--- title: Plumsail HelpDesk Reviews meta_title: 'Plumsail HelpDesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 19 reviews by the users' company size, role or industry to find out how Plumsail HelpDesk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 19 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Plumsail HelpDesk Reviews **Vendor:** Plumsail **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 19 ## About Plumsail HelpDesk Plumsail HelpDesk is a ready-made tool for SharePoint that helps you to make your customers happy with quick and efficient support. If you’re looking for out-of-box functionality, user-friendly interface and simple set up, that’s it! ## Plumsail HelpDesk Pros & Cons **What users like:** - Users find Plumsail HelpDesk to be **intuitive and easy to use** , allowing for quick setup and effective reporting. (3 reviews) - Users find the **easy setup** of Plumsail HelpDesk to be intuitive, facilitating a smooth user experience. (2 reviews) - Users value the **seamless SharePoint integration** of Plumsail HelpDesk, enhancing usability and data accessibility in reporting. (2 reviews) - Users appreciate the **view customization flexibility** of Plumsail HelpDesk, enhancing their ticket management experience. (1 reviews) - Users value the **customization flexibility** of Plumsail HelpDesk, enhancing their overall user experience and efficiency. (1 reviews) - Intuitive (1 reviews) - Simple Use (1 reviews) - Tracking Ease (1 reviews) - User Interface (1 reviews) - Visibility (1 reviews) **What users dislike:** - Users face challenges with **contact management** as they cannot manage all Plumsail HelpDesk sites from a single location. (1 reviews) - Users face **formatting issues** that hinder functionality, often attributed to SharePoint's limitations and slow updates. (1 reviews) - Users face challenges with **poor reporting** , particularly due to limitations in setting custom date ranges for reports. (1 reviews) - Users experience **time delays** in status updates, particularly due to dependencies on SharePoint, affecting their workflow. (1 reviews) - Users experience **slow status updates** and find manual agent assignment cumbersome, impacting overall workflow efficiency. (1 reviews) ## Plumsail HelpDesk Reviews ### 1. Great product value! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Plumsail HelpDesk?** - Ticket system fundamental simplicity - View customization flexibility - Seamless Azure integration for orchestration - Internal web-widget features for improved ticket state visibility - Swift setup process - Straight forward customer feedback for internal IT progress milestones **What do you dislike about Plumsail HelpDesk?** - Status updates are slow to update (likely more of a SharePoint dependency during SMTP close out) - Manual agent assignment is clunky as it must be adjusted using SharePoint grid view or otherwise updated within the ticket (building out solid auto assignment would greatly reduce this though of course) - Installer wizard had minor hiccups but the support team was responsive **Note much of this could be the limitations of SharePoint but overall Plumsail works quite well** **What problems is Plumsail HelpDesk solving and how is that benefiting you?** Integration with the Azure suite provides great flexibility in providing unique solutions as well as orchestrating admin processes. ### 2. Simple to Use and Integrates Smoothly with SharePoint **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Plumsail HelpDesk?** Simple to use. Integrates into SharePoint. Staff get the hang of it very quickly. Data easy to surface in Power BI for reporting. **What do you dislike about Plumsail HelpDesk?** Can't set our own date ranges for the reports. **What problems is Plumsail HelpDesk solving and how is that benefiting you?** Helpdesk enables us to stay on top of IT issues and track any trends. Reporting of KPIs to senior leadership. ### 3. Extremely helpful tool to manage SharePoint tickets. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Plumsail HelpDesk?** We implemented this tool in 2021 and the setup is very smooth. Plumsail team was super helpful in implementing the tool. since then we haven't really felt the requirement for another ticketing tool. **What do you dislike about Plumsail HelpDesk?** Our team faced some issues with the tool, in the beginning but that was aslo because of our inexperience with sharepoint. Apart from that, we haven't faced any issue as such. **What problems is Plumsail HelpDesk solving and how is that benefiting you?** Plumsail is a sharepoint based helpdesk tool which allowed us to integrate it easily within our existing sharepoint environment. It has also helped us in resolving issues within our organization fast and efficiently. ### 4. So far so good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Plumsail HelpDesk?** It seems generally easy for most users to navigate not much guessing where things are. **What do you dislike about Plumsail HelpDesk?** No live chat support feature which is my go to option for support. **What problems is Plumsail HelpDesk solving and how is that benefiting you?** Office 365 integration and support for sharepoint ### 5. Easy to keep track of tickets **Rating:** 3.5/5.0 stars **Reviewed by:** Frank L. | Personal Trainer, Group Trainer, Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2018 **What do you like best about Plumsail HelpDesk?** All open tickets can be viewed and accessed easily. Allows for easy tracking. **What do you dislike about Plumsail HelpDesk?** The software can be cpu intensive and cause other programs to run more slowly. **Recommendations to others considering Plumsail HelpDesk:** Make navigation easier **What problems is Plumsail HelpDesk solving and how is that benefiting you?** Plumsail HelpDesk helps me to manage all of my office technical issue tickets in one place. It makes me more organized and helps me keep track of all tickets. ### 6. Plumsail Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Plumsail HelpDesk?** Plumsail offered a lot of customization and was relatively inexpensive for what you get. The reporting was satisfactory and gave us actionable data. Overall, it provides a cost-effective ticketing system for someone who has Sharepoint access. **What do you dislike about Plumsail HelpDesk?** Customer support is based in Europe, so any responses would be sent in the middle of the night, which made it hard to troubleshoot certain items. Customizing the reports could be a little more user-friendly, as it requires a relatively advanced understanding of coding currently. **What problems is Plumsail HelpDesk solving and how is that benefiting you?** We did not have an in-house ticketing system for our IT department. It is a financially cost-effective solution. It enabled us to respond to IT-related issues quickly and effectively. ## Plumsail HelpDesk Discussions - [How do you make a HelpDesk App in 8 hours with Powerapps?](https://www.g2.com/discussions/how-do-you-make-a-helpdesk-app-in-8-hours-with-powerapps) - [How do I create a help desk in SharePoint online?](https://www.g2.com/discussions/how-do-i-create-a-help-desk-in-sharepoint-online) - [Does Office 365 have a ticketing system?](https://www.g2.com/discussions/plumsail-helpdesk-does-office-365-have-a-ticketing-system) - [View Plumsail HelpDesk pricing details and edition comparison](https://www.g2.com/products/plumsail-helpdesk/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+00%3A41%3A28+-0500&secure%5Bsession_id%5D=154af4ad-ee66-429a-8aac-922c59cd3d34&secure%5Btoken%5D=87c8bb7c8221fe495f4d79cb9aca832feb8d422f06b09a1f8a6fef0fca8f0d53&format=llm_user) ## Plumsail HelpDesk Integrations - [Microsoft Fabric](https://www.g2.com/products/microsoft-fabric/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) ## Plumsail HelpDesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Plumsail HelpDesk Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,678 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (966 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,671 reviews)