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Pitney Bowes Reviews & Provider Details

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DL

Dustin L.

Small-Business (50 or fewer emp.)

2/16/2023

"Buggy tech and incompetent customer support"

0/5

What do you like best about Pitney Bowes?

Price for sending packages was reasonable and thought the product had potential Review collected by and hosted on G2.com.

What do you dislike about Pitney Bowes?

Technology was super buggy. Tried to send an international package and the system simply wouldn't' get past an obvious step so I could print.

And their customer support is the opposite of helpful. I've currently been spending weeks trying to get my cancel my account. But instead of them closing my account, I get cryptic ticket responses like "The memo raised in ticket for the invoice XYZ has been cleared with the invoice ABC." And then they just close my ticket. I'm starting to doubt they even have humans providing support and if they do, they're definitely not humans that communicate in English regularity.

Avoid PB at all costs, because it will cost you when they just keep charging your account month after month. Review collected by and hosted on G2.com.

RD

Ruan d.

Director of Finance & Operations

8/16/2022

"Probably not worth it"

0/5

What do you like best about Pitney Bowes?

It's easier to use the meter than to keep stamps stocked and researching postage rates. Review collected by and hosted on G2.com.

What do you dislike about Pitney Bowes?

Expensive for the limited benefits, equipment is buggy, level of service is indifferent at best. Review collected by and hosted on G2.com.

MA

Mahmoud A.

Robotic Process Automation Consultant (RPA)

Small-Business (50 or fewer emp.)

3/29/2022

"Good tool with many features"

4/5

Describe the project or task Pitney Bowes helped with:

I used Pitney Bowes software since 2009 by use DFS,DOC1,EMessaging,Vault and engage one.

This tools its a very good CCM tool that have many channels.

Support team is good and helpful Review collected by and hosted on G2.com.

What do you like best about Pitney Bowes?

I liked the integration parts between tools,easy to use epically DFS for connecting many sources in less code Review collected by and hosted on G2.com.

AS

Alyson S.

Customer Operations Manager at Berxi

Small-Business (50 or fewer emp.)

4/19/2021

"Pitney Bowes- SendPro"

5/5

Describe the project or task Pitney Bowes helped with:

We are using it as a method to add the required postage needed to our branded envelopes so that we can quickly put it in the mail and send it to our customers. We also recently started using Pitney Bowes to mass print stamps on stamp sheets to add the postage stamp to envelopes. Review collected by and hosted on G2.com.

What do you like best about Pitney Bowes?

I like how simple it is to add the sender information: name, address, and mailing method (i.e. certified, standard, etc.) The stamp sheets allow us to Review collected by and hosted on G2.com.

What do you dislike about Pitney Bowes?

I'm not too fond of having to type each address and name into the sender information tab. It would be helpful to be able to import an excel doc and perform a mail merge. Many of our notices require us to send them via certificate of mailing which is not an available service through Pitney Bowes. Review collected by and hosted on G2.com.

Recommendations to others considering Pitney Bowes:

I recommend first putting together a detailed list of all postage and mailing needs your business has. Once you have this review, what options are available within Pitney Bowes to ensure all needs are fulfilled, and for those that are not attainable, is there a middle ground or alternate method that you can use in conjunction with Pitney's postage options. I advise others to consider the cost benefits of saving $0.05 with every standard stamp printed to each envelopes. I also would recommend you understand the savings, relationships, support, technical setup, and accessability. How many seats are needed? How much postage will be sent each day? Review collected by and hosted on G2.com.

What problems is Pitney Bowes solving and how is that benefiting you?

Once problem we are solving with Pitney Bowes is being able to send notices to customers during our current remote status. When we went remote we no longer had daily access to the postage machine in our building, Pitney Bowes helps us add the postage to the envelopes so that we could continue to send notices out to customers daily and remain in compliance. Review collected by and hosted on G2.com.