# Periskope Reviews **Vendor:** Periskope **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 4.8/5.0 **Total Reviews:** 4 ## About Periskope Does your day to day business run on WhatsApp groups & chats? Periskope is a powerful platform that helps to manage and automate hundreds of WhatsApp Groups & Chats across numbers. How Periskope can help - 1️⃣ Multi-number inbox - connect multiple WhatsApp numbers (e.g. your sales, ops teams) to a single unified inbox and provide fine-grained access at a chat level to your team (even if they're not on the group) 2️⃣ Ticketing - Create tickets & tasks from any message across groups and chats, and use Zapier, or APIs to integrate with your internal systems (Zendesk, Salesforce, Jira, Slack, Hubspot, etc.) 3️⃣ AI automations & triggers - Use AI to setup custom rules and commands (e.g. flagging important messages, reminders, summaries, etc.). Setup custom triggers with commands and emojis (e.g. react to flag a message as a issue) 4️⃣ Scheduled Bulk messaging - Send bulk messages to groups (product updates, reminders, notifications) with a single click 5️⃣ Export chats, files, group info - Export chats, media, files received across numbers to internal systems 6️⃣ Analytics - Measure TAT on message replies, resolution times, Tone of voice, unanswered questions and more across all your numbers ## Periskope Pros & Cons **What users like:** - Users appreciate the **automation via APIs** in Periskope, enhancing team collaboration and efficiency. (1 reviews) - Users find Periskope enhances **communication efficiency** , transforming chaotic client interactions into a streamlined process. (1 reviews) - Users feel that Periskope significantly enhances **communication efficiency** , transforming client interactions into a seamless experience. (1 reviews) - Users appreciate the **easy CRM integration** with Periskope, facilitating teamwork and chat management efficiently. (1 reviews) - Users appreciate the **easy setup** of Periskope, allowing quick connections without tedious approvals or complicated processes. (1 reviews) - Efficiency (1 reviews) **What users dislike:** - Users find the **complex navigation** and learning curve of Periskope challenging, impacting efficiency and use. (1 reviews) - Users face challenges with **bulk messaging limitations** in Periskope, affecting their communication capabilities. (1 reviews) - Users find occasional **functionality issues** with Periskope, particularly regarding the interface's clutter and learning curve. (1 reviews) - Users find the **learning curve challenging** , needing more in-app tips for smoother onboarding with Periskope's features. (1 reviews) - Users experience **slow performance** with Periskope, as reports often take time to load and adjustments are needed. (1 reviews) - Steep Learning Curve (1 reviews) ## Periskope Reviews ### 1. Makes WhatsApp Support Actually Manageable **Rating:** 5.0/5.0 stars **Reviewed by:** Eric . | Customer Onboarding and Support Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Periskope?** Before Periskope, managing WhatsApp for our client communications was a nightmare—messages getting lost, missed calls going unnoticed, and keeping track of everything felt impossible. Since we started using Periskope, it’s like a weight has been lifted. **What do you dislike about Periskope?** Periskope is a great tool overall, but there are a few small areas that could be improved. Sometimes the interface can feel a bit cluttered when managing many WhatsApp numbers or large group chats. Also, while the features are powerful, it can take a little time to fully get used to all the options and settings. A few more in-app tips or tutorials could make onboarding even smoother. Despite these minor points, the platform is still extremely valuable and has made a huge difference in managing our client communications. **What problems is Periskope solving and how is that benefiting you?** The way it turns missed calls into tickets automatically has been a total game-changer. Now, we never miss following up with a client, even if they just call and hang up. Managing multiple WhatsApp numbers and chats in one place has made our workflow so much smoother, and our team actually enjoys using it. ### 2. Powerful Analytics with a Learning Curve on Periskope **Rating:** 4.5/5.0 stars **Reviewed by:** Jordan . | Customer Support Excecutive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Periskope?** I like that Periskope provides clear insights through detailed analytics and reporting, helping track performance, identify trends, and make data-driven decisions efficiently. **What do you dislike about Periskope?** It can be a bit complex to navigate at first, with a steep learning curve, and sometimes reports take time to load or require manual adjustments for accuracy. **What problems is Periskope solving and how is that benefiting you?** Problems Periskope is solving: Consolidates data from multiple OTAs and distribution channels, reducing manual tracking. Prevents overbookings by providing real-time inventory and rate updates. Helps identify performance trends across channels, making decision-making easier. Reduces errors in pricing, availability, and reservations by automating updates. Benefits you receive: Saves time on manual reconciliation and reporting. Minimizes revenue loss due to overbooking or mismanaged inventory. Provides actionable insights to optimize pricing and channel performance. Improves overall operational efficiency and reduces human error. ### 3. Extremely helpful in managing all the WhatsApp chats with customers of my software business **Rating:** 5.0/5.0 stars **Reviewed by:** Swapnika N. | Customer Success Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Periskope?** - Multiple people can view and manage WA from a single number - Can connect multiple WA numbers to the platform - Can give role-based access to my team, so they can only see their chats - Easy to connect and setup (no template approvals etc. required) - Automation via APIs **What do you dislike about Periskope?** - Cannot send bulk messages to unknown numbers **What problems is Periskope solving and how is that benefiting you?** My business runs extensively on WhatsApp - for all sales and customer support operations. However, my team used to do this on individual WhatsApp numbers, with no way to track issues, missed messages, or have any visibility into the conversations Periskope helps us aggregate all chats across numbers into a single platform. My team is given access only to those chats, but I can see everyone's conversations, along with analytics to measure productivity Ticketing on WhatsApp messages (especially group messages) is incredibly valuable, because customer issues are not missed anymore, and we have clear ownership on resolving them ### 4. Good platform to manage WhatsApp groups at scale **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Periskope?** Our biggest challenge has been managing customer issues on WhatsApp groups. We have 800+ groups and ~20 people managing queries on the same. Periskope has helped us centralise customer support in one place. Teh analytics dashboard is helpful to understand how productive the team is. AI features are a plus! **What do you dislike about Periskope?** No feature to upload and send messages to contacts yet - this would be helpful for us. **What problems is Periskope solving and how is that benefiting you?** - Managing Customer Issues on WhatsApp Groups at scale - Multi agent shared inbox for our team - [View Periskope pricing details and edition comparison](https://www.g2.com/products/periskope/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+10%3A49%3A52+-0500&secure%5Bsession_id%5D=bd69d24c-c668-4dc5-9366-27f41a19f736&secure%5Btoken%5D=9b9e2d1d854b22a0d2d185e886162017bfde6811a8977fc049589c80080846a7&format=llm_user) ## Periskope Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Periskope Alternatives - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - 4.4/5.0 (14,058 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,137 reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - 4.0/5.0 (4,218 reviews)