Pendo Reviews & Product Details

Pendo makes it easy to track and manage announcements and understand how users are engaging with them. One thing I find particularly useful is the regex-based tracking, which makes it easier to maintain the same tracking configuration across multiple product environments without having to create separate configurations for each environment. Creating basic announcements and guides is fairly straightforward, but when it comes to more complex announcements with multiple conditions, targeting, or actions, the setup can become a bit confusing and time-consuming. It would be helpful to have a simpler way to create and manage these complex scenarios, along with better previews and troubleshooting options before publishing. Overall, Pendo is useful for tracking user engagement and understanding user behavior, while there is still room to make the creation and management of complex announcements more intuitive. Review collected by and hosted on G2.com.

Creating complex announcements can quickly become confusing and time-consuming, especially when you’re dealing with multiple conditions or detailed targeting rules. Review collected by and hosted on G2.com.

I like the good look and feel of Pendo, and the collaboration with the Pendo team works very well. The support and advice we received were exceptionally good. The product is well-structured and easy to use. We use Spark to create dashboards and analyze our data as well as the usage of our AI agents by customers. With Pendo, we see how customers interact with our product, which click paths they take, and what problems they have. This helps us identify what works and what doesn't with our new AI feature. For this, we use Action Tracking, Rage Prompt Detection, Session Recordings, and the Thumbs-up and Thumbs-down feature. This way, we can specifically look at customer feedback on individual AI responses and continue to work on them. The setup was also very easy: after implementing and installing the SDK, much was self-explanatory, and the AI and the Pendo team supported us well. Review collected by and hosted on G2.com.

Sometimes I find the navigation a bit complicated, although that might be saying too much. I probably just need to use Pendo first. Review collected by and hosted on G2.com.

Pendo brings product analytics, user segmentation, and in-app guidance together in one platform, which makes it easier to understand user behavior and drive adoption. The no-code guide builder is useful for many common scenarios, and the targeting capabilities are flexible. Once it's set up properly, it can become a valuable tool for product teams and customer success teams. Review collected by and hosted on G2.com.

The platform has a noticeable learning curve, especially for new users. Creating polished guides and managing them at scale can become time-consuming, and some customization options are limited. The interface can feel overwhelming because many features are spread across different areas. I would also like to see stronger AI-assisted authoring, better workflow automation, and a more intuitive overall experience. Review collected by and hosted on G2.com.

I use Pendo to check customer satisfaction scores and draw insights from them, which I find quite useful. It's great for seeing the way users engage with our platform easily and helps me analyze how users interact with the product, including the percentage of users accessing certain parts. I also use Pendo as an intercept tool for surveys, which is handy. Additionally, Pendo has really helped with onboarding by directing us to specific bottlenecks and reducing friction. Review collected by and hosted on G2.com.

The support is pretty much lacking. People from Pendo don't seem to know what you're asking them for. Also, there's a steep learning curve. Setting it up was pretty hard, and it took a long time to get it going. Review collected by and hosted on G2.com.

Responsiveness of Pendo reps, service, UI, guidance and ease of use, AI. Review collected by and hosted on G2.com.

Complicated metrics definitions, limited customization of Data exploration functions, restricted/limited reporting functionality especially in dashboards, infancy of AI integration functions. Review collected by and hosted on G2.com.

The UI and the team I work with. I feel people really care and want to make sure they have a product that fits our needs. I like the way we get the data so easily. Review collected by and hosted on G2.com.

A lot of features are not available in mobile. In addition, some of the tagging is not very clear (what is widget identifier for example), and I find that even people working in Pendo can't explain why something worked or didn't work. Review collected by and hosted on G2.com.

We’ve had a good experience with Pendo, even though we don’t use all of its features. We primarily use Guides to display in-app notifications about new features, planned maintenance, or temporary issues, and they’ve been very effective for communicating with users.

The Analytics section is also useful, especially because it allows filtering by multiple parameters and provides insights into user activity, including which areas of the site users interact with. Session Replay is the most valuable feature in my opinion, as it makes troubleshooting and understanding user behavior much easier. Unfortunately, it’s not included in our current package, but I believe it should be considered an essential feature. Review collected by and hosted on G2.com.

Session Replay is the most valuable feature in my opinion, but it's a paid upgrade :( Review collected by and hosted on G2.com.

I use Pendo for in-app guides, personalized resource hubs, onboarding guides, and release tooltips. I really like the segmenting and guide goals because they help in delivering the right communications to the right users and tracking the success of those guides. Pendo makes getting communications and training to the right people at the right time easy. Review collected by and hosted on G2.com.

GUIDE METRICS!!! We need better guide metrics, especially with guide goals on embedded guides. AND dashboards need the ability to compare guides and highlight guides that need work/need to be looked at. Better auditing metrics IN THE PRODUCT, a LOT of manual work is required to highlight guides that may have issues and what those issues might be. Review collected by and hosted on G2.com.

Provides useful tools and analytics. AAA Review collected by and hosted on G2.com.

I know you launched an AI version of tagging, but it still requires manual work, unless the code is contracted in a very specific way. So, tagging is a pain. Plus, there is effort in making user data available for analytics in Pendo. The platform is very mature - it offers lots of features, but this creates a big knowledge gap for someone who's trying to get started or take over an existing site. The webinars are not useful, and the help articles are lacking. So, there's effort required to get up to speed or do something in the platform and do it right. Review collected by and hosted on G2.com.

Pendo opens up a world of data that was usually behind the wall of dev/eng. With the power Pendo provides on insights within your product(s) you can use that to leverage meaningful ways to engage your customers and find direct insight from them. This in turn lets you get feedback from your customers to make informed decisions on what to create next. Review collected by and hosted on G2.com.

There is not much I dislike about Pendo to be honest. The NPS is going through a growing phase at the moment, but with that comes a lot more power behind it, just growing pains here and there. Review collected by and hosted on G2.com.