# Paypro Workforce Management Reviews **Vendor:** Paypro Workforce Management **Category:** [Workforce Management Software](https://www.g2.com/categories/workforce-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 48 ## About Paypro Workforce Management Our expert team deploys a best-in-breed, all-in-one HR solution that makes the day-to-day better for your people. • Help organizations become a great place to work by building people-centric, life-work technology that meets every employee where they are on their journey. • Provide a unique white-glove service model centered around the specific needs of your business. • Deliver a proven fortune 500 level solution that receives $60m in R&D annually. • Provide data driven purposeful guidance to help move your business forward. • Use data and AI to help managers avoid mistakes, reduce risk, and improve efficiency. • 100% US-based dedicated teams of industry experts directly available to your team • Best in class software, developed and maintained by the industry leader • An expert organization at implementing and supporting the software product ## Paypro Workforce Management Reviews ### 1. PayPro makes my life easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Cinda P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Paypro Workforce Management?** The support I receive from the various teams at PayPro is my favorite part of the system and service. The HRIS team is very reponsive and willing to do get on a video call to work through my issue or quesiton. The payroll team is the best with very fast reply times when I need it most and the tax team has solved our biggest problem of know which taxes we need to be set up for and alerting us to new ones when aplicable. We have employees in 29 different states so this is what saves my sanity. We came from the ADP call center level of service and the difference a dedictaed team of support personnel has helped our process from HR to benefits to payroll has been a game changer. On top of being reliable and helpful they are also freindly!! **What do you dislike about Paypro Workforce Management?** The continued updates lose me occassionally but luckily the support team is alwasy available to get me up to speed. **What problems is Paypro Workforce Management solving and how is that benefiting you?** Until we started with PayPro our part time employees completed and scanned their paper time sheets, now they are able to complete them online. Also, prior to PayPro our on-boarding and new hire paperwork was done via email and attachments that new hires would have to print out, complete and return via email. Paypro enables all of the paperwork to be completed right on the platform in an easy to use process. The assitance provided with the tax functions has been the biggest problem solver for us. They help ensure that we are set up and registered for all of the payroll taxes we should be and they file and follow up with the agencies if there are questions or problems. ### 2. Pleasant experience in our first year! **Rating:** 4.5/5.0 stars **Reviewed by:** Jamie S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Paypro Workforce Management?** The customer service. Anytime I need any help our module reps are always ready and willing to help. You never have to wait or have a hard time getting in touch. They are right there available to us in a prompt manner. While training and onboarding they also were beyond helpful and VERY personal. The training experience was great. The website is also such an ease to use! You can make any custom report you would like with the click of a button. The payroll process is very straight forward and easy to use. Makes processing quick & easy with little room for error. **What do you dislike about Paypro Workforce Management?** Ongoing training. We have a new HR employee and shes had a tough time learning the system and finding videos on the system without having to pay for training sessions. Also the security of entering a code every 7 days for employees is so excessive. We have employees that do not even have cell phones. Very inconvenient **What problems is Paypro Workforce Management solving and how is that benefiting you?** Daily HR tasks, time & attendance **Official Response from Kayla Kelly:** > Thank you for your positive feedback about our customer service and the ease of use of our website and payroll process. We apologize for the inconvenience you've experienced with ongoing training and the security code requirement. Please note the security code request is a setting in the system that can be adjusted. Your dedicated customer service representative would be happy to walk you through the process to make sure this is working correctly for you and your team. We appreciate your input! ### 3. good for small business **Rating:** 4.0/5.0 stars **Reviewed by:** Judi R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Paypro Workforce Management?** As a small business with very complicated reporting, under 50 employees across ten states, Paypro has been able to create processes and reports that support our unique needs. I have been impressed with the fact that we have dedicated customer service folks, as that has not been my experience with other companies, given our small size. I am listed as the administrator as I can only choose one category, but I am also the primary user of the system **What do you dislike about Paypro Workforce Management?** The downside I have found is that there are some errors and changes in reporting that I need made that cannot be completed as they are not a priority for UKG. This is the only place I have found a lack of communication in regular updates. **What problems is Paypro Workforce Management solving and how is that benefiting you?** Saving me time as we just implemented open enrollment and onboarding. WE are currently moving soem forms to Paypro and they will be available for employeees directly in the system and I will no longer be emailing forms to employees. ### 4. Easy reporting and system use **Rating:** 2.5/5.0 stars **Reviewed by:** Megan T. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Paypro Workforce Management?** The ability to change settings for very specific reports is wonderful. There was so much hands on assistance when we began implementation and all of our questions were answered. Even though we only use PayPro Workforce One for payroll processing every other week, it an easy process. **What do you dislike about Paypro Workforce Management?** Our PTO accruals still have not been set up correctly, regardless of the multiple attempts at correcting issues. There have been meetings with the VP of Customer Service that have still left our PTO balances out of where they should be which is very frustrating. **What problems is Paypro Workforce Management solving and how is that benefiting you?** None, we have had ongoing issues since implementation that still have not been solved. We were expecting a product that would largely remove us from the payroll process but that is not what we received, all PayPro is doing for us is processing the payroll taxes. ### 5. Better platform than others that I have used **Rating:** 4.5/5.0 stars **Reviewed by:** debra h. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Paypro Workforce Management?** For me, the best part of Workforce is that I can process our payroll in less than half the time that it took me with our previous company. The process is seemless. If there is ever an issue, the team at Paypro is always there to help. **What do you dislike about Paypro Workforce Management?** The only downfall is that it is sometimes hard to get someone on the phone. The staff will respond quickly though. **What problems is Paypro Workforce Management solving and how is that benefiting you?** We are able to track our employees PTO usage easily with Workforce. We also use the service for our insurance plans. Which makes it easier since everything is in one place. ### 6. PayPro Workforce Review **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph O. | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Paypro Workforce Management?** The interface, the reporting features and our rep (Susan G.) is fantastic! Susan is available for any items that come up and always provide solutions. Overall the software is very robust. **What do you dislike about Paypro Workforce Management?** I dislike the timeout feature which logs me off after 15 minutes of inactivity. **What problems is Paypro Workforce Management solving and how is that benefiting you?** Paypro Workforce provides an organized system for a complex payroll process involving several employee types and two payroll files each cycle. In addition, WF1 is helping me be more productive. ### 7. Excellent Service and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Paypro Workforce Management?** Paypro's customer service is excellent !!! The entire Paypro Team, especially Sue, is always reliable and go above and beyond to assist you. They give very clear instructions, always resolve any issues in a timely manner and delivery of any checks is always on time ! **What do you dislike about Paypro Workforce Management?** I liked the aesthetic of Workforce One has taken me a little time getting used to versus the old Paypro product. **What problems is Paypro Workforce Management solving and how is that benefiting you?** Paypro Workforce Management makes all the payroll functions run smoothly and efficiently. ### 8. Accounting Manager **Rating:** 5.0/5.0 stars **Reviewed by:** sarah e. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Paypro Workforce Management?** My account representative is very responsive and always willing to help. **What do you dislike about Paypro Workforce Management?** I feel that pay pro reports aren't that helpful, and I often have to create my own. Also, many times our teammates are getting the erro message "account information invalid" when trying to login, but their username and password is correct. **What problems is Paypro Workforce Management solving and how is that benefiting you?** completing payroll in a timely matter. ### 9. Always a phone call away - Amazing personalized Service **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Paypro Workforce Management?** The ease of payroll processing and accrual tracking. **What do you dislike about Paypro Workforce Management?** Some of the reports do not fit my needs. **What problems is Paypro Workforce Management solving and how is that benefiting you?** The ease of transferring the time & labor module directly into payroll for processing. The interface is amazingly easy to navigate without that "bloated" feeling. ### 10. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Aleksandra G. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Paypro Workforce Management?** The most helpful is their knowledge and accuracy. Their professionalism is outstanding! Excellent customer service. **What do you dislike about Paypro Workforce Management?** There are no downsides in using their services. **What problems is Paypro Workforce Management solving and how is that benefiting you?** PayPro is handling our payroll. The benefit for us is complete satisfaction, accuracy of all numbers they handle for us, and time savings. **Official Response from Kayla Kelly:** > Thank you for sharing your positive experience with our team at Paypro! We truly appreciate the feedback and are always striving to provide excellent customer service. We are so happy to hear that our representatives have been helpful and responsive. - [View Paypro Workforce Management pricing details and edition comparison](https://www.g2.com/products/paypro-workforce-management/reviews/paypro-workforce-management-review-4381501?section=pricing&secure%5Bexpires_at%5D=2026-05-13+00%3A09%3A43+-0500&secure%5Bsession_id%5D=8bf8d77d-24a3-484c-a691-f464883b80e8&secure%5Btoken%5D=7472178175af51446e6a7c2224312436eb7f1ba46f7f4d054c0f0c0d612cb25d&format=llm_user) ## Paypro Workforce Management Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Automation** - Process Automation **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Generative AI** - AI Text Summarization **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Mobile Time Tracking** - Time Tracking **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top Paypro Workforce Management Alternatives - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (5,206 reviews) - [APS](https://www.g2.com/products/aps-aps/reviews) - 4.6/5.0 (813 reviews) - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.5/5.0 (4,259 reviews)