The upgrade feature on the people page has the "more filters" that allow you to preview what is in each filter to determine what you are looking for quickly Review collected by and hosted on G2.com.

There isn’t much to dislike about a product that offers customer service by phone and email, and responds quickly when you have an issue. Even if the problem takes longer than you’d like to resolve, they still follow up, and they respond again when you follow up on the issue. Review collected by and hosted on G2.com.

Paylocity’s Recruiting platform has been a game changer for us. Being able to manage the candidate hiring process from the very beginning and then seamlessly link it to the onboarding process once someone is hired has simplified and strengthened our overall workflow, making things easier for both applicants and our HR team. For a YMCA with a large hourly, part-time, seasonal, or multi-program workforce, I would generally view Paylocity as potentially high-value because the savings aren't just in payroll—they're in HR administration, manager time, compliance, and employee self-service. Review collected by and hosted on G2.com.

I do wish there were a bit more flexibility in the recruiting aspect, especially when it comes to creating applicant forms. Right now, some of the information we’d like to collect isn’t included, which can slow down the hiring manager during the review process. Review collected by and hosted on G2.com.

I like that it is fairly intuitive to use, and there's more than one way to arrive at the information you are looking for. Coming from an entirely manual/paper-driven environment, it has helped improve processes from onboarding to annual reviews by keeping information centralized and supported by reporting. Review collected by and hosted on G2.com.

There seems to be a tendency to improve things that don't need improving while not addressing annoying little bugs. (The annoyances aren't severe enough to stop work, but add another step or another second to a process.) Some recent updates have changed the functionality of some of our reports to the point where we cannot pull critical information that we need. Also, there seems to be a hierarchy of support that a concern needs to go through and sometimes it takes longer than I would like to have a concern addressed. (I received a reply 2 months after submitting a support request for example.) Review collected by and hosted on G2.com.

Running payroll is fast and easy. It allows us to upload our hours since we use a different system for timekeeping or it can be connected to that other system as well if you want a more automated process. We are currently paying for some things that we don't use. There are some modules we would like to add but it would be nice if there was a more customizable pricing experience. For example, we don't need the time and expense tracking but would like to have the Total Compensation features. Review collected by and hosted on G2.com.

Some things can be very difficult to find. For example, the pay group is hidden behind a yes/no toggle. I spent a long time looking for where I could change that. Review collected by and hosted on G2.com.

I find Paylocity very effective for fixing issues like holiday dates on employee time cards. I also appreciate that Paylocity assists in a timely manner, and most managers are very knowledgeable of the software. The initial setup of Paylocity was very easy. I would rate it a 10 out of 10 because it is fairly easy to use. Review collected by and hosted on G2.com.

At times, especially during payroll periods, there is a sense of urgency that Paylocity fails to connect with for timely communication. It would be better to have more managers on standby during these times to assist with any questions. Review collected by and hosted on G2.com.

Everything! Before Paylocity, we used a well-known payroll company just to run payroll, and we paid more for less. We didn’t have time clocks or an HR module, and the whole situation was truly ridiculous. They only offered us a discount after we put them on notice that we were ending our account, and then months later they sent a more competitive offer that included the HR module. But knowing they were taking advantage of a non-profit, shredding that piece of mail was so satisfying! Review collected by and hosted on G2.com.

I honestly can’t think of anything I dislike. Were there bumps in the road at the beginning? YES, but in my opinion that is to be expected. I understand that moving an entire payroll system takes a massive amount of time and dedication by not only us, but Paylocity as well. Review collected by and hosted on G2.com.

I like how Paylocity houses both US and Canada employee data, making reporting efficient and eliminating the need to merge separate reports. The full suite of HR modules covers every aspect of HR management, which is very convenient. It was also a cost-saving move for us compared to our previous HRIS. Additionally, Paylocity has made running payroll efficient across the US and Canada, and it allows for easy handling of benefit enrollments and premium collections. I appreciate the way it manages recruiting and onboarding processes directly on the platform. The reporting feature that lets me capture and analyze data for organization metrics regarding headcount, compensation, and retention is also really helpful. The initial setup of Paylocity was streamlined, making the implementation process as smooth as possible. Review collected by and hosted on G2.com.

One area that could improve is the customization. Different modules have different customization capabilities. Some modules we can configure to fit our needs, whereas other modules have very little configuration capabilities, so what it presents is what you get. It can be frustrating to figure out which modules can be configured and which can't. It would be great to fully customize fields and workflows. Paylocity has introduced conditional workflows, but it doesn't allow for much customization on the fields or pathways. The lack of customization makes some modules obsolete because we can't customize to fit our org structure or internal processes. Review collected by and hosted on G2.com.

I think the interface of Paylocity, as a whole, is pretty good. For the most part, it's a pretty decent input of information on a weekly basis, and it has been fairly simple to use. Additionally, our representative called Javell has been with us since the start and is always available for us, which is wonderful. Review collected by and hosted on G2.com.

We've had some frustrations in using Paylocity and making corrections. It's not quite as easy to make some of the corrections as we would like, and there have been situations that have come up. On the customer service side, it's been difficult at times to get hold of someone, except for Javel, who is always available for us. However, there should be other resources within Paylocity to help us on a weekly basis when we have issues that come up. We also notice limitations within reports and weekly payroll administration, and have faced some frustrations from time to time. I feel that there should be a customer service rep who is responsible for us and could ensure we're happy since other than Javell, no one really checks in to ask if everything is going okay. Review collected by and hosted on G2.com.

I like that Paylocity is intuitive and integrated, which makes it a great one-stop-shop for a variety of transactions, from onboarding to offboarding. It has eliminated all the manual paperwork we had before and makes it easy to track and stay compliant. The integration works flawlessly, allowing us to upload files and transfer data without any hassle. The setup was really easy, thanks to the super effective team from Paylocity who assisted us. Review collected by and hosted on G2.com.

The only comment, and I've made this directly to our service team, is that sometimes the service reps don't read emails carefully. We tend to have to go back and forth a lot to make sure that they understand our question, issue, or request for configuring something. It's just a pet peeve of mine when people don't read emails carefully. Review collected by and hosted on G2.com.

The payroll platform itself when using it for basic functions is easy to use, navigating the help sections can be time-consuming and the answers are not always easy to find. Pricing is mid-range but you do get a decent amount of functions for the cost. Integrations are average, it is annoying that you can't print paper checks directly from the platform unless you purchase their check paper. Overall performance is fine, it does what we need it to do. Review collected by and hosted on G2.com.

The customer service support is terrible. You are assigned to a team, but when you raise a question, it gets passed to different departments or experts but they all use the same generic email and no one takes accountability or ownership. One specific issue I needed help with took 6 payroll cycles just to get it resolved. They need to improve their internal communication or lines of reporting because their lack of cohesion impacts my ability to pay my people Review collected by and hosted on G2.com.