parcelLab Reviews & Product Details

parcelLab is a post-purchase software solution designed to help brands enhance their customer experience after a purchase has been made. This innovative platform focuses on transforming the often-overlooked post-purchase phase into a meaningful and engaging journey for customers, thereby increasing brand loyalty and satisfaction. By managing the complexities of shipping, delivery, and returns, parcelLab enables businesses to focus on their core operations while ensuring a seamless customer experience. parcelLab's target audience includes retailers who are looking to improve their post-purchase processes. With a focus on operational efficiency and customer engagement, parcelLab caters to a diverse range of industries, from fashion and home goods to electronics and lifestyle products. The platform is particularly beneficial for brands that operate on a global scale, as it provides the tools necessary to manage post-purchase experiences across various regions and shipping carriers. Key use cases for parcelLab include tracking shipments, providing real-time and personalized updates to customers, as well as running targeted campaigns to increase upsells throughout the delivery process. By leveraging data from over 350 carriers worldwide, parcelLab ensures that customers are kept informed about their orders, reducing anxiety and enhancing satisfaction. The platform also allows brands to create a personalized returns experience, from customized return portals and communications to forecasting and beyond. One of the standout features of parcelLab is its ability to integrate seamlessly with existing eCommerce systems, allowing brands to implement the solution without disrupting their current operations. Additionally, the platform's analytics capabilities provide valuable insights into customer behavior and preferences, enabling brands to make data-driven decisions that enhance their post-purchase strategies. This combination of operational efficiency and customer-centric features positions parcelLab as a leader in the post-purchase software category. By utilizing parcelLab, brands can not only streamline their operations but also create memorable experiences that resonate with their customers. The focus on personalization and engagement helps to foster loyalty and encourages repeat business, ultimately driving top-line revenue growth. With a proven track record of success among over 1,000 trusted brands, parcelLab offers a comprehensive solution for all retailers who are looking to elevate their post-purchase experience.

Product Website

Seller

parcelLab

Discussions

parcelLab Community

Languages Supported

German, English, French

Product Description

parcelLab is a post-purchase software platform that enhances customer engagement and loyalty. It streamlines the shopping journey, from conversion to order tracking and returns management.

Overview by

Anton Eder (Founder parcelLab 📦 Helping e-commerce retailers with post-purchase communication)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

parcelLab Integrations

(19)

Verified by parcelLab

parcelLab Media

parcelLab Demo - Post-purchase communication

Keep customers in the loop, engaged, and loyal with real-time, automated updates.

parcelLab Demo - Split-shipment communications

Effortless split-shipment management, ensuring customers get real-time updates on multiple packages in one view.

parcelLab Demo - Real-time order tracking pages

Seamlessly embed a customizable tracking page directly on your website.

Easily manage returns with flexible rules that adapt to customer needs, product types, and business policies.

parcelLab Demo - Personalized return communications

Automate return notifications across email, SMS, and push to keep customers informed.

Official Downloads

(5)

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U.S. eCommerce Shipping Experience Study

Choosing the right returns experience management solution

The Total Economic Impact of parcelLab Engage

G2 reviews are authentic and verified.

Here's how.

ayat n.

data analyst

Mid-Market (51-1000 emp.)

10/4/2024

"A unique experience"

4/5

What do you like best about parcelLab?

Easy to use, fast delivery and fast communication ,Complete process

Credibility Delivers the package on time

Return policy is easy and simple It is easy to return anything Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

I have not had any problems with previous shipments so far. Review collected by and hosted on G2.com.

Mauricio Z.

Product Owner Omnichannel and after sales

Small-Business (50 or fewer emp.)

9/11/2024

"Review of implementation and maintenance of Parcel Lab."

4/5

What do you like best about parcelLab?

Perks about Parcel Lab:

- Support quick and efficient.

- The tracking page looks great.

- The communications sent to the customer are easy to implent (difficult to monitor)

- Technical people in Parcel Lab is very proactive.

- They take care of end to end carrier integration Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

Downsides:

- There are not good tools to monitor performance of communications sent to the customer.

- Lack of business guidance on how to implement customer journeys (communications to the customer). Review collected by and hosted on G2.com.

James F.

Brand Experience Manager

Small-Business (50 or fewer emp.)

11/20/2024

"Super helpful support and interface"

4.5/5

What do you like best about parcelLab?

The best thing is the support we've received from all members of the ParcelLab team. Consistently helpful in terms of steering us to the desired outcomes Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

The interface is a little confusing to start with and it took a while to understand how things were connected Review collected by and hosted on G2.com.

Verified User in Sports

Mid-Market (51-1000 emp.)

7/16/2025

"goof"

4/5

What do you like best about parcelLab?

Many things, I love parcellab so much it is crazy Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

Not much, i like everything about parcellab Review collected by and hosted on G2.com.

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

2/18/2025

"is not too friendly takes long time to load"

3/5

What do you like best about parcelLab?

the information aviable ,it is handy easy to find the carrier since the logo is display Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

is not up to date ,would be nice to have it updated as it goes on the tracking info Review collected by and hosted on G2.com.

Rachel T.

Enterprise (> 1000 emp.)

5/30/2024

"Fantastic team to work with and support your vision"

4.5/5

What do you like best about parcelLab?

Always developing new features and asking for feedback when they are planning them

Open to suggestions on what new features they should be looking into

Regular opportunities to speak to other PL customers, share best practice, learns, wins and loses

Insights and reasearch shared to support your business

Great back end tool to support day to day running of the business and to make things easy Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

I would have loved to have used their returns portal but there is no integrated payment option and we weren't in the position to do our own integration Review collected by and hosted on G2.com.

Response from Anton Eder of parcelLab

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We're happy to hear that you appreciate our team's support and the regular opportunities to share best practices. We understand your feedback about the returns portal and integrated payment option, and we'll take this into consideration for future enhancements.

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

2/12/2025

"Great website to check delivery details and returns from different shipping companies"

5/5

What do you like best about parcelLab?

I can track orders from all shipping companies, including GLS, DPD, DHL, and Hermes, in one place. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

Nothing the new interface is also very good -easy to use it Review collected by and hosted on G2.com.

Sophie C.

E-commerce Operations Manager

Pharmaceuticals

Small-Business (50 or fewer emp.)

7/8/2024

"We reduced customer inquiries by automated notifications"

4/5

What do you like best about parcelLab?

The aspect that I appreciated most in parcelLab is its usability. It is very easy to incorporate it with our existing e-commerce infrastructure and has improved our operations significantly. Shipment tracking is smooth which has helped improve our customer relations through quick information sharing. This is because the software offers many conveniences, including automatic notifications and comprehensive reports, to ensure the delivery of first class service. It has become easier to inform the customers on their delivery which has reduced inquiries and enhanced the satisfaction level. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

There is one disadvantage of using parcelLab – the service is not always instant, and may be slow in sending notifications. Sometimes we may find that shipment information is not synchronized across our systems, affecting customer support performance. Also, the process of implementation was a little cumbersome, as it took more time, and resources were a bit more than estimated. These weaknesses have led to certain frustration within our team since updates in a timely manner are important for the continuation of customer’s trust and satisfaction. Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

parcelLab addresses the vital challenge of enhancing customers’ satisfaction after purchase through tracking shipments in real time and engaging in proactive communication. Since clients are aware of their order status, it reduces other questions and queries about their shipment and orders hence freeing up the customer support team to tackle other complex issues. Other features, such as integration, help optimize our logistics, reducing the number of mistakes in shipping. In sum, parcelLab offers benefits for the customers enhancing satisfaction and optimizes the efficiency of the operations. Review collected by and hosted on G2.com.

Abdallah H.

Customer service advisor

Enterprise (> 1000 emp.)

9/10/2024

"Helpfull"

4/5

What do you like best about parcelLab?

Easy to search using different information and provides details regarding tracking stages and parcel information Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

Not using the correct words which describe the statuses, for example: "The item is delivered" which sometimes does not mean delivered to the customer, but that the carrier received it, so it should be changed to "Received by carrier" to help distinguish the delivered items from the non delivered Review collected by and hosted on G2.com.

Juan P.

Senior E-commerce Manager

Logistics and Supply Chain

Small-Business (50 or fewer emp.)

7/1/2024

"Easiest way to streamline shipment tracking and customer communication"

4.5/5

What do you like best about parcelLab?

The best aspect that I found in parcelLab is the tracking and messaging system that it provides. It offers shipment tracking information that is actually useful and real time to enable us to update our customers and make them satisfied. We link it easily to our e-commerce platform that enables auto updation and selective alert mechanisms. The flexibility of the communication templates helps in maintaining consistency our brand across the shipping process and eventually leaving a lasting impression on the clients. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

One thing I dislike about parcelLab is the occasional delay in updating tracking information. Sometimes, there are discrepancies between the actual shipment status and what is displayed in the system, which can lead to confusion among customers. Additionally, while the platform is feature-rich, the learning curve for new users can be steep, requiring significant training to fully utilize its capabilities. These issues have occasionally impacted our customer satisfaction and operational efficiency. Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

With the help of parcelLab, our shipment tracking and customer communication issues have been addressed. The audit centralization of shipment tracking data has enhanced customer expectation management and reduced support inquiries. The notifications and tracking pages with branded content have improved our brand image and customer engagement. This has helped to reduce the time spent on solving problems from customers thereby increasing our ability to serve the customers in a proactive manner hence increasing the level of satisfaction from the customers hence improving the retention level of the customers. Review collected by and hosted on G2.com.