It’s helpful for customer service inquiries related to order status, which makes it a great asset. Review collected by and hosted on G2.com.
till now good but needs some updates to be perfect. Review collected by and hosted on G2.com.
Straightforward and streamlined product making it easy to use and an effective tool to support with our returns processes.
Discussions and demos during customer success day as well as with CSM and team show that there are lot of features coming that will benefit our business Review collected by and hosted on G2.com.
There are a lot of benefits that would be of real interest to the business, but they’re not ready yet. It’s not so much a dislike as a concern, and it would be great to have these available sooner rather than later, as we’d like to implement them before peak trading. These include the AI functionality and push towards self service for smaller changes Review collected by and hosted on G2.com.
What I like best about parcelLab is how it helps create a smoother and more personalized customer experience throughout the delivery journey. The platform is easy to use, provides clear communication tools, and helps improve transparency for both customers and teams. I also appreciate how flexible and customer-focused the solution is, making it easier to build trust and improve overall satisfaction. Review collected by and hosted on G2.com.
One thing that could be improved about parcelLab is that some features may take time to fully learn and customize, especially for new users. In some cases, integrations or specific configurations can feel a bit complex, but overall the platform provides strong functionality and support once everything is set up properly. Review collected by and hosted on G2.com.
Hi Daniela,
Thank you so much for the kind words. We're thrilled to hear that parcelLab is helping your team deliver a more personalized, transparent, and trust-building post-purchase experience for your customers! That's exactly what we set out to do.
We also appreciate the honest note on setup and customization. parcelLab is a highly flexible platform, and we understand that getting everything configured just right can take a little time especially when you're getting started. Our Support and Customer Success teams are always available to help make that process as smooth as possible.
Thanks again for sharing your experience.
Sometimes when I am using a company such as a shipping (freight) service, the carrier's website will not give me sufficient detail about what actually took place during the shipments; therefore, sometimes it's relatively difficult to understand something completely. The website that has positively impacted me the most in relation to this issue is ParcelLab. I like the fact that I can see everything I need from one source (ParcelLab) and also that the information displayed is more comprehensive than what I find on the carrier's websites regarding tracking. The benefit to me is that instead of having multiple websites open at one time to view the complete status and timeline of a delivery, I can be viewing all this information through ParcelLab. This saves hours of time in my shift by allowing me to be much more efficient when accessing shipping information. Additionally, another benefit of ParcelLab is how it has improved my ability to answer customer inquiries. Whenever I get a call or email from a customer asking why there are delays or are looking for information about a particular shipment and would like to know when their order is going to be delivered, I don't have to rely on making assumptions, going back and forth between sources and tools. I also believe that ParcelLab has helped me proactively identify possible problems. Review collected by and hosted on G2.com.
ParcelLab has not provided its usual level of reliability lately. There are missing or incomplete tracking updates so that you can get an accurate picture of your order status, making it very difficult to be completely confident about the delivery process. Instead of providing a way to save time, I sometimes still have to go to the carrier's website to verify the information I receive from them, which has impacted both my efficiency and the overall flow of my work. Review collected by and hosted on G2.com.
Thank you for this - it's always great to hear how parcelLab has changed the way your team handles shipping visibility and customer inquiries. Going from juggling multiple carrier sites to having everything in one place and being able to answer customer questions confidently without assumptions or back-and-forth, is exactly what we're built for!
We hear you on the reliability concerns. Incomplete or missing tracking updates directly undermine the efficiency gains you described, and that's not acceptable. When you're relying on parcelLab to answer customer questions in real time, the data needs to be there. We'd encourage you to flag specific shipments to your Customer Success Manager or our Support team. Tracking gaps can stem from a few different sources (carrier data availability, configuration, platform-side), and we want to get to the bottom of it for your team specifically.
We appreciate you taking the time to share both sides, and we're committed to making sure the reliability matches the experience you described in the first half of this review.
how easy it is to set up pick up for returns Review collected by and hosted on G2.com.
sometimes its hard to locate orders if you do not have the exact information Review collected by and hosted on G2.com.
It's very easy to use and all info are easy to find Review collected by and hosted on G2.com.
sometimes a second attempt is needed when logging in Review collected by and hosted on G2.com.
Hi Giovanni,
Thank you for your review!
We’re glad to hear that parcelLab is easy to use and that the information you need is easy to find. Having a clean, well-designed layout and clear navigation is important for teams that rely on the platform every day to manage the post-purchase experience.
Thank you as well for mentioning the login experience. This is valuable feedback. We continuously improve platform stability and security to ensure access remains quick and reliable for all users.
It’s great to know that parcelLab helps you track orders and manage returns more easily compared to other internal tools. Providing clear order tracking, return tracking, and a simple way to find shipment information is exactly how parcelLab helps teams manage the post-purchase journey more efficiently.
Thanks again and kind regards,
Julia
I mostly use it for campaigns. It’s very easy to set up, offers plenty of variants, and it’s also easy to get support whenever we need updates. Review collected by and hosted on G2.com.
I don’t like that, at the campaign level, I can’t switch between campaigns without going back. I’d like to have a Next/Previous campaign button so I can navigate more easily and move between campaigns more smoothly. Review collected by and hosted on G2.com.
I like being able to change return statuses and look up store receipts. Review collected by and hosted on G2.com.
Nothing, it is a great app. I would not change anything. Review collected by and hosted on G2.com.
The information is clear and up to date, although sometimes the messages are repeated. Review collected by and hosted on G2.com.
There is nothing I can find to dislike, I can't find a criticism Review collected by and hosted on G2.com.
I like the ability to view the emails sent by our system regarding an order and, in case of an incorrect email address, the ability to forward the email to another address. I find that the initial installation of parcelLab was very easy and intuitive. Review collected by and hosted on G2.com.
I don't know if it's a problem with my connection, but I often find myself having to log in again, and it always takes a few seconds to reconnect and be able to perform a new search, so sometimes I consider it a bit slow. Review collected by and hosted on G2.com.
Hi there,
Thank you for your detailed review and for sharing your experience.
We’re glad to hear that parcelLab helps you monitor deliveries, manage customer communication, and access detailed order information efficiently. Features like live shipment monitoring, SAP CRM integration, and the ability to resend emails or correct customer email addresses are all designed to help teams provide a smoother and more reliable post-purchase experience. It’s also great to know that the setup process was easy and intuitive, and that you’re already seeing strong ROI and value from the platform and bot functionality.
We appreciate your feedback regarding login behavior and performance. Session timing and reauthentication are important security measures designed to help protect customer and order data, while we continuously work on improving speed and overall platform responsiveness.
It’s great to know that parcelLab helps you resolve customer questions, track delivery status, and manage order communication more effectively. Providing clear shipment visibility, centralized communication tracking, and secure access to order data is exactly how parcelLab supports customer support and post-purchase operations.
Thank you again and kind regards,
Julia
Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.
How does the returns feature work with parcelLab?
How long does it take to setup an account?
Averages based on real user reviews.
3 months
9 months
10%
