What do you dislike about Oversight?
Itemized Receipt Detection: The system does not currently distinguish between valid itemized receipts and generic vouchers, often accepting the latter as valid documentation.
Lack of Country-Specific Configuration: There is no functionality to configure rules by country, which complicates compliance across regions. This limitation requires additional manual steps in the audit process to meet varying local requirements.
Attendee Validation: The system lacks validation checks for attendees, such as detecting duplicates or verifying that HCP expense types include appropriate HCP attendees.
Window Limitation: It is not possible to open multiple Oversight (OVS) windows simultaneously, which can hinder multitasking and workflow efficiency.
Performance Issues: System loading times can be lengthy, making transaction processing time-consuming and frustrating for users.
Accuracy of Transaction Amounts: Potential Impact (USD) updates have made the transaction amount reporting in accurate, also wish that there was a Transaction Amount (USD) so this wouldn't be a problem.
Lack of Report Name Search Functionality: The system does not currently allow users to search transactions by report name, making it more difficult to locate specific reports efficiently.
Limited Display Options When Filtering by Report ID: When filtering by expense report, there is no option to display additional useful columns such as the report name or submission date, which limits the ability to quickly contextualize results.
Limited Value of Dashboard Functionality: The current dashboard features do not provide meaningful insights or actionable information for our audit operations.
Limitations on Email Template Configuration: This has been a significant pain point. It is unclear during the implementation that in the future this would have an additional cost, personally I think the ability to configure email templates should be standard functionality available to any of your clients for free or change it, so the program administrators are able to perform these changes.
Summary Feature for Non-Compliant Notifications: The summarize emailing function does not work when notifying employees about multiple non-compliant transactions. As a result, we are forced to open each exception line individually and manually copy and paste the corresponding tables, which is highly time-consuming and inefficient. Review collected by and hosted on G2.com.
