AudienceView Professional Reviews & Product Details

When we converted to AudienceView Professional 4 years ago, I was surprised at how easy the integration was. The data conversion was seamless; the training was comprehensive and easy to follow; our team integrated AudienceView Pro into our daily operations without interruption!

As a tiny (but mighty) non-profit arts council supporting all disciplines of art, an intimate performance venue, and Membership benefits, I appreciate that AudienceView Professional is flexible in support of our varied needs - even even those that are sometimes outside the typical event-ticketing process. The customer support team is great about offering creative ideas to help us meet our objectives (such as summer camp registration).

It is important to track the development cycle of our patrons and supporters, and I appreacite that a CRM is included AND connected to our ticketing, membership, and donation history & activity.

Finally, I very much appreciate the on-going updates to improve the system and user experience overall! Review collected by and hosted on G2.com.

I'm not sure I "dislike" anything in AudenceView Professional. Sometimes our needs are unique and it's unreasonable for me to expect custom design for our tiny organization. Besides, customer support is often able to help me accomplish our needs by offering creative ideas Review collected by and hosted on G2.com.

One of the biggest reasons why I prefer using AudienceView over other ticketing platforms is the ease of use. Most things are very clear and easy to set up and navigate. And any time I've ever had any questions or issues they've been taken care of very quickly. Their help team is great and timely! One of the other reasons why I love this platform over others is how many detailed things I can do. It makes pulling information on patrons, sales, donations, and everything so much easier and definitely helps me stay organized. Review collected by and hosted on G2.com.

The pricing is a little high-- only if you're not using it for its full potential! Review collected by and hosted on G2.com.

Audience View Professional has helped to streamline the ticketing process for our Annual Event. The multiple layers of event, patron, donation, and product managament features makes daily use very easy. The implementaiton of events from year to year is extemely easy. We use the dashboard and website provided daily. The integration of links into our marketing and website are seamless and user friendly. Any issues we are addressed in a timely fashion and resolved as soon as possible with multiple updates along the way. We also appreciate the direct contact that support professionals have with our organization and volunteers Review collected by and hosted on G2.com.

We have utilized Audience View Professional to assist our organization and would recommend it other users. Review collected by and hosted on G2.com.

Web-based program is helpful to process orders off-site. Detailed reports give the information we want and need. The ability to integrate a credit card reader is a plus. Review collected by and hosted on G2.com.

Not being able to connect a cash drawer. Not being able to see the entire seating map at once in the sales program. Would like a program for box office staff to sell only and not be able to modify show settings and details. Review collected by and hosted on G2.com.

The consumer interface--especially with recent updates--is very user friendly. Access to basic reporting for both box office activity and donor activity is very accessible. Review collected by and hosted on G2.com.

Since absorbing OvationTix, there have been numerous improvements to the platform, but they have been slow to roll out. Especially if you have events or venues that are non-traditional in any way, you often have to find "work arounds". Financial reporting is not as clear as it could be. Review collected by and hosted on G2.com.

The Custome Support is amazing. They are quick, effecient and the help site is updated and great. It is easy to use and train new employees or volunteers. We use it as our main hub for all patron needs. Review collected by and hosted on G2.com.

Some features are not automatically assigned and it requires work order to toggle them on and off. Review collected by and hosted on G2.com.

Easy box office ticket sales flow and at-a-glance sales dashboard. Customizable content calendars, such as only concerts or only films. Review collected by and hosted on G2.com.

That it is not embaddable into our website! We are unable to measure traffic to AV sales pages preventing full ROI measurement. The report module has a lot of options but can be limiting, such as 1st time patrons is an odd work around report. Review collected by and hosted on G2.com.

We used to have to double and triple check every ticket, transaction and show... but this software is fast, reliable, and hard to screw up. Review collected by and hosted on G2.com.

Haha! If there's any complaint, it is that there are TOO many functions for me to even use! I have probably only used 25% of the potential options! Review collected by and hosted on G2.com.

The software is very feature rich. In contrast with some of its competitors it has a more robust suite of options when it comes to event creation and package management in particular. We also appreciate the improvements AudienceView has made to customer service over the past few years. Tickets are responded to quickly and effectively. Review collected by and hosted on G2.com.

AV Professional has been built kind of piecemeal over many years, and many of the aspects of the software you would hope operate the same or would link together simply don't. As an example, the interface for pre-show and post-show emails are completely different and neither are exactly user friendly. Review collected by and hosted on G2.com.

The whole process of importing data through to training and final use has been one of my best experiences when changing to a new ticketing platform.

The system itself is easy to use and intuitive for my box office personnel. Review collected by and hosted on G2.com.

I would like to see more customizable features in the web interface, Review collected by and hosted on G2.com.