--- title: AudienceView Professional Reviews meta_title: 'AudienceView Professional Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 87 reviews by the users' company size, role or industry to find out how AudienceView Professional works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 87 scale: '5' date_modified: '2026-08-04' parent_category: name: Event Management url: https://www.g2.com/categories/event-management --- # AudienceView Professional Reviews **Vendor:** AudienceView **Category:** [Event Registration and Ticketing Software](https://www.g2.com/categories/event-registration-ticketing) **Average Rating:** 4.3/5.0 **Total Reviews:** 87 ## About AudienceView Professional Unlock growth with 'More' than just a ticketing software. Master the business of live events with AudienceView Professional – the all-in-one event ticketing solution that helps connect enthusiasts to your events. Now with even more control and flexibility to create and manage events, provide your patrons with an unmatched experience. Whether it is fundraising, creating bespoke events or engaging customers, AudienceView Professional is the better way to manage your live events. As the go-to ticketing, marketing and fundraising platform that hundreds of organizations count on, AudienceView Professional is reliable, easy to use. Create and manage events from anywhere in the world and leverage, effective and actionable insights, to build strategies to find more customers. See first hand why organizations trust AudienceView with their events. ## AudienceView Professional Pros & Cons **What users like:** - Users value the **exceptional customer support** from AudienceView Professional, receiving timely help and creative solutions for their needs. (8 reviews) - Users value the **easy integration and excellent customer support** of AudienceView Professional, enhancing their event management experience. (6 reviews) - Users value the **ease of use** of AudienceView Professional, facilitating seamless integration and user-friendly operations. (5 reviews) - Users value the **ease of use and rich features** in AudienceView Professional, enhancing their organization and efficiency. (5 reviews) - Users value the **quick response time** of AudienceView Professional, ensuring prompt resolution of issues and excellent support. (5 reviews) - Users praise the **fast and reliable ticketing** of AudienceView Professional, enhancing ease of use and organization. (5 reviews) - Reliability (4 reviews) - Ticketing System (4 reviews) - Design Aesthetics (3 reviews) - Easy Setup (3 reviews) **What users dislike:** - Users find the **high fees** of AudienceView Professional concerning, especially if not utilizing its full potential. (2 reviews) - Users find the **limited customization** of AudienceView Professional hinders integration and usability, impacting overall efficiency. (2 reviews) - Users find the **limited features** of AudienceView Professional hinder effective integration and usability across different modules. (2 reviews) - Users find the **interface design poor** , leading to confusion and inefficiency in navigating different modules and reports. (2 reviews) - Users find the **poor reporting** limits their ability to measure ROI and gain clear financial insights. (2 reviews) - Users find the **pricing issues** challenging, especially regarding tiered subscriptions and overall costs versus usage. (2 reviews) - Users struggle with **data duplication** issues in AudienceView Professional, making file management cumbersome. (1 reviews) - Users prefer **phone support over email** for system issues, finding email communication less effective. (1 reviews) - Users find it challenging due to **limitless integration** and reporting options that hinder effective traffic and ROI measurement. (1 reviews) - Linking Issues (1 reviews) ## AudienceView Professional Reviews ### 1. Audience View is user friendly! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about AudienceView Professional?** Donor notes feature, easy to use. We use Audience View everyday and great customer support. **What do you dislike about AudienceView Professional?** Doesn't always intergrate well with Constant Contact **What problems is AudienceView Professional solving and how is that benefiting you?** Implementation ### 2. Easy to navigate... quite intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about AudienceView Professional?** Easy to navigate. quite intuitive. Good overview information. **What do you dislike about AudienceView Professional?** Have to hunt for certain functions. Customer support is not what it was, for sure **What problems is AudienceView Professional solving and how is that benefiting you?** N/A ### 3. positive experience with customer service. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2023 **What do you like best about AudienceView Professional?** The representitive. I was able to meet with a representative via teams and ask all of my questions. She shared her screen as she answered my questions and explained the steps. **What do you dislike about AudienceView Professional?** Fees. They are charged for each purchase and still owed in refunds. **What problems is AudienceView Professional solving and how is that benefiting you?** mangagin tickets for events and collecting payments. ### 4. Bookkeeper **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about AudienceView Professional?** I like the reports. They are usually very easy to generate and I can customized them to my needs. **What do you dislike about AudienceView Professional?** I can't say there is anything i dislike. **What problems is AudienceView Professional solving and how is that benefiting you?** I haven't had a prolem ### 5. Robust, effective system with great customer support, but a bit scattered and hard to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Performing Arts | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about AudienceView Professional?** I really love the fast and responsive customer support and the wealth of abilities the system has, like customizing the algorithm for automatically selecting the best available seats. **What do you dislike about AudienceView Professional?** I wish the user interface were more uniform and that single packages could be built with multiple options embedded in them for the customer to "drill down" to what they want rather than having to make multiple packages to account for all combinations of options. I also wish allowing online customers to leave single seats were optional by section or else that rows could be toggled vertically or horizontally by section so that our U-shaped auditorium could have the same settings both on the sides and in the center. (Prohibiting customers from leaving single seats in the center of our U makes it impossible for customers to buy seats on the sides of the U because the algorithm perceives the 10 seats in our vertical "back" row as being one seat on the end of 10 horizontal rows. But enabling customers to leave single seats in these rows to prevent that error means customers can leave single seats in the center as well, inevitably resulting in a "Swiss cheese" audience with single unsellable seats scattered throughout.) **What problems is AudienceView Professional solving and how is that benefiting you?** Building true-to-life seat maps for our auditoriums allows inexperienced and volunteer box office workers (as well as customers on their own at home) to easily select exactly which seats they want and to know where in the auditorium they will be sitting. Also, allowing online sales and the option of digital tickets rather than paper saves us and our customers time, postage, and gas mileage! ### 6. Full featured and powerful **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew M. | Box Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2022 **What do you like best about AudienceView Professional?** Ticketing setup. Lots of easy flexibility setting up sections, pricing, discounts, time-constrained offers. Easy to close off sections and then open them up, hold seats for various comps and special guests. Ticketing sales. 95% of our sales go thru our website, and the rest are over the phone. We have very little "customer service" calls from patrons who need help navigating the online ticket purchase. Patrons are also able to make donations, purchase membership. Reporting. This is the greatest strength of AVPro. The reports are super-robust, and highly and easily customizable. **What do you dislike about AudienceView Professional?** Ticketing setup. There is no single view of the entire theater. Too much navigation from one section (left orch, center orch, right orch, left-center-right balcony) with repeat tasks. Ticketing sales. Same issue with navigating to individual sections, instead of seeing the entire theater seating in a single view. Makes for slower-than-necessary over-the-phone transactions. Also, when moving from one section to another, selected options are returned to default settings, occasionally leading to clerical errors (e.g., wrong date/performance selected, discount price not recorded). Ticketing reporting. Would be nice to have a "promoter's report" that includes selected fields/info instead of all the data. This is just a nit, though. The reporting is top-notch. **What problems is AudienceView Professional solving and how is that benefiting you?** We want the vast majority of business to go through our website, and AVPro does this very well. After a dozen or more shows, a novice user is able to set up and manage a show with good productivity. ### 7. Great Ticketing Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy F. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2022 **What do you like best about AudienceView Professional?** I love the snapshot page. It lists all the current events as well as the tickets sold and the amount of revenue all in one line item! It is so much easier to use than our old Showare. **What do you dislike about AudienceView Professional?** I don't like it when clients create more than one account with different email addresses and then the platform can't locate the patron when they sign in. I always have to go in and find the correct accounts and merge them and then they can access their membership **What problems is AudienceView Professional solving and how is that benefiting you?** I love that Audience View automatically renews our memberships annually. That saves us a lot of work and keeps them active. We're still in our 1st year though so renewals will be even better next year after we have a year under our belt. ### 8. Great ticketing system for running a small venue **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2022 **What do you like best about AudienceView Professional?** As one of the leaders of a small venue (500 Cap), we've been through 3 systems in the last decade. Ticketleap was not powerful enough and limited reporting. We then used SeatAdvisor, which was good, but didn't have ability to scan tickets (or just simply the scanning didn't work). We've been happy with AudienceView Professional / Ovation. The reporting is insanely detailed - you can run dozens if not hundreds of separate reports - its incredible. The flexibility it offers is remarkable as well -- ability to do pre-sales (with a code), multiple ticket tiers (VIP events, etc.) and special offers. **What do you dislike about AudienceView Professional?** We would love to see it add the ability to run a promotion across all events. i.e. "10% off all tickets this weekend" - this is currently a manual process and would need to be done across ALL events manually. That would be the one thing I'd like to see changed. **What problems is AudienceView Professional solving and how is that benefiting you?** From a ticket sales perspective - 100% of our events are done in AudienceView professional. The scanning software works, so we're making sure that all of the tickets are legitimate, etc. With the system we're able to support paper, mobile and digital print out tickets. ### 9. Connect with your audience **Rating:** 5.0/5.0 stars **Reviewed by:** Jess R. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2021 **What do you like best about AudienceView Professional?** The ease of use is incredible. Plus the customer side is nicely customizable and easy to use, with a highly professional appearance. **What do you dislike about AudienceView Professional?** There can be a bit of a learning curve getting to know the system. However, the help and tutorials available make learning easy. I would like to see the addition to the packages feature that allows patrons to choose from series events and pay according to the selected events' individual ticket prices. **What problems is AudienceView Professional solving and how is that benefiting you?** AudienceView has made donations through the online platform during the pandemic a tremendous benefit. Also, they are always updating and evolving the system to make it more useful and powerful to achieve my goals. ### 10. Creating Events and Running Box Office is Super Easy! **Rating:** 4.5/5.0 stars **Reviewed by:** Karen C. | Board Secretary, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2022 **What do you like best about AudienceView Professional?** Every task is comprehensive. I can create or copy an event and run our season with ease. **What do you dislike about AudienceView Professional?** I have issues getting what I want from reports all the time. My box office partner does the financial part and her reports are pretty self explanatory, but getting package and other info isnt always easy. **What problems is AudienceView Professional solving and how is that benefiting you?** The ease of this software makes working the Box Office tasks much more pleasant. I have gotten help with links and reports and the helpdesk personnel is ALWAYS courteous and helpful. Even if they have to ask someone else for help, I always get my answers. ### 11. Great transition assistance, speedy support and improved customer experience to our patrons. **Rating:** 4.0/5.0 stars **Reviewed by:** Troy G. | Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2022 **What do you like best about AudienceView Professional?** The software is intuitive and easy to use, even for short-term employees. It has met all our needs and even given us added capabilities. **What do you dislike about AudienceView Professional?** I was hoping for more reporting flexibility and liked the iPhone app with other platforms that allowed me to instantly see the sales status of all shows on sale. We lost this moving from Vendini to Audience View. **What problems is AudienceView Professional solving and how is that benefiting you?** Ease of event set-up. Ease of use at point of sale. Better ability to do pre and post event communications with patrons Was responsive to our needs during COVID, facilitating contact tracing. ### 12. I don't deal with it much, but it''s mostly painless. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about AudienceView Professional?** The information is organized well. In terms of patrons and giving, I can usually find what I want fairly quickly. **What do you dislike about AudienceView Professional?** It was difficult to figure out how to load personalized acknowledgment letters. I also don't always feel like I can get support as quickly as I need. **What problems is AudienceView Professional solving and how is that benefiting you?** It's consolidating all of our info in one place (rather than a hundred spreadsheets in a drive) and that's very helpful. It's good with ticketing too, although I don't use it as much on that end. ### 13. Easy system to understand with many nuanced features. Frequent updates can cause unwanted outages. **Rating:** 4.0/5.0 stars **Reviewed by:** Justin P. | Box Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2022 **What do you like best about AudienceView Professional?** Easy to pick up and learn quickly. Can be taught to attendants with ease. **What do you dislike about AudienceView Professional?** Frequent outages can be frustrating when trying to process sales quickly and conveniently. **What problems is AudienceView Professional solving and how is that benefiting you?** Aside from allowing me to sell tickets, the reporting side of the system has been very helpful as I try to understand my customer base and increase sales. ### 14. Great features mean great benefits! **Rating:** 4.5/5.0 stars **Reviewed by:** Jerri W. | Executive Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2022 **What do you like best about AudienceView Professional?** Ability to add merchandise and donations to checkout process **What do you dislike about AudienceView Professional?** I would like to be notified whenever a sale is made. **What problems is AudienceView Professional solving and how is that benefiting you?** We have an integrated system for all our shows, classes, and other events. Gift cards are on the same system. We're not managing different platforms for our different products. ### 15. It's so easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Selene P. | OS2-Box Office Worker for LVA, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2022 **What do you like best about AudienceView Professional?** I love how you can search for an order easily. **What do you dislike about AudienceView Professional?** There isn't a lot since the updates. I would say maybe logins for helpers of schools. **What problems is AudienceView Professional solving and how is that benefiting you?** I think the name search update has helped. I would have had trouble before. ### 16. Tickets, Fundraising & Campaigns & More! **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle L. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2022 **What do you like best about AudienceView Professional?** I like their support team's process and feel like I have been heard with their updates and confirmations. **What do you dislike about AudienceView Professional?** All the features that I come across and don't fully know about...hard to share all of that information! **What problems is AudienceView Professional solving and how is that benefiting you?** Currently none. ### 17. AudienceView provides an all in one solution for all ticketing needs. **Rating:** 4.5/5.0 stars **Reviewed by:** Maxwell J. | Ticketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2022 **What do you like best about AudienceView Professional?** The support features are robust and plentiful. **What do you dislike about AudienceView Professional?** The service can be, at times, a little underpowered in regards to promo codes and special offers. **What problems is AudienceView Professional solving and how is that benefiting you?** AudienceView provides an easy, all-inclusive ticketing platform that is reliable and easy to master. ### 18. AudienceView Professional helps streamline ticket sales and has a user-friendly CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Angelina M. | Operations Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about AudienceView Professional?** Our organization benefits from stream-lined ticket sales and comprehensive reports that we can generate from the click of a button - super easy! It's great to be able to see donors in ticket sales screens and the ease of reporting has helped with our post-show analysis. **What do you dislike about AudienceView Professional?** Nothing really. AudienceView Professional support staff is extremely responsive and helpful. They offer a wide range of "how-to" resources and ongoing webinars on how to get the most out of the product. **What problems is AudienceView Professional solving and how is that benefiting you?** Cultivating relationships with our donors is a top priority for us. We can easily pull up lapsed donors' reports and quickly see donor history in a snapshot. We are looking forward to our next steps, such as creating patron packages and memberships. ### 19. Average system with strengths and weaknesses **Rating:** 3.0/5.0 stars **Reviewed by:** Luis P. | Auditorium Manager **Reviewed Date:** June 29, 2022 **What do you like best about AudienceView Professional?** Easy to pull reports, and easy to learn the system with the portal they have full of videos and training. **What do you dislike about AudienceView Professional?** Support. Not being able to pick up the phone to talk through an issue and get a resolution makes it very difficult when we are running into issues. Especially when these issues would be considered a priority on our end, but not necessarily on AV's end. **What problems is AudienceView Professional solving and how is that benefiting you?** Being able to pull reports that provide us with data to make decisions. ### 20. The power to communicate to our patrons and fill the house. **Rating:** 4.5/5.0 stars **Reviewed by:** Barb D. | Office Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2022 **What do you like best about AudienceView Professional?** How easy it is to preload and queue up patron email messages about upcoming shows, get ready for your show this week along with what you need to know, thank you for coming to our show, and here is what is next. Additionally, it is easy for our customers to purchase tickets and for our college community to use single sign-on (SSO) to purchase tickets. The reports are awesome and it is easy to post our COVID guidelines in multiple ways so that when they arrive there are no surprises. **What do you dislike about AudienceView Professional?** That I can not reach a live person and the slow responses to question. I also miss having an app to scan tickets. We can't afford to purchase handheld scanners and the previous software we downloaded an app on any smartphone that allow us to scan tickets to get an accurate count our who showed up that purchased tickets. It was very difficult to connect the bocca printers. **Recommendations to others considering AudienceView Professional:** When we don't know how to do something or we need a quick answer we can't reach a live person or receive a quick response. I only have workers at certain times of the day. If we submit a ticket someone takes the time to tell us it is not a priority or the level we chose and THEN does not answer the question. Would love to be able to reach someone live or receive quicker responses. **What problems is AudienceView Professional solving and how is that benefiting you?** Reconciliations and flexible reports to manage the business are much better than the former software. Ability to keep patrons better informed. ### 21. AudienceView Pro is a user-friendly system that has taken our organization to the next level. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Fine Art | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2022 **What do you like best about AudienceView Professional?** Functionality. Easy databasing and reports. **What do you dislike about AudienceView Professional?** Operations are occasionally confusing until you get to know the system well. **What problems is AudienceView Professional solving and how is that benefiting you?** Tracking our subscribers and seating for our events. This is hugely beneficial in organizing our communications and events. ### 22. Great product, great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about AudienceView Professional?** Great customer service. Easy access to webinars on the product. **What do you dislike about AudienceView Professional?** I have not encountered anything that I dislike. All is going well so far. **Recommendations to others considering AudienceView Professional:** AudienceView has helped us streamline our operations regarding our ticketing and class registrations. **What problems is AudienceView Professional solving and how is that benefiting you?** Integrated reservation system with gift cards, season passes, seating charts, and donations - all make it easy to use. ### 23. Haven't Found Anything I don't Like about AV! **Rating:** 5.0/5.0 stars **Reviewed by:** Chantry 4. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2021 **What do you like best about AudienceView Professional?** Ease of use. Batch event editing. Customer service is awesome. **What do you dislike about AudienceView Professional?** Hard to find anything I don't like. Really. **What problems is AudienceView Professional solving and how is that benefiting you?** We went from a very basic, no feature having system, where I had to contact customer service anytime I wanted to make changes. AV fixed all of that. ### 24. Professional Quality and Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Crane R. | Education Director and Volunteer Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2021 **What do you like best about AudienceView Professional?** I enjoy the professional look of the program and the ease of use for administrators. It is a straightforward program. **What do you dislike about AudienceView Professional?** I find the program to be a little slow at times. I would like it to auto save. **What problems is AudienceView Professional solving and how is that benefiting you?** Our organization is finding it easy to navigate patron reports and collect information. Having it all in one place it very helpful. ### 25. Bad Customer Service **Rating:** 0.0/5.0 stars **Reviewed by:** Michelle R. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2021 **What do you like best about AudienceView Professional?** I am a relatively new customer and was very happy with OvationTix! I had excellent customer service since April/May 2020, things have declined. I like the ease of creating shows and the tracking of donors. **What do you dislike about AudienceView Professional?** All requests must be made via email. I liked picking up a phone and talking to a person that could explain exactly what to do. When I email a question, it takes an average of 3-4 days to get a response, and usually, it's a link to a Webinar. When I submit a question I need an answer within a few hours because I am talking to a panel of people. The people I used to deal with were real people in real time. **What problems is AudienceView Professional solving and how is that benefiting you?** I loved the accurate reporting, excellent customer service, willing to help customize the program so it fit my organization the best way. Tracking my yearly donors has been a wonderful help in development. **Official Response from Jordan Di Cecca:** > First, thank you for being a valued AudienceView client. We’re sorry that our support hasn't met your expectations. With so many of our clients in the process of reopening from the Covid shutdown that shuttered our industry, we’ve experienced a spike in our support queue that has impacted our normally strong response rates. To address this, we’ve invested heavily by increasing our client support people resources by 70%. This team is an assembly of product experts who are all focused on assisting all of the clients who have been reaching out for help. We’ve also added close to 1,000 self-guided ‘how to’ articles, videos and checklists to our Learning Portal, and we’re hosting weekly ‘Ask an Expert’ video calls in addition to our regular ‘What’s New’ and ‘Pro Tip’ webinars. You can access these resources by clicking Help once logged into AudienceView Professional. We thank you for your patience and apologize for this temporary disruption in our service levels. -Jordan DiCecca, VP Client Success ### 26. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2021 **What do you like best about AudienceView Professional?** Audience View is exceptionally user-friendly. With limited training, I was able to fully grasp audience view within just a few days of working with it. **What do you dislike about AudienceView Professional?** I am not sure who I would reach out to if I did need support or had problems. Also, this is oddly specific, but I wish the image for the series could be different sizes. **What problems is AudienceView Professional solving and how is that benefiting you?** By using audience view we eliminate the need to book tickets through our own program. ### 27. Comedy Zone **Rating:** 5.0/5.0 stars **Reviewed by:** Joey B. | Comedy Zone Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2021 **What do you like best about AudienceView Professional?** Easy to use, once learned there are many tools that make ticketing easy **What do you dislike about AudienceView Professional?** Customer Service phone line is not connected, so reaching by email is difficult **What problems is AudienceView Professional solving and how is that benefiting you?** Handling ticket sales, seating, and processing payments ### 28. AudienceView serves all our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Julie J. | Audience Services Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about AudienceView Professional?** There are so many options to sell tickets, packages, products, etc. Over the years, many enhancements have been introduced to make the patron experience much easier. **What do you dislike about AudienceView Professional?** It would be nice if there were more ways to customize the preshow emails for event-specific information that is saved in existing event fields. **What problems is AudienceView Professional solving and how is that benefiting you?** Years ago, we started using AudienceView Professional to manage volunteer usher registration. We now can send reminder emails to each volunteer about their shift. We also pull those lists from mass emails to ushers. ### 29. Beyond Pleased with Audience View Professional! **Rating:** 5.0/5.0 stars **Reviewed by:** Missy S. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2021 **What do you like best about AudienceView Professional?** Audience View has been incredibly user friendly - to the point that I've recommeded it to several other small businesses that I work with regularly! **What do you dislike about AudienceView Professional?** Ocassionally there is a question that I can't find an easy answer to in the FAQ and Portal, but customer service responds quickly and has helped me find the answers I need! **What problems is AudienceView Professional solving and how is that benefiting you?** Custom seating charts have been a game changer during the pandemic! A definite upgrade from Vendini. ### 30. A View from a Professional **Rating:** 5.0/5.0 stars **Reviewed by:** Rick B. | Artisitic Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2021 **What do you like best about AudienceView Professional?** I love the flexibility of the program choices to choose seating arrangements, differing packaging options and the reporting system is outstanding. **What do you dislike about AudienceView Professional?** Not being able to print a seating chart without having to take a screen shot of the audience for a particular performance. **Recommendations to others considering AudienceView Professional:** Follow the educational program and take the time to complete it. **What problems is AudienceView Professional solving and how is that benefiting you?** Cross-selling products and tickets at the same time. ### 31. Great product, excellent support, world class ticketing system. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2021 **What do you like best about AudienceView Professional?** Great product, excellent support, world class ticketing system. **What do you dislike about AudienceView Professional?** Up to this point, all concerns have been carefully resolved. No complaints here. **What problems is AudienceView Professional solving and how is that benefiting you?** Our entire ticketing system and patron management is easily administered via AV Pro. ### 32. Very easy to navigate and access information about patrons **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about AudienceView Professional?** Straight forward layout while selling tickets and data entry. **What do you dislike about AudienceView Professional?** Too many clicks to access the ticket check-out screen. **What problems is AudienceView Professional solving and how is that benefiting you?** An easier way to navigate events through the calendar. Patrons enjoy the easy check out process via our website. ### 33. OvationTix **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2021 **What do you like best about AudienceView Professional?** Relatively easy to use and can be used for a variety of events/classes. **What do you dislike about AudienceView Professional?** Not always intuitive where to make changes. **What problems is AudienceView Professional solving and how is that benefiting you?** Very few problems. This has made it much easier for us to create and sell tickets. ### 34. They hold your money for months **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2021 **What do you like best about AudienceView Professional?** Having the ability to generate reports . **What do you dislike about AudienceView Professional?** Never being able to get ahold of a human Holding my money when you know how desperate small companies are right now **Recommendations to others considering AudienceView Professional:** It was better just as Ovations **What problems is AudienceView Professional solving and how is that benefiting you?** None **Official Response from Jordan Di Cecca:** > First, thank you for being an AudienceView client. We’re sorry that you’ve had challenges with your settlements since our process changed due to the pandemic. With the high number of canceled and postponed events since March 2020, we were forced to institute an ‘attestation to event’ step to validate that all events happened. If an event was canceled, we are obligated as merchants (for the instances in which we serve as merchant of record) to refund the attendees, requiring us to hold those remittance funds pending attestation. For instructions or a reminder on how to settle your events, search for “settlement” in the Learning Portal, which you can easily access by clicking the Help button when logged into AudienceView Professional. We continue to pay out weekly and endeavor to never miss remitting funds to any of our clients. -Jordan DiCecca, VP Client Success ### 35. Streamlined Ticket Managing Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2019 **What do you like best about AudienceView Professional?** I like how easy it is generate lists of patrons to merge with Mailchimp. **What do you dislike about AudienceView Professional?** Sometimes merging lists takes a really long time, so you have to keep checking back to make sure all the patrons' emails were merged. **Recommendations to others considering AudienceView Professional:** Good for use at a small theater. **What problems is AudienceView Professional solving and how is that benefiting you?** Using Ovation to create email lists of patrons to send out pre-and post-show emails for a local theater. ### 36. Ovation Tix is bleh. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2019 **What do you like best about AudienceView Professional?** I like that it’s relatively easy once you know how to use the system. It is much better than Total Info. **What do you dislike about AudienceView Professional?** It’s not good to use for education classes or payment plans. **What problems is AudienceView Professional solving and how is that benefiting you?** It’s relatively easier to navigate compared to other CRMs. ### 37. Up and coming Ticking Software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2019 **What do you like best about AudienceView Professional?** Access to a multitude of options and filters. **What do you dislike about AudienceView Professional?** The user interface is cluttered and old. Some tasks are still being developed and it feels like mix-and-match code across the platform. **Recommendations to others considering AudienceView Professional:** Utilize their support whenever you need. **What problems is AudienceView Professional solving and how is that benefiting you?** Pulling patron reports to connect with Mailchimp has drastically increased productivity. ## AudienceView Professional Discussions - [What does Audienceview Professional do?](https://www.g2.com/discussions/what-does-audienceview-professional-do) - 1 comment - [What happened to vendini?](https://www.g2.com/discussions/what-happened-to-vendini) - 1 comment - [Is AudienceView a CRM?](https://www.g2.com/discussions/is-audienceview-a-crm) - 1 comment - [How much does AudienceView cost?](https://www.g2.com/discussions/how-much-does-audienceview-cost) - 1 comment - [Why do you hold my money????](https://www.g2.com/discussions/50288-why-do-you-hold-my-money) - 1 comment, 1 upvote - [View AudienceView Professional pricing details and edition comparison](https://www.g2.com/products/audienceview-professional/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+03%3A03%3A02+-0500&secure%5Bsession_id%5D=002f7370-ebab-4d2a-9630-bc43c9046060&secure%5Btoken%5D=fad0f2c05eee7fa3bd0edcb35fc2a01f4df53018db26fe6d6ea2800250d506dd&format=llm_user) ## AudienceView Professional Features **** - Activity Tracking - Social Marketing - Generative AI - Accounting - Customizable Reports - CRM - Customizable Forms - Fund Accounting - Forms Management - Real-Time Analytics - Member Database - Alerts/Notifications - Communication Management - Customizable Templates - Budgeting/Forecasting - Mobile Access - Event Scheduling - Donor Management - Attendance Management - Activity Dashboard - Reporting & Statistics - Volunteer Management - Real-Time Reporting - For Nonprofits - Recurring/Subscription Billing - Access Controls/Permissions - Calendar Management - Third-Party Integrations - Customizable Branding - Registration Management - Campaign Management - Event Management - Document Storage - API - Contact Management - Website Management - Credit Card Processing - Membership Management - Data Import/Export - Electronic Payments - Accounting Integration - Grant Management - Dues Management - Committee Management - AI Copilot - Fundraising Management - Customizable Fields **Registration** - Event creation - User registration process - Payment processing - On-site tickets and registration - Online Registration - Visitor Registration - Visitor Registration - Multi-Event - Group Registration - Online Registration - Event Registration - Class Registration - Online Ticketing - Season Tickets **Theater Management** - Ticketing - Customer Database - Sales Tools **Constituent Management** - Constituent Profiles - Online Portal - Donor Communications **Box Office** - Customer Profiles - Ticket Types - Branding & Customization - Event Communications - E-Commerce - Fundraising - Event Analytics - Multi-Event **Generative AI** - AI Text Generation - Generative AI - SMS Reminders **** - Print-at-Home - Mobile Access - Customizable Reports - Barcode/Ticket Scanning - Drag & Drop - Reserved Seating - Mobile Ticketing - Activity Dashboard - Sales Reports - Point of Sale (POS) - Customizable Forms - Ticket Brokering - Surveys & Feedback - AI Copilot - GDPR Compliance - Billing & Invoicing - Event Calendar - API - Multi-Currency - Cross Selling Functionality - Data Import/Export - Seating Map - Real-Time Notifications - Confirmations/Reminders - Kiosk Ticketing - Dynamic Pricing - Email Marketing - Ticket Reservations **Marketing and Communications** - Email automation - Email customization - Contact list management - Lead generation and retrieval - Guest List Management - Artist Management - Contract/License Management - Booking Management - Website Management - Attendee Management - Registration Management - Communication Management - Promotions Management - Event Management - Wait List Management - Marketing Automation - Badge Management - Support Ticket Management - Survey/Poll Management - Discount Management - Refund Management - Forms Management - Calendar Management - Venue Management - Customer Data Management - Attendance Management - Help Desk Management - Employee Management **Venue Administration** - Venue Calendar - Billing and Invoicing - Resource Management - Artist Management **Marketing Automation** - Email Marketing - Lead Management - Campaign Management - Marketing ROI Analytics - Registration Management - Email Management - Committee Management - Calendar Management - Donor Management - Volunteer Management - Contact Management - Fundraising Management - Task Management - Forms Management - Membership Management - Workflow Management **Agentic AI - Event Registration & Ticketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Third-Party Integrations - Social Media Integration **** - Barcode/Ticket Scanning - Activity Dashboard - Alerts/Notifications - Event Scheduling - Customizable Forms - Mobile Access - Drag & Drop - Reporting & Statistics - API - Surveys & Feedback - Event Ticketing - Customizable Templates - Confirmations/Reminders - AI Copilot - Customizable Reports - Customizable Branding - Real-Time Updates - Event Calendar - Floor Plans & Maps - Commenting/Notes - Event Tracking - Email Marketing - Gamification - Reporting/Analytics - Lead Capture - Badge Printing - Self Check-In/Check-Out - Data Import/Export - Seating Map - Offline Access - Real-Time Data - Multi-Language - Real-Time Notifications - Guest List Search - Attendee Profiles - Email Reminders - QR Codes - Attendee Segmentation - Engagement Tracking - Customizable Fields - Data Synchronization - Attendance Tracking - Data Security - CRM - Self Service Portal - Print-at-Home - Reserved Seating - Mobile Ticketing - Sales Reports - Point of Sale (POS) - Ticket Brokering - GDPR Compliance - Billing & Invoicing - Multi-Currency - Cross Selling Functionality - Kiosk Ticketing - Dynamic Pricing - Ticket Reservations **Event Operations** - Site selection - Supplier procurement - Hotel and transportation planning - Staff management - Budget management - Session scheduling - Speaker submissions - Exhibition management - Q&A Management - Badge Management - Meeting Management - Website Management - Registration Management - Discount Management - Survey/Poll Management - Sponsorship Management - Attendee Management - Feedback Management - Venue Management - Agenda Management - Speaker Management - Room Block Management - Volunteer Management - Calendar Management - Film Planning - Staff Scheduling - Event Scheduling - Vendor Management - Support Ticket Management - Credential Management - Attendance Management - Transportation Management **Workflow Automation** - Donor Prospecting - Data Entry - Task Delegation **Attendee Engagement** - Event agendas and schedules - Floor plans / maps - Social media integrations - Attendee networking - Attendee surveys - Multi-Event - Third-Party Integrations **Reporting & Analytics** - Reporting - Dashboards - Automated Reports - Summary Reports - Customizable Reports **Platform** - Performance and reliability - Reporting and dashboards - API / integrations - Multiple event management - Third-Party Integrations - Real-Time Reporting - Activity Dashboard - For Virtual Events **Integrations** - Accounting - Fundraising - Grant Management - Sales POS - Event Management **Generative AI** - AI Text Generation - Generative AI - SMS Reminders **Agentic AI - Nonprofit CRM** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Social Media Integration - Accounting Integration - Website Integration **** - Donation Tracking - Data Import/Export - Customer Database - Task Scheduling - Email Templates - API - For Nonprofits - Real-Time Notifications - Access Controls/Permissions - AI Copilot - Contact Database - Customizable Fields - Email Tracking - Interaction Tracking - Activity Tracking - Generative AI - Reminders - Campaign Planning - CRM - Document Storage - Mobile Access - Campaign Segmentation - Customizable Forms - Electronic Payments - Customizable Templates - Reporting & Statistics - Credit Card Processing - Web Forms **Agentic AI - Event Management Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Website Integration **** - Event Calendar - Customizable Templates - AI Copilot - Customizable Forms - Private Chat - Drag & Drop - Barcode/Ticket Scanning - Multi-Language - Ticketing - Access Controls/Permissions - Alerts/Notifications - Transcripts - Mobile Access - Engagement Tracking - Customizable Reports - Customizable Branding - Email Marketing - Live Streaming - Presentation Streaming - Live Chat - Collaboration Tools - Email Templates - Reporting & Statistics - Screen Sharing - Recording - Real-Time Analytics - On-Demand Webcasting - Real-Time Notifications - Email Reminders - CRM - Lead Capture - Conferences/Conventions - Real-Time Data - Surveys & Feedback - Weddings/Parties - Audience Engagement - Access Control - Reporting/Analytics - Role-Based Permissions - Data Import/Export - Gamification - For Music Festivals - Real-Time Monitoring - Event Ticketing - For Film Festivals - Sales Trend Analysis - Real-Time Updates - Guest Accreditation - Customizable Fields - Mobile Alerts - Sales Reports - Activity Tracking - Personalization ## Top AudienceView Professional Alternatives - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - 4.3/5.0 (911 reviews) - [Cvent Event Marketing & Management](https://www.g2.com/products/cvent-event-marketing-management/reviews) - 4.3/5.0 (2,234 reviews) - [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) - 4.2/5.0 (434 reviews)