Orum Reviews & Product Details

What impressed me most about Orum is that it's much more than just an auto dialer. From an operations management perspective, having access to comprehensive analytics, AI-driven coaching, and productivity tools in one platform is incredibly valuable.

During our pilot, we found that Orum could help our team connect with more prospects while reducing time spent on repetitive tasks. Features like Boost Connect, automated call summaries, and AI battlecards stood out, but the reporting and coaching capabilities were what really sold me.

Being able to analyze call outcomes, identify recurring objections, evaluate campaign performance, and pinpoint coaching opportunities gives us a much clearer picture of actual productivity rather than simply measuring call volume. Review collected by and hosted on G2.com.

While our overall experience with Orum has been positive, there are a few areas where I'd like to see more flexibility.

One of the biggest is voicemail customization. Having the ability to easily select different prerecorded voicemail messages during power dialing, particularly when reaching out to English- and Spanish-speaking prospects, would be a significant improvement.

We also noticed some limitations with individual list views and customization, especially with HubSpot being integrated into the system, which could make managing assigned prospects and campaigns more challenging for larger teams.

None of these were dealbreakers for us, but they're areas where I believe additional flexibility would make an already capable platform even better. Review collected by and hosted on G2.com.

The power dialer is genuinely hands-free and fast. Unlike other "power dialers" that still require reps to click between calls, Orum automates the entire process navigating dial trees, detecting voicemails, and moving to the next number with zero delay Review collected by and hosted on G2.com.

The AI tools need work. Orum's "AI Voice Detection" sounds impressive in a demo, but in practice there's a noticeable lag the system dials multiple lines simultaneously and listens for a split second to determine if it's a human or voicemail, and that delay can cost you the opening of a conversation. Orum Enriched isn't great. The data enrichment features are included in the plan. he quality and accuracy don't match what you'd get from a dedicated enrichment tool. You still end up relying on external data sources to make sure you're calling the right numbers. Review collected by and hosted on G2.com.

I use Orum for my day-to-day calling, and it has made a huge difference in my productivity. The biggest benefit is how much faster I can get through my call list compared to manually dialing each number, saving me a ton of time. I appreciate how it allows me to focus more on actually talking to prospects instead of waiting around between calls. I find it simple and easier to make calls and reach out to more people. The fact that it auto dials is what I like most. Orum has been a huge help with my daily outreach, allowing me to make calls much faster and stay productive. The platform is easy to use, reliable, and offers everything I need to track my calls and focus more on connecting with prospects. The initial setup of Orum was easy and simple. Review collected by and hosted on G2.com.

I like it but Some times the screen glitches when you are trying to pause and resume Review collected by and hosted on G2.com.

I really like Orum because it allows me to directly upload files and make calls from there, or integrate it with Salesforce. It's great that it can fetch the details directly, and we can just hit the button and dial the numbers. The parallel and power dials, along with the file uploads, have been incredibly helpful to get more numbers and connects. I also appreciate the boost dials and boost connect options for easily dialing different kinds of numbers. Switching from JustCall to Orum made a big difference, with an increase in the number of dials and connects. Features like AI assist and the summary option are also really useful. I really love the tool for the way I can play around with it and gain knowledge. We get to do a lot of things, and it's good. Review collected by and hosted on G2.com.

I sometimes experience automatic session timeouts with Orum while calling, and it occasionally hangs. But it's a temporary thing, and I can resolve it with a restart. Review collected by and hosted on G2.com.

I use Orum for cold calling prospects, and it's great because I get a lot of pickups through it, partly due to its clean numbers, so it doesn't come up as spam possible. It has a pretty good UI and shows all last activity through Outreach, with the MCP servers and connectors working very well. It's also really compatible with Outreach, which makes the whole process better by pulling up all past interactions, providing a good idea of what's happened before. This compatibility helps streamline my workflow by taking the thought process out of knowing who the prospects are. Review collected by and hosted on G2.com.

I would like Orum to have a direct tag or sequence that makes it easier to manage contacts without having to rely on the existing tagging system, which I find limited. A dedicated bucket for organizing prospects would be really useful, but the current system doesn’t provide an accessible way to create effective sequences. Also, the issue of bad data, partly related to Outreach, is something I frequently complain about. Review collected by and hosted on G2.com.

I use Orum for cold calling and find it very efficient in making calls quickly. I like that it allows me to build trust because I can see information about everyone I'm calling. Having all the information visible on each prospect as I'm calling them is valuable because it helps me know who I'm contacting. I appreciate the ability to leave notes on accounts from past conversations, as it helps me build on each conversation to make the next one with a prospect more valuable and hopefully get them on a meeting. I use the ability to sort numbers the most because it helps me focus on good numbers, so I'm not wasting time calling bad ones. Review collected by and hosted on G2.com.

One thing I think could be improved is the enriched numbers. Typically, they're very wrong, and sometimes I've even gotten home phone numbers, which doesn't go very well. Review collected by and hosted on G2.com.

As a manager i like Speed and Efficiency (Parallel Dialing). Users frequently praise Orum's parallel dialer, which can dial multiple numbers simultaneously. This drastically reduces idle time, allowing sales reps to have more conversations in less time.to see every rep performance and it's fun Review collected by and hosted on G2.com.

Complex in terms of updating csv's and Connectivity and Call Issues. Users frequently report occasional connectivity problems, dropped calls, or lag. There are also mentions of the system occasionally matching a rep with the wrong prospect when multiple lines are dialing.also, had a feature of timezone Review collected by and hosted on G2.com.

I've had a very positive experience using Orum. From the beginning, the platform was easy to set up and learn. The interface is clean and intuitive, so I didn't have to spend much time figuring out where everything was. The dashboard is well organized, and the workflow feels streamlined, which has made it easier to stay productive throughout my workday.

One thing I appreciate most is how reliable the platform has been during daily use. The features are easy to access, performance has been consistent, and I haven't run into any major issues while using it. It has helped me work more efficiently by simplifying my day-to-day tasks and reducing the amount of time I spend switching between tools.

Overall, Orum has been a dependable and user-friendly solution. Based on my experience, I would recommend it to anyone looking for a platform that's straightforward to use and helps improve productivity. Review collected by and hosted on G2.com.

There isn't much I dislike about using Orum. If I had to identify one area that could be improved, it would be the learning curve for some of the more advanced features. The core functionality is easy to understand, but it takes a little time to fully explore everything the platform offers. I found myself learning new capabilities as I continued using it, which ultimately made me more productive.

I think adding more in-app walkthroughs, interactive tutorials, or guided tips for advanced tools would help new users get the most out of the platform more quickly. That said, this hasn't been a significant issue for me. Once I became familiar with the features, the platform was straightforward to use, and my overall experience has been very positive. Review collected by and hosted on G2.com.

What I like most about Orum is how much time it saves. The parallel dialer lets me have more conversations every day, while AI voicemail and automatic call logging reduce manual work. It's easy to use, integrates well with Salesforce/Outreach, and has helped me stay productive throughout my outbound outreach. Super Good! Review collected by and hosted on G2.com.

Overall, I've had a good experience with Orum. One area that could be improved is the occasional call quality and connection issues, especially when making a high volume of calls. I also wish there were more customization options for call workflows and analytics. Other than that, it's been a reliable platform that has significantly improved my outbound productivity. Review collected by and hosted on G2.com.

The best part of Orum is that, as a manager of an Inside Sales Team, it gives me everything I need in one place. The seamless integration with SF is a huge win, along with the incredibly competitive price. There’s really nothing else like it on the market, and Orum has greatly improved how effective my sellers are with the time in between calls. Review collected by and hosted on G2.com.

I am still relatively knew to using Orum, however I have been actively seeking it for over a year and I have no issue at all with performance, the UI, the support and onboarding, or the AI. Orum is an incredible business partner for any business that is looking to grow their sales through proactive outreach. Review collected by and hosted on G2.com.