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# Oracle CRM On Demand vs Oracle Service Cloud (formerly RightNow) Comparison - What are their main differences?

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Oracle On DemandOracle[+ Add Product](#)

Reviews

**Oracle CRM On Demand** [

3.8/5(111)

](https://www.g2.com/products/oracle-crm-on-demand/reviews#reviews)

**Oracle Service Cloud (formerly RightNow)**[

3.9/5(134)

](https://www.g2.com/products/oracle-service-cloud-formerly-rightnow/reviews#reviews)

Pricing

**Oracle CRM On Demand**
No pricing available

**Oracle Service Cloud (formerly RightNow)**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Oracle CRM On Demand**
6 months

Based on 5 responses

**Oracle Service Cloud (formerly RightNow)**
6 months

Based on 13 responses

Return on Investment

**Oracle CRM On Demand**
Not enough reviews yet

**Oracle Service Cloud (formerly RightNow)**
23 months

Based on 7 responses

Perceived Cost

**Oracle CRM On Demand**
$$$$$

**Oracle Service Cloud (formerly RightNow)**
$$$$$

Average Discount

**Oracle CRM On Demand**
Not enough reviews yet

**Oracle Service Cloud (formerly RightNow)**
Not enough reviews yet

 ![Oracle CRM On Demand](https://images.g2crowd.com/uploads/product/hd_favicon/1487565478/oracle-crm-on-demand.svg "Oracle CRM On Demand")

 ![Oracle Service Cloud (formerly RightNow)](https://images.g2crowd.com/uploads/product/hd_favicon/1501620145/oracle-service-cloud-formerly-rightnow.svg "Oracle Service Cloud (formerly RightNow)")

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Pros & Cons

**Oracle CRM On Demand**
[
Ease of Use (2)
](https://www.g2.com/products/oracle-crm-on-demand/reviews?filters%5Bsentiment_snippet%5D=1893106&qs=pros-and-cons#reviews)[
Easy Integration (2)
](https://www.g2.com/products/oracle-crm-on-demand/reviews?filters%5Bsentiment_snippet%5D=2261647&qs=pros-and-cons#reviews)[
Limited Customization (2)
](https://www.g2.com/products/oracle-crm-on-demand/reviews?filters%5Bsentiment_snippet%5D=2112945&qs=pros-and-cons#reviews)[
Not Intuitive (2)
](https://www.g2.com/products/oracle-crm-on-demand/reviews?filters%5Bsentiment_snippet%5D=2112927&qs=pros-and-cons#reviews)

**Oracle Service Cloud (formerly RightNow)**
[
Ease of Use (2)
](https://www.g2.com/products/oracle-service-cloud-formerly-rightnow/reviews?filters%5Bsentiment_snippet%5D=1907154&qs=pros-and-cons#reviews)[
Automation (1)
](https://www.g2.com/products/oracle-service-cloud-formerly-rightnow/reviews?filters%5Bsentiment_snippet%5D=2217202&qs=pros-and-cons#reviews)[
Bugs (1)
](https://www.g2.com/products/oracle-service-cloud-formerly-rightnow/reviews?filters%5Bsentiment_snippet%5D=1907142&qs=pros-and-cons#reviews)[
Contact Management (1)
](https://www.g2.com/products/oracle-service-cloud-formerly-rightnow/reviews?filters%5Bsentiment_snippet%5D=2217095&qs=pros-and-cons#reviews)

Integrations

**Oracle CRM On Demand**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c223d86dd6ec6e423460bb53b34fa286/basware-basware.png "Product Avatar Image")

Basware

](https://www.g2.com/products/basware-basware/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image")

Outlook

](https://www.g2.com/products/microsoft-outlook/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_218a6468d313312e43446d6a8135f441/microsoft-teams.png "Product Avatar Image")

Microsoft Teams

](https://www.g2.com/products/microsoft-teams/reviews)[
View all
](https://www.g2.com/products/oracle-crm-on-demand/integrations)

**Oracle Service Cloud (formerly RightNow)**
Not enough data

Screenshots

**Oracle CRM On Demand**
 ![Oracle CRM On Demand screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/4289/marketing-screenshot.jpg)

**Oracle Service Cloud (formerly RightNow)**
 ![Oracle Service Cloud (formerly RightNow) screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/66486/expirable-direct-uploads_2Fd916b6aa-0b03-423a-baa4-5319d417af5b_2FSS_WebSelfService.jpg)

Ratings

Meets Requirements

**Oracle CRM On Demand**

7.8

7.882

**Oracle Service Cloud (formerly RightNow)**

8.3

8.394

Ease of Use

**Oracle CRM On Demand**

7.4

7.481

**Oracle Service Cloud (formerly RightNow)**

7.9

7.993

Ease of Setup

**Oracle CRM On Demand**

7.1

7.142

**Oracle Service Cloud (formerly RightNow)**

6.8

6.866

Ease of Admin

**Oracle CRM On Demand**

6.6

6.631

**Oracle Service Cloud (formerly RightNow)**

7.3

7.367

Quality of Support

**Oracle CRM On Demand**

7.3

7.375

**Oracle Service Cloud (formerly RightNow)**

7.4

7.487

Has the product been a good partner in doing business?

**Oracle CRM On Demand**

6.6

6.628

**Oracle Service Cloud (formerly RightNow)**

7.5

7.565

Product Direction (% positive)

**Oracle CRM On Demand**

5.2

5.277

**Oracle Service Cloud (formerly RightNow)**

6.6

6.690

Features

CRM[Hide 141 FeaturesShow 141 Features](javascript:void(0);)

7.7

76

Not enough data

Sales Force Automation

Contact & Account Management

7.8(won by default)

53

|

Verified

Not enough data

Partner Relationship Mgmt. (PRM)

7.8(won by default)

40

|

Verified

Not enough data

Opportunity & Pipeline Mgmt.

7.7(won by default)

48

|

Verified

Not enough data

Task / Activity Management

7.5(won by default)

55

|

Verified

Not enough data

Territory & Quota Management

7.1(won by default)

38

|

Verified

Not enough data

Desktop Integration

6.8(won by default)

43

|

Verified

Not enough data

Product & Price List Management

7.4(won by default)

40

|

Verified

Not enough data

Quote & Order Management

7.1(won by default)

36

|

Verified

Not enough data

Customer Contract Management

7.9(won by default)

38

|

Verified

Not enough data

Contract/License Management

Not enough data

Not enough data

Marketing Automation

Email Marketing

7.5(won by default)

42

|

Verified

Not enough data

Campaign Management

7.5(won by default)

40

|

Verified

Not enough data

Lead Management

7.6(won by default)

47

|

Verified

Not enough data

Marketing ROI Analytics

7.4(won by default)

38

|

Verified

Not enough data

Email Management

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Deal Management

Not enough data

Not enough data

Customer Support

Case Management

7.8(won by default)

40

|

Verified

Not enough data

Customer Support Portal

8.0(won by default)

40

|

Verified

Not enough data

Knowledge Base

8.0(won by default)

41

|

Verified

Not enough data

Call Center Features

7.7(won by default)

33

|

Verified

Not enough data

Support Analytics

7.6(won by default)

40

|

Verified

Not enough data

Workflow Management

Not enough data

Not enough data

Opportunity Management

Not enough data

Not enough data

Sales Pipeline Management

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Pipeline Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Channel Management

Not enough data

Not enough data

Commission Management

Not enough data

Not enough data

Field Sales Management

Not enough data

Not enough data

Reporting & Analytics

Reporting

8.0(won by default)

42

|

Verified

Not enough data

Dashboards

8.0(won by default)

42

|

Verified

Not enough data

Forecasting

7.6(won by default)

40

|

Verified

Not enough data

Mobile & Social

Mobile User Support

7.4(won by default)

32

|

Verified

Not enough data

Social Collaboration Features

Feature Not Available

Not enough data

Social Network Integration

Feature Not Available

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Multi-Channel Social Integration

Not enough data

Not enough data

Platform

Customization

7.7(won by default)

26

|

Verified

Not enough data

Workflow Capability

7.6(won by default)

30

|

Verified

Not enough data

User, Role, and Access Management

8.8(won by default)

25

|

Verified

Not enough data

Internationalization

8.3(won by default)

18

|

Verified

Not enough data

Sandbox / Test Environments

8.0(won by default)

26

|

Verified

Not enough data

Document & Content Mgmt.

7.7(won by default)

26

|

Verified

Not enough data

Performance and Reliability

8.4(won by default)

25

|

Verified

Not enough data

Output Document Generation

7.6(won by default)

22

|

Verified

Not enough data

Mobile Access

Not enough data

Not enough data

Lead Generation

Not enough data

Not enough data

Integration

Data Import & Export Tools

7.9(won by default)

27

|

Verified

Not enough data

Integration APIs

7.8(won by default)

21

|

Verified

Not enough data

Breadth of Partner Applications

7.3(won by default)

24

|

Verified

Not enough data

Third-Party Integration

Not enough data

Not enough data

Internal Chat Integration

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Prospecting Tools

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Generative AI

AI Text Generation

8.8(won by default)

7

Not enough data

Generative AI

Not enough data

Not enough data

Proposal Generation

Not enough data

Not enough data

Agentic AI - CRM

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Calendar/Reminder System

Not enough data

Not enough data

Additional Functionality

Search/Filter

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Batch Processing

Not enough data

Not enough data

Email Tracking

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Pipeline Reports

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Segmentation

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Referral Tracking

Not enough data

Not enough data

Quotes/Estimates

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Marketing Automation

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Sales Reports

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Lead Scoring

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Calendar Sync

Not enough data

Not enough data

For Startups

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Sales Trend Analysis

Not enough data

Not enough data

For iPad Devices

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

For Mac Devices

Not enough data

Not enough data

Landing Pages/Web Forms

Not enough data

Not enough data

Lead Nurturing

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Web-based Deployment

Not enough data

Not enough data

Softphone

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Email Sequences

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Lead Assignment

Not enough data

Not enough data

For Small Businesses

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Business Card/Badge Scanning

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Customer Social Profiles

Not enough data

Not enough data

Social Promotion

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Social Media Monitoring

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Brand Tracking

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

Not enough data

8.2

68

Ticket and Case Management

Ticket Creation User Experience

Not enough data

8.8(won by default)

31

|

Verified

Ticket Response User Experience

Not enough data

8.4(won by default)

31

|

Verified

Workflow

Not enough data

8.2(won by default)

30

|

Verified

Automated Response

Not enough data

8.7(won by default)

29

|

Verified

Service Level Agreement (SLA) Management

Not enough data

7.6(won by default)

29

Attachments/Screencasts

Not enough data

8.3(won by default)

29

Ticket Collaboration

Not enough data

8.8(won by default)

30

Customer/Contact Database

Not enough data

8.1(won by default)

27

|

Verified

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Communication Channels

Customer Portal

Not enough data

8.6(won by default)

29

|

Verified

Email to Case

Not enough data

8.9(won by default)

29

|

Verified

Live Chat Support

Not enough data

8.3(won by default)

28

|

Verified

Social Media Integration

Not enough data

7.0(won by default)

16

Voice

Not enough data

8.3(won by default)

19

Video Chat

Not enough data

Not enough data

Platform

Mobile User Support

Not enough data

8.2(won by default)

10

|

Verified

Customization 

Not enough data

8.0(won by default)

41

|

Verified

User, Role, and Access Management

Not enough data

8.0(won by default)

23

|

Verified

Third-Party Integrations

Not enough data

7.7(won by default)

20

|

Verified

Reporting

Not enough data

7.6(won by default)

29

|

Verified

Activity Dashboard

Not enough data

7.6(won by default)

29

|

Verified

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

Not enough data

8.2

62

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

AI Text-to-Speech

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

Not enough data

8.5(won by default)

30

|

Verified

Notifications

Not enough data

8.1(won by default)

30

|

Verified

Targeted Emails

Not enough data

8.8(won by default)

22

|

Verified

In-App Messaging

Not enough data

8.4(won by default)

15

|

Verified

Co-Browsing

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

Not enough data

8.0(won by default)

41

|

Verified

Conversation Archiving

Not enough data

8.7(won by default)

29

|

Verified

Lead Development

Not enough data

7.9(won by default)

16

Knowledge Base

Not enough data

8.0(won by default)

32

|

Verified

Team Inbox 

Not enough data

8.4(won by default)

23

|

Verified

Customer Profiles

Not enough data

8.1(won by default)

32

|

Verified

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

Not enough data

8.0

65

Generative AI

AI Text Summarization

Not enough data

Not enough data

Self-Service Experience

Knowledge Base

Not enough data

8.3(won by default)

43

Searchable Articles

Not enough data

8.0(won by default)

40

Community Forums

Not enough data

7.8(won by default)

24

Mobile Optimization

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Self-Service Platform

Branding

Not enough data

Not enough data

Automation

Not enough data

Not enough data

Artificial Intelligence

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Agentic AI - Customer Self-Service

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);)

Not enough data

8.2

25

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Process

Mentions

Not enough data

7.7(won by default)

11

Tickets

Not enough data

8.2(won by default)

14

Macros

Not enough data

8.0(won by default)

10

Channels

Email

Not enough data

8.2(won by default)

16

Social

Not enough data

7.4(won by default)

13

Live Chat

Not enough data

8.7(won by default)

13

Phone

Not enough data

7.8(won by default)

15

Text

Not enough data

8.8(won by default)

10

Insight

Surveys

Not enough data

8.1(won by default)

14

Reporting

Not enough data

8.7(won by default)

15

Visitor Activity

Not enough data

7.9(won by default)

14

Help Desk

Not enough data

8.4(won by default)

15

Show 1 feature category with incomplete data

Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Oracle CRM On Demand](https://images.g2crowd.com/uploads/product/hd_favicon/1487565478/oracle-crm-on-demand.svg "Oracle CRM On Demand")](https://www.g2.com/products/oracle-crm-on-demand/reviews)

Oracle CRM On Demand

Small-Business(50 or fewer emp.)

18.8%

Mid-Market(51-1000 emp.)

35.4%

Enterprise(\> 1000 emp.)

45.8%

[![Oracle Service Cloud (formerly RightNow)](https://images.g2crowd.com/uploads/product/hd_favicon/1501620145/oracle-service-cloud-formerly-rightnow.svg "Oracle Service Cloud (formerly RightNow)")](https://www.g2.com/products/oracle-service-cloud-formerly-rightnow/reviews)

Oracle Service Cloud (formerly RightNow)

Small-Business(50 or fewer emp.)

4.5%

Mid-Market(51-1000 emp.)

37.8%

Enterprise(\> 1000 emp.)

57.7%

Small-Business

(50 or fewer emp.)

18.8%

4.5%

Mid-Market

(51-1000 emp.)

35.4%

37.8%

Enterprise

(\> 1000 emp.)

45.8%

57.7%

Reviewers' Industry

[![Oracle CRM On Demand](https://images.g2crowd.com/uploads/product/hd_favicon/1487565478/oracle-crm-on-demand.svg "Oracle CRM On Demand")](https://www.g2.com/products/oracle-crm-on-demand/reviews)
Oracle CRM On Demand

Information Technology and Services

15.5%

Computer Software

11.3%

Financial Services

3.1%

Computer & Network Security

3.1%

Higher Education

3.1%

Other

63.9%

[![Oracle Service Cloud (formerly RightNow)](https://images.g2crowd.com/uploads/product/hd_favicon/1501620145/oracle-service-cloud-formerly-rightnow.svg "Oracle Service Cloud (formerly RightNow)")](https://www.g2.com/products/oracle-service-cloud-formerly-rightnow/reviews)
Oracle Service Cloud (formerly RightNow)

Information Technology and Services

14.2%

Retail

14.2%

Computer Software

7.1%

Financial Services

4.4%

Education Management

3.5%

Other

56.6%

Alternatives

**Oracle CRM On Demand Alternatives**

 ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud")

[
Salesforce Sales Cloud
](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)

 ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub")

[
HubSpot Sales Hub
](/products/hubspot-sales-hub/reviews)

 ![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM")

[
Zoho
](/products/zoho-crm/reviews)

 ![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales")

[
Microsoft Dynamics 365 Sales
](/products/dynamics-365-sales/reviews)

**Oracle Service Cloud (formerly RightNow) Alternatives**

 ![Salesforce Service Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Salesforce Service Cloud")

[
Salesforce Service Cloud
](/products/agentforce-service-formerly-salesforce-service-cloud/reviews)

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

 ![Kustomer](https://images.g2crowd.com/uploads/product/hd_favicon/549a61e64a7f54024fa731bd899ce6f7/kustomer.svg "Kustomer")

[
Kustomer
](/products/kustomer/reviews)

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

## Oracle CRM On Demand vs Oracle Service Cloud (formerly RightNow)

When assessing the two solutions, reviewers found Oracle Service Cloud (formerly RightNow) easier to use, administer, and do business with overall. However, reviewers preferred the ease of set up with Oracle CRM On Demand.

- Reviewers felt that Oracle Service Cloud (formerly RightNow) meets the needs of their business better than Oracle CRM On Demand.
- When comparing quality of ongoing product support, reviewers felt that Oracle Service Cloud (formerly RightNow) is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Oracle Service Cloud (formerly RightNow) over Oracle CRM On Demand.