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Compare Oracle CRM On Demand and Oracle Service Cloud (formerly RightNow) 
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At a Glance
Market Segments
Enterprise (47.1% of reviews)
Enterprise (57.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Oracle CRM On Demand
Star Rating
(101)3.7 out of 5
Market Segments
Enterprise (47.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Oracle CRM On DemandOracle Service Cloud (formerly RightNow)
Star Rating
(134)3.9 out of 5
Market Segments
Enterprise (57.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Oracle Service Cloud (formerly RightNow)Oracle CRM On Demand vs Oracle Service Cloud (formerly RightNow)
When assessing the two solutions, reviewers found Oracle Service Cloud (formerly RightNow) easier to use, set up, and administer. Reviewers also preferred doing business with Oracle Service Cloud (formerly RightNow) overall.
- Reviewers felt that Oracle Service Cloud (formerly RightNow) meets the needs of their business better than Oracle CRM On Demand.
- When comparing quality of ongoing product support, reviewers felt that Oracle Service Cloud (formerly RightNow) is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Oracle Service Cloud (formerly RightNow) over Oracle CRM On Demand.
Pricing
Entry-Level Pricing
Oracle CRM On Demand
No pricing availableOracle Service Cloud (formerly RightNow)
No pricing availableFree Trial
Oracle CRM On Demand
No trial information availableOracle Service Cloud (formerly RightNow)
No trial information availableRatings
Meets Requirements
7.7
73
8.3
94
Ease of Use
7.2
72
7.9
93
Ease of Setup
6.6
34
6.8
66
Ease of Admin
6.6
30
7.3
67
Quality of Support
7.0
67
7.4
87
Has the product been a good partner in doing business?
6.5
27
7.5
65
Product Direction (% positive)
4.9
69
6.6
90
Features by Category
Sales Force Automation
7.7
48
|
Verified
Not enough data
7.5
36
|
Verified
Not enough data
7.5
44
|
Verified
Not enough data
7.2
50
|
Verified
Not enough data
6.9
35
|
Verified
Not enough data
6.6
41
|
Verified
Not enough data
7.2
36
|
Verified
Not enough data
7.0
34
|
Verified
Not enough data
7.8
35
|
Verified
Not enough data
Marketing Automation
7.4
39
|
Verified
Not enough data
7.4
38
|
Verified
Not enough data
7.4
43
|
Verified
Not enough data
7.3
36
|
Verified
Not enough data
Customer Support
7.7
38
|
Verified
Not enough data
7.9
38
|
Verified
Not enough data
7.9
38
|
Verified
Not enough data
7.5
31
|
Verified
Not enough data
7.5
38
|
Verified
Not enough data
Reporting & Analytics
8.0
40
|
Verified
Not enough data
8.0
41
|
Verified
Not enough data
7.6
38
|
Verified
Not enough data
Mobile & Social
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
29
|
Verified
Not enough data
Platform
7.8
25
|
Verified
Not enough data
7.6
30
|
Verified
Not enough data
8.8
25
|
Verified
Not enough data
8.3
18
|
Verified
Not enough data
8.0
26
|
Verified
Not enough data
7.7
26
|
Verified
Not enough data
8.5
24
|
Verified
Not enough data
7.6
22
|
Verified
Not enough data
Integration
7.9
27
|
Verified
Not enough data
7.8
21
|
Verified
Not enough data
7.3
24
|
Verified
Not enough data
Generative AI
8.8
7
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
Not enough data
8.8
31
|
Verified
Not enough data
8.4
31
|
Verified
Not enough data
8.2
30
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
7.6
29
Not enough data
8.3
29
Not enough data
8.8
30
Not enough data
8.1
27
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.6
29
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
8.3
28
|
Verified
Not enough data
7.0
16
Not enough data
8.3
19
Platform
Not enough data
8.2
10
|
Verified
Not enough data
8.0
41
|
Verified
Not enough data
8.0
23
|
Verified
Not enough data
7.7
20
|
Verified
Not enough data
7.6
29
|
Verified
Not enough data
7.6
29
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.5
30
|
Verified
Not enough data
8.1
30
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
8.4
15
|
Verified
Not enough data
Not enough data
Internal Use
Not enough data
8.0
41
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
7.9
16
Not enough data
8.0
32
|
Verified
Not enough data
8.4
23
|
Verified
Not enough data
8.1
32
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.3
43
Not enough data
8.0
40
Not enough data
7.8
24
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
7.7(won by default)
11
Not enough data
8.2(won by default)
14
Not enough data
8.0(won by default)
10
Channels
Not enough data
8.2(won by default)
16
Not enough data
7.4(won by default)
13
Not enough data
8.7(won by default)
13
Not enough data
7.8(won by default)
15
Not enough data
8.8(won by default)
10
Insight
Not enough data
8.1(won by default)
14
Not enough data
8.7(won by default)
15
Not enough data
7.9(won by default)
14
Not enough data
8.4(won by default)
15
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Oracle CRM On Demand and Oracle Service Cloud (formerly RightNow) share no categories
Unique Categories
Oracle CRM On Demand is categorized as CRM
Oracle Service Cloud (formerly RightNow) is categorized as Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
Oracle CRM On Demand
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Oracle Service Cloud (formerly RightNow)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
10.2%
Higher Education
3.4%
Financial Services
3.4%
Computer & Network Security
3.4%
Other
62.5%
Retail
14.2%
Information Technology and Services
14.2%
Computer Software
7.1%
Financial Services
4.4%
Education Management
3.5%
Other
56.6%
Alternatives
Discussions
Oracle CRM On Demand has no discussions with answers
Oracle Service Cloud (formerly RightNow) has no discussions with answers
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