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At a Glance
Market Segments
Enterprise (57.7% of reviews)
Mid-Market (46.0% of reviews)
Entry-Level Pricing
No pricing available
$25.00 1 User Per Month
Oracle Service Cloud (formerly RightNow)
Star Rating
(134)3.9 out of 5
Market Segments
Enterprise (57.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Oracle Service Cloud (formerly RightNow)Salesforce Sales Cloud
Star Rating
(24,812)4.4 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansOracle Service Cloud (formerly RightNow) vs Salesforce Sales Cloud
When assessing the two solutions, reviewers found Salesforce Sales Cloud easier to use, set up, and administer. Reviewers also preferred doing business with Salesforce Sales Cloud overall.
- Reviewers felt that Salesforce Sales Cloud meets the needs of their business better than Oracle Service Cloud (formerly RightNow).
- When comparing quality of ongoing product support, reviewers felt that Salesforce Sales Cloud is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Salesforce Sales Cloud over Oracle Service Cloud (formerly RightNow).
Pricing
Entry-Level Pricing
Oracle Service Cloud (formerly RightNow)
No pricing availableSalesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Oracle Service Cloud (formerly RightNow)
No trial information availableSalesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
8.3
94
8.8
13,546
Ease of Use
7.9
93
8.2
17,366
Ease of Setup
6.8
66
7.8
8,424
Ease of Admin
7.3
67
7.9
4,313
Quality of Support
7.4
87
8.1
11,802
Has the product been a good partner in doing business?
7.5
65
8.4
4,277
Product Direction (% positive)
6.6
90
8.2
13,221
Features by Category
Sales Force Automation
Not enough data
8.8
9426
|
Verified
Not enough data
8.3
6368
|
Verified
Not enough data
8.7
9146
|
Verified
Not enough data
8.3
9405
|
Verified
Not enough data
8.0
7290
|
Verified
Not enough data
8.2
7582
|
Verified
Not enough data
8.0
6728
|
Verified
Not enough data
8.1
6629
|
Verified
Not enough data
8.3
7381
|
Verified
Marketing Automation
Not enough data
8.0
6640
|
Verified
Not enough data
8.1
6964
|
Verified
Not enough data
8.5
7984
|
Verified
Not enough data
7.9
5404
Customer Support
Not enough data
8.3
6784
|
Verified
Not enough data
8.1
6359
|
Verified
Not enough data
8.2
6754
|
Verified
Not enough data
8.0
5473
|
Verified
Not enough data
8.2
5963
|
Verified
Reporting & Analytics
Not enough data
8.5
8907
|
Verified
Not enough data
8.5
9092
|
Verified
Not enough data
8.2
7403
|
Verified
Mobile & Social
Not enough data
7.9
5591
|
Verified
Not enough data
7.8
5223
|
Verified
Not enough data
7.7
6070
|
Verified
Platform
Not enough data
8.5
3567
|
Verified
Not enough data
8.5
3574
|
Verified
Not enough data
8.6
3599
|
Verified
Not enough data
8.4
2878
|
Verified
Not enough data
8.5
3151
|
Verified
Not enough data
8.1
3173
|
Verified
Not enough data
8.7
3573
|
Verified
Not enough data
8.1
3007
Integration
Not enough data
8.5
2583
|
Verified
Not enough data
8.5
3035
|
Verified
Not enough data
8.5
2876
|
Verified
Generative AI
Not enough data
7.6
864
Agentic AI - CRM
Not enough data
7.8
227
Not enough data
7.9
228
Not enough data
8.2
225
Not enough data
8.0
223
Not enough data
8.0
221
Not enough data
8.0
222
Not enough data
8.1
223
Ticket and Case Management
8.8
31
|
Verified
Not enough data
8.4
31
|
Verified
Not enough data
8.2
30
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
7.6
29
Not enough data
8.3
29
Not enough data
8.8
30
Not enough data
8.1
27
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.6
29
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
8.3
28
|
Verified
Not enough data
7.0
16
Not enough data
8.3
19
Not enough data
Platform
8.2
10
|
Verified
Not enough data
8.0
41
|
Verified
Not enough data
8.0
23
|
Verified
Not enough data
7.7
20
|
Verified
Not enough data
7.6
29
|
Verified
Not enough data
7.6
29
|
Verified
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
268
Not enough data
8.8
287
Not enough data
8.7
309
Not enough data
8.6
284
Organization
Not enough data
8.9
344
Not enough data
8.8
335
Not enough data
8.8
329
Performance Analysis
Not enough data
8.4
278
Not enough data
8.8
301
Sales Analysis
Not enough data
8.4
279
Not enough data
8.8
293
Generative AI
Not enough data
8.4
117
Not enough data
8.3
117
Agentic AI - AI Sales Assistant
Not enough data
9.3
20
Not enough data
9.1
20
Not enough data
9.0
20
Not enough data
9.1
19
Not enough data
9.4
20
Not enough data
9.3
20
Not enough data
9.3
20
Integrated Workflows
Not enough data
8.7
514
Not enough data
8.5
506
Not enough data
8.1
462
Not enough data
8.1
457
Not enough data
8.8
515
Not enough data
8.4
464
Not enough data
8.6
477
Repeatability and Reportability
Not enough data
8.4
479
Not enough data
8.7
497
Not enough data
8.7
493
Not enough data
8.3
479
Not enough data
7.7
413
AI and Automation
Not enough data
8.5
457
Not enough data
8.4
465
Not enough data
8.2
424
Not enough data
8.0
428
Not enough data
7.8
410
Generative AI
Not enough data
7.4
265
Agentic AI - Sales Engagement
Not enough data
8.2
83
Not enough data
8.4
83
Not enough data
8.5
81
Not enough data
8.4
83
Not enough data
8.3
83
Not enough data
8.2
83
Not enough data
8.5
82
Call Analytics
Not enough data
8.7
132
Not enough data
8.6
136
Not enough data
8.7
132
Not enough data
8.9
132
Agent Performance Management
Not enough data
8.7
141
Not enough data
8.7
125
Not enough data
8.7
142
Generative AI
Not enough data
8.2
57
Agentic AI - Conversation Intelligence
Not enough data
8.8
12
Not enough data
9.2
13
Not enough data
9.3
12
Not enough data
9.2
13
Not enough data
8.8
12
Not enough data
9.1
13
Not enough data
9.1
13
Revenue Sourcing and Forecasting
Not enough data
8.6
64
Not enough data
8.4
64
Not enough data
8.8
65
Not enough data
8.5
62
Not enough data
8.4
62
Not enough data
8.3
56
Not enough data
8.2
57
CRM Data Enrichment
Not enough data
8.1
62
Not enough data
8.4
60
Not enough data
8.2
58
Not enough data
8.0
61
Not enough data
8.5
55
Account Management
Not enough data
8.2
62
Not enough data
8.0
62
Not enough data
8.1
59
Not enough data
8.2
58
Not enough data
8.6
54
Not enough data
8.4
55
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
8.1
19
Not enough data
8.0
19
Integrations
Not enough data
8.1
156
Not enough data
8.5
156
Not enough data
8.1
157
Not enough data
8.1
156
Not enough data
8.8
157
Branding & Customizatio
Not enough data
8.1
151
Not enough data
8.2
155
Not enough data
8.3
154
Automatic Rules & Configurations
Not enough data
8.4
155
Not enough data
8.3
154
Not enough data
8.0
157
Agentic AI - Business Scheduling
Not enough data
8.5
33
Not enough data
8.3
33
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.5
30
|
Verified
Not enough data
8.1
30
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
8.4
15
|
Verified
Not enough data
Not enough data
Not enough data
Internal Use
8.0
41
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
7.9
16
Not enough data
8.0
32
|
Verified
Not enough data
8.4
23
|
Verified
Not enough data
8.1
32
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.3
43
Not enough data
8.0
40
Not enough data
7.8
24
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
7.7(won by default)
11
Not enough data
8.2(won by default)
14
Not enough data
8.0(won by default)
10
Not enough data
Channels
8.2(won by default)
16
Not enough data
7.4(won by default)
13
Not enough data
8.7(won by default)
13
Not enough data
7.8(won by default)
15
Not enough data
8.8(won by default)
10
Not enough data
Insight
8.1(won by default)
14
Not enough data
8.7(won by default)
15
Not enough data
7.9(won by default)
14
Not enough data
8.4(won by default)
15
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sales Performance Features - Sales Planning
Not enough data
8.4
171
Not enough data
8.5
162
Not enough data
8.5
167
Not enough data
8.6
167
Not enough data
8.6
165
Not enough data
8.8
165
Not enough data
8.2
162
Territory Management - Sales Planning
Not enough data
8.5
163
Not enough data
8.4
168
Quota & Capacity Management - Sales Planning
Not enough data
8.3
165
Not enough data
8.3
172
Not enough data
8.4
166
Agentic AI - Sales Planning
Not enough data
8.4
52
Not enough data
8.5
51
Agentic AI - Lead Scoring
Not enough data
7.8
46
Not enough data
8.1
46
Not enough data
7.8
46
Not enough data
7.9
47
Attribution
Not enough data
8.9
440
Not enough data
8.9
444
Not enough data
8.6
426
Discovery
Not enough data
8.9
447
Not enough data
8.6
442
Not enough data
8.5
424
Management
Not enough data
8.5
413
Not enough data
8.6
431
Platform
Not enough data
8.6
423
Not enough data
8.6
423
Agentic AI - Sales Performance Management
Not enough data
8.3
68
Not enough data
8.5
69
Not enough data
8.5
70
Incentives
Not enough data
8.1
427
Not enough data
8.3
491
Not enough data
8.0
427
Not enough data
8.5
502
Personalization
Not enough data
8.6
470
Not enough data
8.8
548
Not enough data
8.9
579
Not enough data
8.6
526
Administrative
Not enough data
8.7
553
Not enough data
8.5
517
Not enough data
8.4
500
Agentic AI - Email Tracking
Not enough data
8.2
62
Not enough data
8.3
60
Not enough data
8.4
60
Not enough data
8.2
61
Not enough data
8.3
61
Not enough data
8.3
60
Not enough data
8.4
62
Analytics
Not enough data
8.3
565
Not enough data
8.4
573
Not enough data
8.3
587
Customizations
Not enough data
8.7
617
Not enough data
8.5
585
Not enough data
8.6
621
Not enough data
8.4
566
Not enough data
8.4
594
Generative AI
Not enough data
7.5
288
Agentic AI - Sales Analytics
Not enough data
8.2
76
Not enough data
8.5
75
Not enough data
8.3
75
Not enough data
8.2
75
Not enough data
8.2
75
Data Sourcing
Not enough data
8.5
961
Not enough data
8.7
992
Not enough data
8.3
896
Not enough data
8.7
1023
Not enough data
8.6
956
Predictive Analytics
Not enough data
8.4
936
Not enough data
8.6
951
Not enough data
8.1
850
Not enough data
8.3
890
Sales Management
Not enough data
8.7
978
Not enough data
8.1
853
Not enough data
8.6
973
Not enough data
8.8
1041
Agentic AI - Outbound Call Tracking
Not enough data
8.4
36
Not enough data
8.4
37
Calling
Not enough data
8.5
183
Not enough data
8.4
174
Not enough data
8.7
183
Not enough data
8.7
180
Not enough data
8.7
40
Contacts
Not enough data
8.8
174
Not enough data
8.6
177
Not enough data
8.7
179
Insights
Not enough data
9.1
184
Not enough data
8.8
180
Not enough data
8.2
176
Not enough data
8.5
186
Not enough data
8.4
181
Not enough data
8.6
37
Agentic AI - Sales Coaching
Not enough data
9.1
21
Not enough data
9.0
21
Not enough data
9.1
21
Not enough data
9.3
21
Training
Not enough data
8.8
257
Not enough data
8.8
250
Not enough data
8.5
211
Not enough data
8.5
246
Feedback
Not enough data
8.8
238
Not enough data
8.6
236
Not enough data
8.6
216
Not enough data
8.6
204
Not enough data
8.9
228
Not enough data
8.9
229
Not enough data
8.7
202
Generative AI
Not enough data
7.6
72
Agentic AI - Sales Enablement
Not enough data
7.9
28
Not enough data
8.0
28
Not enough data
8.2
28
Content Management
Not enough data
8.3
348
Not enough data
8.1
338
Not enough data
8.2
323
Not enough data
8.5
314
Not enough data
8.3
331
Analytics
Not enough data
8.7
338
Not enough data
8.4
337
Not enough data
8.4
220
Not enough data
8.3
346
Learning Management - Sales Enablement
Not enough data
8.7
21
Not enough data
8.6
21
Not enough data
8.6
21
Revenue Enablement - Sales Enablement
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
9.0
20
Categories
Categories
Shared Categories
Oracle Service Cloud (formerly RightNow) and Salesforce Sales Cloud share no categories
Unique Categories
Oracle Service Cloud (formerly RightNow) is categorized as Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, CRM, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Oracle Service Cloud (formerly RightNow)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
14.2%
Information Technology and Services
14.2%
Computer Software
7.1%
Financial Services
4.4%
Education Management
3.5%
Other
56.6%
Computer Software
13.7%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
5.0%
Internet
3.3%
Other
59.4%
Alternatives
Discussions
Oracle Service Cloud (formerly RightNow) has no discussions with answers
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
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