--- title: Oracle CRM On Demand Reviews meta_title: 'Oracle CRM On Demand Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 112 reviews by the users' company size, role or industry to find out how Oracle CRM On Demand works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 112 scale: '5' date_modified: '2026-07-17' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Oracle CRM On Demand Reviews **Vendor:** Oracle **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 3.8/5.0 **Total Reviews:** 112 ## About Oracle CRM On Demand Oracle's Complete CRM solutions offer the broadest and deepest capabilities that help organizations drive sales, marketing, loyalty, and service effectiveness. ## Oracle CRM On Demand Pros & Cons **What users like:** - Users find Oracle CRM On Demand to be **extremely easy to use** , simplifying their workflow and integration processes. (2 reviews) - Users find **easy integration** with Oracle CRM On Demand enhances accessibility and simplifies the implementation process. (2 reviews) - Users praise the **accessible customer support** of Oracle CRM On Demand, making their experience much smoother. (1 reviews) - Users appreciate the **easy access** of Oracle CRM On Demand, enabling convenient usage from anywhere without server maintenance. (1 reviews) - Users appreciate the **easy implementation** of Oracle CRM On Demand, enhancing their overall experience and efficiency. (1 reviews) - Users appreciate the **easy learning curve** of Oracle CRM On Demand, enhancing accessibility and user experience. (1 reviews) - Feature Richness (1 reviews) - Users value the **strong integration capabilities** of Oracle CRM On Demand, ensuring seamless data flow across departments. (1 reviews) - Seamless Integration (1 reviews) - Users appreciate the **user-friendly design** of Oracle CRM On Demand, enhancing navigation and boosting team engagement. (1 reviews) **What users dislike:** - Users find that there are **limitations in customization** with Oracle CRM On Demand, affecting its flexibility and integration. (2 reviews) - Users find Oracle CRM On Demand **not intuitive** , which hinders user adoption and increases task completion time. (2 reviews) - Users face **integration issues** with Oracle CRM On Demand, particularly regarding customization and search functionalities. (1 reviews) - Users find Oracle CRM On Demand **not user-friendly** , leading to delays in completing essential tasks. (1 reviews) - Users find that the **slow performance** of Oracle CRM On Demand hinders efficiency and usability at times. (1 reviews) - Users find Oracle CRM On Demand has **significant limitations in customization** compared to other options like Oracle Siebel. (1 reviews) ## Oracle CRM On Demand Reviews ### 1. Oracle CRM: Rock-Solid Hierarchies, RBAC, and Workflow Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Anup A. | Network Security Engineer, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2026 **What do you like best about Oracle CRM On Demand?** As someone who handles both the day-to day admin backend and uses the platform for pipeline tracking the standout feature is its absolute structural integrity. unlike a lot of the flashier, modern SaaS CRMs where you have to string together three different third-party plugins just to handle advanced data segregation, Oracle does complex, multi-tiered account hierarchies and native territory management flawlessly. From an admin standpoint the access Management and role-Based Access Controls (RBAC) are incredibly robust I can configure highly granular field-level security to lock down sensitive data which keeps our compliance team happy. From a user perspective it's a pure workhorse Once you actually optimize the page layout and trim the fat the inline editing inside list view and the lead-to-opportinity conversation workflows are seamless the automated workflow rules run quietly in the background which cuts down a lot of the manual data-entry friction for our reps. it doesn't try to be a social media feed it's a deeply stable system of record. **What do you dislike about Oracle CRM On Demand?** The platform is incredibly powerful, but that depth comes with a bit of a learning curve. because it's a robust enterprise tool rather than a lightweight app the use interface can feel a bit traditional and dense for newer team member who are used to consumer-grade software. Navigating the deep menus and sitting up custom reports requires some initial training to truly unlock its full value. Additionally, while the desktop version is an absolute workhouse for data management, the mobile experience has room for improvement to make it just as seamless for field reps on the move. it's a system that rewards structure and dedication. it works best when you have a clear internal strategy or a dedicated administrator to help tailor the experience, rather that expecting a Plu-and -play tool. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** We are using it to centralize our entire global sales pipeline and manage multi-region account territories. before tightening up our configurations. we had massive issues with duplicate data and visibility gaps between different reginal sales teams. By utilizing the native territory assignment rules and setting up clean global picklists we've drastically reduced duplicate records and created a single source of truth the main benefit has been reliable forecasting management can pull pipeline reports and actually trust numbers because the required fields and data validation rules we set up prevent reps from skipping crucial data-entry steps during the opportunity lifecycle. ### 2. "A Heavyweight Enterprise CRM Built for Deep Analytics" **Rating:** 5.0/5.0 stars **Reviewed by:** kaushal p. | Network Security Engineer, Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Oracle CRM On Demand?** As an both User and administrator for Oracle CRM On Demand, what I appreciate most is its unmatched data structural integrity and deep customization capabilities. Unlike newer, flashier SaaS CRMs that require complex third-party plugins for advanced data segregation, Oracle handles complex, multi-tiered account hierarchies and territory management natively and flawlessly. From an administrator's standpoint, the Access Management and Role-Base Access Controls (RBAC) are incredibly robust. I can configure highly granular field-level security for our compliance and data governance standards. The built-in Analytics and Reporting engine is another massive highlight. It allows us to build complex, Historical trends reports and pre-built dashboard directly on our real-time CRM data without needing to constantly export flat files to an external BI tool. From a user perspective, the platform is a pure workhorse. Once the layouts are optimized, the inline editing capabilities, Lead-to-Opportunity conversion workflows, and account tracking are seamless. The automated workflows rules we've configured run silently in the background, significantly reducing the manual data-entry burden on our sales reps. It doesn't try to be a social media platform; it's powerful, secure, and deeply reliable system of record that drives our daily pipeline management. Seamless Oracle Ecosystem Integration: The platform integrates effortlessly with other Oracle enterprise applications like Oracle ERP cloud, HCM cloud, and Business Intelligence. This creates a unified data ecosystem, eliminating manual data entry and enabling real-time information flow across departments. Highly Customizable Workflows and Dashboards: The platform allows extensive customization of sales workflows, approval processes, dashboards, and reports. Organizations can tailor the system to match their unique business processes without requiring heavy coding or developer support. Embedded Historical Analytics: The native analytics engine allows us to construct deep historical trend reports and custom dashboards directly inside the system. Being able to use the Analytics homepage to create real-time ad-hoc queries, pivot tables, and conditional formatting alerts means our leadership gets immediate pipeline visibility without us needing to export flat files into an external BI tool. Powerful Analytics & Reporting: Oracle CRM on Demand offers built-in analytics and insightful reporting tools. Users can create customized reports, track KPIs, monitor pipeline health, and generate forecasts- all to make informed, data-driven business decisions. Enterprise-Grade Security & Reliability: Oracle provides robust security features including role-based access controls, data encryption, and audit trails. The platform is known for its stability and 99.9% uptime, ensuring critical customer data is always accessible. Scalability for Growing Businesses: The cloud-based architecture easily scales to accommodate increasing users, customers, and data volumes. As the business grows, the system expands without requiring significant infastructure investment Mobile Accessibility: The cloud deployment enables secure from anywhere via web or mobile devices. Sales and Service teams can update records, view dashboards, and respond to customers even while working remotely and traveling. Reduced IT Maintenance Burden: As a cloud-based SaaS solution, Oracle manages infrastructure, updates, and patches. This reduces the internal IT team's workload and lets them focus on strategic initiatives rather than system maintenance. Overall, Oracle CRM On Demand worked well for us because it combined strong customization capabilities, detailed reporting, workflow automation, and enterprise-level reliability in a single platform. **What do you dislike about Oracle CRM On Demand?** User Interface Modality: The legacy look-and-feel can feel somewhat rigid compared to newer, hyper-modern SaaS platforms, occasionally resulting in a steeper onboarding curve for teams requiring a highly intuitive UX. Total Cost of Ownership (TCO): Given Oracle's robust enterprise pricing frameworks, it is a significant financial investment, making it less optimal for small businesses or non-profit structures. Mobile Responsiveness: Though field-sales capabilities are present, mobile synchronization and interface speed have room for optimization compared to the desktop layout. Oracle CRM On Demand is an excellent, enterprise-grade asset for large-scale, multi-regional organizations. It transform raw customer data into actionable business intelligence, driving structural efficiency and steady revenue growth despite a premium price point and a more traditional user interface. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Oracle CRM On Demand helped our team solve several operational and customer management challenges that were becoming difficult to manage through spreadsheets, emails, and disconnected systems. Before implementing the platform, sales tracking, customer follow-ups, and reporting were inconsistent across departments, which made it harder to maintain visibility into opportunities and customer interactions. Disconnected Customer Data Across Departments Problem: Before implementing Oracle CRM On Demand, customer information was scattered across different systems- sales had seprate files, service had another, and marketing kept their own lists. This caused data silos, duplicate records and a fragmented view of customer Benefit: Now, all customer data is centralized in one platform. Every department the same updated information, leading to better coordination, fewer errors, and a 360-degree view of each customer relationship. Lack of Visibility into Sales Pipeline Problem: Sales mangers struggled to track pipeline health, monitor deal progress, and forecast revenue accurately. Reports, were manually complied and often outdated by the time they reached leadership. Benefit: Real-time dashboards provide instant visibility into sales pipeline, deal stages, and revenue forecasts. Managers can identify bottlenecks early and make informed decisions to meet targets. Manual and Time-Consuming Sales Processes Problem: Sales representatives spent excessive time on administrative tasks- manual data entry, updating multiple systems, and preparing repetitive reports. Benefit: Automated workflows streamline sales processes like lead assignment, approval routing and task notifications. Sales teams now focus more on selling and less on paperwork, improving productivity. Data Fragmentation and Silos: Historically, customer touchpoints were isolated across multiple departments, resulting in redundant efforts and inconsistent customer experiences. This platform eliminates this issue by establishing a single, 360-degree customer data repository. Inefficient Pipeline Visibility: Without real-time tracking, forecasting is often highly speculative. Oracle CRM On Demand solves this gap by automating lead management, opportunity qualification, and stage tracking across global regions. Manual and Repetitive Workflows: Sales and service professionals waste considerable time on manual data entry, shifting focus away from core revenue-generating and client-retention activities. The CRM improved day-to-day productivity because account information, notes, tasks, and customer interactions were easier to manage and track. It reduced duplicate work and helped ensure that customer communication was documented properly across teams. Another important benefit was system reliability and scalability. As our customer database and internal teams grew, Oracle CRM On Demand continued to handle large amounts of data and complex workflows without major disruptions. It provided the level of structure and process control that our organization needed as operations expanded. In last, Overall the platform improve operational efficiency, customer visibility, internal collaboration and reporting accuracy while giving administrators enough flexibility to align the system with real business processes. ### 3. Intuitive, Cloud-Based CRM with Strong Customization and Sales Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Mridul N. | Senior Manager- Expansion & Strategic Alliances, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Oracle CRM On Demand?** Oracle CRM On Demand stands out for its intuitive interface and ease of use, making it accessible even for new teams. Top Strengths: - Users frequently praise the cloud-based accessibility, allowing teams to manage customer data from anywhere without complex setups. - Customization options like workflows, custom fields, and reporting enhance adaptability for sales pipelines and partner relationships. - Robust lead and contact management tools automate tracking, qualification, and nurturing, streamlining sales cycles effectively. Key Features: - Contact and account management centralizes interactions for personalized customer engagement. - Opportunity tracking monitors stages, values, and probabilities across teams or regions. - Easy integration and analytics provide insights into performance without steep learning curves. **What do you dislike about Oracle CRM On Demand?** There are several common pain points with Oracle CRM On Demand, such as its outdated interface and performance issues. Main Drawbacks: - The platform often feels slow, with laggy searches and reports that require precise inputs, frustrating daily workflows. - Customization is rigid and limited compared to modern CRMs, making it hard to tailor without extensive support. - Mobile experience is weak, lacking full functionality and real-time sync, which hinders field teams. Other Limitations: - Dated UI that's not visually appealing or intuitive for newer users. - High costs and complexity suit enterprises but burden small businesses. - Lacks advanced AI and innovation, as Oracle pushes users toward newer CX Cloud options. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Oracle CRM On Demand addresses core CRM challenges like fragmented customer data, manual sales processes, and limited reporting, enabling centralized management and faster insights. Key Problems Solved It tackles inefficient lead and opportunity tracking by providing pipeline management, qualification tools, and customizable fields to streamline sales cycles. Solves visibility gaps in customer interactions through contact databases, email management, and analytics for better personalization and decision-making. Handles workflow inefficiencies with automation, territory management, and reporting to boost productivity and revenue growth. User Benefits Teams gain real-time analytics and contextual intelligence for adaptive planning, reducing training needs via intuitive Outlook integration. Improved customer loyalty and service effectiveness come from centralized data access and solution tracking for common issues. Scalable cloud deployment ensures reliability without heavy IT overhead, driving sales and marketing efficiency. ### 4. Strong Customization and Easy Sales Dashboards in Oracle CRM on Demand **Rating:** 5.0/5.0 stars **Reviewed by:** Gunpreet K. | Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Oracle CRM On Demand?** The thing I like most about Oracle CRM on Demand is its strong customization and easy access tpo sales data through dashboards and reports. It also helps streamline sales process while reducing the need for heavy IT main tenance **What do you dislike about Oracle CRM On Demand?** One downside of it ois outdated user interface, which can feel less inutitive compared to modedrn CRM platforms. Performance can also be slow at times especially when handling large amounts of data or complex customizations. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** It helps manage customer data, sales pipelines and reporting in one centralized system improving visbility and team collaboration. ### 5. Advanced Reporting Tools That Make Complex Data Aggregation Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Wenming L. | Principal Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Oracle CRM On Demand?** Complex Data Aggregation: The built-in reporting tools operate similarly to an advanced Graph Builder or pivot engine, allowing users to map out multi-variable trends, cross-reference historical sales cycles against territory data, and build detailed distribution profiles directly within the platform. **What do you dislike about Oracle CRM On Demand?** so far I don't have any complainings for this software **What problems is Oracle CRM On Demand solving and how is that benefiting you?** It ensures a single source of truth across the organization. Sales, operations, and engineering teams can see the exact status of a project or account instantly, eliminating the manual task of hunting down missing paperwork or chasing departmental updates. ### 6. Best Cloud Infrastructure SaaS for Hassle-Free Day-to-Day Business **Rating:** 4.0/5.0 stars **Reviewed by:** Bharath D. | Staff Incident Management , Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Oracle CRM On Demand?** Best Cloud infrastructure offering with its SaaS approach which suits your day to day businesses without the hassle to rely on have your Infra and maintenance costs. **What do you dislike about Oracle CRM On Demand?** little complex to setup, and a bit rigid in customization, and also lacks realtime sync and mobile record mgmt. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** With Advanced AI and Customer 360 approach, it supports seamless migrations and Web services with Outlook integrations, it is one of the most preferred solutions out there. ### 7. Reliable CRM That Finally Put All Our Leads in One Place **Rating:** 4.0/5.0 stars **Reviewed by:** Vishal S. | Research And Development Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Oracle CRM On Demand?** intuitive, easy-to-use interface and robust, cloud-based flexibility. **What do you dislike about Oracle CRM On Demand?** outdated, rigid customization capabilities, and poor mobile performance. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** solves fragmentation in sales, marketing, and service by providing a centralized, cloud-based platform that automates processes and offers a 360-degree customer view. Benefits include increased sales productivity, enhanced marketing ROI via tailored campaigns, ### 8. Powerful Search Across Many Fields, but Slow and Very Specific **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Oracle CRM On Demand?** There are a lot of fields you can search a lot of data in. It almost always work. **What do you dislike about Oracle CRM On Demand?** It is very slow and you need to be very specific in the searchbars **What problems is Oracle CRM On Demand solving and how is that benefiting you?** We can save and review a lot of data like invoices, Purchase order numbers, suppliers and a lot more! ### 9. Effortless to Use with a Friendly, Streamlined Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Oracle CRM On Demand?** Ease of use. Friendly interface. Streamlined **What do you dislike about Oracle CRM On Demand?** I can't think of anything I dislike about it **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Client base more organized ### 10. Love It Overall **Rating:** 4.0/5.0 stars **Reviewed by:** Lily Z. | Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Oracle CRM On Demand?** The data that is provided in the CRM is helpful. **What do you dislike about Oracle CRM On Demand?** It is not super user friendly and sometimes takes a while to do what I need to do **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Helps with organization and having everything in one spot ### 11. Oracle CRM on Demand **Rating:** 5.0/5.0 stars **Reviewed by:** Sunil B. | Salesforce Architect, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Oracle CRM On Demand?** Ths best things about Oracle CRM on Demand is its easy to learn and use. This Cloud application can be accessed from anywhere. There is no pain of taking care of servers for the maintenance of application for the developers. **What do you dislike about Oracle CRM On Demand?** The thing which I dislike about Oracle CRM on Demand is that there are several limitations when we customize the application. It cannot be customized to the same large extent as we can do customization with Oracle Siebel. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Oracle CRM on Demand has helped me to strealime the sales processes for my business and also helped to improve Customer Service Operations. ### 12. Easy to Use with Great Features, But Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Oracle CRM On Demand?** Very easy to use, multiple features, and use it often. Customer support easy to contact. Intergration was easy and easy to implement. **What do you dislike about Oracle CRM On Demand?** I have no complaints at this moment, just starting. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Managing customer information, reducing errors, and productivity. ### 13. "Seamless Integration and Insightful Analytics Make Oracle CRM On Demand a Strong Choice" **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Oracle CRM On Demand?** One of the standout features of Oracle CRM On Demand is its strong integration capabilities, especially with other Oracle enterprise applications. This makes it particularly valuable for organizations already using Oracle products, as it ensures seamless data flow across departments like sales, marketing, and customer service. **What do you dislike about Oracle CRM On Demand?** One common drawback of Oracle CRM On Demand is its dated user interface, which can feel less intuitive and modern compared to newer CRM platforms. This can impact user adoption and efficiency, especially for teams used to more contemporary tools. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Disconnected customer data: By centralizing customer information, it ensures all teams (sales, service, marketing) have a unified view, improving collaboration and customer experience. Manual sales and service processes: Automating tasks like lead tracking, opportunity management, and case resolution saves time and reduces errors. ### 14. Good functionalities. Great configuration ease for increasing ROI **Rating:** 4.5/5.0 stars **Reviewed by:** Himanshu B. | Regional Head, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Oracle CRM On Demand?** The user interface was very easy for our business users to work with. **What do you dislike about Oracle CRM On Demand?** There are limitations when it comes to integration and customization like the there is scope of improvement in the case insensitivity search and duplication processes. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** We have taken Oracle CRM on Demand for marketing automation, client relationship management, lead management and nurturing and other outreach activities ### 15. we use for documentation of our company **Rating:** 4.0/5.0 stars **Reviewed by:** Sultan . | Document Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2025 **What do you like best about Oracle CRM On Demand?** saves large files and secure to download **What do you dislike about Oracle CRM On Demand?** there is some confusion when some error appears **What problems is Oracle CRM On Demand solving and how is that benefiting you?** large files will save from that ### 16. My Experience with Oracle CRM On Demand **Rating:** 3.5/5.0 stars **Reviewed by:** Muskan A. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Oracle CRM On Demand?** So the major thing I like about Oracale is that is gives a 360 degree view of all the interaction with the coustomersand also consolidates the data which improves customer service . Then its a user friendly software which is design make it easy for teams to adopt and navigate the platform, boosting user engagement because of this it also gives the flexiblityand customization acc to our business needs which is ease in implementation The best thing is it ensures a high level of reliability, security, and data protection. **What do you dislike about Oracle CRM On Demand?** its not to dislike but a consideration on the cost as the cost is quite recultant for small business and also as it has a comprehensive nature of the platform it sometimes require initial training for some users. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** The main problem solving things are improvement in customer service as it has immediate access to a complete customer history, enabling them to provide more personalized and informed service so which helps me as I can manage customer information quickly and easily, saving me time and effort. ### 17. very easy **Rating:** 4.0/5.0 stars **Reviewed by:** khavel a. | Hub Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2024 **What do you like best about Oracle CRM On Demand?** Oracle is very easy to navigate. it is self explanitory we have alot of customer service supoort there are alot of features and options, from billings, reservations, sales, bedrooms, etc **What do you dislike about Oracle CRM On Demand?** I use opera frequently so sometimes it can be a little slow however i will report this if so. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** they are working on it to get faster and load reports correctly. ### 18. If you have knowledge, it is a good tool. **Rating:** 3.5/5.0 stars **Reviewed by:** Nuria R. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2024 **What do you like best about Oracle CRM On Demand?** In case you have knowledge regarding databases, you can make good use of the tool. Oracle CRM is a solid option for companies looking for a comprehensive and scalable solution to manage their customer relationships. **What do you dislike about Oracle CRM On Demand?** It requires prior knowledge regarding databases and has a certain complexity. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** They allow us to manage data and manage structures quickly. ### 19. Used It for Work-Switched to SalesForce **Rating:** 3.0/5.0 stars **Reviewed by:** Lauren R. | Client Services Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2024 **What do you like best about Oracle CRM On Demand?** Once you got the hang of it, it wasnt bad. Lots of customization. **What do you dislike about Oracle CRM On Demand?** the UX was ugly. Salesforce is way better to use on the daily from a user standpoint. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** We would process orders through CRM so we used it frequently and it was reliable. ### 20. Oracle CRM On Demand- All in One HR Solution Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Rudra P. | Consultant, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Oracle CRM On Demand?** Oracle CRM On Demand is excellent and has a high user-friendly interface for managing HR lifecycle of each employee. Reports from the tool can be downloaded very quickly and accurately. **What do you dislike about Oracle CRM On Demand?** There is nothing to dislike about Oracle CRM tool. The only thing I have experienced is sometimes it is slow, but that is, I assume due to the internet connection issue. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Oracle CRM On Demand is mainly used for managing HR services for employees in our organisation. This tool provides all information related to an employee which they are looking for in one place. An employee can easily raise a ticket for any payroll-related query to HR and track ticket status every time. ### 21. The best Software for the Reimbursements **Rating:** 5.0/5.0 stars **Reviewed by:** Rez M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Oracle CRM On Demand?** You can track if your manager approved your reimbursement request. **What do you dislike about Oracle CRM On Demand?** If it would allow to upload more documents for one request. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Reimbursements for my CLEs and other expenses as an attorney. ### 22. Very Nice CRM. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2023 **What do you like best about Oracle CRM On Demand?** The Best thing about Oracle CRM is all the data pertaining to client gets updated on single platform. WHenever we want any data pertaining to client like email id , mobile number or whatever we get on one platform. **What do you dislike about Oracle CRM On Demand?** Sometimes the data capture have taken time. one data or another doesnot capture. Many a times it has been found. But overall not much issues have been observed. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Our complete CRM we are able to check every clients details in one platform this helps us to get information of client on one platform & hence it eases solving of clients queries. ### 23. The Oracle you need **Rating:** 3.5/5.0 stars **Reviewed by:** Arun G. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Oracle CRM On Demand?** The best thing i like about this platform is it provides a brilliant service in effective cost **What do you dislike about Oracle CRM On Demand?** It is very complex to understand, also requires deep understanding **What problems is Oracle CRM On Demand solving and how is that benefiting you?** It enables organizations to manage organization structures and make cost-efficient decisions ### 24. Intuitive, user friendly and simple interface **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Oracle CRM On Demand?** The functionality of the CRM provides a 360 degree view of Customer and the user ser interface is friendly, simple and very intuitive. It does have better functionality particularly on Analytics and Social than some of its competitors. **What do you dislike about Oracle CRM On Demand?** Level of customisation can be improved. It needs to evolve more functionality in line with newer developments such as AI and chatbots. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Raising Service Requests. Customer inventory, Customer Sales Orders. Helps give a comprehensive view of Customer relationship and helps the sales teams to be up to date on all previous engagements. ### 25. Good **Rating:** 3.0/5.0 stars **Reviewed by:** Maha S. | Faculty Lecturer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2023 **What do you like best about Oracle CRM On Demand?** The program Oracle CRM on demand is excellent and has a highly user-friendly interface. It feels smooth and is quite simple to set up. Oracle is a fantastic tool for groups of individuals attempting to communicate effectively. **What do you dislike about Oracle CRM On Demand?** The lead management module and the partner collaboration piece. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** The only thing I have experienced is sometimes it is slow, but that is, I assume due to the internet connection issue. ### 26. so easy **Rating:** 5.0/5.0 stars **Reviewed by:** Hilari M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2023 **What do you like best about Oracle CRM On Demand?** The thing I like the most is that it helps us to keep the information of the clients or customers so we do not have to create a profile every time the customer call in. **What do you dislike about Oracle CRM On Demand?** Some times it gets slow, but I assume it is because of the internet connection. So, it is great for me. No problem **What problems is Oracle CRM On Demand solving and how is that benefiting you?** With Oracle CRM we save time. We can work quickly and help the customer since we just need to read the information on the system once it's in. So it helps a lot. ### 27. Comfort Zone **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Oracle CRM On Demand?** Oracle CRM is much easier to use as it softwae provided by the crm team is much flexible and smooth. Its friendly nature helps the user to use it easily. **What do you dislike about Oracle CRM On Demand?** File sometimes gets interrupted due to storage and maximum load **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Storage data gets overloaded so early, it can be modified and can make it more flexible in terms of storage ### 28. CRM review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Oracle CRM On Demand?** CRM on Demand, has been a very stable on premise product from Oracle with extensive functionalities and able to handle all aspect of lead to opportunity and quote to order cycles. **What do you dislike about Oracle CRM On Demand?** This product has been on end of life and the Oracle CX cloud is taking over its place at most places. the new CX cloud is much more interactive and has a very intuitive ui as compared to its predecessor **What problems is Oracle CRM On Demand solving and how is that benefiting you?** CrM on demand product has all the information available in one page and good use of the screen space. This is very good for detail oriented users who woul like to see a lot of information in one view. ### 29. Very competitive, robust and scalable platform **Rating:** 5.0/5.0 stars **Reviewed by:** Fabian S. | Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about Oracle CRM On Demand?** The fact that is flexible to adapt to all the different business requirements, and also to be able to work with big data, keeping the same good performance **What do you dislike about Oracle CRM On Demand?** Some User Interface are not that friendly **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Keeping the segmentation of all our customers and prospects, and also orchestrating the communication with them through multiple nurture streams ### 30. Highly recommended business application **Rating:** 5.0/5.0 stars **Reviewed by:** MD Mustasin R. | Amazon FBA , Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2022 **What do you like best about Oracle CRM On Demand?** An attractive interface with some useful features is the main advantage of Oracle CRM On Demand. I feel lucky to use this software because it helps me grow my business greatly. And the cloud system is another good feature of this system. **What do you dislike about Oracle CRM On Demand?** Nothing is unuseful in this software. I really love every part of this. Customer relationship management is one of the finest features of Oracle CRM indeed with zero faults. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Mainly it is solving my customer relations problem. Moreover, I used Orale CRM as my business cloud. It solves my marketing, and customer support as well. Every employee love to use this service. ### 31. Oracle CRM Consultant **Rating:** 5.0/5.0 stars **Reviewed by:** Saurabh S. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Oracle CRM On Demand?** Oracle CRM is upto date with latest trend. The integration with different device is seamless. It helps in capturing info to increase sale, preferential loyality program and customer revisit probability **What do you dislike about Oracle CRM On Demand?** Issue resolution takes time. Does not feel like a dedicated support. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Maintaining the customer detail and knowing the potential demand specially during holidays. ### 32. Data filtering and searching capabilities helped with efficiency with quoting. **Rating:** 3.5/5.0 stars **Reviewed by:** Trever V. | Estimator/ Purchasing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2022 **What do you like best about Oracle CRM On Demand?** User-friendly software that has good o access to data and custom-designed searching capabilities. Efficient for locating previous sales, quotes, and client information. **What do you dislike about Oracle CRM On Demand?** The GUI could be a little more modernized, there are instances where searching for data can be tedious and more time-consuming than it should be. The software can be a little much at the beginning to navigate and learn how to operate. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** It allows the integration of multiple departments onto the platform, and time savings and efficiency are well welcomed and appreciated. Oracle offers effective CRM strategies that were well received by our small business. ### 33. A convenient tool for customer relations **Rating:** 3.5/5.0 stars **Reviewed by:** Simon Peter M. | Data Analytics and Reporting Senior Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2022 **What do you like best about Oracle CRM On Demand?** I like the interface itself and it shows most of the customer details that I want specially the pipeline analysis. Aside from that you can also ensure the data security of your clients and the organization. It's a cloud based suite having a strong DBMS monitored by their Oracle backend support (DBA's). **What do you dislike about Oracle CRM On Demand?** What I don't like is the price itself since the said tool is expensive, you can get the awesome features of the tool when it come to CRM needs but the price is not quite budget friendly. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** I don't have much problems when dealing with this tool. The only problem that I experienced here is the server issue. When it's down then everything in the operation stops. ### 34. A great player in enterprise business Intelligence and customer relationship management platform **Rating:** 4.5/5.0 stars **Reviewed by:** Arjun T. | Sr. Techno-Commercial Consultant, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2022 **What do you like best about Oracle CRM On Demand?** The Oracle CRM platform helps us in increasing sales and marketing operations. It also helps us throughout the sales process from inside sales to field sales. Total analytics and real-time reports are also available which helps us in enhance our decision-making capabilities. **What do you dislike about Oracle CRM On Demand?** Support issues - Takes a long time to identify the problem and resolve the raised ticket. As it is enterprise software, It can be cost-effective for SMB organizations. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Create internal and operation efficiency. Improve business process agility. Improve customer service and communications. Improve decision-making. Increasing Sales. ### 35. Oracle **Rating:** 4.0/5.0 stars **Reviewed by:** Lavina C. | Operational Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2022 **What do you like best about Oracle CRM On Demand?** Easy access. Useful enough. Makes things better.Learning this is quite easy and useful for a corporate working **What do you dislike about Oracle CRM On Demand?** There is nothing that I don't like but sometimes server gets slow which is gonna happen however **Recommendations to others considering Oracle CRM On Demand:** Use it and feel the change **What problems is Oracle CRM On Demand solving and how is that benefiting you?** As per my observation it is important to share the feedback by the customers on time so that they can work on it as soon as they receive this ### 36. It is really helpful and good system **Rating:** 4.0/5.0 stars **Reviewed by:** Jess D. | Accountant, Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Oracle CRM On Demand?** It is easy to use and gets the work done. **What do you dislike about Oracle CRM On Demand?** All systems have their downsides and there is some issues that are minor. **Recommendations to others considering Oracle CRM On Demand:** Do your research and decide if the system will work for you. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** It is helping a lot and I will continue to use it going forward. ### 37. Siebel on demand review **Rating:** 5.0/5.0 stars **Reviewed by:** Nithin T. | Senior IT Risk Analyst , Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Oracle CRM On Demand?** One of the best CRM software out in the market Best feature is the customization **What do you dislike about Oracle CRM On Demand?** Expensive than opponents and frequent maintenance **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Save customer details along with the service history can be easily tracked. ### 38. Simple & Effective **Rating:** 4.5/5.0 stars **Reviewed by:** Abhijith D. | Quality Assurance Associate, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Oracle CRM On Demand?** Strategic bussiness decisions are taken with the CRM Results alone from the analytics. **What do you dislike about Oracle CRM On Demand?** The UI is very basic.No colours & themes available.Makes that aspect a bit dull. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** The system reduces redundancy in data and contacts, making data accurate to the point. ### 39. Good alternative to SFDC **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2022 **What do you like best about Oracle CRM On Demand?** Oracle CRMoD was a critical tool in our global enterprise. It not only tracks and manages opportunities very well but we have it integrated to our quotes to save duplicate data entry, etc. **What do you dislike about Oracle CRM On Demand?** It's a global enterprise software, so it can be expensive, especially for a small business. We are a large business so it makes financial sense. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** It managed the Lead to cash lifecycle very well. With the pre-built integrations with other Oracle products, it's an enterprise favorate. ### 40. A good on demand CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Oracle CRM On Demand?** It's a good CRM to use, the best things I like is the price management, social CRM and the partner management tools **What do you dislike about Oracle CRM On Demand?** No features to dislike. The only thing is it's priced quite high. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Managing multiple partners and managing price points for different services we offer. ### 41. Good product **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Oracle CRM On Demand?** It brings everything together. Helps me to visualize the trends and stats on charts and graphs **What do you dislike about Oracle CRM On Demand?** Mobile app probably needs to be improved. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Helping me be able to figure out what needs to be focused on. It helps me prioritize ### 42. Great System for Database and wokflow Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2022 **What do you like best about Oracle CRM On Demand?** The breadth of the data captured and quick responsiveness **What do you dislike about Oracle CRM On Demand?** Sometimes, the extent of the information presented is can be overwhelming. Also, the information can be all over the place. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** storing the project entities and milestones. Single repository for all the PMO components. ### 43. Maybe a bit better than Oracle Siebel **Rating:** 2.5/5.0 stars **Reviewed by:** Eric J. | Head of Sales | Founder | Podcast Host, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Oracle CRM On Demand?** Out of the gate, the On-Demand version is easier to set up, which gives you hope but then after all the set up it get gets just as kludgy. **What do you dislike about Oracle CRM On Demand?** I felt this was a deception in the market. On Demand was an answer for a harder to use CRM than, say, a Salesforce but with little forethought on product roadmap or updated versions worth talking about. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Ease of use, ease of set up and ease of admin. ### 44. Efficient Sales Pipeline **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Oracle CRM On Demand?** I think it's one of the most organized CRMs out there. I haven't had any downtime as yet and receive my follow-up reminders when I need to get them. I could integrate it with my calendars. **What do you dislike about Oracle CRM On Demand?** It takes time to get used to it but it's worth it once you do. The FAQs and support really come in handy. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** I am handling my leads and doing my follow-ups using this. It's helped me become more productive and the numbers have gone up. ### 45. Amazing for building customer relationship! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2022 **What do you like best about Oracle CRM On Demand?** There are a lot of options when it comes to selecting the tools which have been the best as it gives more scope and possibilities while working on the specific item. **What do you dislike about Oracle CRM On Demand?** It needs to be refreshed as it lags pretty often. It also takes more time than expected for an update to be done. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** It has helped the organization a lot with handling the requests of the clients which definitely shows a lot of growth. ### 46. Great CRM, but could use a refresh. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2021 **What do you like best about Oracle CRM On Demand?** There is a broad tool selection that really helps when trying to search for a contact or previous sales. **What do you dislike about Oracle CRM On Demand?** It does not seem to update or synce as quickly as I would like. **Recommendations to others considering Oracle CRM On Demand:** It makes it a lot easier to search and find the reports that you need. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** I like that it is customizable to fit my needs. It is also great to have a one stop CRM. ### 47. We applied different cloud in oracle cram for to analyze massive data for different clients **Rating:** 5.0/5.0 stars **Reviewed by:** Azadeh E. | Machine Learning Scientist, Banking, Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2021 **What do you like best about Oracle CRM On Demand?** Customization Scalability Fast It is user friendly for different use cases such as marketing and sale **What do you dislike about Oracle CRM On Demand?** Applying script language such as python and Java **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Show massive analysis to client ### 48. Oracle CRM provides a best user experience to generate leads and following up. End to end sales. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2022 **What do you like best about Oracle CRM On Demand?** Customer engagement is the most likely tool in the crm **What do you dislike about Oracle CRM On Demand?** Nothing as if now, i have recently started using **What problems is Oracle CRM On Demand solving and how is that benefiting you?** I m solving customer challeges and getting important benefits ### 49. Crm specialist review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Oracle CRM On Demand?** I like the friendly and familiar UI that most of the big companies use. **What do you dislike about Oracle CRM On Demand?** Slow load time of the applets due to Java. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** It solves the issue, tickets and requests that customer have with the company. ### 50. Efficient tool for management of customer relationships **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2021 **What do you like best about Oracle CRM On Demand?** Ease of using the product and enhanced features for providing reliable customer relationship management **What do you dislike about Oracle CRM On Demand?** Nothing much that I feel worth to highlight **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Management of customer details efficiently ## Oracle CRM On Demand Discussions - [What is Oracle CRM On Demand used for?](https://www.g2.com/discussions/what-is-oracle-crm-on-demand-used-for) - [Is Salesforce better than Oracle?](https://www.g2.com/discussions/is-salesforce-better-than-oracle) - [What CRM does Oracle use?](https://www.g2.com/discussions/what-crm-does-oracle-use) - [Does Oracle have a CRM?](https://www.g2.com/discussions/oracle-crm-on-demand-does-oracle-have-a-crm) - [What is Oracle CRM On Demand?](https://www.g2.com/discussions/what-is-oracle-crm-on-demand) - [View Oracle CRM On Demand pricing details and edition comparison](https://www.g2.com/products/oracle-crm-on-demand/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-19+00%3A04%3A22+-0500&secure%5Bsession_id%5D=1bc70852-4a8c-4c12-99cd-e681ef771c93&secure%5Btoken%5D=f35750431b894a34667d70c70cecbe26b627b7466b7a387dc53e8361a0e8a6fd&format=llm_user) ## Oracle CRM On Demand Integrations - [Basware](https://www.g2.com/products/basware-basware/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [X (Twitter)](https://www.g2.com/products/x-twitter/reviews) ## Oracle CRM On Demand Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Oracle CRM On Demand Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,668 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,270 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,834 reviews)