--- title: Oracle CRM On Demand Reviews meta\_title: 'Oracle CRM On Demand Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 111 reviews by the users' company size, role or industry to find out how Oracle CRM On Demand works for a business like yours. aggregate\_rating: rating\_value: 3.8 review\_count: 111 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Oracle CRM On Demand Reviews & Product Details Oracle's Complete CRM solutions offer the broadest and deepest capabilities that help organizations drive sales, marketing, loyalty, and service effectiveness. * * * Seller [Oracle](https://www.g2.com/sellers/oracle) Discussions [Oracle CRM On Demand Community](https://www.g2.com/products/oracle-crm-on-demand/discuss) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 6 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/oracle-crm-on-demand/pricing) ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,873) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![HubSpot Sales Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,906) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ ![Zoho CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho CRM") Zoho CRM 4.1/5(2,948) ](https://www.g2.com/products/zoho-crm/reviews) [ View All Alternatives ](https://www.g2.com/products/oracle-crm-on-demand/competitors/alternatives) ## User Insights Average based on 111 real user reviews. Implementation Time 6 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Oracle CRM On Demand Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Basware ](https://www.g2.com/products/basware-basware/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews) Show More ![Dat N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dat N.") DN Dat N. Principal Manufacturing Engineer Enterprise (\> 1000 emp.) 5/11/2016 "Good CRM" 4/5 What do you like best about Oracle CRM On Demand? It's very easy to use and details the data on accounts so that it's very accessible and displayed conveniently. Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? Doesn't have all the features like Salesforce. Review collected by and hosted on G2.com. What problems is Oracle CRM On Demand solving and how is that benefiting you? We use it as a database to collect info and contact. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Motion Pictures and Film](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Motion Pictures and Film") UM Verified User in Motion Pictures and Film Mid-Market (51-1000 emp.) 7/7/2016 "A pleasant experience with oracle" 3/5 What do you like best about Oracle CRM On Demand? Oracle was easy to use and easy to navigate. Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? It lacks the ability to use plug ins from third partys Review collected by and hosted on G2.com. What problems is Oracle CRM On Demand solving and how is that benefiting you? To be able to track sales efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 10/1/2012 Business partner of the seller or seller's competitor, not included in G2 scores. "The only real competition to SFDC" 2.5/5 What do you like best about Oracle CRM On Demand? Complete CRM product by Oracle in a real cloud multi-tanent environment. We had implemented it both for very small companies with 2-20 users as well as for companies with several hundreds sales users. The product is easy to use (Nothing like the bigger CRM packages offered by Oracle such as Siebel, Peoplesoft etc.), easy to implement and administrate and has superb analytics that can use for both real time reporting and Historical, data-warehouse based trending and performance tracking. The PRM (Partners Relationship Management) function has lot of pre-defined entities/objects to choose from and will answer most of the needs of companies looking to implement partners and channels management. The mobile option is good complementary (iPhone only), with ability to configure the screens according to use-case. Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? The product roadmap is not clear yet vs. the new Fusion-CRM offering. Review collected by and hosted on G2.com. Recommendations to others considering Oracle CRM On Demand: Talk with Oracle about Fusion vs. CRM On Demand Review collected by and hosted on G2.com. What problems is Oracle CRM On Demand solving and how is that benefiting you? none Review collected by and hosted on G2.com. Show More 7/23/2015 Validated ReviewerSource: Organic ![Karen S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karen S.") KS Karen S. CRM On Demand Administrator Electrical/Electronic Manufacturing Enterprise (\> 1000 emp.) 2/17/2015 "CRM On Demand Administrator, Implementer and User" 5/5 What do you like best about Oracle CRM On Demand? Ease of use, simple configurations, rporting and Dashboard capabilities, workflows as well as Territories and Books. This makes for our need to restrict visibity and access to geographical territories and external Users Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? I cannot report on Product Revenue Lines Review collected by and hosted on G2.com. Recommendations to others considering Oracle CRM On Demand: It is best to have a knowledgable consulting team if transitioning from another CRM Software or implementing for the first time - Be sure to have your assigned administrators take an Oracle Course for Admin Essentials and Reporting Review collected by and hosted on G2.com. What problems is Oracle CRM On Demand solving and how is that benefiting you? Company transitions made for many New Users. The challenge is getting them up and running and familiar with the CRMOD Tools. With CRMOD being so User friendly growing pains are minimal and the benefits far outweigh any User problems with getting up and running quickly Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 10/29/2015 Business partner of the seller or seller's competitor, not included in G2 scores. "Easy to use and managable application." 5/5 What do you like best about Oracle CRM On Demand? The work flow setup is for the most part easy to use. Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? I do not like how the lists and work flows cannot be build around assets. Review collected by and hosted on G2.com. What problems is Oracle CRM On Demand solving and how is that benefiting you? Pipeline accuracy Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Wireless](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wireless") AW Verified User in Wireless Mid-Market (51-1000 emp.) 2/18/2015 "Dynamic and powerful tool, but improvements can still be made" 4/5 What do you like best about Oracle CRM On Demand? Oracle CRM On Demand has a very dynamic workflow/expression builder tool. It allows you to build out almost any sort of work process or function you can think of. The interface is intuitive and fully customizable, and adding externally developed tools such as web applets is fairly straightforward. The reporting engine is powerful enough to handle even the most complex reports. Overall, CRM On Demand is a great all-round CRM tool that can work for any organization. Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? In comparison to other CRM applications, such as Salesforce, CRM On Demand lacks some nice-to-have features. Some examples include: multiple layout views, connected apps integrations, domain management, free mobile app etc... Review collected by and hosted on G2.com. Recommendations to others considering Oracle CRM On Demand: Make sure to gather as much detail in the business requirements and business processes before implementing, as they will map accordingly to the many workflows, layouts, roles, fields and other configuration that you will need to develop. Review collected by and hosted on G2.com. What problems is Oracle CRM On Demand solving and how is that benefiting you? We are currently in the process of adding a project management/time tracking function into CRM On Demand. Our goal is to be able to log our time and progress for projects directly in the CRM system, and then later pull up reports to evaluate and assess the resources used for a project. At the moment, the workflow/expression builder function seems to provide enough flexibility to create this project management tool. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Enterprise (\> 1000 emp.) 2/12/2015 "Oracle CRM On Demand" 3.5/5 What do you like best about Oracle CRM On Demand? Customizations allow for adaptation of product to fit unique needs. Our iteration was quite unique in that we were adapting the system to track student interactions with advisors and counselors in a university setting. Working with a third party consultant we were able to create reports, workflows, dashboards, and other useful tools for department heads to evaluate the performance of their teams as well as track student visits across multiple departments. Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? Steep learning curve for end users when extensive customizations are utilized. Review collected by and hosted on G2.com. Recommendations to others considering Oracle CRM On Demand: Using CRM On Demand for its intended purposes would likely be simple with minimal setup and customization. If you're trying to turn the product on its head as we did, it becomes more complex and support becomes limited. Review collected by and hosted on G2.com. What problems is Oracle CRM On Demand solving and how is that benefiting you? Our use of CRM On Demand was very unique in that it was used as a solution to recording career counselor and advisor interactions with students in a university setting. Many custom workflows were used to track processes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![James D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James D.") JD James D. Account Executive Information Technology and Services Mid-Market (51-1000 emp.) 2/20/2015 "Keeping Data Clean and Accessible" 4/5 What do you like best about Oracle CRM On Demand? Oracle CRM on Demand has excellent reporting capabilities, and easy to use interface, and great custom workflows. Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? My biggest frustration with CRM on Demand was the customer support process. It would take weeks and even months to get bugs and errors resolved. Review collected by and hosted on G2.com. Recommendations to others considering Oracle CRM On Demand: I would absolutely recommend Oracle CRM on Demand. It has the ability to scale as your company grows and is very easy to access while traveling. Review collected by and hosted on G2.com. What problems is Oracle CRM On Demand solving and how is that benefiting you? As a DBA, I was solving mostly Pipeline and Forecasting issues for the Sales department. This information needed to be correct when reporting to the Board, so there was really no room for error. CRM on Demand's benefits were mainly that it was clean and easy to customize. My company made the software fit our needs, not the other way around. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Enterprise (\> 1000 emp.) 2/17/2015 "Used to track customer contacts,sales and demographic information in the housing sector" 3.5/5 What do you like best about Oracle CRM On Demand? The system is easy to use and has an intuitive layout to enter simple single object information. The SAS allows users to access the system from anywhere with an internet connection. Basic reports can be easily created and displayed in graphical charts. All updates were done by Oracle which meant little maintenance in house for enhanced functionality. The search and retrieval of customer information is quick and effective and as long as the objects have been linked correctly you can navigate to any information without having to perform a second search. Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? The core system does not allow for the creation of easy workflow and users are required to jump from object to object e.g. to create new contacts then add sales information (our organisation has customers approaching us rather than outgoing direct marketing for some of our products). An app had to be built to create a workflow that automatically added information to a Service Request for customer complaints. The standard number of custom objects was restricting for the diverse range of services we provide (not just sales). There was a restriction in producing effective reports from the in built report tool if the information crossed more than two objects. A third party report tool was needed but as this had to extract information from the Oracle servers and save it to our own it brought into question the appropriateness of a hosted service. Importing and maintaining sales contact information from multiple outlook imports was difficult (due to the way users store the same contacts but in different ways i.e. using only initials or mis spelling names etc). The cost of the system. Review collected by and hosted on G2.com. Recommendations to others considering Oracle CRM On Demand: Ensure the out of the box product meets your needs. There are many bolt on's to help but it becomes very costly. Review collected by and hosted on G2.com. What problems is Oracle CRM On Demand solving and how is that benefiting you? We were trying to create a single master system to record all customer information and contacts to the business. We also wanted to record all business sales, marketing and tender information in a single place. This would create a single version of all company activity with immediate reporting to help drive business direction by creating trend information and business analytics. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") AH Verified User in Human Resources Enterprise (\> 1000 emp.) 3/10/2015 "Oracle CRM OnDemand Application Review" 4.5/5 What do you like best about Oracle CRM On Demand? The ease of use from an admin perspective. Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? First level support can be frustrating at times. Review collected by and hosted on G2.com. Recommendations to others considering Oracle CRM On Demand: Ease of use to configure and setup along with the reporting capabilities are unmatched. Review collected by and hosted on G2.com. What problems is Oracle CRM On Demand solving and how is that benefiting you? We knew at the beginning we needed a better pipeline reporting tool and since implementation we have been able to tackle other projects with the ease of this system. Review collected by and hosted on G2.com. Show More 3/12/2015 Validated ReviewerIncentivizedSource: G2 invite ## Questions about Oracle CRM On Demand? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Oracle CRM On Demand ](https://www.g2.com/products/oracle-crm-on-demand/discussions/new) GU Guest User What do you like most about Oracle CRM On Demand, and how does it compare to other CRM solutions? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-do-you-like-most-about-oracle-crm-on-demand-and-how-does-it-compare-to-other-crm-solutions) GU Guest User • Last activity 8 days ago What is Oracle CRM On Demand used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-oracle-crm-on-demand-used-for) [ View all Discussions ](https://www.g2.com/products/oracle-crm-on-demand/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 6 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/oracle-crm-on-demand/pricing) Oracle CRM On Demand Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Agentforce Sales 4.4/5(25,873) [ Compare Now ](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-oracle-crm-on-demand) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales 3.8/5(1,623) [ Compare Now ](https://www.g2.com/compare/dynamics-365-sales-vs-oracle-crm-on-demand) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_25766ae17f5460c7bbb9e5ff30ce6e4f/oracle-sales-cloud.png "Product Avatar Image") Oracle Sales Cloud 3.9/5(158) [ Compare Now ](https://www.g2.com/compare/oracle-crm-on-demand-vs-oracle-sales-cloud) ##### ##### Oracle CRM On Demand Features Sales Force Automation Contact & Account Management Partner Relationship Mgmt. (PRM) Opportunity & Pipeline Mgmt. Marketing Automation Email Marketing Campaign Management Lead Management Customer Support Case Management Customer Support Portal Knowledge Base Reporting & Analytics Reporting Dashboards Forecasting [ View More Features ](https://www.g2.com/products/oracle-crm-on-demand/features) ## Work at Oracle? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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