--- title: Oracle CRM On Demand Reviews meta\_title: 'Oracle CRM On Demand Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 111 reviews by the users' company size, role or industry to find out how Oracle CRM On Demand works for a business like yours. aggregate\_rating: rating\_value: 3.8 review\_count: 111 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Oracle CRM On Demand Reviews & Product Details Oracle's Complete CRM solutions offer the broadest and deepest capabilities that help organizations drive sales, marketing, loyalty, and service effectiveness. * * * Seller [Oracle](https://www.g2.com/sellers/oracle) Discussions [Oracle CRM On Demand Community](https://www.g2.com/products/oracle-crm-on-demand/discuss) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 6 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/oracle-crm-on-demand/pricing) ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,872) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![HubSpot Sales Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,906) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ ![Zoho CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho CRM") Zoho CRM 4.1/5(2,948) ](https://www.g2.com/products/zoho-crm/reviews) [ View All Alternatives ](https://www.g2.com/products/oracle-crm-on-demand/competitors/alternatives) ## User Insights Average based on 111 real user reviews. Implementation Time 6 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Oracle CRM On Demand Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Basware ](https://www.g2.com/products/basware-basware/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews) Show More ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Mid-Market (51-1000 emp.) 2/24/2015 "G2 Crowd User in Higher Education " 5/5 What do you like best about Oracle CRM On Demand? Easy to use and Implement All the features needed in one product Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? Initial hiccups with data migration and overall data mapping was not good Review collected by and hosted on G2.com. What problems is Oracle CRM On Demand solving and how is that benefiting you? We are using Oracle on Demand for recruitment, retention and student communication and oracle on demand meeting all the needs Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Mid-Market (51-1000 emp.) 10/16/2014 "Oracle is a wonderful tool" 5/5 What do you like best about Oracle CRM On Demand? Ease of use and basic functionality and flexibility Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? Customization is difficult for us due to using a sister company instance that doesn't necessarily meet our business needs Review collected by and hosted on G2.com. What problems is Oracle CRM On Demand solving and how is that benefiting you? central database for ops and finance Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mary H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mary H.") MH Mary H. Sales Support Manager Building Materials Enterprise (\> 1000 emp.) 3/20/2013 "Good product once you get used to it" 4/5 What do you like best about Oracle CRM On Demand? Ease of customization in most areas, intergration with outside websites is pretty easy to configure, reporting module is pretty easy to use as far as pointing and clicking to select fields needed. Easy to set up different access for different roles and I like the fact that each user can customize thier homepages and page layouts to suit thier taste. Easy to train users as the tab format is intuitive. Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? It is not really easy to mass delete data for allotments unless you are a developer and can write using the Webservices function. In the reporting area, if you have complex reports, they could take quite a lng time to load causing users to complain. I also dislike that there is no app for the andriod platform as that is the tablet and phone type that our sales team uses. Review collected by and hosted on G2.com. Recommendations to others considering Oracle CRM On Demand: If you are having someone help in configuring, make sure on custom objects, you have a plan for deleting old records. If you need super customization, this may not be the right tool, as there are limits outside the standard customization abililty. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nikki T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikki T.") NT Nikki T. Marketing Manager Wholesale Enterprise (\> 1000 emp.) 5/1/2013 "Oracle is a powerful tool that can br configured to meet any company's needs" 3/5 What do you like best about Oracle CRM On Demand? Oracle CRM on demand it easy to maintain and administer once configured. Reports can also be built without a background in programming. Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? My challenges with Oracle CRM on demand are due to the lack of marketing automation programs that have a built integration with Oracle that are available. This means to get true integration with a marketing automation program you have to look at what Oracle has available. Oracle also stopped supporting the Outlook integration so users can not sync calendars. Review collected by and hosted on G2.com. Recommendations to others considering Oracle CRM On Demand: Spend the time and invest in proper personnel to build the CRM, roll it out and administer it once it is up and running. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Muhammad A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad A.") MA Muhammad A. Sr. Systems Analyst - CRM Enterprise (\> 1000 emp.) 3/27/2013 Business partner of the seller or seller's competitor, not included in G2 scores. "Affordable cloud solution for a small to mid size organization. Fulfills all your sales needs." 4/5 What do you like best about Oracle CRM On Demand? Oracle CRM on Demand is a comprehensive CRM tools that provides users with ease to navigate through the system. This tools is ideal if you are in the sales business and want your sales funnel to be visible and transparent to all users and particularly management. The 360 degree view of the customer records is on your finger tips, association of records and objects is excellent. Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? Being a hosted application, it does come with a few limitations in terms of customization and integration. Couple of things that could make it more feasible would be the de-duplication process and case in-sensitivity search. Review collected by and hosted on G2.com. Recommendations to others considering Oracle CRM On Demand: Chossing the right tools for your business is the key. Software and vendor selection in always hard. Make sure you have a certified partner demo the product for you and do compare it with other tools as well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Erich R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erich R.") ER Erich R. Co-founder & CSO Internet Small-Business (50 or fewer emp.) 12/25/2012 Business partner of the seller or seller's competitor, not included in G2 scores. "Decent CRM. but falls short of Microsoft Dynamics and Salesforce.com CRM" 0.5/5 What do you like best about Oracle CRM On Demand? Oracle's CRM On Demand is a very solid CRM tool. You can manage accounts, opportunities, and contacts just like you would in many other CRM tools. We used to integrate a quoting tool to many different CRM's and this one was relatively easy to do. Documentation to the API is fairly robust a straight forward to follow, but there were some advantages we found to using SFDC. The Oracle tool is also more cost effective than SFDC. Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? The tool in general seems to be slightly inferior to SFDC all around. As I said above, we ran into a few issues we ran into during the integration portion of our implementation. Secondly, the look and feel of the UI feels inferior to me as compared to SFDC or Microsoft Dynamics. Review collected by and hosted on G2.com. Recommendations to others considering Oracle CRM On Demand: This decision to choose a CRM boils down to a few things in my opinion. The first item being cost, if you have a larger budget or a larger salesforce to spend on your CRM tool SFDC, Dynamics, and Oracle On Demand are probably your top three choices. Salesforce being the most expensive of all of those. I believe that there are few features that Oracle On Demand and Microsoft Dynamics CRM lack as compared to SFDC. If you can get around that you might as well save on budget and go for Dynamics or Oracle, as they are the most cost effective solutions. If you're a smaller organization you might want to consider an even cheaper solution such as 37 Signals Highrise solution or SugarCRM. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JZ Johan Z. Commercial Equipment OTC Specialist EAMER Electrical/Electronic Manufacturing Enterprise (\> 1000 emp.) 12/13/2012 "When properly used this is a powerful tool." 2.5/5 What do you like best about Oracle CRM On Demand? Input and management of big data in combination with the ability to customize and interface links to other applications makes this tool a strong reporting tool. Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? An out of date UI which did not evolve with the evolution speed of IT technology will simply give you a static representation of your data. Therefore, because of the heavy processing of requests and it being an online application, it doesn't meet the requirements in this day and age to be a - for example - proper SFA tool. Review collected by and hosted on G2.com. Recommendations to others considering Oracle CRM On Demand: Depending on the size of your company and if you plan to migrate from Oracle CRM On Demand it's worth to take a look at Salesforce.com and especially Oracle Fusion CRM in combination with Oracle Fusion tab. The latter having a UI that's 180 degrees the opposite of Oracle CRM On Demand. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jamie T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie T.") JT Jamie T. Senior Account Executive Mid-Market (51-1000 emp.) 12/6/2012 "Short-term offering while Fusion was being developed?" 3.5/5 What do you like best about Oracle CRM On Demand? Owned by Oracle, this is a serious contender for anyone considering on-demand CRM. In terms of price it fills the gap between SFDC at the high end and Microsoft at the lower end. Easy to use front-end with good reporting functionality. Great tool for SME's but I've also come across a number of large enterprises who have successfully rolled this out in EMEA. Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? Not as pretty as SFDC and lacks the social collaboration that Chatter provides. There is not the same partner infrastructure as SFDC but this could also be a positive if you would rather go with Oracle's recommended partner for complimentary technology, rather than go through a string of due diligence exercises. There is not really a clear message about whether this will be entirely replaced with Fusion. Review collected by and hosted on G2.com. Recommendations to others considering Oracle CRM On Demand: Ask them about the product roadmap for Oracle CRM On Demand and for Fusion Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Kryz O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kryz O.") KO Kryz O. Global Partner PreSales and Technical Enablement Enterprise (\> 1000 emp.) 12/28/2012 "Robust as you would expect from Oracle. however UI is clunky" 3/5 What do you like best about Oracle CRM On Demand? As with any oracle tool, the underlying architecture is fantastic. Very good audit trail, how information is stored in a logical format. Admin is fairly user friendly, however limited. Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? The UI looks a little dated, and is not very customisable. Compared to SFDC this on demand service is behind the curve in terms of admin, functionality and the network of integration (compared to app exchange) Review collected by and hosted on G2.com. Recommendations to others considering Oracle CRM On Demand: Really compare to SFDC. Or if you only need a few users look as sugar CRM. Make sure you really think about your current business process, and see if this can change (as changing the software can be more expensive in the log term.). Is your process to complex anyway, good opportunity to streamline Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Neil P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neil P.") NP Neil P. Global Head of Customer Systems - Hive Information Technology and Services Enterprise (\> 1000 emp.) 11/28/2012 Business partner of the seller or seller's competitor, not included in G2 scores. "Limited CRM Platform" 1/5 What do you like best about Oracle CRM On Demand? Strong Analytics capability based on Oracle BI Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? Limited in terms of out of the box Sales, Service and Marketing functionality. Upgrades tend to be very incremental compared to close rivals. Limited in terms of customisation compared to close rivals. Likely limited future support/extension from Oracle in view of newer Fusion CRM applications and RightNow 'Customer CX' platform acquisition. Oracle, as a vendor, are disappointing. I have asked them multiple times about whether they are going to continue support for this platform given their other acquisitions and they have not responded to me. Review collected by and hosted on G2.com. Recommendations to others considering Oracle CRM On Demand: Probably risky going for this given that Oracle now has superior Sales and Service products. Possibly a good option for SME if cost is less than other options and requirements are fairly simple/well matched to the out of the box functionality Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Oracle CRM On Demand? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Oracle CRM On Demand ](https://www.g2.com/products/oracle-crm-on-demand/discussions/new) GU Guest User • Last activity 7 days ago What is Oracle CRM On Demand used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-oracle-crm-on-demand-used-for) GU Guest User What do you like most about Oracle CRM On Demand, and how does it compare to other CRM solutions? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-do-you-like-most-about-oracle-crm-on-demand-and-how-does-it-compare-to-other-crm-solutions) [ View all Discussions ](https://www.g2.com/products/oracle-crm-on-demand/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 6 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/oracle-crm-on-demand/pricing) Oracle CRM On Demand Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Agentforce Sales 4.4/5(25,872) [ Compare Now ](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-oracle-crm-on-demand) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales 3.8/5(1,623) [ Compare Now ](https://www.g2.com/compare/dynamics-365-sales-vs-oracle-crm-on-demand) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_25766ae17f5460c7bbb9e5ff30ce6e4f/oracle-sales-cloud.png "Product Avatar Image") Oracle Sales Cloud 3.9/5(158) [ Compare Now ](https://www.g2.com/compare/oracle-crm-on-demand-vs-oracle-sales-cloud) ##### ##### Oracle CRM On Demand Features Sales Force Automation Contact & Account Management Partner Relationship Mgmt. (PRM) Opportunity & Pipeline Mgmt. Marketing Automation Email Marketing Campaign Management Lead Management Customer Support Case Management Customer Support Portal Knowledge Base Reporting & Analytics Reporting Dashboards Forecasting [ View More Features ](https://www.g2.com/products/oracle-crm-on-demand/features) ## Work at Oracle? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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