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# Jira Service Management vs Opsgenie Comparison - What are their main differences?

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Jira Service ManagementOpsgenie[+ Add Product](#)

Reviews

**Jira Service Management** [

4.3/5(986)

](https://www.g2.com/products/jira-service-management/reviews#reviews)

**Opsgenie** [

4.2/5(53)

](https://www.g2.com/products/opsgenie/reviews#reviews)

Pricing

**Jira Service Management**
Free Trial

**0** /agent/month · Free

**Opsgenie**
Free Trial

No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Jira Service Management**
2 months

Based on 23 responses

**Opsgenie**
2 months

Based on 6 responses

Return on Investment

**Jira Service Management**
12 months10 months sooner

Based on 20 responses

**Opsgenie**
22 months

Based on 7 responses

Perceived Cost

**Jira Service Management**
$$$$$

**Opsgenie**
$$$$$

Average Discount

**Jira Service Management**
11%

**Opsgenie**
16%5% more

Pros & Cons

**Jira Service Management**
[
Ease of Use (46)
](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1163903&qs=pros-and-cons#reviews)[
Integrations (32)
](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1162990&qs=pros-and-cons#reviews)[
Learning Curve (33)
](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1165698&qs=pros-and-cons#reviews)[
Complexity (28)
](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1163036&qs=pros-and-cons#reviews)

**Opsgenie**
[
Alerting System (1)
](https://www.g2.com/products/opsgenie/reviews?filters%5Bsentiment_snippet%5D=1997369&qs=pros-and-cons#reviews)[
Alert Management (1)
](https://www.g2.com/products/opsgenie/reviews?filters%5Bsentiment_snippet%5D=1367432&qs=pros-and-cons#reviews)[
Learning Curve (1)
](https://www.g2.com/products/opsgenie/reviews?filters%5Bsentiment_snippet%5D=2417060&qs=pros-and-cons#reviews)[
Steep Learning Curve (1)
](https://www.g2.com/products/opsgenie/reviews?filters%5Bsentiment_snippet%5D=2417063&qs=pros-and-cons#reviews)

Integrations

**Jira Service Management**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image")

Azure Active Directory...

](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-portal.jpg "Product Avatar Image")

Azure Portal

](https://www.g2.com/products/azure-portal/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ea5f7178028686921161d65d4be481a/bitbucket.png "Product Avatar Image")

Bitbucket

](https://www.g2.com/products/bitbucket/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image")

Confluence

](https://www.g2.com/products/confluence/reviews)[
View all
](https://www.g2.com/products/jira-service-management/integrations)

**Opsgenie**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aebfa0060e4d177ff850535a1cd26ec3/google-stackdriver-incident-response-and-management.jpg "Product Avatar Image")

Google Stackdriver Incident...

](https://www.g2.com/products/google-stackdriver-incident-response-and-management/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1af93b9b76cef2168c54033742775395/graylog.jpg "Product Avatar Image")

Graylog

](https://www.g2.com/products/graylog/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image")

Jira

](https://www.g2.com/products/jira/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3cecc020d942c031e70c10e105559fcd/librenms.png "Product Avatar Image")

LibreNMS

](https://www.g2.com/products/librenms/reviews)[
View all
](https://www.g2.com/products/opsgenie/integrations)

Screenshots

**Jira Service Management**
 ![Jira Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/43204/Service-Portal-_1_-_1_.png)

**Opsgenie**
 ![Opsgenie screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/115335/Screen-Shot-2019-08-29-at-1.38.15-PM.png)

Ratings

Meets Requirements

**Jira Service Management**

8.8

8.8874

**Opsgenie**

8.8

8.841

Ease of Use

**Jira Service Management**

8.3

8.3881

**Opsgenie**

8.4

8.441

Ease of Setup

**Jira Service Management**

8.0

8.0487

**Opsgenie**

8.2

8.225

Ease of Admin

**Jira Service Management**

8.0

8.0367

**Opsgenie**

8.6

8.623

Quality of Support

**Jira Service Management**

8.4

8.4757

**Opsgenie**

8.5

8.531

Has the product been a good partner in doing business?

**Jira Service Management**

8.7

8.7344

**Opsgenie**

8.6

8.622

Product Direction (% positive)

**Jira Service Management**

8.7

8.7839

**Opsgenie**

9.1

9.138

Features

Incident Management[Hide 58 FeaturesShow 58 Features](javascript:void(0);)

8.7

166

8.5

33

Monitoring

Constant Monitoring

8.9

145

|

Verified

9.3(won by 0.4)

29

|

Verified

Timely Alerts

9.0

150

|

Verified

9.2(won by 0.2)

31

|

Verified

TIcket Accuracy

9.1(won by 0.3)

147

|

Verified

8.8

29

|

Verified

AI Monitoring

8.5(won by default)

70

Not enough data

Mobile Alerts

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Management Tools

Ticket Assignment

9.1(won by 0.2)

150

|

Verified

8.9

28

|

Verified

Standardization

9.0(won by 0.3)

148

|

Verified

8.7

29

|

Verified

Lifecycle Visualization

9.0(won by 0.5)

135

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.5

25

|

Verified

Generative AI

AI Text Generation

8.0(won by 0.7)

76

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.3

5

AI Text Summarization

8.3(won by 1.3)

74

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.0

5

Generative AI

Not enough data

Not enough data

Agentic AI - Incident Management

Autonomous Task Execution

8.3(won by default)

60

Not enough data

Multi-step Planning

8.4(won by default)

60

Not enough data

Cross-system Integration

8.5(won by default)

59

Not enough data

Adaptive Learning

8.6(won by default)

60

Not enough data

Natural Language Interaction

8.6(won by default)

60

Not enough data

Proactive Assistance

8.6(won by default)

60

Not enough data

Decision Making

8.5(won by default)

60

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Alerts/Notifications

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Safety Incident Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

OSHA Compliance

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Disaster Recovery

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Corrective and Preventive Actions (CAPA)

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Communications Management

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

IT Incident Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Risk Analysis

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Risk Assessment

Not enough data

Not enough data

Incident Reporting

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

On Call Scheduling

Not enough data

Not enough data

Investigation Management

Not enough data

Not enough data

Maintenance Scheduling

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);)

8.7

206

Not enough data

Administration

Change Management

8.9(won by default)

166

|

Verified

Not enough data

Asset Management

8.5(won by default)

161

|

Verified

Not enough data

Reports & Analytics

8.9(won by default)

173

|

Verified

Not enough data

IT Asset Management

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Service Request Management

Not enough data

Not enough data

Release Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Capacity Management

Not enough data

Not enough data

Availability Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Service Desk

Help Desk

8.9(won by default)

179

|

Verified

Not enough data

Incident Reports

8.8(won by default)

179

|

Verified

Not enough data

Process Workflow

8.9(won by default)

181

|

Verified

Not enough data

Customizable Reports

Not enough data

Not enough data

Management

Reporting

9.0(won by default)

154

|

Verified

Not enough data

Administration Console

8.9(won by default)

147

|

Verified

Not enough data

Asset Management

8.6(won by default)

145

|

Verified

Not enough data

Policy Dictation

8.6(won by default)

139

|

Verified

Not enough data

Access Management

8.7(won by default)

149

|

Verified

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Functionality

Ticketing System

9.2(won by default)

162

|

Verified

Not enough data

Performance Logging

8.8(won by default)

151

Not enough data

Alerting

8.7(won by default)

155

|

Verified

Not enough data

Automation

8.9(won by default)

155

|

Verified

Not enough data

Agentic AI - IT Service Management (ITSM) Tools

Autonomous Task Execution

8.3(won by default)

80

Not enough data

Multi-step Planning

8.5(won by default)

80

Not enough data

Cross-system Integration

8.4(won by default)

82

Not enough data

Adaptive Learning

8.3(won by default)

79

Not enough data

Natural Language Interaction

8.3(won by default)

80

Not enough data

Proactive Assistance

8.1(won by default)

80

Not enough data

Decision Making

8.3(won by default)

81

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Resource Allocation & Planning

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Prioritization

Not enough data

Not enough data

Service History

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Support Ticket Tracking

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Search

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Remote Access & Monitoring

Not enough data

Not enough data

Asset Tracking

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

IT Alerting[Hide 8 FeaturesShow 8 Features](javascript:void(0);)

8.6

26

Not enough data

Generative AI

AI Text Generation

8.3(won by default)

25

Not enough data

Agentic AI - IT Alerting

Autonomous Task Execution

8.4(won by default)

24

Not enough data

Multi-step Planning

8.7(won by default)

25

Not enough data

Cross-system Integration

9.0(won by default)

24

Not enough data

Adaptive Learning

8.5(won by default)

24

Not enough data

Natural Language Interaction

8.5(won by default)

24

Not enough data

Proactive Assistance

8.7(won by default)

24

Not enough data

Decision Making

8.7(won by default)

24

Not enough data

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

8.6

106

Not enough data

Ticket and Case Management

Ticket Creation User Experience

9.0(won by default)

86

Not enough data

Workflow

9.0(won by default)

86

Not enough data

Automated Response

8.9(won by default)

81

Not enough data

Service Level Agreement (SLA) Management

8.8(won by default)

84

Not enough data

Attachments/Screencasts

8.8(won by default)

83

Not enough data

Ticket Collaboration

9.2(won by default)

81

Not enough data

Customer/Contact Database

8.5(won by default)

78

Not enough data

Ticket Response User Experience

9.1(won by default)

81

Not enough data

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

8.0(won by default)

55

Not enough data

AI Text Summarization

7.9(won by default)

54

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

8.3(won by default)

41

Not enough data

Natural Language Interaction

8.5(won by default)

40

Not enough data

Proactive Assistance

8.3(won by default)

40

Not enough data

Communication Channels

Customer Portal

8.9(won by default)

81

Not enough data

Email to Case

8.9(won by default)

80

Not enough data

Live Chat Support

8.3(won by default)

75

Not enough data

Social Media Integration

8.1(won by default)

71

Not enough data

Voice

7.9(won by default)

68

Not enough data

Video Chat

Not enough data

Not enough data

Platform

Reporting

8.7(won by default)

86

Not enough data

Activity Dashboard

8.7(won by default)

83

Not enough data

Customization 

8.4(won by default)

87

Not enough data

User, Role, and Access Management

8.9(won by default)

91

Not enough data

Third-Party Integrations

8.8(won by default)

86

Not enough data

Mobile User Support

8.1(won by default)

85

Not enough data

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);)

8.5

369

Not enough data

Incident Management

Automate Ticket Routing

8.7(won by default)

312

Not enough data

Ticket Prioritization

8.8(won by default)

315

Not enough data

Ticket Notifications

8.8(won by default)

330

Not enough data

Knowledge Base

8.5(won by default)

281

Not enough data

Knowledge Base/Ticket Integration

8.5(won by default)

275

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Reporting

Dashboards

8.5(won by default)

316

Not enough data

Time Tracking

8.4(won by default)

302

Not enough data

Surveys

8.2(won by default)

231

Not enough data

Activity Tracking

Not enough data

Not enough data

Access & Usability

Mobile

8.1(won by default)

226

Not enough data

Self Service

8.6(won by default)

284

Not enough data

Active Directory

8.5(won by default)

236

Not enough data

Multi-Channel Access

8.4(won by default)

232

Not enough data

Mobile Access

Not enough data

Not enough data

Agentic AI - Service Desk

Autonomous Task Execution

8.3(won by default)

75

Not enough data

Multi-step Planning

8.2(won by default)

73

Not enough data

Cross-system Integration

8.4(won by default)

79

Not enough data

Adaptive Learning

8.5(won by default)

73

Not enough data

Natural Language Interaction

8.3(won by default)

72

Not enough data

Proactive Assistance

8.5(won by default)

74

Not enough data

Decision Making

8.6(won by default)

73

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Project Management

Not enough data

Not enough data

Procurement Management

Not enough data

Not enough data

CMDB

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

IT Risk Management

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Localization Automation

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Scheduled/Automated Reports

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Release & Deployment

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

API

Not enough data

Not enough data

IT Asset Management

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Asset Lifecycle Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")](https://www.g2.com/products/jira-service-management/reviews)

Jira Service Management

Small-Business(50 or fewer emp.)

19.0%

Mid-Market(51-1000 emp.)

43.2%

Enterprise(\> 1000 emp.)

37.8%

[![Opsgenie](https://images.g2crowd.com/uploads/product/hd_favicon/1541181470/opsgenie.svg "Opsgenie")](https://www.g2.com/products/opsgenie/reviews)

Opsgenie

Small-Business(50 or fewer emp.)

28.3%

Mid-Market(51-1000 emp.)

54.7%

Enterprise(\> 1000 emp.)

17.0%

Small-Business

(50 or fewer emp.)

19.0%

28.3%

Mid-Market

(51-1000 emp.)

43.2%

54.7%

Enterprise

(\> 1000 emp.)

37.8%

17.0%

Reviewers' Industry

[![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")](https://www.g2.com/products/jira-service-management/reviews)
Jira Service Management

Information Technology and Services

30.7%

Computer Software

16.2%

Financial Services

5.0%

Internet

4.4%

Telecommunications

3.1%

Other

40.5%

[![Opsgenie](https://images.g2crowd.com/uploads/product/hd_favicon/1541181470/opsgenie.svg "Opsgenie")](https://www.g2.com/products/opsgenie/reviews)
Opsgenie

Computer Software

25.0%

Information Technology and Services

17.3%

Telecommunications

11.5%

Retail

7.7%

Computer & Network Security

5.8%

Other

32.7%

FAQs

## Jira Service Management vs Opsgenie FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between Jira Service Management vs Opsgenie?

Jira Service Management is distinguished by its broader service desk capabilities and higher review volume, while Opsgenie is focused on incident alerting and on-call management.

| [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | [Opsgenie](https://www.g2.com/products/opsgenie/reviews) |
| --- | --- |
| 4.3/5 (991 reviews) | 4.2/5 (54 reviews) |
| Mid-Market | Mid-Market |
| 8.0 | 8.1 |
| 8.4 | 8.4 |
| Ease of Use (46 all-time mentions) | Alerting System (recent reviews) |

### How do the pricing models of Jira Service Management and Opsgenie compare?

Jira Service Management is rated higher for value by reviewers, with a stronger satisfaction score on price and cost-related dimensions.

- **Jira Service Management:** In recent reviews, several reviewers mention concerns about rising costs as user counts and premium features increase, but many still find the value justified by its broad feature set and integration capabilities.
- **Opsgenie:** Reviewers frequently cite the licensing cost as high for small organizations, with some essential features locked behind higher-tier plans, impacting perceived value for budget-conscious teams.
- **Switching reasons:** Several reviewers note switching to Opsgenie from PagerDuty to consolidate products under the Atlassian suite and reduce overall costs.

### What are the best alternatives to Jira Service Management and Opsgenie?

The top three alternatives to Jira Service Management and Opsgenie are PagerDuty, Freshservice, and ManageEngine.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | Pricing can become expensive as the number of agents and premium features increases | Ease of Use (46 all-time mentions) |
| [Opsgenie](https://www.g2.com/products/opsgenie/reviews) | 4.2/5 (54 reviews) | Mid-Market | Licensing cost is high for small organizations; some features require higher-tier plans | Alerting System (recent reviews) |
| [PagerDuty](https://www.g2.com/products/pagerduty/reviews) | 4.5/5 (972 reviews) | Mid-Market | — | Incident response and alerting |
| [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1351 reviews) | Mid-Market | — | User-friendly interface and automation |
| [ManageEngine](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) | 4.2/5 (250 reviews) | Mid-Market | — | Comprehensive ITSM features |

### Which Service Desk features should I prioritize when comparing Jira Service Management and Opsgenie?

Buyers should prioritize automation, integrations, ticket management, alerting/on-call management, and reporting when comparing Jira Service Management and Opsgenie.

- **Automation:** Jira Service Management is cited in 31 all-time reviews for automation, while Opsgenie is mentioned for automation in recent reviews.
- **Integrations:** Jira Service Management has 32 all-time mentions for integrations; Opsgenie is also cited for integrations in recent reviews.
- **Ticket Management:** Jira Service Management is mentioned in 31 all-time reviews for ticket management; Opsgenie is not cited for this feature.
- **Alerting/On-Call Management:** Opsgenie is highlighted for its alerting system and on-call services in recent reviews; Jira Service Management is not cited for this feature.
- **Reporting:** Reporting is a frequently discussed feature in Jira Service Management reviews, with several reviewers noting its importance and limitations.

### What are the pros and cons of Jira Service Management vs Opsgenie?

Jira Service Management's headline strength is its ease of use and broad service desk capabilities, while Opsgenie excels in alerting and on-call management.

- **Jira Service Management strengths:** Ease of Use (46 all-time mentions), Integrations (32), Automation (31), Ticket Management (31), Tracking Ease (29), Features (28), Efficiency (26), Customer Support (25), Team Collaboration (22), Customization (18).
- **Jira Service Management trade-offs:** Learning Curve (33), Complexity (28), Steep Learning Curve (27), Complex Setup (22), Complex UI (16), higher costs as user count and features increase.
- **Opsgenie strengths:** Alerting System, Alert Management, Automation, Easy Integrations, On-Call Services (all recent reviews).
- **Opsgenie trade-offs:** Learning Curve, Steep Learning Curve (recent reviews), high licensing cost for small organizations, some features require higher-tier plans, and limited advanced AI-driven features compared to newer tools.

### Is Jira Service Management or Opsgenie better for small businesses?

Jira Service Management is a better fit for small businesses based on its broader feature set and reviewer sentiment in the mid-market segment.

- **Jira Service Management:** Largest reviewer segment is Mid-Market; reviewers highlight its ability to centralize requests, automate workflows, and improve efficiency, though some note complexity for smaller teams.
- **Opsgenie:** Largest reviewer segment is Mid-Market; reviewers frequently mention high licensing costs as a barrier for small organizations and note that some features are only available in higher-tier plans.

### Which Service Desk platform has better integrations?

Jira Service Management is favored for integrations, with more reviewer-cited integrations and higher all-time mention counts.

- **Jira Service Management:** 501+ G2 reviews mention its Jira integration, 67+ mention Confluence, and 21+ mention Slack.
- **Opsgenie:** Slack, Jira, and Zabbix are cited in recent reviews, with Slack integration mentioned in 13+ reviews and Jira in 8+ reviews.

### How do Jira Service Management and Opsgenie compare on customer support?

Jira Service Management and Opsgenie are rated equally on Quality of Support, both scoring 8.4, indicating parity in reviewer satisfaction.

- **Jira Service Management:** Reviewers frequently mention responsive support and helpful documentation, though some note that support can be slow or less effective for complex issues.
- **Opsgenie:** Reviewers describe support as generally responsive and helpful, with some noting variability in response speed depending on the support plan.

### Which is easier to implement, Jira Service Management or Opsgenie?

Jira Service Management and Opsgenie score within a tenth of a point on Ease of Setup (8.0 vs 8.1), indicating near parity in implementation experience.

- **Jira Service Management:** Reviewers describe the setup as straightforward for basic use but note that advanced configuration and customization can be complex and time-consuming.
- **Opsgenie:** Reviewers highlight easy initial setup, especially for on-call scheduling and integrations, but mention a learning curve for advanced configurations and escalation policies.

### Which product has better Reporting?

Jira Service Management is more frequently cited for Reporting, with reviewers noting both its strengths and limitations in this area.

- **Jira Service Management:** Reporting is a recurring theme in reviews, with several reviewers highlighting its real-time dashboards and visibility, but also noting limitations in flexibility and custom metrics.
- **Opsgenie:** Reviewers mention dynamic reporting and analytics capabilities, but with less frequency and detail compared to Jira Service Management.

Alternatives

**Jira Service Management Alternatives**

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

 ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")

[
ManageEngine
](/products/manageengine-servicedesk-plus/reviews)

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

[
ServiceNow IT Service...
](/products/servicenow-it-service-management/reviews)

 ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk")

[
SolarWinds Service Desk
](/products/solarwinds-service-desk/reviews)

**Opsgenie Alternatives**

 ![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty")

[
PagerDuty
](/products/pagerduty/reviews)

 ![xMatters](https://images.g2crowd.com/uploads/product/hd_favicon/103f1ffdbe158913c7f6599b09784512/xmatters.svg "xMatters")

[
xMatters
](/products/xmatters/reviews)

 ![SolarWinds IT Incident Response (Squadcast)](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-it-incident-response-squadcast.svg "SolarWinds IT Incident Response (Squadcast)")

[
SolarWinds IT Incident...
](/products/solarwinds-it-incident-response-squadcast/reviews)

 ![Splunk On-Call](https://images.g2crowd.com/uploads/product/hd_favicon/b92838221b8df42dd6b5bb09c9f8ff55/splunk-on-call.svg "Splunk On-Call")

[
Splunk On-Call
](/products/splunk-on-call/reviews)