OnePoint HCM Reviews & Product Details

I love the proactive nature of OnePoint's service department. They have helped our company set up Leave Management when all the rules were changing due to the Pandemic. They communicate with us frequently and really have helped us transition to a remote workforce. I am never left with questions about the solution. I love their new LMS and the way the product is always coming up with new ways to help our team. Review collected by and hosted on G2.com.

They over communicate during COVID about issues we were not having so it seemed and sure enough we ended up needing all the items like LMS, Touch less Time Clocks, Covid Safety issues, Training Employees Remotely, Understanding the new Payroll Tax laws and Leave Management. At first we ignored all of it, but as we learned from this we now are engaged in everything they send us as it helps our business...so really nothing we dislike. Review collected by and hosted on G2.com.

This is my 3rd time using OnePoint HCM and every time I am more impressed with the new features or updated ones.

What I like the best about OnePoint is the team, they are an amazing group of professionals.

I have had 3 projects with them and one more challenging than the last one, they have never let me down. Always kept the deadlines, met and surpassed my expectations. This last project we started within 2 weeks from signing contract to processing payroll. I recommend OnePoint HCM as the best in Class, not only as a HRIS system but their Customer Service and commitment. Review collected by and hosted on G2.com.

Nothing to dislike, the system keeps improving making it very efficient Review collected by and hosted on G2.com.

The software is easy to use. 95% of all my employees clock in and out from their mobile app and we are able to see the punches real time and with a GPS locator. During Covid we were able to mobilize our employees to work at home and we couldn't have done this without OnePoint. The staff helped us with update HR questions and compliance issues. OnePoint even helped us with PPE. Review collected by and hosted on G2.com.

I don't have anything that I dislike about OnePoint. I dislike that we didn't use them sooner. Review collected by and hosted on G2.com.

I love how easy the software is to use. I am very fond of the staff and how helpful everyone is every time I call. I feel like they are an extension of my HR Team. I get the feeling everyone loves working at OnePoint. Especially through the COVID Review collected by and hosted on G2.com.

Can't think of anything at the moment. We've been using OnePoint for about a year and have no regrets. Review collected by and hosted on G2.com.

I find it easy to do business with OnePoint. The technology has saved us hiring a full time staff member in our HR Department. The customer service is why we continue to do business with them month after month. Their staff is always very friendly. They are very efficient and always follow up with me every time I need something. I am never on hold for more than a few minutes. Everyone I speak to seems to know me and my account if my dedicated customer service rep is at lunch or out of the office. We were in dire need of labor forecasting and budgeting. We have Union employees and none of the 4 vendors we looked at could let us manage them the way OnePoint could, we saw so many demos I lost track but in the we chose OnePoint because of the configuration. Review collected by and hosted on G2.com.

I have nothing negative to write here. I don't feel like I am just a number at OnePoint. They seem to care about my account. Review collected by and hosted on G2.com.

I like that it truly is an all in one technology. I've heard it a few times from several different vendors, OnePoint actually is the real deal. We use every part of the software from recruiting to off-boarding. I liked that they took time to understand our business, our processes and were able to show my team how their software would indeed save us time and money because of insufficiencies. In one area in particular (Time Management) we saw an ROI immediately between manual work that it took to manipulate the data before it got to payroll, to buddy punching and capturing time for our field employees, we have see massive improvements. It's fair to say that OnePoint pays for itself and them some. The customer service team is terrific! Review collected by and hosted on G2.com.

We have been using the product for quite sometime, I believe a few years. We had some complaints about the ease of use up til Nov of last year but then they did a complete over haul of the UI and we are very impressed with the new look and feel. We have more functionality and it's a lot easier to use. Review collected by and hosted on G2.com.

I was getting weekly complaints about the last HCM we were using, Paycom. I like best that I am no longer getting complaints. It works. The team at OnePoint is spot on in their approach. The sales person told me that they were trying to change the way businesses think about service...I thought it was corny and a sales tactic...but he was right. OnePoint changed the way I view customer service. It's an efficient product that has streamlined my HR department and finance team. I like that I was under promised and they over delivered. They gave us the perfect expectations and my team wasn't disappointed in anyway. In the past, I believe the sales person was just trying to get a sale and at the end of implementation I only heard from that person when they wanted to up sell me on something new. It was comical to me that they really thought I would by anything from them after how painful implementation went. Review collected by and hosted on G2.com.

Once I waited on hold for 2 min, typically it takes 10 sec or less. This is a very small dislike, and I say it as a joke because my company has actually learned a few things about customer service from OnePoint. They truly put the customer first, something we strive to do as well. Review collected by and hosted on G2.com.

We love the service. They did not oversell the technology. The software can do exactly what they said it could do. We have solved so many issues pertaining to HR/Payroll/Time that it blows my mind. We were struggling with Paylocity because we were using so many different products. We have over 20 EIN's and every-time we logged in to any of them it was so slow. It was like our company broke their product. They kept telling us that it was only happening with us, but we didn't believe them. We were having to use 4 different solutions in order to make it work for us. I am not very techie, but it seemed like they were using older software technology and it really affected us. With OnePoint...all of that went away. We don't have issue with how slow each EIN is and the service is amazing. Review collected by and hosted on G2.com.

I have nothing to write here. We all know how frustrating it is when we log into a solution and it doesn't perform the way we were told it would...with OnePoint this isn't the case. We were not oversold on the product and we love the service. Review collected by and hosted on G2.com.

I like the customer service. My employees love the mobile app...so easy to use!! It feels like the staff are happy when I call them, genuinely happy. They are respectful and always follow up with any tasks I have for them. It sounds corny but they do put the customer first, at least with my account. I find it easy to do business with OnePoint. Their product is superior to any I've used. I like that my staff doesn't complain any longer about the HCM software. We went through a pretty rough year with Paycom, our previous provider. They often wouldn't follow up and once implementation was done we never saw anyone from that company again unless they wanted to sell us something. We ended up being charged for 2 months of service when we left and I didn't even fight it, I just wanted out. We vetted 4 companies before switching to OnePoint and we found them to be easy to use, user friendly with a very robust TLM and HR functionality. We are pleasantly surprised with their customer service and willingness to help us no matter how much time it takes. Review collected by and hosted on G2.com.

I have nothing neg to say here...once we were on hold for 3 minutes, compared to our previous vendor that is nothing. We saw an immediate ROI by switching to OnePoint. Review collected by and hosted on G2.com.

I like that they are an all in one solution. I find the interface to be easy, almost like they knew how I was thinking. But the biggest part is their customer service department. I find that at the end of the day so many HCM vendors have the same features but if they have newer people trying to help you, you almost feel like you are teaching them and it's very frustrating. I love the experienced staff that answers my questions quickly. I can be a slow learner through webinars and I was very happy with the way they came out onsite to help us and answer questions. Review collected by and hosted on G2.com.

The product and service meet the expectations that were set, so nothing to report here. It took us a week to wrap our heads around the report writer, not that it was difficult, it was just a new way of thinking. We love it now. Review collected by and hosted on G2.com.

I was surprised when my team brought OnePoint to my desk and said this is the company we choose for our new HCM. I had never heard of them. I asked a lot of questions and asked to see a high level demo. The technology impressed me. I asked for 3 references they gave me 6. I asked to speak to someone in service and implementation they connected me right to the COO, Scott. I loved the sales process and the culture of OnePoint. They save my staff 11.5 hours every week on payroll and time. The Sales Manager, Trey, actually took time out of his schedule, a whole day, to train all of my employees how to use the Mobile app and the TLM product. He never OVER promised but he certainly has OVER delivered!! I have never said that about any HCM company, and that is saying a lot since we have used ADP, Paycom and Paylocity in the past. Review collected by and hosted on G2.com.

I was just about to write something here but decided to call OnePoint first and asked. Denise picked up immediately and showed me where to go in the software to make the change...so now I have nothing to write. I wanted to hire someone and give them a direct deposit on the first payroll with no pre-note and I thought I was being forced to pre-note...but I was not, Denise showed me where to make the change. Review collected by and hosted on G2.com.

I like that we can configure the software to our own processes. I like that when we call they pick up quick and I don't have to wait on hold for hours to get an answer. I like that OnePoint makes me look good in front of my CFO because I made the right decision. I like that OnePoint doesn't always call me and try to sell me other services. Review collected by and hosted on G2.com.

I have nothing that I dislike at the moment. Looking back, nothing either. Review collected by and hosted on G2.com.

Reporting is easy, completely customizable, and always exports to Excel. (Our previous payroll software was incredibly difficult to get good reports out of, and they charged for every little change to any report.) Review collected by and hosted on G2.com.

Lag time between entry and response, meaning anywhere from 3 to 12 seconds from typing in a field to seeing the result and being able to go to the next field. (Partly due to our network security, but we upgraded, and so did OnePoint, and our other services got faster, but OnePoint did not.) 12 seconds is a really, really long time to wait between every field when you're trying to enter a hundred or so time corrections! Review collected by and hosted on G2.com.

I love the interface of the app in particular. I'm always on the go and to pull up information on the app helps me dramatically and saves a lot of time. Very easy to use as well as you can pretty much customize anything you want on your OnePoint homepage. The customer service was superb as well. I had issues with my app when I initially installed and within 10 minutes of an email to support, they got right back to me with the resolution. Review collected by and hosted on G2.com.

Because you can customize anything you want on your homepage, it does take a few extra steps to get what you want. It takes a little practice, but once you've done that, there is no issues. Review collected by and hosted on G2.com.

Customer service, and the ability of the software to be written for our unique organization. Staying compliant with two different state departments and county departments is manageable with OnePoint Review collected by and hosted on G2.com.

There is a learning curve. However, it's worth the work to learn the software. Review collected by and hosted on G2.com.

One Point customer service is great. They are always available and have short wait times when on the phone. If they can not help you fix the problem right away they do call you back within 24 hours to provide a solution. Review collected by and hosted on G2.com.

The program is complicated to use. There seems to be several different things that you have to do just to accomplish one task,. The program has a very data based feel and not super easy to navigate. Designing reports are difficult and assigning groups is a challenge. Review collected by and hosted on G2.com.

We like best the fact that it is one database of information. We can create any report from all data. It is very sophisticated software and does everything and more than we can need. Review collected by and hosted on G2.com.

Not having enough time to learn everything thing that One Point can do for us. I would like to utilize more of what the system can do. Review collected by and hosted on G2.com.

I love the benefit department! They are on top it especially Amanda. Review collected by and hosted on G2.com.

The communication and training is horrible. If you are new and not sure how to create a payroll system from scratch then you are out of luck with One Point. One Point can be useful if you know what you are doing otherwise you will be disappointed. Review collected by and hosted on G2.com.

We switched to OnePoint a year ago and it was a smooth process. The support we have received from the team is great. Any time there are questions or concerns they have been answered quickly and efficiently. Review collected by and hosted on G2.com.

So far there is nothing I don't like about OnePoint. Review collected by and hosted on G2.com.

"All in one box" service from payroll to training, the system tracks and reports on everything. Review collected by and hosted on G2.com.

nothing at the moment......................................... Review collected by and hosted on G2.com.

I like that no matter how simple or complicated I can get assistance IMMEDIATELY from any contact (phone or email). Review collected by and hosted on G2.com.

The only issue I experienced was with the tax withholding for the state of Arizona. Review collected by and hosted on G2.com.

The thing about One Point I like best is the customer service. Their employees are very knowledgeable and prompt to answer your questions. Review collected by and hosted on G2.com.

nothing against the company. I am new to HR and there's so much to learn. I haven't been able to fully utilize the software. Review collected by and hosted on G2.com.

Reports, support and easy access

user friendly Review collected by and hosted on G2.com.

nothing really, all seems to working out for what we need Review collected by and hosted on G2.com.

I love that when faced with either a general question or an immediate need, that my support team is prompt in answering my questions thoroughly, and not just completing the task at hand. I appreciate their instruction as opposed to handling things on their end with no explanation of how to carry on in the future! Review collected by and hosted on G2.com.

Honestly, the only complaint I could make is regarding the pre-notes for Direct Deposit, which is of no fault to OnePoint - but rather the safety net to ensure proper processing of funds. Other than this "inconvenience", for lack of better term I have no dislikes. Review collected by and hosted on G2.com.