In the case of our private lending business, Coast's greatest advantage is the transparency it provides. The CMMS works as a silent observer of all maintenance activities on the properties we finance, thus giving an unbroken record of all the activities. When investors request information about the condition of the asset, I can, without any delay, present the full history of work orders, predictive maintenance schedules, and costs via the Facility Management dashboard. The business instant messaging feature is also very helpful in quick communication with borrowers as regards to the maintenance issues, thus eliminating the long, lost email chains situation. Review collected by and hosted on G2.com.
At first, it was quite a challenge to personalize the work order templates so they could fit different kinds of properties. Nevertheless, it has now perfectly standardized our processes. Review collected by and hosted on G2.com.
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