OnBase Reviews & Product Details

OnBase Overview

What is OnBase?

OnBase is a single enterprise information platform for managing content, processes and cases deployed on-premises or in the Hyland Cloud. OnBase centralizes important business content in one secure location, and then delivers relevant information to the right people when they need it, wherever they are. Increase productivity, deliver excellent customer service and reduce risk across the entire enterprise. Learn more at OnBase.com.

OnBase Details
Website
Discussions
OnBase Community
Languages Supported
Arabic, Czech, Danish, German, Finnish, French, Hebrew, Indonesian, Italian, Japanese, Korean, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Swedish, Thai, Turkish
Product Description

OnBase helps you improve customer service, reduce operating costs and minimize risk. It does this by providing you with instant access to all your data, documents and business processes from wherever you are, whatever device you are using or application you are working in.

How do you position yourself against your competitors?

OnBase provides a single platform on which to build content-enabled applications. With one system to support, maintain and upgrade, you’ll realize a low total cost of ownership and minimize IT sprawl.

The OnBase product suite is built on a single database, code base and content repository. The OnBase platform is continually updated to ensure that OnBase stays current with industry trends and technology innovations. It also provides IT with an agile framework to create and rapidly deploy content-enabled business applications without custom code. As such, OnBase empowers IT departments to respond to changing requirements at the pace business units have come to expect.


Seller Details
Seller
Hyland Software
Company Website
Year Founded
1991
HQ Location
Westlake, OH
Twitter
@Hyland
13,006 Twitter followers
LinkedIn® Page
www.linkedin.com
3,434 employees on LinkedIn®

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OnBase Reviews

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Owner/Operator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

With OnBase, Hyland offers a wide variety of modules and capabilities allowing customers to build a made-to-order solution without having to pay for features they're never going to use. Many of OnBase's tools are highly configurable without any need for custom programming, but the ability to do so is there if you wish to devote the resources to it. The workflow & workview modules allow for the building of in-system applications and rules-based process automation to easily reduce your dependence on paper-based processes. Review collected by and hosted on G2.com.

What do you dislike?

Unlike the punctuality of their tech support and sales staff, if you are considering becoming a cloud-hosted customer, be prepared for extended wait times for service from the cloud team. Also, while Hyland's modules cover capabilities and integrations with many different platforms, native support for Google apps is very minimal. This can be circumvented if you have a knowledgeable development staff to develop custom integrations, but first-class out-of-the-box support for Google Docs instead of a dependence on Microsoft Office would be better. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Invest in training team personnel. I'd recommend having a certified admin and one extra for every 200 or so employees. Also have 2 or 3 certified workflow or worview developers if you choose to purchase those modules. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our most recent initiative was to implement an E-Plan Review system in OnBase to replace our paper-based review system for engineering, commercial building, and zoning permit reviews. The switch helped to shave weeks off of turnaround times and has drastically reduced paper waste & storage. Clients now receive instant notification when a review has completed on their submitted project. If changes need to be made and re-submitted, clients can make those changes and resubmit digitally without the need to pick-up old sets of paper plans and have new ones printed and dropped-off. Review collected by and hosted on G2.com.

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Software Developer II
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

OnBase can be molded to fit many different use cases and can be used in some capacity in almost every department of a company. Review collected by and hosted on G2.com.

What do you dislike?

There are a number of different applications that need to be used when being an administrator for this product. It is also best to keep as many end users on the same application (Unity, Thick client, Web client) as possible to reduce confusion and help make upgrades easier. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

OnBase is something that can be used as little or as much as your business needs. If you are interested in OnBase and it feels like the best option, starting by using it in a smaller role with minimal risk may be a good way to test it out in a real world scenario. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

In my experience, the most common problems OnBase has helped solve relate to efficient document workflow solutions, data capture, reporting dashboards, and document sharing. Review collected by and hosted on G2.com.

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VP of Development
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The ability to connect any 3rd party application and configure the system to create endless possibilities for business process automation Review collected by and hosted on G2.com.

What do you dislike?

The server infrastructure and upgrade process. We have over 20+ servers to make our system run efficiently. Since we are an Enterprise customer, we have all modules that they offer so every module has to be upgraded individually at upgrade time and it makes it really difficult to test and move to the next version. The infrastructure setup alone requires a fully staffed team that is extremly knowledgeable around server infrastructures. Otherwise, I suggest being in the Cloud which is A LOT more expensive. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Start small and understand your goal for the solution you are trying to build. OnBase can handle anything you can dream about. Try not to overcomplicate it from the start. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are trying to run all of our internal business processes through OnBase. We have already saved over 25,000 hours in processes on an annual basis to the point where we have not had to grow our Operational staff to support our growing business. Review collected by and hosted on G2.com.

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Liaison for Central Stations / Alarm Dealers at Pulsar Alarm Systems - HALO Division
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Easy of use and the ability to adapt to multiple industries with one product all tied together. The community gives everyone a voice and the ability to voice their opinions and drive new features/functionality. Hyland's yearly conference brings everyone together to learn about new features and products about the platform coming to market, training, testing and networking with others to see how you might have a new use case to bring back to your office. Review collected by and hosted on G2.com.

What do you dislike?

Simple item really, moving projects from Test/QA to Production. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use OnBase as a business process improvement tool as well as a ECM. All of our business units benefit from OnBase but to pick a couple of the larges would be our Claims Processing, Client Implementation and Support, Participant Services team, Sales and Accounting. Review collected by and hosted on G2.com.

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Associate Software Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is the wide platform where we manage our contents and different processes. This has minimized all the threats and insecurity we faced in terms of data security across our entire enterprise. It has brought collaboration in our workflow across our organization in our major processes related to IT and other core business systems. Thanks to this software which has saved our time and delivers us quality services. Review collected by and hosted on G2.com.

What do you dislike?

It is a bit difficult to manage large sized data and it does not have efficient filtering features. It has high pricing and licensing is also very complex, due to which some organizations may not afford it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Highly recommended platform with tons of interesting features. You can also modify it according to your needs, like tracking and billings. It is excellent in scanning the documents as well. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is excellent in automating our organization processes which has helped to manage our budget, like we really do not waste money in printing, shipping and storing paper. Through this application we are more clear idea about our requests, transactions and order. We are using this tool from a long time and did not face any issue about time consuming, coding etc. It is going completely perfect. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

OnBase has provided my organization a solution that is preferrable to handling large volumes of paper documents. Review collected by and hosted on G2.com.

What do you dislike?

My biggest gripe with OnBase is the user interface, which carries too many features and icons irrelevant to my job that clutter up the viewport, thereby shrinking the available space for documents I actually need to see. To date, I'm not aware of any possibility for customizing the interface. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It would be a good idea to inquire about the flexibility of the user interface and how OnBase handles large quantities of data. It appears to be a safe and secure solution, if somewhat slow, so if speed is a huge concern, I would look elsewhere. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

OnBase provides basic database functions for storing, retrieving, and reviewing confidential documents. As far as I can tell, it is a secure solution and has greatly reduced paper waste, which is a huge improvement. Review collected by and hosted on G2.com.

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CIO
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The integration with all of our line of business systems. The ability to create workflows between line of business systems without the need of programmers. Review collected by and hosted on G2.com.

What do you dislike?

Not really any downsides that we see. Very user friendly Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Think outside the box. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We create workflows between departments using multiple line of business applications. The single authoritative source is great. One location for all documents and the ability to move processes thru different offices has been a tremendous value. Review collected by and hosted on G2.com.

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Web Developer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It effectively monitors workflow in all departments within our organization.Our sales team easily save customers contacts and use them during email campaigns. Contributes to proper record keeping for all business operation. Review collected by and hosted on G2.com.

What do you dislike?

It has offered great service and we have not experienced drawbacks since we started using this platform. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I highly recommend the use of this platform. Great service and worth its cost. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keeping client records and use them to update them on our products and services. Managing workflow in all departments in our company. Review collected by and hosted on G2.com.

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Senior IT Business Analyst (OnBase)
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The ease of use and IT administration and implementation is hard to beat. Hyland continues to improve and develop it's software to evolve from it's initial implementation as a scanning solution to a leader in automated workflows and enterprise content management. Review collected by and hosted on G2.com.

What do you dislike?

The support model has declined slightly as the organization has continued to expand. There have been recent improvements that have been developed to try to improve and rectify some of these struggles. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The ease of form development and automated workflows have allowed us to quickly implement new solutions that are leverage system-wide. Review collected by and hosted on G2.com.

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Senior Account Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We are happy and satisfied customers of OnBase Hyland, which has provided its services to manage our content and helps in data organization. We are at ease to manage our content, processes and cases. In the past we had faced issue of corruption but with this application, we have surety that along with processing it will keep our content in one secure location. It aims at providing us the right piece of information, whenever needed. Review collected by and hosted on G2.com.

What do you dislike?

It is complex to get start and to manage large number of files and then searching through them, sometimes requires time. Also I have faced an issue about the request processing; it is very disturbing in case of emergencies. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you really have some experienced person that can really use it to full extent, then it will surely benefit your organization through its amazing features, as it has strong modules and APIs. This is very effective tool to manage your data and put them in order along with assuring you its easy access at need. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

OnBase provides us content enabled solution, we really did not face any problem in its configuration because it does not involve much coding. It is a low-code application development platform that integrates with various applications; we have found it could very reliable because it can be accessed through mobiles, thus it has provided us flexibility to work outside the office. Review collected by and hosted on G2.com.

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Project Analyst Supervisor
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Our institution uses OnBase for a wide variety of business processes. The delivered features allow for an incredible amount of expansion... Workflow, Workview, document retention, etc. There are dozens of integration that expand its use even further. This is truly an enterprise document management system. Review collected by and hosted on G2.com.

What do you dislike?

Some of the form generation tools are not very user friendly. This has gotten better with Unity forms, but there is still room for improvement. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Document management. Many processes start with a document and then actions take place. OnBase allows us to do this, plus put data/document retention standards on top of that. We are shortening our document float and increasing efficiency. Review collected by and hosted on G2.com.

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Regional Controller
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

To my opinion, the best feature of OnBase is the ability to manage capture of documents, document creation and the electronic signature from start to finish throughout the product life cycle. In addition, I like the way the structured and unstructured workflow has been optimized. I must suffer a lot, as a worker, in the search for documents from a folder pool, but I may search for each document in the search bar with this special application. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes it lags behind, but otherwise it is good technology because of the poor internet connectivity. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

All this can be accomplished by this real helper from keeping records in order to organize them periodically. It justifies each feature and nothing can also be denied. I also like the way that it interacts with other applications of my company, because I find it difficult to move from one application to another. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

OnBase is also known as versatile content management which streamlines business programs in organizing documents and data. It gives me immediate access, whenever I have it, to all the critical information. The workflow engine is perfectly manageable, whereby my devices don't need custom scripting. The product's graphical user interface is very elaborate and easy to understand. Review collected by and hosted on G2.com.

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Associate Director
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Senior Electrical Engineer
Consumer Goods
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

onBase can easily store all of our files, images, conversation chat and videos. Saving all our documents to the cloud storage is a huge benefit for its users. Important documents and files can easily be shared and stored with also accessed our files at anywhere. It also provide the unlimited storage space options which will allow us to backup all important files. Review collected by and hosted on G2.com.

What do you dislike?

When I upload a documents and files to the onBase software, then I would prefer to make it editable. Sometimes we cannot work directly from the stored files and documents in the onBase software. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

onBase is great tool for storage because we can easily manage all of our important documents and files efficiently. This software provide the best quality for uploading the multiply files and also can easily share the multiply files with anyone. Review collected by and hosted on G2.com.

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UE
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

OnBase is a great resource! It is a quick and easy way to access hundreds of files. It is very quick, taking little time to navigate through the OnBase data base and deliver results. The quality of the visuals are great, which is especially helpful when you are looking up documents from the 1940's! I have had almost no issues with OnBase and would recommend it to anyone looking for a way to clearly and efficiently store electronic files. Review collected by and hosted on G2.com.

What do you dislike?

The thing that is least helpful about OnBase is that you have to type in every number or letter exactly correct or your file won't show up. I wish it had a feature like Google does that says "Did you mean..?" This is an inconvenience more than an error, which I think speaks to how well this software runs. However, it would be helpful to have that feature when you have to type in letters and numbers quickly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend using this software! It produces little to no errors and maximum efficiency. It is quick, effective, and user-friendly. I have had almost no issues with this software. It is very easy to navigate and great for efficient data management. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

OnBase allows you to store hundreds of documents and electronic files in one place with an easy look-up system to access all of them quickly. In my office, it is used to store documents dating all the way back to the 1930s, and we have had no issues with clarity or visuals. I would highly recommend this software for any office looking for an efficient and effective data storage system. Review collected by and hosted on G2.com.

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Degree Audit Assistant
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The best thing about OnBase is how a person can centralize important business documents and a variety of contents in one single location that is secure. Additionally, if this information needs to be retrieved, it is also easy to access it from anywhere. Review collected by and hosted on G2.com.

What do you dislike?

The layout of OnBase could have some improvements. The latest version still looks a little confused and outdated comparing it to recent cloud softwares. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

In both organizations that I have worked in the past, they both used OnBase. It is a great software with many functions and allows you to maintain an order of documents. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

OnBase helps an organization to have all their documents in one single place, online, that can be categorized in multiple ways. Review collected by and hosted on G2.com.

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Project Manager
Marketing and Advertising
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Perfect software helps to manage workflow engine that allows clicking and pointing configurable workflow that need no custom scripting. Organizing documents become easier by using this software. The interface of the software is well developed just like using the desktop. Flexibility and features that are offered in this product are worthily because it helps me to do my to upload documents directly which makes it more easier and convenient and also much time saver in order to view a lot of documents from different members in just few clicks. Its internal features are very much developed as compare to other managing software that are more costly and also time consuming. Review collected by and hosted on G2.com.

What do you dislike?

I don’t find any major con in this software only sometime it show slow progress and also there is excess of options on the page that needs a training to operate this software otherwise its perfect for managing documents in any kind of organization where there is a need of managing documents instead of manual recording or using other useless software. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Onbase is suggested for those who want management in their business setup to avoid any kind of confusion and to avoid mismanagement in their workplace because its features are well proficient for any kind of worker who is working in a company or a any kind academic organization. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The best software for content management use for the security of your documents and also provides a centralized location for business content. It is preferable to keep business records and cases in order to have a sound and secure business because it is best place to handle documents capture, documents generation and also a place to keep electronic signatures. Indeed a best place for any organization to keep check on its documents and also to control their information to a certain level and to simplify their tasks with a facility to pursue their innovation. With the help of this software we can convert unstructured data into a structured one that contains numbers, dates and facts in order to improve the data distribution and overall communication in a particular organization and company. Review collected by and hosted on G2.com.

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Software Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Eu gosto do recurso incluído no Outlook Incrível, tenho a opção de usar uma opção de desktop e navegador. Eu amo que é fácil de usar e agiliza as tarefas diárias para maior eficiência no trabalho. Review collected by and hosted on G2.com.

What do you dislike?

Nós mudamos para adobe reader como o padrão, de modo que resolvido muitos, mas não todos os problemas de crashign, mas provoca enorme dor de cabeça em outras plataformas onde confiamos no Adobe Pro para editar e modificar e combinar documentos PDF Mudamos para adobe reader como o padrão, de modo que resolvido muitos, mas nem todos os problemas de crashign, mas provoca enorme dor de cabeça em outras plataformas onde contamos com o Adobe Pro para editar e modificar e combinar documentos PDF É meio desajeitado e pode carregar lento às vezes Mas, assim que eu chegar acostumar com isso, vai ficar bem Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Ótimo produto que você vai adorar Sistema de gerenciamento de documentos fácil de usar Certifique-se de testar o Onbase com todos os seus sistemas Eu diria que isso será ótimo se você souber exatamente como funciona - como se você quiser reclassificar vouchers, onde você deve clicar e quais espaços você deve colocar as informações em Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

O tempo gasto na digitalização não chega nem perto do tempo gasto procurando, puxando e refilando faturas Isso nos permite processar aplicativos rapidamente e continuar organizados Fácil documentação de arquivos de backup Deveria simplificar nosso fluxo de trabalho de comitês e ainda ter que ser concluído fora do Onbase e carregado. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I love that documents can be found, uploaded, and shared easily. Review collected by and hosted on G2.com.

What do you dislike?

It is challenging to have yo use workgroup numbers to find document. There is also a lag in documents showing up at times. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy to upload, save, and share documents across agencies. Review collected by and hosted on G2.com.

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Student Affairs Assistant
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

OnBase makes my job incredibly easy! Gone are the days where I can't find the file I need quickly, or have to search through several folders, or even take a long time to scan multiple documents into a student's file. OnBase's batch scanning and file organization makes everyone's job at our college better. While a student is front of me, I can search their ID and immediately see every document they've ever submitted. Also, while scanning in multiple documents for multiple students, with the "Pre-Index" option, I am able to quickly index over 50 documents in 5 minutes or less. Amazing! Review collected by and hosted on G2.com.

What do you dislike?

I have used OnBase for almost a year and haven't found anything I dislike. You are able to customize this program to what fits your needs the best, and it has been perfect for our college. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Definitely try this. File sharing has never been easier than using this product. A++++ program! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The business problems I am solving with OnBase by Hyland are numerous. This system makes our filing system quick, efficient, organized and easy. File sharing among our colleges is necessary-especially with student transcripts. Once a document is uploaded, searching a student's ID will bring up every document that they've submitted in a minute. It's incredible! Review collected by and hosted on G2.com.

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UF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

That it is very easy to use and it can house all of our important documents. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes, it takes too many clicks to get to what I want to open rather than everything being on the home page. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This system rarely has any errors or complications with opening items. Review collected by and hosted on G2.com.

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Student Finance Counselor
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I do like that you are able to have a person's interactions with your office altogether in one place. It in convenient to be able to see when and how many times they came in or called and who talked to them. It is also nice to be able to open up their record and review the documents all at once. Review collected by and hosted on G2.com.

What do you dislike?

I don't like that it takes a long time to load. I also do not like that there is so much on the page for options. All of the options are not very self explanatory so you really need to be trained by someone. I know that is possible but it is just not as convenient.. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend this because a lot of people do find it helpful (like myself) and they like the product for its fullness (not me completely). It is a handy tool so if someone is exploring they should give it a go. I do not know how much it costs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are having everything for our customers in once place so that we do not need to open up multiple programs. We also can keep statistics of each person and the total amount that we see. It is helpful to have everything in one place and saves time. Review collected by and hosted on G2.com.

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AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

OnBase is easily customizable and gives us the tools we need to store documents in many different ways and share with colleagues, but also control the security of the document. Review collected by and hosted on G2.com.

What do you dislike?

As an admin user, there are a lot of options to customize which also means a lot of boxes that need to be checked or unchecked which is confusing at first. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Minimizing paper storage, making documents more secure, eliminating needless duplicate copies in other offices and securely sharing documents. Review collected by and hosted on G2.com.

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UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It's easy to upload and look up records and individuals. Review collected by and hosted on G2.com.

What do you dislike?

There isn't validation so it's easy to make a mistake. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are storing member files and updates. Review collected by and hosted on G2.com.

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Senior Student Finance Counselor
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

More user friendly with Colleague. I like that you are able to email into OnBase rather than having to print, scan, then upload as with previous systems that we have had. Form creation is another good feature. It has allowed us to better track students, wait times, and track counselor statistics. Review collected by and hosted on G2.com.

What do you dislike?

Not user friendly. The system is difficult to navigate. Finding forms takes a lot of effort to find the student, the documentation that has been uploaded to their account, etc. It is hard to know how to search. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take a class on how to use it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Efficiency with being able to log scan directly to OnBase Review collected by and hosted on G2.com.

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