Hyland OnBase Reviews & Product Details

Hyland OnBase is resourceful in content and document management, ensuring that it captures all of them and store them

The app supports workflow through easy configuration and automation, something that reduces any manual steps

Hyland has no code required and it handles tasks with high precision

The app connects with multiple enterprise apps, including Workday, Salesforce, among others

Hyland ensures high reliance and compliance, and this involves robust security management Review collected by and hosted on G2.com.

Hyland has challenges in configuration, something that needs IT support and proper training

The pricing model for Hyland is challenging and total costs is significantly high Review collected by and hosted on G2.com.

Ease of use, ease of administration, the capabilities (if leveraged). Great community and responsive support. We are new to the product and are still flexing our wings and OnBase's as well. We are cloud-hosted which also makes administering the product much easier. Review collected by and hosted on G2.com.

Sometimes it can be difficult to navigate the different offerings to know what is included in "packages" and what are bolt-ons. There is a cost involved. Also, it can be difficult finding the right resource to provide the right answer to a technical or product question. Review collected by and hosted on G2.com.

All the integration options. Unity is easy to use. Review collected by and hosted on G2.com.

Technical support is hit and miss. Some analysts are amazing and so very helpful. Some seem to just want to close tickets as soon as possible with no real resolution. Scan formats in Unity are difficult to manage. Review collected by and hosted on G2.com.

The user friendliness is truly what shines. The low code solutions for complex processes are impressive and will make tackling our designated project pretty seamless. Review collected by and hosted on G2.com.

So far, I have not had my hands on our system on prem, but from the conference and training there have not been a lot of issues. I think having multiple clients can be a little bit confusing to new users, but once you are used to it, it works well. Review collected by and hosted on G2.com.

OnBase has made it possible to automate processes that have traditionally been manual. The possibilities seem endless. Review collected by and hosted on G2.com.

There is nothing I dislike. There are features I wish we had and one being, the ability to text students from OnBase. We have comments/responses set up and the student gets an email, but we'd love to be able to fire off a text. We love OB though. Review collected by and hosted on G2.com.

The ability to incorporate so many paper and digital content into one main repository with easy and varied access. Review collected by and hosted on G2.com.

Some of the limitations on indexing, and the Citrix environment for our cloud based solution. (How many times can I repeat how much I dislike the Citrix Virtual Interface as an admin?) Review collected by and hosted on G2.com.

It's the most robust platform of its kind on the market with the most powerful workflow engine. Review collected by and hosted on G2.com.

Client disparity, it took a long time to get to this modern look / platform you have now. I endured years of "this seems old." Review collected by and hosted on G2.com.

The ability to streamline processes from ingesting emails, to auto indexing documents, and then passing necessary documents into a workflow for users to act on. We are also able to have actions send notifications and emails to other departments to reduce the amount of time users have to switch between systems. Review collected by and hosted on G2.com.

It would be nice if OCR could capture data without storing it as a keyword on the document. It would be nice if it could just write the data to a database table linked by the docid so that we could reference the values when needed. Review collected by and hosted on G2.com.

A standout feature is its seamless link with geographic systems—tying documents to real-world locations for smarter planning. OnBase also streamlines secure e-signing {no printing/scanning required} and keeps our database neat, compliant and effortlessly aligned with internal standards. Review collected by and hosted on G2.com.

It needs periodic tune-ups—like query optimization, component refreshes or storage checks—to stay quick, reliable and free of those little “hiccups.” Review collected by and hosted on G2.com.

OnBase can go great things when configured correctly. I've seen so many processes streamlined and optimized and how much it helps workers. One of the processes I built in the past was so amazing the person I created it for literally cried tears of happiness. Review collected by and hosted on G2.com.

Honestly I don't have anything that comes to mind currrently. I have not run into any big roadblocks in OnBase configuring solutions that stick out in my mind. Review collected by and hosted on G2.com.