--- title: Odigo Reviews meta_title: 'Odigo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Odigo works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 4 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Odigo Reviews **Vendor:** Capgemini **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.1/5.0 **Total Reviews:** 4 ## About Odigo Odigo helps large organizations connect with individuals through world-class, cloud-based contact center solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents. Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 300 clients around the world. ## Odigo Pros & Cons **What users like:** - Users find Odigo's **ease of use** exceptional, making travel planning in Japan straightforward and enjoyable. (2 reviews) - Users appreciate the **intuitive interface and excellent natural language processing** offered by Odigo's AI technology. (1 reviews) - Users find the **easy setup** of Odigo simplifies travel planning in Japan remarkably. (1 reviews) - Users enjoy the **efficiency** of Odigo, easily connecting with many people across locations without time-consuming separate discussions. (1 reviews) - Users find Odigo to be **intuitive and easy to use** , appreciating its smooth UI and effective voicebot capabilities. (1 reviews) **What users dislike:** - Users found the **learning curve** of Odigo confusing initially, making it challenging to get accustomed. (1 reviews) - Users experience **software bugs** that can lead to crashes, impacting the overall reliability of Odigo. (1 reviews) ## Odigo Reviews ### 1. Great tool for Call centers and great NLP Solutions **Rating:** 4.0/5.0 stars **Reviewed by:** Ashutosh C. | Senior Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2025 **What do you like best about Odigo?** It is pretty simple to use. The UI is pretty smooth and it has great Natural language processing if you use voicebots. **What do you dislike about Odigo?** It can be buggy sometimes and can crash sometimes. **What problems is Odigo solving and how is that benefiting you?** It helps us in answering user calls and doing outbounds. Also, there is a voicebot which helps solve L1 user queries. ### 2. Very good **Rating:** 4.0/5.0 stars **Reviewed by:** Vishal P. | Freelance Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2025 **What do you like best about Odigo?** Able to connect with many people in different locations, saving my time to connect with them separately on other platforms and discuss the business process. **What do you dislike about Odigo?** Earlier it was bit confusing to get used to it. **What problems is Odigo solving and how is that benefiting you?** It's helping me in recruitment ### 3. Odigo **Rating:** 4.0/5.0 stars **Reviewed by:** Aniket G. | Salesforce developers, Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Odigo?** Its user-friendly platform makes travel planning in Japan super easy. **What do you dislike about Odigo?** Limited coverage outside major tourist spots. **What problems is Odigo solving and how is that benefiting you?** Odigo simplifies Japan travel planning by offering tailored itineraries, saving time and reducing stress. ### 4. Best Customer Service Solution - Odigo **Rating:** 4.5/5.0 stars **Reviewed by:** lorenzo s. | Marketing Manager , Apparel & Fashion, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Odigo?** First, I like that Odigo is fully cloud based and comes with great features It makes handling customer issues and engagements easy It is easy to deploy and integrate to exisiting software. **What do you dislike about Odigo?** With Odigo , there has only been good experiences and no dislikes. **What problems is Odigo solving and how is that benefiting you?** It is a great contact center for business and has made it eays to handle customer needs. - [View Odigo pricing details and edition comparison](https://www.g2.com/products/odigo/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+18%3A23%3A28+-0500&secure%5Bsession_id%5D=67c5cdaf-ce6f-4534-bf01-9ee75196a62e&secure%5Btoken%5D=95e05b92175e983ad21014c3b174a6af229b7c03fb3669096993029eb69a343d&format=llm_user) ## Odigo Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech - Generative AI **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring ## Top Odigo Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,602 reviews)