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Northpass

4.7
(6)

With Northpass, you can efficiently train employees, customers, and partners with a single solution.

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Northpass review by Leah H.
Leah H.
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"Intuitive for Admins & Learners"

What do you like best?

I like that I can create a course with multiple sections each containing sub-topics and activities. This way I can split up the lessons into easy to digest pieces for my learners without having to string together courses behind the scenes.

What do you dislike?

I would like more granular visibility into the progress of my learners (topic-by-topic) and the ability to complete or override tasks on their behalf if needed.

Recommendations to others considering the product

Northpass is a great fit for customer training. Nothing for the customer to install and no explanation needed for the learner to figure out how to use the product.

What business problems are you solving with the product? What benefits have you realized?

We are providing our customers with 24x7 access to training courses giving us a better global reach. We are providing a higher touch service compared to Help Documentation but a lower cost service compared to one-on-one consulting. This has opened a new revenue stream for us. Customers who wouldn't have previously purchased a high cost service are benefitting from the additional support they get when taking a training course compared to trying to self-teach with Help Documentation.

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Northpass review by Allison P.
Allison P.
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"Great product, but limiting in a few ways. "

What do you like best?

There's a lot of room to customize the appearance of your courses, which is nice since our company likes to keep things all under one brand identity. We also find that the options for question types is fairly extensive, which is a great way to keep trainings like this interesting!

What do you dislike?

The process of updating the appearance of the courses requires HTMl / CSS knowledge, which not everyone has. There are also a lot of features (like linear course pathways) that feel like they should be included in the core product, but are actually paid additions.

Recommendations to others considering the product

Think through your courses thoroughly before creating them all! And make sure you're creating them in a way that makes sense to the client if they have the choice to pick and choose where to proceed to after completing a course. It doesn't always happen in a linear fashion. Also, make sure you know some HTML / CSS if you want to redesign any of the courses! Adding CSS to the text editor also disappears if you edit the text itself, so make sure you've included all your rich text, THEN add css, otherwise all styling will disappear. I think this might be a bug.

What business problems are you solving with the product? What benefits have you realized?

We deliver on an online software to our clients that we have to teach how to use. We used to do manual guided trainings - but that wasn't scalable or effective. Instead, we've created a 6 module self paced training course through Northpass, which helped us scale our training efforts and cut time from the onboarding process.

What Corporate LMS solution do you use?

Thanks for letting us know!
Northpass review by Rebecca G.
Rebecca G.
Validated Reviewer
Verified Current User
Review Source
content

"Easy to Build Out!"

What do you like best?

I love the intuitive structure of NorthPass's platform--I on-boarded quickly and was able to train my team in an afternoon. It is flexible enough to host all content you need to include in courses.

What do you dislike?

The platform lacks some key features such as learning paths, adding more than one attachment on an Activity, and custom course ordering. Most of these are probably in the roadmap but it doesn't allow for simple transparency when it comes to organizing and assigning content.

Recommendations to others considering the product

This is a great product to jump on if you're a new company and have the time to grow along with them--on the corporate level, I'd consider a more developed platform or come back to NorthPass in the future.

What business problems are you solving with the product? What benefits have you realized?

We're using NorthPass to allow our customers to self-train for our software. We will hopefully reduce in-person training hours and allow self-starters to be proactive in their learning.

Northpass review by Andrew N.
Andrew N.
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Verified Current User
Review Source
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"Happy Customer - Northpass has transformed our training"

What do you like best?

Northpass is really user friendly to set up training for our staff and for our staff to complete the training. The integration with Bamboo HR has been amazing for us.

What do you dislike?

No major dislikes, we are however pleased to hear about the new learner experience release which looks great.

What business problems are you solving with the product? What benefits have you realized?

The integration with Northpass as our training platform and BambooHR as our HR platform has streamlined lots of manual processes previously in recording training. This hugely helps with reporting too.

Northpass review by Chance H.
Chance H.
Validated Reviewer
Verified Current User
Review Source
content

"Excellent Team and Support"

What do you like best?

The team and support is some of the best I’ve personally built a relationship with, always happy to help with quick response.

What do you dislike?

I wouldn’t say dislike, but new features come every few months if not more. It’s the struggle of any growing business. I do think this will improve in the very near future. 🙂

What business problems are you solving with the product? What benefits have you realized?

Quick, painless recruiting and learning efforts to the masses.

Northpass review by Administrator
Administrator
Validated Reviewer
Review Source
content

"Accessible tool with great support"

What do you like best?

The ease of creating courses and the ability to ensure the completion of these courses whether it be by ensuring that users have to watch the videos entirely or score a specific mark in their tests

What do you dislike?

The website doesn't support Arabic format (Right to Left)

What business problems are you solving with the product? What benefits have you realized?

Ability to provide the users of my platform with an online tool to send them educational courses. This has reduced the cost I had to pay when I held on-ground educational courses

Kate from G2

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