What do you like best?
There's a lot of room to customize the appearance of your courses, which is nice since our company likes to keep things all under one brand identity. We also find that the options for question types is fairly extensive, which is a great way to keep trainings like this interesting!
What do you dislike?
The process of updating the appearance of the courses requires HTMl / CSS knowledge, which not everyone has. There are also a lot of features (like linear course pathways) that feel like they should be included in the core product, but are actually paid additions.
Recommendations to others considering the product
Think through your courses thoroughly before creating them all! And make sure you're creating them in a way that makes sense to the client if they have the choice to pick and choose where to proceed to after completing a course. It doesn't always happen in a linear fashion. Also, make sure you know some HTML / CSS if you want to redesign any of the courses! Adding CSS to the text editor also disappears if you edit the text itself, so make sure you've included all your rich text, THEN add css, otherwise all styling will disappear. I think this might be a bug.
What business problems are you solving with the product? What benefits have you realized?
We deliver on an online software to our clients that we have to teach how to use. We used to do manual guided trainings - but that wasn't scalable or effective. Instead, we've created a 6 module self paced training course through Northpass, which helped us scale our training efforts and cut time from the onboarding process.