NetSuite Reviews & Product Details

NetSuite Overview

What is NetSuite?

As the world's #1 cloud ERP solution, NetSuite is the first and last business management solution your business will ever need. NetSuite provides a suite of cloud-based applications, which includes financials / Enterprise Resource Planning (ERP), HR, professional services automation and omnichannel commerce, used by more than 22,000 customers in 200+ countries.

NetSuite Details
Website
Languages Supported
Czech, Danish, German, English, Finnish, French, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified), Chinese (Traditional)
Product Description

NetSuite is a cloud ERP solution, providing a suite of applications, from accounting and financial planning, to warehouse management, ecommerce, inventory management and beyond.

How do you position yourself against your competitors?

NetSuite is engineered to scale with businesses as they grow and to streamline mission-critical processes. In turn, this allows them to continue focusing on what they do best and to react to new market opportunities swiftly and confidently.


Seller Details
Seller
Oracle
Ownership
NYSE:ORCL
Company Website
Phone
+1 (650) 506-7000
Year Founded
1977
HQ Location
Redwood Shores, CA
Total Revenue (USD mm)
$39,506
Twitter
@Oracle
777,575 Twitter followers
LinkedIn® Page
www.linkedin.com
185,372 employees on LinkedIn®
Description

Oracle Corporation develops, manufactures, markets, hosts, and supports database and middleware software, applications software, and hardware systems.

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Office administrator
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It’s great for a company to keep everything in one place, with built in or add on features covering almost every aspect of the business. I like being able to make a change in one system and it carry over to accounting and other areas immediately. Review collected by and hosted on G2.com.

What do you dislike?

As with anything that is a “Jack of all trades,” it will fall short in some areas. This doesn’t excel for my HR functions (timekeeping, record keeping for multiple hire dates, lots of need to customize and not the most user friendly) and a lot of HR apps haven’t synced with NetSuite since they are relatively new to the HR space. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's like excel... it's a super customizable system that can do SO MUCH, but you just have to know what you're doing, and you have to be patient with learning and "peeling back the layers" while you discover what impacts other pieces of the puzzle. From an HR standpoint, I cannot say that I'm in love with NetSuite, but from a synchronicity standpoint, it's a great tool that moves information quickly and keeps everything in one place. We have employees in about 30 states, and while the tax piece is helpful in some aspects, you'll need to learn more about taxes (state and local) if that's not something you're used to dealing with. If you are a smaller company (we have anywhere between 150-250 during the year), this is a decent system. I don't hate it, but again, for HR it is not as stout as some of the other options, but imagine that more systems will be tying into NetSuite as it continues to grow. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Everything can sync quickly. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

I have been using NetSuite since 2005. First, as a CRM then full ERP as my business grew.

NetSuite gives me a complete view of my operations. We are a professional services firm and we use it to manage our projects, enter time, and invoice our clients. Review collected by and hosted on G2.com.

What do you dislike?

We did develop too many custom features in NetSuite in the past that could have been handled better in niche applications. (i.e. a complex employee evaluation process).

We de-customized our instance over the years and connected other cloud application available in the suite app market place.

Using a flexible cloud application does not mean that everything should be under one app. You have to design your architecture according to your needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our nimble processes in NetSuite allows us to invoice our customers twice per month, hence increasing our cash flow. We have integrated NetSuite with numerous platforms over the years, the latest one being HubSpot to increase our response to prospects interacting with our online resources. We also connected our data to the Google AI tools to get more insights on our operations. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

NetSuite allows the user to do basically anything accounting related with the platform, reducing manual efforts and increasing efficiency and effectiveness with industry leading automation solutions. Review collected by and hosted on G2.com.

What do you dislike?

Learning curve can be somewhat high when creating customization, specifically customized reporting and saved searches. However, once comfortable, almost any required reports are able to be created in a timely fashion. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

My biggest recommendation is to set priorities and understand your needs (reporting, processes, automation, etc.) prior to implementation. Also, ensure that you have the time and resources for a system transition in order for the implementation period to go on with the least amount of issues. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Largest problem solved with NetSuite was transition from Excel and manual reporting and tracking to a more automated environment. Specifically, the biggest benefit has been the automation of deferred revenue with hundreds of subscriptions. This has led to more accurate and timely revenue reporting. Review collected by and hosted on G2.com.

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Lecturer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like NetSuite's ability to obtain information from different parts in one place as a user. This allows me to scan buyer's commands, accounts and NPS customer orders and to shoot my messages automatically. The annual reports strategic planning was extremely useful because we monitor sales in NetSuite. We have also used it for billing and it's not a convenient telephone system, but I can maintain my information in one place. Review collected by and hosted on G2.com.

What do you dislike?

The only thing I've had is to keep track of the cost of shipping, but I just didn't have sufficient time to focus with coach to prove what I needed to deal with these issues, I'm certain that if I called it up by telling people it was a huge problem that they still support me repair it straight away. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Go through careful preparation and allow an improves the experience to serve you, you will need him and teach your staff. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

NetSuite is indeed very straightforward for using, we no longer have new hires that are very confused with how the software is used when they are hired! The advantages are everywhere but entire work pace is increased and people focus more on the simplicity of the source code, the frustration of its difficult to use software people but it never appears to be happening to Net Suite! Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Omnichannel experience- approachability for business-flow of information across the entire company-cloud solution-Elevates productivity-business centralized system. Review collected by and hosted on G2.com.

What do you dislike?

Our first step of implemetation was with another consultant, and they didn t take the view of all the project objetives.

After that, our second consultant help us in the projetct of implemetation and training.

My experience in the use of this platform is based on the use made during the last 3 years, our implementation began in 2018 and the process ended after improvements in 2020.

Our first implementation process was based on the experience with another platform consultant, and in this case this consultant could not take into account the full scope of our project, for this reason at that time the first step was a bit frustrating for us.

By continuing with the implementation process, we had a change of consultant and in this change, we managed to get the new consultant to acquire a total but also specific look at the scope of our needs - especially our type of business and what we asked for that. Present as for future growth - this change was quite profitable for us since the consultant accompanied us in all the steps and guided us regarding the different requirements. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

My experience in the use of this platform is based on the use made during the last 3 years, our implementation began in 2018 and the process ended after improvements in 2020.

Our first implementation process was based on the experience with another platform consultant, and in this case this consultant could not take into account the full scope of our project, for this reason at that time the first step was a bit frustrating for us.

By continuing with the implementation process, we had a change of consultant and in this change, we managed to get the new consultant to acquire a total but also specific look at the scope of our needs - especially our type of business and what we asked for that. Present as for future growth - this change was quite profitable for us since the consultant accompanied us in all the steps and guided us regarding the different requirements.

Determine goals, measure standards,

good choice of consultant at the time of starting the project implementation,schedule delivery partial tome of works.

Seek that the system complies with the requirements and processes,

Explain and clarify the processes covered in this platform by the company,

clarify areas of the company and scope of the project

That Netsuite have the cappability to be integrated wirh other softwares that the company has used. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Problems solving: Real stock online/ integration with our partners

Benefits:flow of information across the entire company, cloud solution, Elevates productivity,

Easier work, good fronted,intuitive, easy to use and easy to learn. Review collected by and hosted on G2.com.

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Technical Lead
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

As a user, I appreciate so about in NetSuite is the capability to get info from various parts in one spot. This enables me to examine buyer orders, invoices, NPS client orders and also automatically shoot the messages of mine. This has shown to be extremely helpful for annual and quarterly planning as we monitor all NetSuite sales. We also put it to use for billing, and that isn't an easy phone system, however allows me to keep the information of mine in one spot. Review collected by and hosted on G2.com.

What do you dislike?

In the opinion of mine, NetSuite must be visually appealing and the figures should be much better aligned when shown on a laptop computer. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Don't forget to think of your small business needs carefully. It's a breeze to deploy additional third party modules / solutions throughout the 1st deployment than to put them later. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have solved the issue of overspending by having an expense report for each brand, so we are able to quickly examine just how much was spent with that particular brand, as well as the rest could be compared. Review collected by and hosted on G2.com.

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Senior System Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Netsuite is a cloud based ERP solution and we're searching for more benefits in our creation supply chain management version. Oracle is extremely beneficial in the creation process, though it's much more costly.Oracle monitors the batch/project amount while Netsuite is at PO level. Switching between them is a struggle. Nevertheless, for little and medium enterprises, Netsuite could be the very best answer. Review collected by and hosted on G2.com.

What do you dislike?

But there are unusual restrictions on transactions, sales etc. between businesses. For instance, in case I desire to provide a completed product on the market in 2 businesses, the portion should also be readily available for both businesses. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I believe NetSuite must attempt to create the system much more visually appealing and also much easier to locate. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have resolved the issue of overspending by having an expense report for every brand, so we are able to quickly examine just how much was spent with that brand, as well as the rest could be compared. Review collected by and hosted on G2.com.

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Resident Assistant
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Very user friendly, customizable, and tailored to your needs. We have a lot of dedicated experience in our conversation. They are intense in the questions they have asked to make it work specifically for us. Online training is extensive. I will manage finance and information for several companies on a single dashboard and combine information without using separate Excel spreadsheets. Review collected by and hosted on G2.com.

What do you dislike?

If you upload a ton of data, it may take a while. Make sure you have plenty of time planned. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you have a good idea of how NetSuite should look and feel before starting the implementation process, as it is fully customizable. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

NetSuite enables us to make our positions, cash, and financial statements visible to both the operating and management teams. Review collected by and hosted on G2.com.

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Internal Sales Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love the reality that it's dependent on the cloud and also you are able to personalize the fields to fit your small business requires. We've included numerous custom fields to the billing areas. The worldwide research is quite helpful for rapidly looking for customers or invoices. If you already know the variables and discover where information is in the transaction history, the search functionality is amazing. I believe the search options are limitless in case you do not need to mix information with financial statements. Review collected by and hosted on G2.com.

What do you dislike?

I would love to find out much more integration than the system 's adaptation on the key display. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Go through conscientious planning and allow yourself to be served by an experienced advisor, you are going to need him as well as teach the employees of yours. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Netsuite allows us to work with a large amount of data and to integrate with our other solutions. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

- Easy to use system

- Mature product full of great functionality

- Easy to maintain from an admin perspective

- Great reporting tools from saved searches, reports and analytic workbooks Review collected by and hosted on G2.com.

What do you dislike?

Very expensive but ultimately you get what you pay for.

There's a bunch of enhancement requests that have been outstanding for 7+ years. These are the highest voted enhancements but their developers seem to ignore them. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

NetSuite will tick most of the boxes for medium-enterprise organisations. If cost is a challenge, you may want to consider alternatives. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're improving financial management across the entire organisation Review collected by and hosted on G2.com.

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Software Development Engineer II
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I applied SuiteTalk (web services) to incorporate our WMS with NetSuite. The API is extremely comprehensive plus we can to attain the majority of the goals of ours. The training even helped us to get to know the planet, though I think the greatest value for us was the NetSuite operator group worked carefully with us. Review collected by and hosted on G2.com.

What do you dislike?

Integration calls for specialized staff members to do a task that not functional managers and all consultants in a company could do. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

To install netsuite, contact a specialist who already has experience with this solution Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're streamlining our monetary procedures and reporting whenever we go from offline economic table creation program to NetSuite. With NetSuite we've basically no mechanical procedures and make use of the time kept to better the foundations of ours. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Netsuite's software is spectacular the increase in capabilities is endless! our old software was holding our company back from expanding into the future so we needed to find a software that would help us get ready for the future and allow us to expand our business, and Netsuite did exactly this for us. The technology barely ever has issues and if they do their team is always a call away to help fix it fast and get you u and running again, they really care about you as a company and they want you to succeed! The best part about them is their company as a whole they are all around great to work with, they care about you and they work with your schedule. The actual features are great too the reports and saved searches have endless options to help you put together data to see how where you can improve. the sales orders are easy to understand and easy to customize to see exactly what you need. Review collected by and hosted on G2.com.

What do you dislike?

There really is nothing to dislike, the only problem I have been having is tracking shipping cost, but I have just not had enough time yet to work with the team to explain what I need on this issue, I'm sure if called them up and told them this was a huge issue that they would help me fix this right away. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Use this software it is great Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We no longer have new hires being very confused about how to use the software when they get hired, NetSuite is very easy to use! The benefits are everywhere, but overall work speed is up and people are more focused because of how easy the software is, when its tough to use software people get frustrated and that never happens with Netsuite! Review collected by and hosted on G2.com.

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Chief Operating Officer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Honestly, there is nothing that Netsuite gave us that our former software did not give us. The only difference is that the old software cost us $599/month and Netsuite is costing us $4000+/month. Review collected by and hosted on G2.com.

What do you dislike?

1. Over promising and under delivery: The Netsuite team staring from sales to implementation to account management will lie and mislead you before, during and after your purchase. Their sales team is trained to professionally lie about deliverables and expectations.

2. Sales and revenue come first, customer last: Everytime I tried to express a concern or address a problem, Netsuite team will try to sell you another service which is very frustrating. How about you fix our current problem before you try to sell me another module?

3. Awful customer service: everything requires waiting. There is no over the phone tech support. You have to file a case and then someone will annoy you by sending you emails back and forth to then reach the most disappointing solution which most likely requires spending more money. Our account manager was really good at convincing us to get "premium support" and made it sound that it will be much better than basic and the difference was an added cost for the same type of service

4. Lies, lies and more lies: The Netsuite team lied to us about Netsuie being able to have serialized inventory but we found out that it does not support the type of inventory we have (again the sales rep lied). We were referred to a 3rd party that we had to pay out of pocket and they did not deliver on time and the migration team said that their migration window has expired and they had to leave. We then got stuck with an unfinished product. It took us a year to get up to speed and to finalize the migration.

5. Make them write everything on paper or email. Do not belive what they tell you. You have to be able to hold them liable for their lies.

Remember, their job is to sell and make money. Customer is not a priority, money is. Keep that in mind at all times. Their team is trained to sell and lie. Very misleading company Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do not believe sales reps. Make them document everything is writing because they will lie and say that they did or did not say something. better safe than sorry. Do not accept any verbal agreements or promises. Remember, you are not their priority. The sale is and the add on services they try to sell you are what is a priority. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

None. We have seen no benefits of switching software. If anything, Netsuite made our life a lot harder and required us to in fact hire more people just to run the software. Very costly Review collected by and hosted on G2.com.

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VP
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Essentially, this particular system could be personalized to the exact requirements of the business and may be incorporated with a lot of other applications to make them a lot more effective. There's a learning curve whenever you figure out how to create reports, however when you learn to do it, you are able to do a lot more. Review collected by and hosted on G2.com.

What do you dislike?

The simple fact that you are able to alter a genuine diary makes me a bit anxious. But being an accountant, the switch has an audit trail which makes me a bit anxious. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Scalable application which provides all needed CRM functions. Easy to adjust to the needs of yours Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

NetSuite simplifies following as well as processing of invoices, payments as well as the standard accounting requirements of yours and also guarantees that things are accomplished on an easily accessible wedge. Review collected by and hosted on G2.com.

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President
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I really like the ease of the Reporting and Scripting Flexibility. Review collected by and hosted on G2.com.

What do you dislike?

I would like to see more modern data transfer utilizing other formats like *.xls, *.xlsx for upload of data - rather than the CSV format currently used. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are utilizing NetSuite due to the complexity of our product. Due to the unlimited configurability of our product, utilizing a "Matrix " approach would inundate the database size with potential products that we would never conceptualize.

NetSuite allows for the direct utilization of the product demanded by our customers, whilst maintaining the "infinite" like possibilities' towards all of our possible configurations. Review collected by and hosted on G2.com.

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Sales Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

NetSuite is easy to customise and seamlessly upgrades twice a year. You will not have to worry about your ERP infrastructure and not end up with a legacy system that cannot meet your business demands. Review collected by and hosted on G2.com.

What do you dislike?

I would prefer a channel only model to support NetSuite customers. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Automation of manual repetitive tasks and visibility across all aspects of the business. Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

We use NetSuite for our internal expense reports submission. The Mobile app is very convenient. I can take a picture of a receipt from my phone and add it to my expenses quickly before I forget. Most of my expenses happen when I travel or when I am out of the office so this feature is a great improvement on the traditional expense process which was scan receipts and fill out a paper form and send it to accounting. Once my expenses are reimbursed they are able to deposit into my account outside of normal pay day, adding more flexibility and speed to me receiving my reimbursement and reducing interest on my credit card. Review collected by and hosted on G2.com.

What do you dislike?

The app is not very intuitive. It is easy to create an expense but then when you go to create the expense report I can never remember how to start that process. Also, wish it said I submitted this exact amount on x date. I am always worried I might accidentally double dip because I cant recall if i already expensed the room or did I plan to wait until after the stay. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Its a great product I like it and I know our accounting department loves it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sometimes i get this glitch in the mobile app when creating the expense report it has me select all the items I want included but only the first one gets added and then I have to add each one anyways, so not sure why I had to select all the items at the start of the process. Benefits are mobile expense reporting. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Strong accounting and finance processes and associated financials are produced automatically. If you can get in touch with the right person, they have very knowledgeable and helpful people on staff. Review collected by and hosted on G2.com.

What do you dislike?

It can be very difficult to understand the data coming out of the system and build reports and saved searches because naming and reporting conventions are difficult to follow. Also, there is high turnover at Oracle which was difficult. In our 6 month implementation, we had our sales rep leave, project manager leave, and account manager leave (essentially everyone important to the project). This is not cheap software. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using NetSuite's CRM, project management, and accounting and finance suite of services. It's nice to have all of those things in one place, but it also leads to having a very large system that can be difficult to navigate at times. Review collected by and hosted on G2.com.

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ERP Developer & Integration Consultant
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Netsuite offers a reliable and relatively straightforward product out of the box and can be highly customized to fit your business needs. Review collected by and hosted on G2.com.

What do you dislike?

The initial implementation (as with most ERPs) is an involved process. However, if you have an internal NetSuite administrator (especially with SuiteScript knowledge) you shouldn't have a problem. Review collected by and hosted on G2.com.