--- title: NCR Voyix Counterpoint Reviews meta\_title: 'NCR Voyix Counterpoint Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 31 reviews by the users' company size, role or industry to find out how NCR Voyix Counterpoint works for a business like yours. aggregate\_rating: rating\_value: 3.7 review\_count: 31 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Retail url: https://www.g2.com/categories/retail --- ### NCR Voyix Counterpoint Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **customization options** of NCR Voyix Counterpoint, allowing integration with various systems for enhanced versatility. [(1 mentions)](https://www.g2.com/products/ncr-counterpoint-pos/reviews?filters%5Bsentiment_snippet%5D=2002571&qs=pros-and-cons#reviews) Users value the **customizability and integration capabilities** of NCR Voyix Counterpoint, enhancing its versatility for various applications. [(1 mentions)](https://www.g2.com/products/ncr-counterpoint-pos/reviews?filters%5Bsentiment_snippet%5D=2002572&qs=pros-and-cons#reviews) Users report frequent **technical issues** , experiencing delays in patches and unresolved problems that hinder functionality. [(1 mentions)](https://www.g2.com/products/ncr-counterpoint-pos/reviews?filters%5Bsentiment_snippet%5D=2002574&qs=pros-and-cons#reviews) ### Top Pros or Advantages of NCR Voyix Counterpoint ##### 1. Customization Users value the **customization options** of NCR Voyix Counterpoint, allowing integration with various systems for enhanced versatility. [ See 1 mentions ](https://www.g2.com/products/ncr-counterpoint-pos/reviews?filters%5Bsentiment_snippet%5D=2002571&qs=pros-and-cons#reviews) See Related User Reviews MC Miranda C. Mid-Market (51-1000 emp.) 4.0/5 "NCR Counterpoint" What do you like about NCR Voyix Counterpoint? Counterpoint is very customizable and can be use for a lot of things. Being database driven you can link many other systems to it. ##### 2. Updates Users value the **customizability and integration capabilities** of NCR Voyix Counterpoint, enhancing its versatility for various applications. [ See 1 mentions ](https://www.g2.com/products/ncr-counterpoint-pos/reviews?filters%5Bsentiment_snippet%5D=2002572&qs=pros-and-cons#reviews) See Related User Reviews MC Miranda C. Mid-Market (51-1000 emp.) 4.0/5 "NCR Counterpoint" What do you like about NCR Voyix Counterpoint? Counterpoint is very customizable and can be use for a lot of things. Being database driven you can link many other systems to it. ### Top Cons or Disadvantages of NCR Voyix Counterpoint ##### 1. Technical Issues Users report frequent **technical issues** , experiencing delays in patches and unresolved problems that hinder functionality. [ See 1 mentions ](https://www.g2.com/products/ncr-counterpoint-pos/reviews?filters%5Bsentiment_snippet%5D=2002574&qs=pros-and-cons#reviews) See Related User Reviews MC Miranda C. Mid-Market (51-1000 emp.) 4.0/5 "NCR Counterpoint" What do you dislike about NCR Voyix Counterpoint? There always seems to be something going wrong with it and constantly having to do patches or NCR does not fix things in a timely fashon. ## Top-Rated Alternatives [ ![Shopify POS](https://images.g2crowd.com/uploads/product/hd_favicon/82b95df2e9c6cb59fd5f8a0e6c72b620/shopify-shopify-pos.svg "Shopify POS") Shopify POS 4.4/5(368) ](https://www.g2.com/products/shopify-shopify-pos/reviews) [ ![Square Point of Sale](https://images.g2crowd.com/uploads/product/hd_favicon/2c901b8fb8dbe0415be49cb1f6e20a46/square-point-of-sale.svg "Square Point of Sale") Square Point of Sale 4.6/5(1,211) ](https://www.g2.com/products/square-point-of-sale/reviews) [ ![Toast](https://images.g2crowd.com/uploads/product/hd_favicon/d30e14b19155fd76ac383dcfab4c11f3/toast.svg "Toast") Toast 4.2/5(371) ](https://www.g2.com/products/toast/reviews) [ View All Alternatives ](https://www.g2.com/products/ncr-counterpoint-pos/competitors/alternatives) MC Miranda C. IT Manager Retail Mid-Market (51-1000 emp.) 1/14/2025 "NCR Counterpoint" 4/5 What do you like best about NCR Voyix Counterpoint? Counterpoint is very customizable and can be use for a lot of things. Being database driven you can link many other systems to it. Review collected by and hosted on G2.com. What do you dislike about NCR Voyix Counterpoint? There always seems to be something going wrong with it and constantly having to do patches or NCR does not fix things in a timely fashon. Review collected by and hosted on G2.com. What problems is NCR Voyix Counterpoint solving and how is that benefiting you? It allows us to have a roubust POS system and ability to use many customizations Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ![Caroline B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caroline B.") CB Caroline B. Service BDC Administrator Mid-Market (51-1000 emp.) 7/15/2021 "great software" 5/5 What do you like best about NCR Voyix Counterpoint? This program is easy to navigate and is highly user-friendly; anyone who may be new to this program should feel at ease knowing how easy it is to learn how to use it. Review collected by and hosted on G2.com. What do you dislike about NCR Voyix Counterpoint? There is nothing I dislike about this program. If I HAD to choose, I would say the ability to access records from all years customer has purchased from (though that may just be something company based) and the ease of access to view inventory when multiple locations come into play. Review collected by and hosted on G2.com. Recommendations to others considering NCR Voyix Counterpoint: If you are looking for a program with ease of use and user-friendly, this is the program you need. Review collected by and hosted on G2.com. What problems is NCR Voyix Counterpoint solving and how is that benefiting you? I do not believe any problems are being solved using this program. Benefits I do see using this program are that customers who do not know what swing set they have or what their customer number is can find out that information Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") CR Verified User in Retail Small-Business (50 or fewer emp.) 7/29/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Master-class of retail POS and inventory management" 5/5 What do you like best about NCR Voyix Counterpoint? - Customize anything and everything, data dictionary enables custom fields and relabeling, and if you are familiar with SQL you can create custom calculations, reports, stored procedures, and functions with relative ease. Adding custom fields to just about any module or table, whether it is related to sales/orders, customer information, product information, vendors, etc. - High-performance POS functionality, rapid check out, and inventory lookup - Configure settings on a company, store, station, drawer, and user level - Unlimited tax and pay codes - Transfers, adjustments, purchase orders, receiving, and order management streamlined - Contract, customer specific, group rates, and price levels available - Crystal reports supported with 100s of built in reports - Premium support provided by POS Highway - Integrations to Shopify and Quickbooks Online - Option to host locally or on cloud - Lifetime licencing - Most secure payment gateway and low processing rates - Configure for wholesale and retail in one system - Can create bundles, kits, and bill of materials - Sell services, not just tangible goods Review collected by and hosted on G2.com. What do you dislike about NCR Voyix Counterpoint? - Requires extensive training - Deployment is not as rapid as cloud-based systems - Interface takes time for familiarization - Meant for power users, not entry-level Review collected by and hosted on G2.com. Recommendations to others considering NCR Voyix Counterpoint: If you are limited by current POS system, NCR Counterpoint might be the last system you will ever need due to it's highly configurable nature and stronghold in the mid-market POS industry. Review collected by and hosted on G2.com. What problems is NCR Voyix Counterpoint solving and how is that benefiting you? - Able to handle high volume retail environment, multiple locations, and multi-state operation - Complex inventory and purchasing processes are easily enabled - Linking to eCommerce and accounting systems - NCR hardware warranty is excellent Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Museums and Institutions](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Museums and Institutions") UM Verified User in Museums and Institutions Mid-Market (51-1000 emp.) 11/7/2019 "Daily use of Counterpoint" 5/5 What do you like best about NCR Voyix Counterpoint? I like the most recent update of CP having the option to search for tabs in CP. If I do not know where to find how to run a report, I can search for the report and find it that way. Review collected by and hosted on G2.com. What do you dislike about NCR Voyix Counterpoint? I dislike how slow some of my reports run. Depending on what reports I am running, some run slower than others. Review collected by and hosted on G2.com. What problems is NCR Voyix Counterpoint solving and how is that benefiting you? I use CP to look at inventory levels for our store and run reports to see what merchandise has recently been received to be able to put the product online. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite CK Cailin K. Visitors Services Representative Mid-Market (51-1000 emp.) 11/7/2019 "Intuitive and seamless!" 4.5/5 What do you like best about NCR Voyix Counterpoint? NCR is foolproof, really, when it comes to the learning curve. Everything is clearly labeled, updatable, and focused. Review collected by and hosted on G2.com. What do you dislike about NCR Voyix Counterpoint? It can be rather slow at times, especially after large orders, to clear to the next sale. Review collected by and hosted on G2.com. What problems is NCR Voyix Counterpoint solving and how is that benefiting you? NCR Counterpoint allows us to have a smoother, faster transaction with our guests to keep the lines moving. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Mid-Market (51-1000 emp.) 3/18/2019 "Counterpoint Program" 4.5/5 What do you like best about NCR Voyix Counterpoint? We have used Counterpont for 19 years. The POS portion is easy for our staff to use and I love the reporting functions. I can easily analyze sales by category, item or vendor as well as drill down even further. I can see inventory on hand at the various shops we have and find the purchase ordering system very easy to use. Review collected by and hosted on G2.com. What do you dislike about NCR Voyix Counterpoint? I would like to customize more of the columns easier and can’t always quickly find help to my questions without paying for a service call. Review collected by and hosted on G2.com. What problems is NCR Voyix Counterpoint solving and how is that benefiting you? The inventory, ordering and POS station are all utilized daily. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Paul B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul B.") PB Paul B. Problem Solver Small-Business (50 or fewer emp.) 2/12/2019 "It's good for large inventory. Sometimes a bit clunky." 3/5 What do you like best about NCR Voyix Counterpoint? I like the way it shows cost, etc. of my inventory right on the screen Review collected by and hosted on G2.com. What do you dislike about NCR Voyix Counterpoint? I don't like the time it takes to think through changes to order tickets with lots of items on them Review collected by and hosted on G2.com. Recommendations to others considering NCR Voyix Counterpoint: Try it out and see if it's for you and your company. Review collected by and hosted on G2.com. What problems is NCR Voyix Counterpoint solving and how is that benefiting you? It helps track inventory, write quotes, process orders, and create invoices. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Mid-Market (51-1000 emp.) 8/17/2018 "Easy to us " 3.5/5 What do you like best about NCR Voyix Counterpoint? Simple to use and laid out nicely. No major glitches within the system normally other than internet connection time outs occasionally. Review collected by and hosted on G2.com. What do you dislike about NCR Voyix Counterpoint? Occasional freezes within the system. The overall look and layout could be updated a little bit more for style but other than that no major upsets. Review collected by and hosted on G2.com. Recommendations to others considering NCR Voyix Counterpoint: None other than it’s already simple and quick to use Review collected by and hosted on G2.com. What problems is NCR Voyix Counterpoint solving and how is that benefiting you? Customer captures Review collected by and hosted on G2.com. Show More 3/31/2019 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Glass, Ceramics & Concrete](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Glass, Ceramics & Concrete") UG Verified User in Glass, Ceramics & Concrete Mid-Market (51-1000 emp.) 4/5/2019 "Great software. Room to improve " 4/5 What do you like best about NCR Voyix Counterpoint? Easy to understand. Very simple and easy to use. From putting a sales order together to processing the payment everything is easy and smooth. Review collected by and hosted on G2.com. What do you dislike about NCR Voyix Counterpoint? Slow at the time of totaling the order cost. Glitches are common and your account would be logged out every time you exit the app. Review collected by and hosted on G2.com. Recommendations to others considering NCR Voyix Counterpoint: Great business solution. An absolute user-friendly software. Glitches are common when using it on a IOS product. Review collected by and hosted on G2.com. What problems is NCR Voyix Counterpoint solving and how is that benefiting you? Sales. Creating orders for customers and sending it out to our cashiers for check out. Convenient for customer and employees. Review collected by and hosted on G2.com. Show More 4/10/2019 Validated ReviewerIncentivizedSource: G2 invite ![Kelsey S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kelsey S.") KS Kelsey S. Operations Manager Information Technology and Services Small-Business (50 or fewer emp.) 9/20/2018 "User-friendly despite its older, somewhat intimidating look." 3.5/5 What do you like best about NCR Voyix Counterpoint? My favorite parts of counterpoint are the simplicity of the checkout process and the streamlined transfer process. Review collected by and hosted on G2.com. What do you dislike about NCR Voyix Counterpoint? Sometimes it just seems like there are far too many buttons, but they all serve a purpose and it just takes a little bit to figure out what those purposes are. Review collected by and hosted on G2.com. What problems is NCR Voyix Counterpoint solving and how is that benefiting you? It is really user-friendly in terms of mistakes during the transfer process, for one. Before a transfer has been entered in at another location, if a mistake has been made all you have to do is type the transfer number in again and make the change. Very simple. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Work at NCR Voyix? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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