--- title: NCR Voyix Counterpoint Reviews meta\_title: 'NCR Voyix Counterpoint Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 31 reviews by the users' company size, role or industry to find out how NCR Voyix Counterpoint works for a business like yours. aggregate\_rating: rating\_value: 3.7 review\_count: 31 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Retail url: https://www.g2.com/categories/retail --- # NCR Voyix Counterpoint Reviews & Product Details NCR Voyix Counterpoint is a comprehensive retail management system designed to streamline operations for businesses ranging from single-store retailers to multi-location enterprises. This feature-rich software offers real-time inventory management, a customizable point-of-sale (POS) interface, and instant access to critical data, enabling retailers to provide seamless customer experiences across various channels. Tailored to meet the unique needs of diverse retail sectors, Counterpoint empowers businesses to enhance efficiency, improve customer loyalty, and drive growth. Key Features and Functionality: - Inventory Management: Monitor stock levels in real-time across all locations, print labels, manage physical counts, and access key metrics to maintain optimal inventory control. - Point-of-Sale (POS): Utilize configurable touchscreens for efficient sales processing, including features like layaways and upsell prompts, while ensuring secure payment transactions. - Customer Loyalty and Tracking: Track customer purchase histories and preferences, enabling the implementation of loyalty programs that foster strong relationships and encourage repeat business. - Automated Purchasing: Streamline procurement with support for multiple vendors, smart reorder recommendations, and vendor credit tracking to optimize purchasing processes. - Marketing Data and Reporting: Leverage customer purchase insights to create targeted marketing campaigns and generate comprehensive reports on metrics such as turn rate, profitability, and daily sales, facilitating informed decision-making. Primary Value and Solutions Provided: NCR Voyix Counterpoint addresses the complex challenges faced by retailers by offering an integrated solution that enhances operational efficiency and customer engagement. By automating critical processes like inventory management and purchasing, businesses can reduce manual errors and save time. The system's robust POS capabilities ensure swift and secure transactions, while its customer loyalty features help build lasting relationships with shoppers. Additionally, the platform's advanced reporting and analytics tools provide valuable insights, enabling retailers to make data-driven decisions that drive profitability and growth. * * * Seller [NCR Voyix](https://www.g2.com/sellers/ncr-voyix) Discussions [NCR Voyix Counterpoint Community](https://www.g2.com/products/ncr-counterpoint-pos/discuss) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/ncr-counterpoint-pos/pricing) ## Top-Rated Alternatives [ ![Shopify POS](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shopify POS") Shopify POS 4.4/5(368) ](https://www.g2.com/products/shopify-shopify-pos/reviews) [ ![Square Point of Sale](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Square Point of Sale") Square Point of Sale 4.6/5(1,211) ](https://www.g2.com/products/square-point-of-sale/reviews) [ ![Toast](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Toast") Toast 4.2/5(371) ](https://www.g2.com/products/toast/reviews) [ View All Alternatives ](https://www.g2.com/products/ncr-counterpoint-pos/competitors/alternatives) ## User Insights Average based on 31 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") AF Verified User in Food & Beverages Mid-Market (51-1000 emp.) 9/13/2017 "integrated features, semi-steep learning curve" 3.5/5 What do you like best about NCR Voyix Counterpoint? Counterpoint has enabled us to enhance our customer rewards system and has improved the way we handle credit cards Review collected by and hosted on G2.com. What do you dislike about NCR Voyix Counterpoint? There is a steep learning curve, particularly for managers. It can be a rough transition. Review collected by and hosted on G2.com. Recommendations to others considering NCR Voyix Counterpoint: Make sure you are fully ready to go live before trying! Review collected by and hosted on G2.com. What problems is NCR Voyix Counterpoint solving and how is that benefiting you? We use NCR counterpoint to manage all of our retail sales. It has improved our checkout times. Review collected by and hosted on G2.com. Show More 1/16/2018 Validated ReviewerIncentivizedSource: G2 invite ![Cari M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cari M.") CM Cari M. Buyer Retail Small-Business (50 or fewer emp.) 9/28/2017 "Useful in analyzing business" 2.5/5 What do you like best about NCR Voyix Counterpoint? Easy to use interface helps toggle through different selections. Review collected by and hosted on G2.com. What do you dislike about NCR Voyix Counterpoint? Sometimes it takes a while for reports to run. Review collected by and hosted on G2.com. What problems is NCR Voyix Counterpoint solving and how is that benefiting you? Analyzing sales and inventory. Able to stay on top of sales, replenish inventory, and transfer items to stores that need it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 7/18/2017 "Good system for small business" 3.5/5 What do you like best about NCR Voyix Counterpoint? There are many tools and reports to answer your inventory questions Review collected by and hosted on G2.com. What do you dislike about NCR Voyix Counterpoint? The reports aren't very simple and most times you have to run 2 or 3 reports to get your answers. Might be good for smaller business, but is challenging with a growing business. Review collected by and hosted on G2.com. Recommendations to others considering NCR Voyix Counterpoint: it is good for smaller business, but not so much with a growing business. Review collected by and hosted on G2.com. What problems is NCR Voyix Counterpoint solving and how is that benefiting you? Problem solving regarding retail buying and number comparison. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Enterprise (\> 1000 emp.) 9/27/2017 "NCR Products are Reliable" 5/5 What do you like best about NCR Voyix Counterpoint? What I like most about NCR is the easy to use and functionalities of the various products used. When I see the name NCR it is reliable and compatible. Review collected by and hosted on G2.com. What do you dislike about NCR Voyix Counterpoint? There is nothing I dislike about the products working in retail it is very easy to use. Review collected by and hosted on G2.com. Recommendations to others considering NCR Voyix Counterpoint: Be Patient and become familiar with it Review collected by and hosted on G2.com. What problems is NCR Voyix Counterpoint solving and how is that benefiting you? There has not been any problems I have experienced with NCR, old and new. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Amanda M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amanda M.") AM Amanda M. Independent Consultant Consumer Goods Small-Business (50 or fewer emp.) 9/27/2017 "Good " 4/5 What do you like best about NCR Voyix Counterpoint? Easy to use, customers like it, screen clear to read Review collected by and hosted on G2.com. What do you dislike about NCR Voyix Counterpoint? Signature portion, signatures are always poor Review collected by and hosted on G2.com. What problems is NCR Voyix Counterpoint solving and how is that benefiting you? Easy to use Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Mid-Market (51-1000 emp.) 12/22/2016 "Powerful Computing & Very Customizeable" 5/5 What do you like best about NCR Voyix Counterpoint? The ability to customize reports and export them to other formats in order to get the data needed in the best format possible. Review collected by and hosted on G2.com. What do you dislike about NCR Voyix Counterpoint? It takes a long time to learn all the capabilities and develop ways to best utilize the data. We also don't currently have the ability to look at past inventory states. For instance, I can't look at my inventory levels from 2 months ago when trying to analyze the performance of products during certain time periods. I can only look at the sales data from the past. Review collected by and hosted on G2.com. Recommendations to others considering NCR Voyix Counterpoint: The price is very competitive compared to other sales software and it is much more powerful than other I have used. Review collected by and hosted on G2.com. What problems is NCR Voyix Counterpoint solving and how is that benefiting you? I mostly use CP to analyze current inventory needs and forecast future needs for our retail stores. The benefit of using CP is the ability to generate highly-customized reports that combine or separate products based on everything from the product name to the description and even the color. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Restaurants](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Restaurants") UR Verified User in Restaurants Small-Business (50 or fewer emp.) 6/16/2017 "Best pos ever" 5/5 What do you like best about NCR Voyix Counterpoint? Fast, easy to use, it rarely lags when taking payments Review collected by and hosted on G2.com. What do you dislike about NCR Voyix Counterpoint? Nothing, it fits my needs and we are required to use it Review collected by and hosted on G2.com. What problems is NCR Voyix Counterpoint solving and how is that benefiting you? Quick payments Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Mid-Market (51-1000 emp.) 6/2/2016 "Extra steps for simple tasks" 1.5/5 What do you like best about NCR Voyix Counterpoint? Point of sale offers quick check out process. It is fairly easy to train someone on the process as I feel the process generally prompts you to what you need to do next. Review collected by and hosted on G2.com. What do you dislike about NCR Voyix Counterpoint? Everything seems to be possible but there is always way too many steps to make a simple report. The software should have better reports already loaded in. Review collected by and hosted on G2.com. Recommendations to others considering NCR Voyix Counterpoint: Need to come out with a huge update and really modernize the software and it's capabilities. Review collected by and hosted on G2.com. What problems is NCR Voyix Counterpoint solving and how is that benefiting you? We like the availability of offline as we often incur internet problems. This way to we don't have to manually adjust any inventory or other numbers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 11/25/2015 "NCR CP Review" 3/5 What do you like best about NCR Voyix Counterpoint? As a product manager, I run a lot of reports - merchandise analysis, inventory analysis, Sales History, etc. It is nice to be able to see how our stores did on a previous day. I also really like that I can see historical data on customers, staff, etc. Review collected by and hosted on G2.com. What do you dislike about NCR Voyix Counterpoint? When using CounterPoint on very busy days in our retail stores, we often experience it crashing, thus losing a great aspect of customer service. Another area that could improve is the software/device for our iPhone scanners. We'd like to be able to do inventories of product very easily, however CounterPoint seems to have issues with software updates here, thus slowing down our progress. One wish is to see what stores are selling before the days totals are posted! Lastly, I think that CounterPoint could improve on price rules and other areas that are a little grey to our department. Review collected by and hosted on G2.com. Recommendations to others considering NCR Voyix Counterpoint: I think CounterPoint has come a long way since I've been using it and would recommend it to other retailers for an easy to use POS system. Review collected by and hosted on G2.com. What problems is NCR Voyix Counterpoint solving and how is that benefiting you? We're working a lot with decreasing our cost-on-hand, and we are able to run reports to see where we are at on any given day. This benefit helps my department in strategizing for future buys. I also find some of the shortcuts when doing our data entry to be helpful and time-saving. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") CC Verified User in Computer Software Small-Business (50 or fewer emp.) 12/3/2015 Business partner of the seller or seller's competitor, not included in G2 scores. "Counterpoint support managrer" 5/5 What do you like best about NCR Voyix Counterpoint? Like the flexibility on customizing the system for different users so that they have a efficient system. Review collected by and hosted on G2.com. What do you dislike about NCR Voyix Counterpoint? Some of the basic features on reports are not being displayed on reports. For example if you have item attributes on item, these are not on any report and cannot be added. need to customize basic reports to show that information Review collected by and hosted on G2.com. What problems is NCR Voyix Counterpoint solving and how is that benefiting you? Able to provide better inventory management tools, like to use of the touchscreen and use some custom features to allow easy and better user experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/ncr-counterpoint-pos/pricing) NCR Voyix Counterpoint Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f0e2e9c13aea5bb4b30246b6eead98c8/retail-pro.png "Product Avatar Image") Retail Pro 3.8/5(33) [ Compare Now ](https://www.g2.com/compare/ncr-counterpoint-pos-vs-retail-pro) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d5f77fa3d4b39b9be79e7187caf3c5fa/lightspeed-retail.jpg "Product Avatar Image") Lightspeed Retail 4/5(294) [ Compare Now ](https://www.g2.com/compare/lightspeed-retail-vs-ncr-counterpoint-pos) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ee2a0a4dbe312decf4c1e78b3a6f0b53/shopify-shopify-pos.jpg "Product Avatar Image") Shopify POS 4.4/5(368) [ Compare Now ](https://www.g2.com/compare/ncr-counterpoint-pos-vs-shopify-shopify-pos) ## Work at NCR Voyix? Claim this profile to respond to reviews, update product info, and reach in-market buyers. [ Claim this profile ](https://www.g2.com/products/ncr-counterpoint-pos/claim_requests/new?utm_medium=profile-footer-claim-cta&utm_source=g2) ##### Categories on G2 [Retail POS](https://www.g2.com/categories/retail-pos)[Retail Management Software](https://www.g2.com/categories/retail-management-software) ##### Explore More [Which event registration platforms do event teams actually stick with after the first event rather than switching to something else next time?](https://www.g2.com/discussions/which-event-registration-platforms-do-event-teams-actually-stick-with-after-the-first-event-rather-than-switching-to-something-else-next-time)[Which academic scheduling solutions are most reliable based on reviews from registrars managing multi-location institutions?](https://www.g2.com/discussions/which-academic-scheduling-solutions-are-most-reliable-based-on-reviews-from-registrars-managing-multi-location-institutions)[Which RPA app is best for streamlining workflow in my business?](https://www.g2.com/discussions/which-rpa-app-is-best-for-streamlining-workflow-in-my-business) [What are the highest rated insurance policy administration systems for managing complex policy operations at scale?](https://www.g2.com/discussions/what-are-the-highest-rated-insurance-policy-administration-systems-for-managing-complex-policy-operations-at-scale)[Which background check tools have the most accurate criminal and employment records with the fewest discrepancies that need manual follow-up?](https://www.g2.com/discussions/which-background-check-tools-have-the-most-accurate-criminal-and-employment-records-with-the-fewest-discrepancies-that-need-manual-follow-up%20)[Pros and Cons Details](https://www.g2.com/products/ncr-counterpoint-pos/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)