Nash is the operating platform for last-mile logistics, unifying complex delivery operations into one intelligent system that reduces costs, improves reliability, and gives enterprise merchants, technology platforms, and delivery providers full control from checkout to doorstep. With a single platform, merchants can integrate any order source, manage all deliveries, and intelligently dispatch across internal fleets, 3PLs, or Nash’s network of 1,000+ global providers. Nash powers millions of deliveries annually through AI-driven dispatch, real-time tracking, and autonomous agents that handle customer support and financial reconciliation—transforming logistics from an operational burden into a competitive advantage.
The Nash Platform consists of product modules across pre-purchase, execution, and post-purchase.
Pre-Purchase:
1) Fleet: Fleet streamlines delivery operations—assign drivers, manage shifts and payments, and enable seamless mobile execution.
2) Promise: Promise reduces cart abandonment by displaying accurate, dynamic delivery windows and pricing at checkout. By integrating real-time capacity and inventory data, Promise helps merchants optimize fulfillment costs while giving customers flexible delivery options tailored to their needs.
Execution:
3) Orchestrate: Orchestrate centralizes delivery management across internal fleets and 3PLs in a single platform. By combining a powerful optimization engine, configurable automations, and real-time rebooking, Orchestrate helps merchants maximize reliability, reduce costs, and maintain full visibility and control over every delivery.
Post-Purchase
4) Engage: Engage delivers branded tracking pages, automated customer communications, and feedback collection across all delivery fleets. Merchants can customize every touchpoint with their branding while capturing real-time insights to improve performance and customer satisfaction.
5) Returns: Returns offers post-purchase returns and warranty workflows, creating a seamless delivery-to-return experience. Capture consistent data across the entire order lifecycle and unlocks powerful analytics that help optimize operations.
Nash is trusted by global leaders across retail, grocery, pharmacy, restaurant, convenience, and other industries. Notable brands include Walmart, Coles, Alto Pharmacy, Edible Arrangements, Shopify, Ahold Delhaize, and more.
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Product Description
Nash is a comprehensive delivery management platform designed to streamline last-mile logistics for businesses across various industries, including retail, e-commerce, and food and beverage. By integrating with over 500 delivery providers globally, Nash enables companies to offer reliable local delivery services without the complexities of managing multiple fleets. The platform provides real-time tracking, automated dispatching, and customizable delivery options, allowing businesses to enhance operational efficiency and improve customer satisfaction. With Nash, companies can seamlessly manage on-demand, same-day, or scheduled deliveries, ensuring a flexible and scalable solution to meet diverse fulfillment needs.
Key Features and Functionality:
- Fleet Management: Assign drivers, manage shifts and pay, and support mobile delivery execution with Fleet.
- Promise: Reduce cart abandonment and build trust by showing accurate delivery windows and pricing at checkout.
- Dispatch: Full control over delivery routing, fallback strategies, and dynamic provider selection to maximize speed, reliability, and cost performance.
- Control: Manage exceptions, reassign jobs, and resolve delivery issues in real time.
- Engage: Deliver branded tracking, real-time updates, AI support, and feedback tools to own the customer experience.
- Workflow Optimization: Automate and streamline dispatch rules across local delivery and shipping for top delivery performance.
Primary Value and Solutions:
Nash addresses the challenges of last-mile delivery by providing a unified platform that simplifies logistics management. By offering access to a vast network of delivery providers and integrating seamlessly with existing business systems, Nash enables companies to expand their delivery capabilities without significant infrastructure investments. This leads to increased delivery success rates, reduced operational costs, and enhanced customer experiences, ultimately driving growth and competitiveness in the market.
Overview by
Kelsey Montgomery