Nash Reviews & Product Details

I appreciate Nash's shared commitment to excellence in both technical and commercial objectives. I also value their ability to provide expanded choice and accountability through API integration, which helps resolve driver supply, tracking, and performance challenges. Nash ensures our clients are supported, allowing them to focus on rewards and growth. I find their dedication to continuous improvement for their clients impressive, especially regarding access to performance data and the ability to identify in-service status. The initial setup was smooth, as our tech-teams followed best practices to establish expediency in setting up the integration, which was completed on schedule. Review collected by and hosted on G2.com.

Being a UK partner, the time difference for support was an issue but Nash recognized this and have addressed the issue with UK/EUR support. As with all technologies, there are random issues but nothing that isn't flagged and acted upon in reasonable time. Review collected by and hosted on G2.com.

I like how much accessibility Nash provides to a breadth of couriers; their network is pretty extensive. Being able to track deliveries live, especially for national players in the UK, is a huge plus for live operations. Having a wide network of couriers allows us to have more alternatives when trying to get the right courier to take the right delivery at the right time. Knowing what's happening with couriers in real-time allows our team to take prompt action if things go wrong with a live delivery. Review collected by and hosted on G2.com.

Currently, Nash has a limit on how many couriers can be auto-approved at the same time using dispatch strategies. I'd love if that number increased, as it would drastically reduce the amount of manual intervention needed from the team. Minor thing, but I'd love to have easier access to their data reporting on a self-serve basis (e.g., being able to build reports via drag and dropping fields). Review collected by and hosted on G2.com.

I like how the Nash platform looks and feels, as it's really intuitive and so simple to use. The simplistic layout enables rapid action, insight, and implementation for me, my colleagues, and the customer support team. The data Nash collects provides real insight into our operations, empowering us to make sensible actions. Their customer support is great and rapidly resolves any issues we have. The centralized billing reduces the 'worry' of working with multiple courier platforms. Integration into a marketplace enabled rapid expansion and data transfer. Setting it up was extremely easy, as the Nash team implemented everything super quickly after we provided necessary data. Overall, the platform is great and so are the partners we've been discussing and working with. Review collected by and hosted on G2.com.

Nothing that i could think of?! but would suggest an app would be amazing because some colleagues are field-based, and using a 'web version' on a mobile works but isn't the best and can sometimes be a challenge. Also, I noticed that it's sometimes 'slow' to load data, but that could be a localized issue on my end. Review collected by and hosted on G2.com.

I really appreciate the technical support from the Nash team, which is very good and helps in resolving on-the-go issues effectively. The onboarding process with Nash is slick, making it easier to get started. Additionally, I find project management within Nash to be decent. Our account manager, who is part of the strategic team, helps in mapping the future of our business in line with Nash's aspirations. Review collected by and hosted on G2.com.

It's quite hard to get a grasp of Nash originally, especially for onboarding my team. The dashboard is not particularly user-friendly. You have to really know what you're looking for, and I don't think they do enough to make it more accessible. So it's more the UI than anything else. Review collected by and hosted on G2.com.

NASH's platform stands out for its flexibility and modular design, enabling companies to tailor its features to fit their specific business needs. The NASH team is highly knowledgeable; when you request a feature, they often go further by offering suggestions and insights you might not have considered. They excel at seeing the bigger picture, providing thoughtful recommendations, and developing requested features both quickly and accurately. If any concerns arise, adjustments can be made swiftly. I use this platform daily across a range of volume channels, including oversize, localized, and van deliveries, in conjunction with the NASH driver application/TMS. All the tools are user-friendly and deliver valuable data and insights to support business decisions. NASH's systems are generally plug-and-play, making implementation seamless for us. The only potential challenges are those posed by the limitations of your existing systems. Review collected by and hosted on G2.com.

This limitation stems from our internal company preference to review data through our internal tools, which can result in delays when ingesting NASH's data into our systems for direct, one-to-one comparisons. While the analytics provided by NASH are extremely useful on their own platform, we may still need to do some internal work to facilitate and inform our internal discussions. Review collected by and hosted on G2.com.

I appreciate that Nash is receptive to new features and has a clean UI/UX design. The support from account managers to technical support is great. I like the features for auto assignment, workflows, and API connections, which make it easy to integrate with our systems. The auto assignment allows us to set an automated strategy for job assignments to reduce manual labor and speed up our process. Workflows enable proactive management of jobs by setting notifications into Slack. The API connections allow us to send and receive delivery data and statuses into our homegrown order platform. The initial setup of Nash was quite easy. Review collected by and hosted on G2.com.

Map based tracking would be helpful for a bird's eye view on all deliveries. Review collected by and hosted on G2.com.

I really appreciate Nash for the control it provides over our delivery business. It offers us real-time visibility into all aspects of the delivery process, from pickup at the store to delivery to the customer, which significantly improves our order quality and customer satisfaction. One of the standout features of Nash is its multi-carrier strategy, which allows us to work with several delivery providers, rather than being limited to just one. This flexibility is crucial for our operations. Additionally, the transition to Nash brought much more configurability and control compared to the dashboards we previously used. The platform excels in multi-carrier orchestration, which was a key factor in our decision to switch. Furthermore, the initial setup, although intense, was greatly supported by the Nash team, who did an excellent job of understanding our needs and aligning the integration accordingly, reducing dependencies on our internal teams and speeding up the market deployment. Their proactive approach in suggesting adaptations for seamless integration was extremely beneficial. Review collected by and hosted on G2.com.

The main area that could be improved is setting realistic expectations with customers regarding the level of effort and timeline for delivery service provider onboarding. I found that when we added each delivery service provider, we had to undergo a somewhat rigorous design and architecture discussion, which was unexpected. While I was okay with this process to ensure everything worked properly, having a more realistic timeline would have created a better experience for us as customers. Review collected by and hosted on G2.com.

We love Nash's ease of use, reliability, and flexibility. It has streamlined our delivery operations by centralizing everything on one platform, eliminating the complexities of managing multiple delivery partners. The automated dispatching feature is incredibly valuable, reducing the need for manual intervention and improving efficiency. Real-time tracking gives us the visibility we need to monitor our deliveries accurately, which also helps us address any potential issues promptly. Carrier management tools allow us to connect seamlessly with reliable carriers, ensuring our delivery processes remain smooth and efficient. Integrating Nash with our e-commerce system was straightforward and user-friendly, making the transition from a more fragmented delivery system effortless. The initial setup was simple, and the platform consistently delivers an outstanding experience, which is why we rate it a 10 out of 10. Review collected by and hosted on G2.com.

Nash works really well for us. Review collected by and hosted on G2.com.

I use Nash for our delivery logistics, and it solves a major problem by enabling us to deliver to our customers every day of the week with a high level of convenience. This ability to offer our customers numerous convenient options is a significant advantage that sets Nash apart. Additionally, I really appreciate Nash's willingness to provide custom solutions for us, which demonstrates their flexibility and commitment to addressing our specific needs. These customized solutions make our operations smoother and more efficient. The initial setup of Nash was very easy, which facilitated a quick transition to using the platform without any significant downtime or hurdles. Furthermore, Nash seamlessly plugs into Shopify, which indicates its compatibility and integration capabilities with other essential tools we use. I'm extremely satisfied with the platform, and my confidence in recommending it to others is reflected in my rating of 10 out of 10. The transition from Onfleet to Nash was driven by Nash's ability to contract out deliveries for us, an essential feature that Onfleet lacked. Review collected by and hosted on G2.com.

Nothing in particular Review collected by and hosted on G2.com.

I love how Nash acts as a professional and responsive technology partner that is exceptionally capable, making them likely the best technology partner for us right now. Their expertise is evident, helping us seamlessly integrate orders from clients into our TMS, greatly enhancing our business processes. The analytics and customization services they provide further aid in our operational efficiencies, allowing us to make informed decisions based on insightful data analysis. I especially appreciate their professionalism and prompt responsiveness to our needs, which significantly boosts our confidence in them. Their platform provides robust API compliance support, which is crucial in maintaining seamless communication between my company and our clients. Nash excels in offering superior analytics that helps in performance evaluation, ensuring we meet our goals and maintain our standards. Furthermore, when switching from Cartwheel TMS to Nash TMS, the customization and eagerness they display improve our business processes, particularly in aspects like integrating with restaurant partners for efficient deliveries. The initial setup of Nash was easy due to the assistance from their national representative, who was readily available whenever we had questions. Overall, the experience with Nash has been exceptionally satisfying, earning them a perfect recommendation score of ten out of ten. Review collected by and hosted on G2.com.

I don't think there's anything that doesn't work well for us, but what could be improved is if Nash could add more employees to get customizations done a little bit faster. Review collected by and hosted on G2.com.