One item we struggled with is damage on vehicles. Whether or not it was there. We would do walkarounds with a sheet of paper and there was nothing black and white about the situation if a customer brought up damage. Now, we can play the video for the customer to identify whether damage was there prior to the car being serviced by us. Customer service is also VERY quick to respond to any requests. Review collected by and hosted on G2.com.
Occasionally, we have issues of the videos uploading successfully from the phone we are using to the program. If that happens for a customer claiming damage, we no longer have that black and white ability to show the customer if damage took place before servicing their vehicle with us. Review collected by and hosted on G2.com.
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