# MyFax Reviews **Vendor:** Consensus Cloud Solutions **Category:** [Online Fax Software](https://www.g2.com/categories/online-fax) **Average Rating:** 2.8/5.0 **Total Reviews:** 10 ## About MyFax MyFax is an internet-based fax service provider that facilitates the transmission of faxes through a local, toll-free or international fax number. It was developed to provide a simple alternative to traditional fax machines. MyFax provides busy professionals with the convenience and financial advantages that come with the ability to receive and send a fax online. Because everything is handled in the cloud, there is no need for any software or specialized equipment. MyFax gives you powerful tools to simplify faxing: Fax, print, store, and access PDFs anytime. Send and receive faxes directly from email. Use up to five email addresses to transmit documents. Deliver faxes to as many as 50 different numbers. Get quick help with responsive email and chat support. Access a knowledge base with answers to common questions. Fax on the go with the MyFax mobile app. Check, send, and receive faxes from anywhere on Android or iOS with a flexible monthly or annual plan. ## MyFax Reviews ### 1. Trial Trap **Rating:** 0.0/5.0 stars **Reviewed by:** Krishna P. | Technical Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2021 **What do you like best about MyFax?** The ability to have a trial before starting to use the services. **What do you dislike about MyFax?** I signed up for a trial (for 100 pages outbound). And while is faxed 46 pages they mentioned that i used up 190 pages and my credit card was charged. On contacting their chat support they came back saying if the receiving machine is slow or network is an issue it might take more time. My 46 pages took 11400 seconds so they considered it as 190 pages (60 seconds for 1 page). They denied reverting the charges and claimed all the information is confirmed on sign up (in fine prints). I would rather pay for a legitimate service knowing what i am signing up for and paying for rather than such a scam of being charged unreasonably **What problems is MyFax solving and how is that benefiting you?** Ability to send fax without infrastructure ### 2. This is best services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2021 **What do you like best about MyFax?** I want to get more service with fax provide. This is excellent service. I have used it for my VIP Email Database. **What do you dislike about MyFax?** No dislike. I like all services. So, anyone uses it. **What problems is MyFax solving and how is that benefiting you?** I was benefited from this service provider. ### 3. Easier to use than a faxing machine **Rating:** 4.0/5.0 stars **Reviewed by:** Angela C. | Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2020 **What do you like best about MyFax?** I like that you can send a fax without having a physical machine that has a faxing capability. You can just use your computer to send and receive faxes instead. Helpful for clients who insist on sending faxes so that you have a digital copy ready to print when needed **What do you dislike about MyFax?** The website is a little clunky and outdated. Aside from that , it does the trick. **What problems is MyFax solving and how is that benefiting you?** We can receive faxes in multiple offices to our computers and laptops. It also makes spam faxes less of an annoyance. ### 4. Easy to start using, hard to stop **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2020 **What do you like best about MyFax?** I can signup and start sending a fax in less than a couple minutes. Once logged in, the website is very easy to navigate and intuitive. **What do you dislike about MyFax?** Very hard to change payment info, had to request by phone or email and they never responded. That’s not very ethical. **Recommendations to others considering MyFax:** Many industries do not fax anymore so maybe consider adding other Complimentary services And/or innovate the user experience. Also the UX design is extremely outdated. **What problems is MyFax solving and how is that benefiting you?** I used MyFax because my eye doctor could only fax me my prescription due to HIPAA, whose technology policy is rather old and outdated. They could not email or text me, the only option was fax. ### 5. Send and go! **Rating:** 3.0/5.0 stars **Reviewed by:** Michelle R. | Research Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2019 **What do you like best about MyFax?** I like that even though I do not have a business fax machine in my house, i dont have to worry because myfax makes it so much easier! **What do you dislike about MyFax?** I dont like that sometimes the app seems to get stuck at the most inconvenient times. Sometimes the fax just wont go through so you have to restart the process. **Recommendations to others considering MyFax:** its super fast and easy! **What problems is MyFax solving and how is that benefiting you?** Not being able to fax work documents from my house. Now, because of the app, i can stay hime with my kids and fax as much as i need, right through my phone! ### 6. No way to cancel **Rating:** 0.0/5.0 stars **Reviewed by:** Qasim . | Executive Director, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2018 **What do you like best about MyFax?** There are not too many options. Only send and fax. **What do you dislike about MyFax?** There is no easy way to cancel. Myfax mentions calling their customer service helpline but the phone never gets answered, you just wait for hours and hours. In the meanwhile your credit card keeps getting charged **What problems is MyFax solving and how is that benefiting you?** Wanted a transparent fax service... didn't get what I needed. ### 7. Does the job **Rating:** 5.0/5.0 stars **Reviewed by:** Christine D. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2018 **What do you like best about MyFax?** Ease of sending faxes from my laptop from anywhere. **What do you dislike about MyFax?** I can't think of any dislikes at the moment. **Recommendations to others considering MyFax:** If you want the ability to send faxes without the need of a fax machine and from anywhere you may be - this is for you! **What problems is MyFax solving and how is that benefiting you?** The ability to send faxes online and from anywhere. ### 8. You get what you pay for? **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2018 **What do you like best about MyFax?** There is nothing I really liked best about MyFax because people would tell me they sent me faxes and I didn't get them. So I don't know how reliable it is. **What do you dislike about MyFax?** I didn't like the lack of assurance that I would be able to send faxes swiftly and effectively. **Recommendations to others considering MyFax:** In the last question "Is MyFax headed in the right direction is I don't know. I could suggest they make their service more reliable and provide a little more guarantee. **What problems is MyFax solving and how is that benefiting you?** None That's why I switched to eFax with a free trial. ### 9. Horrible **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2019 **What do you like best about MyFax?** Sign up was free and could thats about it. **What do you dislike about MyFax?** CANNOT CANCEL ONLINE....have to call in and wait 30 minutes to and 1 hour to get though to a person to cancel your "Free" account. **What problems is MyFax solving and how is that benefiting you?** None. Fax didnt work and incurred monthly charges. ### 10. Great E fax option **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2018 **What do you like best about MyFax?** Simplicity of use.. you can send a fax and receive a fax right into your email! **What do you dislike about MyFax?** Nothing at all! I am glad i chose their services! **What problems is MyFax solving and how is that benefiting you?** got rid of the fax machine and now have record of every fax.. ## MyFax Discussions - [Is MyFax encrypted?](https://www.g2.com/discussions/is-myfax-encrypted) - [How much does MyFax cost?](https://www.g2.com/discussions/how-much-does-myfax-cost) - [Is MyFax a good service?](https://www.g2.com/discussions/is-myfax-a-good-service) - [What is MyFax service?](https://www.g2.com/discussions/what-is-myfax-service) - [View MyFax pricing details and edition comparison](https://www.g2.com/products/myfax/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+00%3A25%3A38+-0500&secure%5Bsession_id%5D=0e2e39b3-ccd1-49ac-8138-f73592ed3f70&secure%5Btoken%5D=c1f8d807adc5db289937e39699191b1daba0ef7523643a04e4e655de2b75fe73&format=llm_user) ## MyFax Features **Documents** - Editing - Document Signature - Storage **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts ## Top MyFax Alternatives - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,387 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,325 reviews) - [iFax](https://www.g2.com/products/ifax/reviews) - 4.7/5.0 (463 reviews)