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# HelloFax vs MyFax Comparison - What are their main differences?

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HelloFaxMyFax[+ Add Product](#)

Reviews

**HelloFax** [

4.5/5(57)

](https://www.g2.com/products/hellofax/reviews#reviews)

**MyFax** [

2.8/5(10)

](https://www.g2.com/products/myfax/reviews#reviews)

Pricing

**HelloFax**
Free Trial

**$0** · Free

**MyFax**
Free Trial

**$5.00** 100 Pages Per Month · Home Office User

**Pricing Insights**
from reviews

Time to Implement

**HelloFax**
\<1 month

Based on 8 responses

**MyFax**
Not enough reviews yet

Return on Investment

**HelloFax**
Not enough reviews yet

**MyFax**
Not enough reviews yet

Perceived Cost

**HelloFax**
$$$$$

**MyFax**
Not enough reviews yet

Average Discount

**HelloFax**
Not enough reviews yet

**MyFax**
Not enough reviews yet

Pros & Cons

**HelloFax**
Not enough data

**MyFax**
Not enough data

Ratings

Meets Requirements

**HelloFax**

9.1

9.146

**MyFax**

7.1

7.17

Ease of Use

**HelloFax**

9.3

9.347

**MyFax**

6.0

6.07

Ease of Setup

**HelloFax**

8.6

8.612

**MyFax**
Not enough data

Ease of Admin

**HelloFax**

8.5

8.513

**MyFax**
Not enough data

Quality of Support

**HelloFax**

8.1

8.138

**MyFax**

5.7

5.75

Has the product been a good partner in doing business?

**HelloFax**

8.6

8.613

**MyFax**
Not enough data

Product Direction (% positive)

**HelloFax**

8.0

8.046

**MyFax**

4.2

4.26

Features

Online Fax[Hide 60 FeaturesShow 60 Features](javascript:void(0);)

9.2

23

6.9

7

Documents

Storage

8.4(won by 1.7)

15

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.7

5

Editing

8.1(won by default)

12

Not enough data

Document Signature 

9.6(won by default)

13

Not enough data

Fax to Email

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

Agentic AI - Online Fax

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Active Directory Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Sending

Fax Number

9.6(won by 2.9)

20

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.7

6

Unlimited Sending

9.2(won by 2.9)

11

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.3

5

Alerts

9.5(won by 1.7)

19

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.8

6

Existing Numbers

9.7(won by default)

10

Not enough data

Cross-Platform Sending

9.2(won by default)

17

Not enough data

Contact Management

9.1(won by default)

16

Not enough data

Print Management

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Invoice Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Email to Fax

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Additional Functionality

Full Text Search

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Delivery Tracking

Not enough data

Not enough data

Multiple Format Support

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

FoIP

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Whitelisting/Blacklisting

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Archiving & Retention

Not enough data

Not enough data

Encryption

Not enough data

Not enough data

Document Templates

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Electronic Faxes

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Show 1 feature category with incomplete data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![HelloFax](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_cd58329d7e739dd6906bc8f984a88e14/hellofax.png "HelloFax")](https://www.g2.com/products/hellofax/reviews)

HelloFax

Small-Business(50 or fewer emp.)

44.6%

Mid-Market(51-1000 emp.)

39.3%

Enterprise(\> 1000 emp.)

16.1%

[![MyFax](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_bb69ab062c0a76f93349da2370864dcf/myfax.png "MyFax")](https://www.g2.com/products/myfax/reviews)

MyFax

Small-Business(50 or fewer emp.)

66.7%

Mid-Market(51-1000 emp.)

33.3%

Enterprise(\> 1000 emp.)

0%

Small-Business

(50 or fewer emp.)

44.6%

66.7%

Mid-Market

(51-1000 emp.)

39.3%

33.3%

Enterprise

(\> 1000 emp.)

16.1%

0%

Reviewers' Industry

[![HelloFax](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_cd58329d7e739dd6906bc8f984a88e14/hellofax.png "HelloFax")](https://www.g2.com/products/hellofax/reviews)
HelloFax

Health, Wellness and Fitness

7.1%

Insurance

7.1%

Marketing and Advertising

7.1%

Telecommunications

5.4%

Computer Software

5.4%

Other

67.9%

[![MyFax](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_bb69ab062c0a76f93349da2370864dcf/myfax.png "MyFax")](https://www.g2.com/products/myfax/reviews)
MyFax

Wholesale

11.1%

Non-Profit Organization Management

11.1%

Legal Services

11.1%

Hospital & Health Care

11.1%

Health, Wellness and Fitness

11.1%

Other

44.4%

FAQs

## HelloFax vs MyFax FAQs

Generated using AI

Last updated: August 17, 2026

### What is the difference between HelloFax vs MyFax?

HelloFax stands out from MyFax with a significantly higher G2 rating, stronger support scores, and a clearer reviewer-cited strength in ease of use and setup.

| | [HelloFax](https://www.g2.com/products/hellofax/reviews) | [MyFax](https://www.g2.com/products/myfax/reviews) |
| --- | --- | --- |
| G2 Rating (reviews) | 4.5/5 (57 reviews) | 2.8/5 (10 reviews) |
| Ease of Setup score | 8.6 | — |
| Quality of Support score | 8.1 | 5.7 |
| Top Reviewer-Cited Strength | Simple, intuitive online faxing with fast setup and notifications | Ability to fax without a physical machine |

### How do the pricing models of HelloFax and MyFax compare?

HelloFax is rated as the stronger value compared to MyFax, with higher satisfaction on price and cost-related dimensions.

- **HelloFax:** Reviewers consistently highlight HelloFax as competitively priced, offering low-cost plans and flexible pay-per-use options that are seen as a good value for the features provided.
- **MyFax:** In recent reviews, several reviewers express dissatisfaction with unexpected charges and billing practices, noting issues with trial limitations and difficulty canceling accounts.
- **Switching reasons:** Reviewers mention switching from MyFax to other services due to concerns over billing transparency and customer support responsiveness.

### What are the best alternatives to HelloFax and MyFax?

The top three alternatives to HelloFax and MyFax are RingEX, Documo, and CocoFax.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [HelloFax](https://www.g2.com/products/hellofax/reviews) | 4.5/5 (57 reviews) | — | Competitively priced, flexible plans | Simple, intuitive online faxing with fast setup and notifications |
| [MyFax](https://www.g2.com/products/myfax/reviews) | 2.8/5 (10 reviews) | — | Concerns over billing transparency | Ability to fax without a physical machine |
| [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5 (1435 reviews) | Small-Business | — | Comprehensive communication suite with integrated faxing |
| [Documo](https://www.g2.com/products/documo/reviews) | 4.6/5 (232 reviews) | Small-Business | — | Reliable, modern faxing with strong document management |
| [CocoFax](https://www.g2.com/products/cocofax/reviews) | 4.6/5 (188 reviews) | Small-Business | — | Easy-to-use interface and robust online fax features |

### Which Online Fax features should I prioritize when comparing HelloFax and MyFax?

Buyers comparing HelloFax and MyFax should prioritize ease of use, quality of support, setup experience, and reliability.

- **Ease of Use:** HelloFax scores 9.3, while MyFax scores 6.0, indicating a significant advantage for HelloFax in user experience.
- **Quality of Support:** HelloFax scores 8.1, compared to MyFax at 5.7, showing stronger support satisfaction for HelloFax.
- **Ease of Setup:** HelloFax scores 8.6; MyFax does not have a published score, but reviewers note quick setup for both products.
- **Reliability:** Recent reviews for HelloFax highlight consistent fax delivery and notifications, while MyFax reviewers mention occasional issues with fax transmission and reliability.

### What are the pros and cons of HelloFax vs MyFax?

HelloFax's headline strength is its ease of use and setup, while MyFax's main advantage is the ability to fax without a physical machine.

- **HelloFax strengths:** Reviewers highlight simple, intuitive online faxing, fast setup, competitive pricing, and reliable notifications for sent and received faxes.
- **HelloFax trade-offs:** Some reviewers mention limited advanced features compared to other platforms, lack of a mobile app, and occasional billing or support frustrations.
- **MyFax strengths:** Reviewers appreciate the ability to send and receive faxes without a physical machine and the convenience of online access.
- **MyFax trade-offs:** Reviewers note concerns with billing transparency, difficulty canceling accounts, outdated user interface, and occasional reliability issues with fax delivery.

### Is HelloFax or MyFax better for small businesses?

HelloFax is the better fit for small businesses, with higher satisfaction scores and positive sentiment from small-business reviewers.

- **HelloFax:** Small-business reviewers consistently praise HelloFax for its ease of use, quick setup, and cost-effectiveness, making it a strong choice for small teams needing reliable online faxing.
- **MyFax:** Small-business reviewers mention convenience but express concerns about billing practices and support responsiveness, which can be critical factors for small businesses.

### Which Online Fax platform has better integrations?

HelloFax and MyFax are at parity for integrations, as neither product has recent reviewer-cited integration data available.

- **HelloFax:** No recent reviewer-cited integrations are mentioned.
- **MyFax:** No recent reviewer-cited integrations are mentioned.

### How do HelloFax and MyFax compare on customer support?

HelloFax outperforms MyFax on Quality of Support by a material margin, with a 2.4-point advantage (8.1 vs 5.7).

- **HelloFax:** Reviewers frequently describe responsive and helpful support, with many citing easy access to assistance and positive experiences resolving issues.
- **MyFax:** Reviewers report challenges with support responsiveness, including difficulty canceling accounts and slow or unhelpful responses to billing inquiries.

### Which is easier to implement, HelloFax or MyFax?

HelloFax is easier to implement than MyFax, with a significantly higher Ease of Setup score (8.6 vs not published for MyFax).

- **HelloFax:** Reviewers consistently mention fast setup, minimal training required, and straightforward onboarding for new users.
- **MyFax:** Reviewers note that setup is generally quick, but some report issues with account management and payment information updates during implementation.

Alternatives

**HelloFax Alternatives**

 ![Documo](https://images.g2crowd.com/uploads/product/hd_favicon/6fdf283368023f62320038f096816c9c/documo.svg "Documo")

[
Documo
](/products/documo/reviews)

 ![CocoFax](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_edbe92b4049fb44cf5d5f49057908b7f/cocofax.png "CocoFax")

[
CocoFax
](/products/cocofax/reviews)

 ![iFax](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_28ad0ea059a00eacf4b949663a5f5360/ifax.png "iFax")

[
iFax
](/products/ifax/reviews)

 ![OpenText Core Fax](https://images.g2crowd.com/uploads/product/hd_favicon/40d4df99af2880df337ea130d55989b9/opentext-core-fax.svg "OpenText Core Fax")

[
OpenText Core Fax
](/products/opentext-core-fax/reviews)

**MyFax Alternatives**

 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

[
RingEX
](/products/ringex/reviews)

 ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect")

[
GoTo Connect
](/products/goto-connect/reviews)

 ![iFax](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_28ad0ea059a00eacf4b949663a5f5360/ifax.png "iFax")

[
iFax
](/products/ifax/reviews)

 ![Documo](https://images.g2crowd.com/uploads/product/hd_favicon/6fdf283368023f62320038f096816c9c/documo.svg "Documo")

[
Documo
](/products/documo/reviews)

## HelloFax vs MyFax

- Reviewers felt that HelloFax meets the needs of their business better than MyFax.
- When comparing quality of ongoing product support, reviewers felt that HelloFax is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HelloFax over MyFax.