MSP360 Connect Features

Provides the ability to record remote access and support sessions

Allows remote access and support sessions to be transferred between users

Allows administrators access to devices, regardless of end-user's presence

Allows remote users to share files with other remote users

Digitally share screen view with others

Move files across different systems or networks

Set up connections to third-party platforms to improve business processes

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Creates access requirements and standards and establishes user, roles, and access rights.

Allows visual display of networks segmented components and their connected resources.

Allows users to create, edit, and relinquish user access privileges.

Allows remote usage and access across a range of operating systems and device types

Allows remote desktop administrators access to connected mobile devices

Access work applications remotely, for when working away from the office and/or traveling

Manage and track all internal and external communication conducted via calls, email, text, or chat

Access multiple screens from one centralized location

Unifies endpoint management of employee devices

Track and manage adherence to policies for any service, product, process, or supplier

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Create, save, and store files

Manage the process of planning and scheduling meetings, including agenda creation

Helps control, track and monitor printing processes

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Allows for temporary privileges for a defined task or period of time, to reduce the risk of credential abuse.

Allows administrative control over network components, mapping, and segmentation.

Provides a risk-based approcach to determining trust within the network.

Allows administrators to set user access privileges to permit approved parties to access sensitive data.

Facilitate access from initial access ticket submission through supporting chain of custody throughout the workflow for OT environments.

Includes reporting functionality.

Creates a comprehnsive log of all activities when utilizing accessmanagement software.

Monitors user activity, documents behaviors for baselining and anomaly detection.

Follows industry-specific security frameworks such as IEC 62443 and NIST SP 800-82.

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Communicate using direct chat or messages within the system

Allows multiple users to simultaneously annotate on a digital whiteboard

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Application programming interface that allows for integration with other systems/databases

Extra layer of security that requires not only a password and username but also something specific to that user

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Securely stores data to prevent data loss or breaches

Add customized logos and colors to align with company branding

View and track pertinent metrics to find patterns and gain insights from data

Print remote documents from multiple devices

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Notifications that are delivered to users as soon as an event occurs

Creates virtual version of end user's desktop environment or operating system

Define levels of authorization for access to specific files or systems

Active monitoring of systems, applications, or networks

Track and document all activities across devices, networks, and other systems

Deploy updates or install new software remotely

A chronological record of actions or occurrences within a network, software, or process

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

At least a username and password is required to access the system

Observe and track the demand, usage, progress or quality of a system, product, or user

Receive data and information in real time

Track the availability time for a designated network or website over a given period of time

Ability to chat online in real time

Use AI to generate content in the form of text, images, videos, etc.

Provides a channel for team members to share media files, communicate, and work together

Verify the identity of users/devices to enable secure access

Engage in direct, instant messaging with customers, users, etc.

Access system information, including hardware and software configuration, to perform diagnostics

Assemble applications and processes by dragging over and arranging pre-built components

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Take actions to troubleshoot issues for networks, devices, etc.

Receive system updates as soon as any changes are made