# AnyDesk vs MSP360 Connect Comparison
---
## AI Generated Summary
- **G2 reviewers report** that AnyDesk excels in providing a fast and stable remote connection, even in low-bandwidth situations. Users appreciate the simple and lightweight interface, which makes remote support and file sharing very convenient.
- **Users say** that MSP360 Connect is impressively easy to use, particularly for managing backups across both Mac and Windows machines. This ease of use simplifies tasks, making it a valuable tool for those focused on data security and backup solutions.
- **Reviewers mention** that AnyDesk's ability to transfer files without disrupting the user experience is a standout feature. This allows technicians to manage backend tasks while users continue their work seamlessly, enhancing overall productivity.
- **According to verified reviews** , MSP360 Connect is recognized for its great value in remote management of client devices. Users find it to be a reliable option for one-time needs, highlighting its speed and security as key benefits.
- **G2 reviewers highlight** that AnyDesk has a significantly higher overall satisfaction score compared to MSP360 Connect, indicating a stronger performance in user experience and support. This is reflected in the positive feedback regarding its quick implementation and intuitive onboarding process.
- **Users express** that while MSP360 Connect offers solid features like session recording and unattended access, it still faces challenges in comparison to AnyDesk's broader capabilities and higher user ratings, particularly in areas like file sharing and remote device control.



| | AnyDesk | MSP360 Connect | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 1,100 | 52 | 
| **Largest Market Segment** | Small-Business (41.4% of reviews) | Small-Business (75.5% of reviews) | 
| **Entry Level Price** | $22.90 | Free 1 User | 

---
## Top Pros & Cons

### AnyDesk

Pros:
- Ease of Use (34 reviews)
- Easy Setup (17 reviews)

Cons:
- Connection Issues (10 reviews)
- Remote Access Issues (9 reviews)

### MSP360 Connect

Pros:
- Affordable (1 reviews)
- Ease of Use (1 reviews)

Cons:
- Audio Issues (1 reviews)
- Remote Access Issues (1 reviews)

---
## Ratings Comparison
| Rating | AnyDesk | MSP360 Connect | 
|---|---|---|
  | **Meets Requirements** | 9.2 (917 reviews) | 8.9 (39 reviews) | 
  | **Ease of Use** | 9.3 (929 reviews) | 8.9 (39 reviews) | 
  | **Ease of Setup** | 9.3 (219 reviews) | 9.3 (21 reviews) | 
  | **Ease of Admin** | 9.0 (141 reviews) | 9.1 (20 reviews) | 
  | **Quality of Support** | 8.8 (815 reviews) | 9.0 (28 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (128 reviews) | 9.5 (16 reviews) | 
  | **Product Direction (% positive)** | 9.2 (883 reviews) | 9.1 (39 reviews) | 

---
## Pricing

### AnyDesk

#### Entry-Level Pricing

Plan: Solo

Price: $22.90

Description: Feature set for single-person companies.

Key Features:
- 1 licensed user
- Unlimited devices to connect to (Interactive Access)
- Up to 100 managed devices (Unattended Access)

[Browse all 4 editions](https://www.g2.com/products/anydesk/pricing)

#### Free Trial

Yes

### MSP360 Connect

#### Entry-Level Pricing

Plan: Connect Free

Price: Free 1 User

Description: For personal use

Key Features:
- 5 devices in the address book
- Attended access only
- File transfer

[Browse all 3 editions](https://www.g2.com/products/msp360-connect/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **AnyDesk** | 8.9/10 | 351 |
| **MSP360 Connect** | N/A | N/A |

#### Administration

| Feature | AnyDesk | MSP360 Connect | 
|---|---|---|
| **Screen Sharing** | 9.4 (322 reviews) | Not enough data | 
| **File Sharing** | 9.0 (315 reviews) | Not enough data | 
| **Session Recording** | 9.0 (282 reviews) | Not enough data | 
| **Unattended Remote Access** | 8.8 (288 reviews) | Not enough data | 
| **Multi - Session Handling** | 8.8 (275 reviews) | Not enough data | 
| **Multi-Monitor Support** | 8.9 (262 reviews) | Not enough data | 

#### Maintenance

| Feature | AnyDesk | MSP360 Connect | 
|---|---|---|
| **Remote Reboot** | 8.9 (271 reviews) | Not enough data | 
| **Remote Printing** | 8.8 (250 reviews) | Not enough data | 

#### Communication 

| Feature | AnyDesk | MSP360 Connect | 
|---|---|---|
| **Text Chat** | 8.9 (284 reviews) | Not enough data | 
| **VoIP** | 8.5 (223 reviews) | Not enough data | 
| **Video Conference Call** | 8.5 (230 reviews) | Not enough data | 
| **Screen Annotations** | 8.7 (252 reviews) | Not enough data | 

#### Security

| Feature | AnyDesk | MSP360 Connect | 
|---|---|---|
| **Data Encryption** | 8.9 (269 reviews) | Not enough data | 
| **Compliance** | 8.9 (260 reviews) | Not enough data | 

#### Device Support

| Feature | AnyDesk | MSP360 Connect | 
|---|---|---|
| **Mobile Device Access** | 8.9 (277 reviews) | Not enough data | 
| **Multi-Platform Support** | 9.0 (281 reviews) | Not enough data | 
| **Cross-Platform** | 9.0 (280 reviews) | Not enough data | 

#### Performance

| Feature | AnyDesk | MSP360 Connect | 
|---|---|---|
| **Reporting** | 8.9 (266 reviews) | Not enough data | 

### OT Secure Remote Access

| Product | Score | Reviews |
|---|---|---|
| **AnyDesk** | N/A | N/A |
| **MSP360 Connect** | N/A | N/A |

#### Administration

| Feature | AnyDesk | MSP360 Connect | 
|---|---|---|
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Policy, User, and Role Management - Privileged Access Manager** | Not enough data | Not enough data | 
| **Network Mapping** | Not enough data | Not enough data | 
| **Governance** | Not enough data | Not enough data | 

#### Functionality

| Feature | AnyDesk | MSP360 Connect | 
|---|---|---|
| **Temporary, time-limited privilege** | Not enough data | Not enough data | 
| **Network Segmentation** | Not enough data | Not enough data | 
| **Adaptive Access Control** | Not enough data | Not enough data | 
| **Access Control** | Not enough data | Not enough data | 
| **Workflows** | Not enough data | Not enough data | 

#### Reporting

| Feature | AnyDesk | MSP360 Connect | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **Audit Logs** | Not enough data | Not enough data | 
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Security Frameworks** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **AnyDesk** | 8.9/10 | 855 |
| **MSP360 Connect** | 8.8/10 | 31 |

#### Administration

| Feature | AnyDesk | MSP360 Connect | 
|---|---|---|
| **Usage Information** | 9.0 (700 reviews) | Feature Not Available | 
| **Integrations** | 8.8 (625 reviews) | Feature Not Available | 
| **Session Recording** | 8.8 (653 reviews) | 9.1 (16 reviews) | 
| **Session Transfer** | 8.9 (660 reviews) | 9.1 (19 reviews) | 
| **Unattended Access** | 8.8 (682 reviews) | 9.2 (24 reviews) | 
| **File Sharing** | 9.0 (719 reviews) | 8.3 (22 reviews) | 

#### Platform

| Feature | AnyDesk | MSP360 Connect | 
|---|---|---|
| **Cross-Platform Access** | 9.0 (684 reviews) | Not enough data | 
| **Mobile Device Access** | 8.7 (672 reviews) | Not enough data | 
| **Remote Device Control** | 9.2 (740 reviews) | 8.7 (26 reviews) | 

#### Security

| Feature | AnyDesk | MSP360 Connect | 
|---|---|---|
| **Device Management** | Feature Not Available | 8.4 (16 reviews) | 

---
## Categories
**Shared Categories (1):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)

**Unique to AnyDesk (1):** [Remote Support Software](https://www.g2.com/categories/remote-support)

**Unique to MSP360 Connect (1):** [OT Secure Remote Access Software](https://www.g2.com/categories/ot-secure-remote-access)


---
## Reviewer Demographics

### By Company Size

| Segment | AnyDesk | MSP360 Connect | 
|---|---|---|
| **Small-Business** | 41.4% | 75.5% | 
| **Mid-Market** | 41.1% | 14.3% | 
| **Enterprise** | 17.5% | 10.2% | 

### By Industry

#### AnyDesk

- **Information Technology and Services:** 22.3%
- **Computer Software:** 13.5%
- **Computer & Network Security:** 4.1%
- **Marketing and Advertising:** 3.6%
- **Telecommunications:** 3.0%
- **Financial Services:** 2.9%
- **Consumer Services:** 2.4%
- **Education Management:** 2.4%
- **Hospital & Health Care:** 2.0%
- **Logistics and Supply Chain:** 1.9%
- **Other:** 42.0%

#### MSP360 Connect

- **Information Technology and Services:** 18.4%
- **Education Management:** 6.1%
- **Consumer Electronics:** 4.1%
- **Construction:** 4.1%
- **Computer Software:** 4.1%
- **Hospital & Health Care:** 4.1%
- **Automotive:** 4.1%
- **Marketing and Advertising:** 4.1%
- **Non-Profit Organization Management:** 4.1%
- **Telecommunications:** 4.1%
- **Other:** 42.9%

---
## Alternatives

### Alternatives to AnyDesk

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3988 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (701 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (652 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (596 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (515 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (503 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (209 reviews)

### Alternatives to MSP360 Connect

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3988 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (503 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (652 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (515 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (701 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (596 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)

---
## Top Discussions

### AnyDesk

- Title: [Is AnyDesk really free?](https://www.g2.com/discussions/is-anydesk-really-free) — 5 comments
  > **Top comment:** "Yes"
- Title: [Is Anydesk better than Team Viewer?](https://www.g2.com/discussions/is-anydesk-better-than-team-viewer) — 5 comments, 3 upvotes
  > **Top comment:** "Yes it is. It's light, user friendly and easy to use and understand. "
- Title: [could not log into the remote computer this was my issue and sometimes serious issue.](https://www.g2.com/discussions/13087-could-not-log-into-the-remote-computer-this-was-my-issue-and-sometimes-serious-issue) — 4 comments, 1 upvote
  > **Top comment:** "You must verify that the AnyDesk software is installed and with the permissions to connect to the target computer, from where the connection is required..."
- Title: [AnyDesk or TeamViewer?](https://www.g2.com/discussions/12587-a-anydesk-o-teamviewer) — 3 comments, 2 upvotes
  > **Top comment:** "Anydesk very useful software for business part and handling side very user friendly. I recommended our every clients."
- Title: [What is AnyDesk used for?](https://www.g2.com/discussions/what-is-anydesk-used-for) — 2 comments, 1 upvote
  > **Top comment:** "it is mostly used for remote desktop support and using this you can share your screen with another person also you can allow another person to access your..."

### MSP360 Connect

- Title: [standby connection](https://www.g2.com/discussions/32541-standby-connection) — 1 comment, 1 upvote
  > **Top comment:** "You surely can, in this case, you need to use the Unattended Access feature. You can find a step-by-step guide on how to configure this feature..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/anydesk-vs-msp360-connect)