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At a Glance
Market Segments
Small-Business (75.5% of reviews)
Small-Business (43.4% of reviews)
Entry-Level Pricing
Free 1 User
Starting at $24.90
MSP360 Connect
Star Rating
(52)4.2 out of 5
Market Segments
Small-Business (75.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 User
Browse all 3 pricing plansTeamViewer
Star Rating
(3,710)4.5 out of 5
Market Segments
Small-Business (43.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamViewer excels in "Remote Access" with a high score of 9.8, making it a preferred choice for those needing reliable and quick access to devices from anywhere. In contrast, MSP360 Connect, while still effective, scores lower at 9.1, indicating it may not be as robust in this area.
- Reviewers mention that TeamViewer's "Multi-Session Handling" feature, rated at 9.0, allows users to manage multiple remote sessions seamlessly, which is particularly beneficial for IT support teams. MSP360 Connect, however, does not highlight this capability as strongly, which may limit its appeal for users needing to handle several sessions simultaneously.
- G2 users highlight TeamViewer's "Ease of Use" with a score of 9.1, suggesting that new users can quickly adapt to the interface. Conversely, MSP360 Connect, with a score of 8.9, may require a slightly steeper learning curve, which could be a consideration for teams looking for immediate usability.
- Users on G2 report that TeamViewer's "Quality of Support" is rated at 8.6, which some find lacking compared to MSP360 Connect's higher score of 9.0. This indicates that users may experience better support and assistance when using MSP360 Connect, which can be crucial for troubleshooting and resolving issues.
- Reviewers mention that TeamViewer's "File Sharing" feature scores 9.1, making it a strong option for users who frequently need to share files during remote sessions. In contrast, MSP360 Connect's file sharing is rated lower at 8.3, which may affect users who prioritize this functionality.
- Users report that TeamViewer's "Session Recording" feature, rated at 8.6, is useful for training and compliance purposes, but MSP360 Connect shines with a higher score of 9.1 in this area, indicating it may offer more robust options for recording and reviewing sessions.
Pricing
Entry-Level Pricing
MSP360 Connect
Connect Free
Free
1 User
For personal use
- 5 devices in the address book
- Attended access only
- File transfer
TeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Free Trial
MSP360 Connect
Free Trial is available
TeamViewer
Free Trial is available
Ratings
Meets Requirements
8.9
39
9.1
2,980
Ease of Use
8.9
39
9.1
3,123
Ease of Setup
9.3
21
9.1
926
Ease of Admin
9.1
20
8.9
677
Quality of Support
9.0
28
8.7
2,558
Has the product been a good partner in doing business?
9.5
16
8.6
634
Product Direction (% positive)
9.1
39
8.7
2,874
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.4
50
Not enough data
8.6
7
Not enough data
8.9
6
Monitoring and Management
Not enough data
9.2
49
Not enough data
9.2
49
Not enough data
9.0
50
Not enough data
9.1
50
Not enough data
8.6
7
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
7.9
7
Service Management
Not enough data
9.4
50
Not enough data
8.8
7
Not enough data
7.6
7
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.9
8
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
8.5
8
Presenter Tools
Not enough data
8.9
863
Not enough data
8.5
786
Not enough data
9.1
935
|
Verified
Not enough data
8.8
834
|
Verified
Conferencing Options
Not enough data
8.7
797
|
Verified
Not enough data
8.7
809
|
Verified
Not enough data
8.7
792
|
Verified
Application Tools
Not enough data
8.8
870
|
Verified
Not enough data
8.9
825
|
Verified
Not enough data
8.7
807
|
Verified
Agentic AI - Screen Sharing
Not enough data
7.9
38
Scope
Not enough data
10.0
5
Not enough data
10.0
5
Security
Not enough data
10.0
5
Not enough data
9.3
5
Not enough data
10.0
5
Management
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
10.0
5
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.3
16
Not enough data
9.2
15
Not enough data
9.0
17
Not enough data
9.1
17
Monitoring - Network Monitoring
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
9.3
7
Management
Not enough data
9.2
16
Not enough data
9.3
16
Not enough data
9.1
17
Analytics - Network Monitoring
Not enough data
8.6
7
Not enough data
8.6
7
Security - Network Monitoring
Not enough data
9.0
7
Not enough data
9.3
7
Not enough data
8.8
7
Network Performance - Network Monitoring
Not enough data
8.6
7
Not enough data
9.3
7
AI Automation - Network Monitoring
Not enough data
8.9
6
Not enough data
9.0
7
Not enough data
9.0
7
Agentic AI - Network Monitoring
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
8.9
6
Asset Inventory
Not enough data
8.4
27
Not enough data
8.4
27
Not enough data
8.4
26
Not enough data
7.4
25
Not enough data
8.4
27
Generative AI
Not enough data
7.9
20
Not enough data
7.8
20
Agentic AI - IT Asset Management
Not enough data
8.0
15
Not enough data
8.0
15
Not enough data
8.2
15
Not enough data
7.8
15
Not enough data
7.9
15
Not enough data
8.1
15
Not enough data
7.9
15
Management
Not enough data
9.1
26
Not enough data
8.7
26
Not enough data
8.3
21
Not enough data
7.6
23
ServiceNow Apps
Not enough data
9.3
132
Not enough data
9.3
133
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.2
548
Not enough data
9.1
540
Not enough data
8.9
490
Not enough data
9.0
516
Not enough data
8.9
501
Not enough data
9.0
508
Maintenance
Not enough data
9.0
504
Not enough data
8.9
470
Communication
Not enough data
9.0
501
Not enough data
8.6
446
Not enough data
8.7
449
Not enough data
8.8
471
Security
Not enough data
9.0
463
Not enough data
9.0
468
Device Support
Not enough data
8.9
496
Not enough data
9.1
503
Not enough data
9.1
503
Performance
Not enough data
9.0
475
Administration
Not enough data
9.2
22
Not enough data
9.1
21
Not enough data
9.3
22
Security
Not enough data
9.2
21
Not enough data
8.9
19
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.7
29
Operating System
Not enough data
9.5
31
Not enough data
9.1
29
Not enough data
8.8
31
Management
Not enough data
8.8
30
Not enough data
8.5
30
Not enough data
9.0
28
Not enough data
8.5
28
Not enough data
8.8
30
Security
Not enough data
8.7
29
Not enough data
8.9
31
Agentic AI - Mobile Device Management (MDM)
Not enough data
9.2
6
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Analysis
Not enough data
8.9
18
Platform
Not enough data
9.2
19
Not enough data
9.0
17
Not enough data
9.1
17
Not enough data
8.8
17
Not enough data
9.5
17
Security
Not enough data
9.2
17
Not enough data
9.3
15
Not enough data
9.2
15
Not enough data
9.7
15
Not enough data
9.1
15
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Feature Not Available
8.8
1394
Feature Not Available
8.7
1305
Feature Not Available
8.6
1301
9.1
16
8.6
1282
9.1
19
8.7
1319
9.2
24
8.7
1392
8.3
22
8.9
1459
Platform
Not enough data
8.9
1407
Not enough data
8.7
1366
Feature Not Available
8.7
1331
8.7
26
9.1
1494
Security
Feature Not Available
8.6
1193
8.4
16
8.8
1339
Feature Not Available
8.7
1282
Categories
Categories
Shared Categories
MSP360 Connect and TeamViewer are categorized as Remote Desktop
Unique Categories
MSP360 Connect is categorized as OT Secure Remote Access
Reviews
Reviewers' Company Size
MSP360 Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.4%
Education Management
6.1%
Telecommunications
4.1%
Non-Profit Organization Management
4.1%
Marketing and Advertising
4.1%
Other
63.3%
Information Technology and Services
16.4%
Computer Software
10.4%
Marketing and Advertising
4.2%
Consumer Services
3.1%
Telecommunications
3.1%
Other
62.7%
Discussions
standby connection
1 Comment
SN
You surely can, in this case, you need to use the Unattended Access feature. You can find a step-by-step guide on how to configure this feature...Read more
MSP360 Connect has no more discussions with answers
Can i access the mobile phone devices through remote desktop ?
5 Comments
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
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