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MSP360 Connect
MSP360 Connect
(52)
4.2 out of 5
MSP360 Connect
By MSP360
TeamViewer
TeamViewer
(3,733)
4.5 out of 5
TeamViewer
By TeamViewer
Optimized for quick response
At a Glance
MSP360 Connect
MSP360 Connect
Star Rating
(52)4.2 out of 5
Market Segments
Small-Business (75.5% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free 1 User
Browse all 3 pricing plans
TeamViewer
TeamViewer
Star Rating
(3,733)4.5 out of 5
Market Segments
Small-Business (43.5% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that TeamViewer excels in overall user satisfaction, boasting a significantly higher G2 Score compared to MSP360 Connect. Users appreciate its reliable connection quality and ease of use, making it a preferred choice for remote support and collaboration.
  • According to verified reviews, TeamViewer's extensive feature set, including screen sharing, file transfer, and real-time support, is frequently highlighted. Users mention that these features save time and enhance communication, especially during remote work scenarios.
  • Users say that while MSP360 Connect is impressively easy to use for managing backups across different operating systems, it lacks the comprehensive functionality that TeamViewer offers. Reviewers find its backup solutions valuable, but they note that it may not meet all remote support needs.
  • Reviewers mention that TeamViewer's quick implementation process is a significant advantage, with many users praising the intuitive onboarding experience. In contrast, MSP360 Connect, while easy to set up, does not have the same level of user engagement and feedback, as evidenced by its lower review count.
  • According to recent user feedback, TeamViewer's strong security features are a major selling point, with users feeling confident in its ability to protect sensitive data during remote sessions. MSP360 Connect, while noted for being fast and secure, does not have the same level of trust among users for comprehensive remote access tasks.
  • G2 reviewers highlight that TeamViewer's market presence and user base are much larger, which contributes to a wealth of shared experiences and support resources. MSP360 Connect, while catering well to small businesses, has a smaller footprint, which may limit the community support and resources available to users.
Pricing
Entry-Level Pricing
MSP360 Connect
Connect Free
Free
1 User
Browse all 3 pricing plans
TeamViewer
Remote Access
Starting at $24.90
Browse all 4 pricing plans
Free Trial
MSP360 Connect
Free Trial is available
TeamViewer
Free Trial is available
Ratings
Meets Requirements
8.9
39
9.1
2,991
Ease of Use
8.9
39
9.1
3,146
Ease of Setup
9.3
21
9.1
937
Ease of Admin
9.1
20
8.9
678
Quality of Support
9.0
28
8.7
2,567
Has the product been a good partner in doing business?
9.5
16
8.6
635
Product Direction (% positive)
9.1
39
8.7
2,885
Features by Category
Team CollaborationHide 22 FeaturesShow 22 Features
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Remote Monitoring & Management (RMM)Hide 19 FeaturesShow 19 Features
Not enough data
8.6
54
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.4
49
Not enough data
8.6
7
Not enough data
8.9
6
Monitoring and Management
Not enough data
9.1
49
Not enough data
9.2
48
Not enough data
8.9
49
Not enough data
9.1
49
Not enough data
8.6
7
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
7.9
7
Service Management
Not enough data
9.5
51
Not enough data
8.8
7
Not enough data
7.6
7
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.9
8
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
8.5
8
Screen SharingHide 11 FeaturesShow 11 Features
Not enough data
8.7
1,061
Presenter Tools
Not enough data
8.9
863
Not enough data
8.5
784
Not enough data
9.1
937
|
Verified
Not enough data
8.8
833
|
Verified
Conferencing Options
Not enough data
8.7
796
|
Verified
Not enough data
8.7
808
|
Verified
Not enough data
8.7
791
|
Verified
Application Tools
Not enough data
8.8
870
|
Verified
Not enough data
8.9
825
|
Verified
Not enough data
8.7
806
|
Verified
Agentic AI - Screen Sharing
Not enough data
7.8
37
Unified Endpoint Management (UEM)Hide 17 FeaturesShow 17 Features
Not enough data
9.8
5
Scope
Not enough data
10.0
5
Not enough data
10.0
5
Security
Not enough data
10.0
5
Not enough data
9.3
5
Not enough data
10.0
5
Management
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
10.0
5
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Network MonitoringHide 27 FeaturesShow 27 Features
Not enough data
9.0
17
Functionality
Not enough data
9.2
15
Not enough data
9.2
14
Not enough data
9.0
16
Not enough data
9.1
16
Monitoring - Network Monitoring
Not enough data
7.8
6
Not enough data
8.9
6
Not enough data
9.2
6
Management
Not enough data
9.1
15
Not enough data
9.2
15
Not enough data
9.1
16
Analytics - Network Monitoring
Not enough data
8.3
6
Not enough data
8.3
6
Security - Network Monitoring
Not enough data
8.9
6
Not enough data
9.2
6
Not enough data
8.6
6
Network Performance - Network Monitoring
Not enough data
8.3
6
Not enough data
9.2
6
AI Automation - Network Monitoring
Not enough data
8.7
5
Not enough data
8.9
6
Not enough data
8.9
6
Agentic AI - Network Monitoring
Not enough data
8.7
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
8.7
5
IT Asset ManagementHide 18 FeaturesShow 18 Features
Not enough data
8.0
31
Asset Inventory
Not enough data
8.3
26
Not enough data
8.3
26
Not enough data
8.3
25
Not enough data
7.3
24
Not enough data
8.3
26
Generative AI
Not enough data
7.8
19
Not enough data
7.7
19
Agentic AI - IT Asset Management
Not enough data
7.9
14
Not enough data
7.9
14
Not enough data
8.1
14
Not enough data
7.6
14
Not enough data
7.7
14
Not enough data
8.0
14
Not enough data
7.7
14
Management
Not enough data
9.1
25
Not enough data
8.6
25
Not enough data
8.3
20
Not enough data
7.5
22
ServiceNow Store AppsHide 6 FeaturesShow 6 Features
Not enough data
9.3
145
ServiceNow Apps
Not enough data
9.3
131
Not enough data
9.3
132
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Remote SupportHide 18 FeaturesShow 18 Features
Not enough data
9.0
592
Administration
Not enough data
9.2
554
Not enough data
9.1
542
Not enough data
8.9
490
Not enough data
9.0
517
Not enough data
8.9
500
Not enough data
9.0
507
Maintenance
Not enough data
9.0
504
Not enough data
8.9
471
Communication
Not enough data
9.0
501
Not enough data
8.6
445
Not enough data
8.7
449
Not enough data
8.8
470
Security
Not enough data
9.0
465
Not enough data
9.0
468
Device Support
Not enough data
8.9
496
Not enough data
9.1
505
Not enough data
9.1
506
Performance
Not enough data
9.0
474
AR Collaboration ToolsHide 9 FeaturesShow 9 Features
Not enough data
Not enough data
Remote Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Hardware Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Co-BrowsingHide 5 FeaturesShow 5 Features
Not enough data
9.3
24
Administration
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.3
22
Security
Not enough data
9.2
21
Not enough data
Feature Not Available
OT Secure Remote AccessHide 13 FeaturesShow 13 Features
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SAP StoreHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile Device Management (MDM)Hide 18 FeaturesShow 18 Features
Not enough data
8.7
33
Platform - Mobile Device Management (MDM)
Not enough data
8.7
28
Operating System
Not enough data
9.5
31
Not enough data
9.1
29
Not enough data
8.8
31
Management
Not enough data
8.7
29
Not enough data
8.4
29
Not enough data
9.0
27
Not enough data
8.5
27
Not enough data
8.8
29
Security
Not enough data
8.6
28
Not enough data
8.9
32
Agentic AI - Mobile Device Management (MDM)
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.3
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.0
5
Enterprise IT ManagementHide 18 FeaturesShow 18 Features
Not enough data
9.2
21
Analysis
Not enough data
8.9
18
Platform
Not enough data
9.2
19
Not enough data
9.1
19
Not enough data
9.1
17
Not enough data
8.8
17
Not enough data
9.5
17
Security
Not enough data
9.2
17
Not enough data
9.3
15
Not enough data
9.2
15
Not enough data
9.7
15
Not enough data
9.1
15
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Remote DesktopHide 14 FeaturesShow 14 Features
8.8
31
8.8
1,716
Administration
Feature Not Available
8.8
1391
Feature Not Available
8.7
1304
Feature Not Available
8.6
1299
9.1
16
8.6
1280
9.1
19
8.7
1316
9.2
24
8.7
1390
8.3
22
8.9
1457
Platform
Not enough data
8.9
1407
Not enough data
8.7
1364
Feature Not Available
8.7
1328
8.7
26
9.1
1497
Security
Feature Not Available
8.6
1190
8.4
16
8.8
1336
Feature Not Available
8.7
1279
Categories
Categories
Shared Categories
MSP360 Connect
MSP360 Connect
TeamViewer
TeamViewer
MSP360 Connect and TeamViewer are categorized as Remote Desktop
Unique Categories
MSP360 Connect
MSP360 Connect is categorized as OT Secure Remote Access
TeamViewer
Reviews
Reviewers' Company Size
MSP360 Connect
MSP360 Connect
Small-Business(50 or fewer emp.)
75.5%
Mid-Market(51-1000 emp.)
14.3%
Enterprise(> 1000 emp.)
10.2%
TeamViewer
TeamViewer
Small-Business(50 or fewer emp.)
43.5%
Mid-Market(51-1000 emp.)
36.1%
Enterprise(> 1000 emp.)
20.4%
Reviewers' Industry
MSP360 Connect
MSP360 Connect
Information Technology and Services
18.4%
Education Management
6.1%
Telecommunications
4.1%
Non-Profit Organization Management
4.1%
Marketing and Advertising
4.1%
Other
63.3%
TeamViewer
TeamViewer
Information Technology and Services
16.4%
Computer Software
10.5%
Marketing and Advertising
4.2%
Telecommunications
3.1%
Consumer Services
3.1%
Other
62.8%
Alternatives
MSP360 Connect
MSP360 Connect Alternatives
AnyDesk
AnyDesk
Add AnyDesk
RealVNC
RealVNC
Add RealVNC
ScreenConnect
ScreenConnect
Add ScreenConnect
RemotePC
RemotePC
Add RemotePC
TeamViewer
TeamViewer Alternatives
NinjaOne
NinjaOne
Add NinjaOne
Atera
Atera
Add Atera
LogMeIn Resolve
LogMeIn Resolve
Add LogMeIn Resolve
Zoho Assist
Zoho Assist
Add Zoho Assist
Discussions
MSP360 Connect
MSP360 Connect Discussions
standby connection
1 Comment
Sergey N.
SN
You surely can, in this case, you need to use the Unattended Access feature. You can find a step-by-step guide on how to configure this feature...Read more
Monty the Mongoose crying
MSP360 Connect has no more discussions with answers
See all discussions
TeamViewer
TeamViewer Discussions
How would teanviewer connect without a fast internet?
9 Comments
Parvin A.
PA
trueRead more
Can i access the mobile phone devices through remote desktop ?
5 Comments
Asher Z.
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
Can i use one PC to multi remote clients?
4 Comments
Parvin A.
PA
trueRead more
See all discussions
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