The G2 on Mobile Text Alerts

Mobile Text Alerts Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Mobile Text Alerts, finding it simple and effective for group communication. (4 mentions)

Users appreciate the automation features of Mobile Text Alerts, finding it effective for mass communication and newsletters. (2 mentions)

Users value the user-friendly interface and advanced features of Mobile Text Alerts, making SMS communication seamless and effective. (2 mentions)

Users highlight the affordable pricing of Mobile Text Alerts, making it a perfect choice for budget-conscious solutions. (1 mentions)

Users find Mobile Text Alerts' ease of use ideal for effectively communicating with students through SMS messaging. (1 mentions)

Users value the user-friendly communication of Mobile Text Alerts, enhancing advertising efforts for small businesses. (1 mentions)

Users find Mobile Text Alerts enhances communication efficiency, making it a valuable tool for small business advertising. (1 mentions)

Users value the easy communication Mobile Text Alerts provides, enhancing engagement for small businesses effectively. (1 mentions)

Users find Mobile Text Alerts to be very user-friendly, enhancing communication and advertising for small businesses. (1 mentions)

Users report poor customer support initially, with slow response times and unresponsiveness, though improvements have been noted. (2 mentions)

Users find the difficult learning curve challenging, especially if they're not marketing professionals, but support is helpful. (1 mentions)

Users experienced slow and unresponsive customer support initially, though improvements have been noted recently. (1 mentions)

Users find the interface not intuitive, leading to confusion and the need for additional support to navigate effectively. (1 mentions)

Users find the poor interface design confusing, leading to difficulties in understanding components without support assistance. (1 mentions)

Top Pros or Advantages of Mobile Text Alerts

1. Ease of Use

Users value the ease of use of Mobile Text Alerts, finding it simple and effective for group communication.

See 4 mentions

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Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Mobile text alert recommendations"

What do you like about Mobile Text Alerts?

Their simplicity and effectiveness This is what I like about moblies text alert which is my favorite SMS application

Kari W.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use service for your business"

What do you like about Mobile Text Alerts?

This service is very user friendly and an asset to communication and advertising for small businesses

2. Automation

Users appreciate the automation features of Mobile Text Alerts, finding it effective for mass communication and newsletters.

See 2 mentions

See Related User Reviews

Marco A.

Small-Business (50 or fewer emp.)

3.5/5

"MTA continues to customer service and support."

What do you like about Mobile Text Alerts?

The technology including the auto-reply feature.

Bill E.

Small-Business (50 or fewer emp.)

5.0/5

"A great alternative to Pastor’s Line"

What do you like about Mobile Text Alerts?

Switched from Pastor's line which had been becoming increasingly more buggy. So far I am happy with Mobile Text Alerts and would recommend it to anyon

3. Features

Users value the user-friendly interface and advanced features of Mobile Text Alerts, making SMS communication seamless and effective.

See 2 mentions

See Related User Reviews

Marco A.

Small-Business (50 or fewer emp.)

3.5/5

"MTA continues to customer service and support."

What do you like about Mobile Text Alerts?

The technology including the auto-reply feature.

Mark A.

Enterprise (> 1000 emp.)

5.0/5

"Excellent Cost Effective Choice!"

What do you like about Mobile Text Alerts?

I am a university instructor that has been looking for a solution to help my students. I know that there are many marketing systems out there that co

4. Affordable

Users highlight the affordable pricing of Mobile Text Alerts, making it a perfect choice for budget-conscious solutions.

See 1 mentions

See Related User Reviews

Mark A.

Enterprise (> 1000 emp.)

5.0/5

"Excellent Cost Effective Choice!"

What do you like about Mobile Text Alerts?

I am a university instructor that has been looking for a solution to help my students. I know that there are many marketing systems out there that co

5. Broadcast Communication

Users find Mobile Text Alerts' ease of use ideal for effectively communicating with students through SMS messaging.

See 1 mentions

See Related User Reviews

Mark A.

Enterprise (> 1000 emp.)

5.0/5

"Excellent Cost Effective Choice!"

What do you like about Mobile Text Alerts?

I am a university instructor that has been looking for a solution to help my students. I know that there are many marketing systems out there that co

6. Communication

Users value the user-friendly communication of Mobile Text Alerts, enhancing advertising efforts for small businesses.

See 1 mentions

See Related User Reviews

Kari W.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use service for your business"

What do you like about Mobile Text Alerts?

This service is very user friendly and an asset to communication and advertising for small businesses

7. Communication Efficiency

Users find Mobile Text Alerts enhances communication efficiency, making it a valuable tool for small business advertising.

See 1 mentions

See Related User Reviews

Kari W.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use service for your business"

What do you like about Mobile Text Alerts?

This service is very user friendly and an asset to communication and advertising for small businesses

8. Easy Communication

Users value the easy communication Mobile Text Alerts provides, enhancing engagement for small businesses effectively.

See 1 mentions

See Related User Reviews

Kari W.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use service for your business"

What do you like about Mobile Text Alerts?

This service is very user friendly and an asset to communication and advertising for small businesses

9. User-Friendly

Users find Mobile Text Alerts to be very user-friendly, enhancing communication and advertising for small businesses.

See 1 mentions

See Related User Reviews

Kari W.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use service for your business"

What do you like about Mobile Text Alerts?

This service is very user friendly and an asset to communication and advertising for small businesses

Top Cons or Disadvantages of Mobile Text Alerts

1. Poor Customer Support

Users report poor customer support initially, with slow response times and unresponsiveness, though improvements have been noted.

See 2 mentions

See Related User Reviews

Marco A.

Small-Business (50 or fewer emp.)

3.5/5

"MTA continues to customer service and support."

What do you dislike about Mobile Text Alerts?

Customer support was slow and sometimes unresponsive in the beginning, but has made improvements in the last year.

Mark A.

Enterprise (> 1000 emp.)

5.0/5

"Excellent Cost Effective Choice!"

What do you dislike about Mobile Text Alerts?

I didn't quite understand how some components worked, as it didn't seem intuitive to me. It is most likely because I am NOT a marketing professional.

2. Difficult Learning

Users find the difficult learning curve challenging, especially if they're not marketing professionals, but support is helpful.

See 1 mentions

See Related User Reviews

Mark A.

Enterprise (> 1000 emp.)

5.0/5

"Excellent Cost Effective Choice!"

What do you dislike about Mobile Text Alerts?

I didn't quite understand how some components worked, as it didn't seem intuitive to me. It is most likely because I am NOT a marketing professional.

3. Feature Improvements

Users experienced slow and unresponsive customer support initially, though improvements have been noted recently.

See 1 mentions

See Related User Reviews

Marco A.

Small-Business (50 or fewer emp.)

3.5/5

"MTA continues to customer service and support."

What do you dislike about Mobile Text Alerts?

Customer support was slow and sometimes unresponsive in the beginning, but has made improvements in the last year.

4. Not Intuitive

Users find the interface not intuitive, leading to confusion and the need for additional support to navigate effectively.

See 1 mentions

See Related User Reviews

Mark A.

Enterprise (> 1000 emp.)

5.0/5

"Excellent Cost Effective Choice!"

What do you dislike about Mobile Text Alerts?

I didn't quite understand how some components worked, as it didn't seem intuitive to me. It is most likely because I am NOT a marketing professional.

5. Poor Interface Design

Users find the poor interface design confusing, leading to difficulties in understanding components without support assistance.

See 1 mentions

See Related User Reviews

Mark A.

Enterprise (> 1000 emp.)

5.0/5

"Excellent Cost Effective Choice!"

What do you dislike about Mobile Text Alerts?

I didn't quite understand how some components worked, as it didn't seem intuitive to me. It is most likely because I am NOT a marketing professional.

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Damon M.

Small-Business (50 or fewer emp.)

8/7/2023

"Very Awesome experience using Text Mobile Alerts!!"

5/5

What do you like best about Mobile Text Alerts?

How you can auto reply so your customers do not feel like your being non responsive Review collected by and hosted on G2.com.

What do you dislike about Mobile Text Alerts?

A little out dated design compared to some of the other platforms. But better functionally than the other platforms Review collected by and hosted on G2.com.

Response from Sam Pelton of Mobile Text Alerts

edit

Hi Damon, we appreciate your review and thank you for taking the time! And it's always nice to hear when customers are enjoying and benefiting from the services. :)

(We would be curious to know more about your thoughts regarding the design if you don't mind sharing at contact@mobile-text-alerts.com.)

Tamika G.

Small-Business (50 or fewer emp.)

12/5/2023

"Good company, convenient"

4/5

What do you like best about Mobile Text Alerts?

They chat feature. Anytime I have a question they are available to respond Review collected by and hosted on G2.com.

What do you dislike about Mobile Text Alerts?

I want more features like what Typeform offers Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

6/15/2023

"My experience was wonderful"

5/5

What do you like best about Mobile Text Alerts?

I like the affordability most (as well as the very easy setup process). It was not complicated in the slightest for me to set up. Comparatively, I would be paying more elsewhere for a more dated product. Review collected by and hosted on G2.com.

What do you dislike about Mobile Text Alerts?

The only downside I can provide you with is that I wasn't aware (upfront) that it would take the mobile carrier 3-5 business days to complete the registration process. It could be fixed by notifying the customer prior to selecting a payment plan. Review collected by and hosted on G2.com.

Response from Sam Pelton of Mobile Text Alerts

edit

Thank you so much for your kind review and feedback! We're happy that you found it easy to set up and that you're seeing the benefits of texting your customers. Don't hesitate to let us know if you ever have any questions!

Verified User in Manufacturing

Mid-Market (51-1000 emp.)

10/2/2023

"Easy way to connect"

4/5

What do you like best about Mobile Text Alerts?

Very intuitive, easy to use; keeps message history and dashboard; very responsive customer support; easy to add and remove recipients. Review collected by and hosted on G2.com.

What do you dislike about Mobile Text Alerts?

Some messages go to *almost* everyone, but there doesn't seem to be a way to select everyone, but "do not send" to these few people. Review collected by and hosted on G2.com.

Response from Sam Pelton of Mobile Text Alerts

edit

Hi there, thank you so much for taking the time to leave a review, we really appreciate it! :) Nice to hear you find things intuitive and easy.

I did want to note that there is now a way to exclude specific groups from a "send to all" blast - You can click the "Filter" button on the "Send a Message" page to select the groups you'd like to exclude from the blast. Hopefully that helps!

Feel free to reach out if you ever have any questions!

Matthew C.

Worship Pastor

Mid-Market (51-1000 emp.)

2/21/2023

"Overall Good could use a few adjustments."

3.5/5

What do you like best about Mobile Text Alerts?

The system works really well for the most part. Easy to use, easy to understand. I love mostly that there is toll over credits for the texting. So if I don't use them all in a month I can rollover to the next month. Review collected by and hosted on G2.com.

What do you dislike about Mobile Text Alerts?

The one thing that would be nice to see is an option to have "systems". Like saved texts that you can just submit the number and the "system" sends all the messages at schedule times. I know other platforms can do this. Review collected by and hosted on G2.com.

Response from Sam Pelton of Mobile Text Alerts

edit

Hi Matthew,

Thank you! We appreciate you taking the time to leave a review. :)

It's nice to hear you've found things easy to use and understand, and that it's helped you stay organized!

In regards to having the option to send saved texts as you described, we have a few options that may help, including scheduled messages, drip campaigns, and the ability to submit message templates by sending a text from your phone. You can check out our Help Center at https://mobile-text-alerts.zendesk.com/hc/en-us or reach out to support at contact@mobile-text-alerts.com if you need any more info about any of those features.

Let us know if you have any questions!

Paola O.

Mortgage Loan Originator

Small-Business (50 or fewer emp.)

11/22/2023

"Great text service"

4.5/5

What do you like best about Mobile Text Alerts?

Great text service, easy to manage set up groups, and schedule messages. Review collected by and hosted on G2.com.

What do you dislike about Mobile Text Alerts?

Wish the credits would be 1 message= 1 credit no matter the lenght Review collected by and hosted on G2.com.

Christina S.

Mid-Market (51-1000 emp.)

7/5/2023

"Very Helpful"

5/5

What do you like best about Mobile Text Alerts?

Mobile Alerts is easy to use on our end, and it is also easy to use for people wanting to sign up. I like that people can use text without creating an account. Review collected by and hosted on G2.com.

What do you dislike about Mobile Text Alerts?

Not much! Everything is going well so far. Review collected by and hosted on G2.com.

Response from Sam Pelton of Mobile Text Alerts

edit

Hi Christina,

Thank you for the review! We appreciate the nice feedback and hearing how you use services. Glad to hear everything's going well for you!

Don't hesitate to reach out if you ever need anything. :)

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

3/30/2023

"Reliable, affordable, effective mobile text alert system"

5/5

What do you like best about Mobile Text Alerts?

What is there not to like about MTA's? I have been a customer for many years and their pricing was what drew me in initially. I have used mobile text alert companies in the past, but their reliability is par to none. Their customer service is quick and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Mobile Text Alerts?

The only thing that I dislike about Mobile text alerts is that you have to go to a computer to view who opted out rather than just clicking the button and seeing immediately who opted out so you can reach out if you needed to. Review collected by and hosted on G2.com.

Response from Sam Pelton of Mobile Text Alerts

edit

Hi there,

Thanks for taking the time to share your thoughts! It's so good to hear you've had such a positive experience.

In regards to your comments about opt-outs, there are a couple ways you could view them on your phone, if it helps - you could either log into the website via your phone's web browser and access the report that way, or you could view the Inbox in your mobile app and see who has replied "STOP" from there.

We appreciate all your feedback! Feel free to let us know if you ever have any questions or concerns.

Mark A.

Lecturer in Finance

Enterprise (> 1000 emp.)

11/30/2022

"Excellent Cost Effective Choice!"

5/5

What do you like best about Mobile Text Alerts?

I am a university instructor that has been looking for a solution to help my students. I know that there are many marketing systems out there that could help me in delivering SMS messages to my students. The criteria had to be low cost and easy to use, as I am not a marketing professional. I examined and tested well over a dozen systems. In the end, I chose Mobile-Text-Alerts.com. It is very easy to use yet offers many sophisticated functions like

- Drip Campaigns

- Inbox with free inbound messaging

- Scheduled Messages

- Group Messaging.

It is also available at a very reasonable cost.

The extra bonus for me was when I needed some help with a feature (remember, I’m NOT a marketing professional, lol) and their customer service was knowledgeable, efficient, and able to educate me and solve my issue quickly.

Mobile-Text-Alerts.com was the clear winner in my search. Review collected by and hosted on G2.com.

What do you dislike about Mobile Text Alerts?

I didn't quite understand how some components worked, as it didn't seem intuitive to me. It is most likely because I am NOT a marketing professional. I contacted support, and they were able to help me understand what I needed to do. Review collected by and hosted on G2.com.

Response from Sam Pelton of Mobile Text Alerts

edit

Hi Mark,

Thank you! Your comments are kind, thoughtful, and much appreciated! :)

We hope you and your students have found the texts helpful for your course. We know new software can be hard and intimidating to as many people, so we try to make the bare-bones basics as simple as possible, and if you need to go beyond the basics don't hesitate to reach out to support when you need help (as you've done already). You can also check out the Help Center for detailed documentation on nearly all features: https://mobile-text-alerts.zendesk.com/hc/en-us

Let us know if you ever need anything!

Mary B.

IT Specialist

Small-Business (50 or fewer emp.)

3/29/2023

"Great Text Alert Solution for Non-Profits!"

5/5

What do you like best about Mobile Text Alerts?

Mobile Text Alerts is easy to use. They have a simple interface that even a novice can navigate. The price is also fantastic for non-profits! Review collected by and hosted on G2.com.

What do you dislike about Mobile Text Alerts?

Some people have problems figuring out how to signup for our text alerts, but we are able to help them navigate that problem or manual add them. Review collected by and hosted on G2.com.

Response from Sam Pelton of Mobile Text Alerts

edit

Hi Mary,

Thank you for taking the time to leave your feedback and for sharing your positive experience! Please don't hesitate to reach out if you ever need anything or run into any questions. :)