# MiVoice Connect Reviews **Vendor:** Mitel Networks **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 63 ## About MiVoice Connect MiVoice Connect is an on-site business phone system that unifies communication and collaboration tools into a single, user-friendly interface. It enables users to effortlessly locate contacts, verify their availability, and connect via phone, instant messaging, video, desktop sharing, or conference calls without the need to open multiple applications or windows. Key Features and Functionality: - Unified Communications Client: Offers a consistent user experience across devices, allowing seamless transitions between desk phones, softphones, and mobile applications without requiring a VPN for remote access. - Advanced Integrations: Supports numerous applications and plug-ins that enhance system utility, such as merging call records with customer data to improve service efficiency, identify sales trends, and optimize staffing. - Comprehensive Contact Center Solutions: Provides multichannel skills-based routing, integrated self-service IVR, real-time dashboards, and outbound campaign management to enhance customer interactions. - Flexible Deployment Options: Designed for cloud, on-site, and hybrid deployments, accommodating various business needs and infrastructures. Primary Value and User Solutions: MiVoice Connect streamlines enterprise communication by consolidating various tools into a single platform, enhancing productivity and collaboration. Its intuitive interface and seamless device integration reduce complexity, while advanced features like multichannel contact center capabilities and robust integrations address diverse business communication needs. Additionally, its reputation for cost efficiency and ease of administration ensures a low total cost of ownership, making it a valuable solution for businesses seeking effective and scalable communication systems. ## MiVoice Connect Pros & Cons **What users like:** - Users appreciate the **reliable power routing** feature of MiVoice Connect, effectively managing nuisance calls with ease. (1 reviews) **What users dislike:** - Users find the **lack of intuitiveness** in MiVoice Connect challenging, even with the manual's guidance. (1 reviews) ## MiVoice Connect Reviews ### 1. good experiance **Rating:** 5.0/5.0 stars **Reviewed by:** Milan K. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about MiVoice Connect?** everything like services and all is very good and with me, it is a very smooth experience **What do you dislike about MiVoice Connect?** - nothing everything like services and all is very good and with me, it is a very smooth experience **What problems is MiVoice Connect solving and how is that benefiting you?** Enabling workers to communicate remotely as if they were onsite is one issues we never thought we would need. But when the Covid19 pandemic happened, we already had the architecture in place to allow for that. ### 2. Useful integration for desktop control of VOIP phone line. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about MiVoice Connect?** Being able to use power routing for certain numbers so that those who are nuisance calls route immediately to voicemail. **What do you dislike about MiVoice Connect?** Some of the really neat functionality is a bit obscure to learn how to use, even when reading the manual. **What problems is MiVoice Connect solving and how is that benefiting you?** Being able to use the desktop interface to control my phone, see calls, listen to voicemail makes a tedious task so much easier, it's all on my screen and I don't have to work through a phone menu. ### 3. MiVoiceConnect is a good in terms of noise cancellation and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Uday P. | Information Technology Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about MiVoice Connect?** It is most helpful while once you connected then you no need to connect it again manually. It will automatically does by itself. **What do you dislike about MiVoice Connect?** I have not focused on this part as I will be using it since long. I didn't found any issues. **What problems is MiVoice Connect solving and how is that benefiting you?** When you are driving it is more helpful and sound quality also good. ### 4. Good old reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Ferdis H. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2023 **What do you like best about MiVoice Connect?** I like how easy the system is to use and navigate **What do you dislike about MiVoice Connect?** The need for a technician to come onsite if the issue cannot be resolved with otp support. **What problems is MiVoice Connect solving and how is that benefiting you?** Giving us VoIP and converting out analog lines to VoIP ### 5. Seamless and effortless connection **Rating:** 5.0/5.0 stars **Reviewed by:** Vaijayanth K. | Component Responsible, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about MiVoice Connect?** VoIP calls and I often use it to share the screen on phone. So easiest way to share screen and seamless accessibility. **What do you dislike about MiVoice Connect?** There is not much to dislike about the product. Multitasking can be improved. **What problems is MiVoice Connect solving and how is that benefiting you?** Ease of usage and easy navigation of everyday life. ### 6. Great feature to implement **Rating:** 5.0/5.0 stars **Reviewed by:** Tufail A. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2024 **What do you like best about MiVoice Connect?** The ISP calling with friends differentiate everything apart from other providers **What do you dislike about MiVoice Connect?** Nothing as of now Will be review it more when used **What problems is MiVoice Connect solving and how is that benefiting you?** No lagging between calls ### 7. Good, Easy to use software interface **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about MiVoice Connect?** Ease of use, tie-in to the system is pretty good and straightforward **What do you dislike about MiVoice Connect?** I wish there was an integration more for Office365 and G suite **What problems is MiVoice Connect solving and how is that benefiting you?** Off-site office calling with the softphone feature is very handy when I am away from my desk ### 8. Perfect solution for mid-sized organizations **Rating:** 5.0/5.0 stars **Reviewed by:** Michael P. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2020 **What do you like best about MiVoice Connect?** We are pleased to use this as our primary onsite communications platform. While there are several other options, Mitel offered on premise solutions which was very important to us. **What do you dislike about MiVoice Connect?** There are some features missing that Cisco offers, but perhaps that is to keep costs down and to add simplicity of management. **Recommendations to others considering MiVoice Connect:** Allow time for setup and training before you need this. We had the solution for a couple years before the need was there. But we are sure glad we had it ready. **What problems is MiVoice Connect solving and how is that benefiting you?** Enabling workers to communicate remotely as if they were onsite is one issues we never thought we would need. But when the Covid19 pandemic happened, we already had the architecture in place to allow for that. ### 9. Easy to learn with the right teacher **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2018 **What do you like best about MiVoice Connect?** The best about using mitel as your main hub of your phone system is that 1, you can access and make changes anywhere as long as you have the right address and 2, that if you take the time to know it in and out you can administrate changes quickly I.e., forward phones, changes, ect **What do you dislike about MiVoice Connect?** There are a lot of categories and sub categories to get to where you need to go to make the change.. wish there was a search button to help navigate. **Recommendations to others considering MiVoice Connect:** Great software hub, take the time to understand the different ways to use the system yourself instead of counting on an outside vendor to do any change for phones. **What problems is MiVoice Connect solving and how is that benefiting you?** Mitel hosts our phone system. It’s nice that we have access and a phone company doesn’t need to change everything, ### 10. Mitel is very user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2018 **What do you like best about MiVoice Connect?** It's a great tool to use to easily call coworkers at their extension without having to remember their extension number; simply look for their name. It's also very user-friendly to access your call history in case you need to see what time a call came in or get a phone number you might need. It's also very easy to access voice messages. Definitely recommended! **What do you dislike about MiVoice Connect?** Mitel hasn't disappointed me thus far and I do not have any dislikes for it. **What problems is MiVoice Connect solving and how is that benefiting you?** Mivoice provides a series of benefits, all of which are beneficial. ### 11. Can be a great service! **Rating:** 4.0/5.0 stars **Reviewed by:** Bri A. | Manager, Customer Success (Key, Enterprise), Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2017 **What do you like best about MiVoice Connect?** I love that it is so easy to contact anyone in my office and also to set up call forwarding. I'm almost never at my desk and I love that it forwards to my cell AND that it shows the phone number that is calling and not my desk phone's number. That's extremely helpful. **What do you dislike about MiVoice Connect?** I think it goes down a lot and it takes our internet down with it. The biggest problem for me is that we can't just restart it and cycle it, we have to call our IT department, and that's a big hassle. **Recommendations to others considering MiVoice Connect:** Get very close with your IT department. This is a really good product and I'm glad we have it, but we've had some connectivity issues. **What problems is MiVoice Connect solving and how is that benefiting you?** ShoreTel makes it possible to do call conferencing at the drop of a hat, and that's been really nice for a lot of our teams. ### 12. Works well for high volume daily use. **Rating:** 4.5/5.0 stars **Reviewed by:** Zedic S. J. | Computer Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2017 **What do you like best about MiVoice Connect?** I use this tool every day, all day, for taking, making, conferencing and transferring calls. I find it very easy to use for all these functions. I also like that I can call a second number by simply pasting the new phone number in the entry field and pressing Enter. the current call is automatically placed on hold, and I can conference the calls together or toggle between them and end either of the calls without cutting off the other. **What do you dislike about MiVoice Connect?** I often have to restart the tool several times after rebooting my computer. I usually have to end 2 processes in the task manager to accomplish this. **What problems is MiVoice Connect solving and how is that benefiting you?** I am solving the problem of needing to communicate efficiently without having to worry too much about the physical phone. ### 13. Making and tracking calls is easy in an office setting **Rating:** 4.0/5.0 stars **Reviewed by:** Bailey M. | Communications Manager, Equine Disease Communications Center, Veterinary, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2017 **What do you like best about MiVoice Connect?** Shoretel shows all of my calls, including caller ID information, on my desktop computer which makes it easy to track and record calls. I can also complete all phone functions from the Shoretel window on my desktop. The program keeps a running log of all calls that come to my phone and indicates whether the call was received, missed or made, shows the name of the caller, the phone number or office extension, the date, and the length of the call. My organization has a call center in another office so calls are often forwarded to me in my office and I rely on a lot of interoffice communication. When I'm multitasking I can refer back to the log later in the day to record the call. I can also copy and paste a number from a website, email, or document into a text box in the Shoretel window and hit enter to call. **What do you dislike about MiVoice Connect?** I have issues with the call forwarding function. Currently, I have my office phone set to forward to my cell phone but I only receive interoffice calls. The phone functions are easier to use on my desktop than on the phone set. **Recommendations to others considering MiVoice Connect:** Look up the support costs. My organization pays for the service. **What problems is MiVoice Connect solving and how is that benefiting you?** It's important to the function of my organization that I can access call information so the History tab is especially important. I often have to make calls using contact information from emails and websites so being able to use the phone from my desktop expedites my work and reduces mistakes. ### 14. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Tim W. | (Acting) Warehouse Operations Manager, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2017 **What do you like best about MiVoice Connect?** I love the ease of everything. I can search for a persons name and it pops up where I can call. Also, the conference Call feature is very helpful. **What do you dislike about MiVoice Connect?** As of right now I have had no real problems while using these services. **What problems is MiVoice Connect solving and how is that benefiting you?** One main problem would be time management. Instead of having to search through a notebook or some other form of address book I can simply type in the name and phone number pops right up. ### 15. Bulky and Outdated **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2017 **What do you like best about MiVoice Connect?** I can receive calls straight to my email, which in my opinion should be expected of any communication software. **What do you dislike about MiVoice Connect?** It’s really just bulky and not user friendly. Terrible GUI and not well integrated with Microsoft. **What problems is MiVoice Connect solving and how is that benefiting you?** We hardly use this software, and I would say there are few benefits to realize. ### 16. Outdated / unreliable **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2017 **What do you like best about MiVoice Connect?** Easy way to connect with everyone at work. It also connects with the phone, adding to convenience. **What do you dislike about MiVoice Connect?** User interface is outdated and the program can be spotty after accessing it remotely. **What problems is MiVoice Connect solving and how is that benefiting you?** Saves a lot of time. ### 17. Excelent produst **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2017 **What do you like best about MiVoice Connect?** its very simple to get a hold of anyone you need to at any given time **What do you dislike about MiVoice Connect?** i have never had any issue with this software **What problems is MiVoice Connect solving and how is that benefiting you?** communication in the office, with out this software we would be lost ### 18. Shore-Nuff ShoreTel still Rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan G. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2017 **What do you like best about MiVoice Connect?** ShoreTel is our central communication tool. The ability to work in and out of the office on one centralized platform is invaluable. My favorite elements of the ShoreTel UC solution is the easy to use conference bridge that is simple to administer and aesthetically pleasing. One touch entry to conference rooms is awesome and I love how simple it is to share with others. I am also a huge fan of the overall look and feel of the desktop client and hardware. It makes our organization appear even more modern than we already are. I would recommend ShoreTel to any business owner looking to improve communications, enhance productivity, and/or improve the appearance of there organization. As a company that prides ourselves on working with our clients to provide education and on-going learning we have even created a repository of useful how-to-guides and best practice articles. They can be reached here: http://www.mtrx.com/shoretel_education_shoretel_partner **What do you dislike about MiVoice Connect?** There could be improvements to the ShoreTel UC solution in the following areas: System integrations, multi-point video, and experience in the hosted telephony environment. **Recommendations to others considering MiVoice Connect:** Be cautious with cloud deployments but trust the on-premises product as it is still rock solid. Cloud is on the horizon, pardon the pun, they just need to show consistent reliability as we have seen and come to expect with On-premises. **What problems is MiVoice Connect solving and how is that benefiting you?** Collaboration is the biggest key. ShoreTel's ability to easily create, manage, and maintain a consistent conference bridge for return access is very useful. ### 19. Very useful in a mid- to large-size company **Rating:** 5.0/5.0 stars **Reviewed by:** Jake P. | Traffic Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2017 **What do you like best about MiVoice Connect?** I like how everything can be done on computer screen. You can click your way to calling someone, checking to see if they are available to take calls, invite someone else to the call for a quick conference. I love how the voicemail goes to your Outlook inbox because you would check your email more frequently than the voicemail inbox. If I am very busy, I can set my status to busy so that people know not to bother me. If you need to find someone in another office location that you don't really know, you just need to search their first or last name and it pops up right away. No need to remember any extension numbers. **What do you dislike about MiVoice Connect?** Hardly any dislikes. For its purpose, it does the job 100%. The old phone device was tricky to learn all of the buttons, but the new device with larger on-board screen improved this area. **Recommendations to others considering MiVoice Connect:** Learn all of its capabilities, and it will make your work life a lot easier. **What problems is MiVoice Connect solving and how is that benefiting you?** Communication is done efficiently because of this program. ### 20. Easy Phone System **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2017 **What do you like best about MiVoice Connect?** ShoreTel makes it very easy to transfer calls. **What do you dislike about MiVoice Connect?** That it took me forever to figure out how to program my VM **What problems is MiVoice Connect solving and how is that benefiting you?** ShoreTel makes it easy to get clients connected to the right person quickly. ### 21. Shoretel review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2017 **What do you like best about MiVoice Connect?** I like that you are able to message other employers. **What do you dislike about MiVoice Connect?** I don't think that it has enough functionality for me to use it often at work. **What problems is MiVoice Connect solving and how is that benefiting you?** How to better communicate with each other ### 22. Great Service + Office Communications **Rating:** 5.0/5.0 stars **Reviewed by:** Jay Z. | Professional Photographer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2016 **What do you like best about MiVoice Connect?** I like the ability to communicate with all members of my team in the office in order to get project details accross and the ability to see whether my co-workers are available or not simply by looking at the screen **What do you dislike about MiVoice Connect?** I wish that I could store names and numbers of people from outside of the company in order save their number, attach it with outlook and look up their number and information at a later time. It isn't perfect yet but I hope it becomes smoother other time. **Recommendations to others considering MiVoice Connect:** Shoretel is a great communications system for In office and Out of Office that integrates the ability to properly communicate with other team members within the office but allows for multiple conferences on multiple projects occurring at the same time. **What problems is MiVoice Connect solving and how is that benefiting you?** The ability to see everyone's avaliability allows for me to focus on getting things done and working on other activities and projects until someone i need to talk to is available to talk about a project. I alos enjoy directing telemarketers and phising people directly to Voice Mail if needed. ### 23. I have been using this system for over a year now **Rating:** 4.5/5.0 stars **Reviewed by:** Allyssa M. | Director of Recruitment - GCS, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2016 **What do you like best about MiVoice Connect?** I really like being able to pull phone reports to help me analyze the productivity of my team. I also like the ShoreTel Communicator and the ease of accessing coworker's extensions, voicemails, and updating messages/settings. **What do you dislike about MiVoice Connect?** Compared to the previous phone system we had, this one works great. I do not currently have any complaints with this phone system. **What problems is MiVoice Connect solving and how is that benefiting you?** For my team personally, it is nice to be able to set phone goals and hold them accountable. This is something that we were not able to do with our old phone system. The added accountability has helped increase call numbers and enroll more students. ### 24. Shoretel review **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse M. | Systems Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2017 **What do you like best about MiVoice Connect?** Overall cost and no equipment to manage. **What do you dislike about MiVoice Connect?**

Not having full control over some settings in the admin console.

**What problems is MiVoice Connect solving and how is that benefiting you?** Not having to maintain in-house equipment, both the physical hardware and software, leads to more reliable uptime. Software and hardware are always up to date, reducing overall yearly costs. ### 25. ShoreTel overview **Rating:** 4.5/5.0 stars **Reviewed by:** Dave C. | Vice President, Texas Market Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2016 **What do you like best about MiVoice Connect?** Ease of use; reliability. The total cost of ownership has to be among the least expensive in the market. All things considered, a good value for the money and extremely simple to operate. **What do you dislike about MiVoice Connect?** Confusing choosing between premise and cloud deployment. ShoreTel advertising and messaging could use some improvement. Hard to differentiate between different partners in a locality and identify real capabilities. **Recommendations to others considering MiVoice Connect:** Examine the total cost of the engagement. Look for a competent business partner. Look at the software integrations of all the players before deciding. **What problems is MiVoice Connect solving and how is that benefiting you?** Seamless communications between peers and between departments. Mobile users are very keen on the way they can use their mobile phone anywhere including in the office without using minutes. They can also shield their personal phone number from the called party. ### 26. Shortel Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2017 **What do you like best about MiVoice Connect?** The ability to see a person's availibility and access them quickly. **What do you dislike about MiVoice Connect?** The ability to retrieve past conversations. **What problems is MiVoice Connect solving and how is that benefiting you?** Able to connect with others quickly reducing the amount of time to complete tasks. ### 27. Great phone(s) if you have the handset, SFDC in-app dialer isa security concern **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2016 **What do you like best about MiVoice Connect?** The phone line was always crisp using the handset, and the buttons were firm press so you were less apt to make mistakes when dialing or navigating phone system menus. The voicemail functionality was easy to use out of the box as well. **What do you dislike about MiVoice Connect?** The Salesforce.com in-app dialer requiring using an unsecured browser or port in the set up my desktop team had configured. This made navigating the web feel more risky than necessary. Was told it was a Chrome only issue, but that should not be the case as Chrome is a widely used browser. **Recommendations to others considering MiVoice Connect:** The in-app dialing was not as easy as other solutions on the market. Really contributed to our team looking into using Twilio as an in-app dialer for that function. This is a great service for teams looking to have a handset at their desk. **What problems is MiVoice Connect solving and how is that benefiting you?** Calling prospects and handling conference calls. The benefits of using ShoreTel were having a dedicated line and handset at each desk at a rate that was affordable for our startup at the time. ### 28. Mitel Phones for Administrative Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2016 **What do you like best about MiVoice Connect?** The variety of functions offered on each phone utilized throughout the office is helpful because IT does not need to be involved for people to make most changes to their own settings (which extensions show up, etc). **What do you dislike about MiVoice Connect?** Because I use an administrative phone with 24 lines, it is sometimes difficult to see who is calling on which line when multiple calls are received simultaneously. I can see two lines ringing, but only one number, and there is no way for me to know which line that number is ringing through to. **Recommendations to others considering MiVoice Connect:** Consider all options and forms, as there are many available. Be sure to use the version of software / hardware that bests suits your needs, as opposed to opting simply for the most basic or cost effective. **What problems is MiVoice Connect solving and how is that benefiting you?** Quick and effective communication is obviously an asset to any business, large or small. The Mitel system that we implement at our corporate office allow for fast and easy communication. I can easily conference multiple lines into our conference rooms, as well as quickly transfer my executives when they need to speak to multiple people during the course of a single call. ### 29. Great transition from a traditional phone system, but not always reliable. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2017 **What do you like best about MiVoice Connect?** Integration with my email, voicemails are also sent as a file to my email, allowing for remote access. **What do you dislike about MiVoice Connect?** Not reliable, our phones are frequently (1-2x per week) down for an hour+. **Recommendations to others considering MiVoice Connect:** Internal directory system eliminates the paper trail of phone lists.. **What problems is MiVoice Connect solving and how is that benefiting you?** Ease of call forwarding, remote business options. ### 30. Very useful! **Rating:** 3.5/5.0 stars **Reviewed by:** Heidi G. | Engineering Technician, Civil Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2016 **What do you like best about MiVoice Connect?** The chat service is a great way to keep in touch with your coworkers throughout the day without picking up the phone. I like the way it syncs with the computer and phone and keeps things all accessible in one window. **What do you dislike about MiVoice Connect?** I do wish that it were easier to send files using it. It also could use a few more emoticons. I also have noticed that it doesn't sync with my computer appointments at time, even though the settings are set to do that. **What problems is MiVoice Connect solving and how is that benefiting you?** Solving not having to pick up the phone all of the time. It also benefits because I do not have to look up personal contact information, it is just stored and I can call someone with one click of the mouse. ### 31. Good but Unreliable **Rating:** 2.5/5.0 stars **Reviewed by:** Michaela M. | Vice President, Investor Relations, Public Relations and Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2016 **What do you like best about MiVoice Connect?** I like the Outlook Calendar integration and the ability to control your phone "status" from wherever you are using a computer. **What do you dislike about MiVoice Connect?** When traveling and working through the VPN, the Shoretel instant messaging service is extremely spotty, as is the calendar integration. **What problems is MiVoice Connect solving and how is that benefiting you?** Shoretell allows for seamless communication throughout the enterprise, when it is working. ### 32. Shoretel Communicator **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2017 **What do you like best about MiVoice Connect?** The inner-office usage and the ability to transfer voicemails quicker and more efficiently. **What do you dislike about MiVoice Connect?** The computer system and phone system needs improvements. **What problems is MiVoice Connect solving and how is that benefiting you?** Voicemail forwarding is easier. ### 33. useful phone software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2017 **What do you like best about MiVoice Connect?** The IM functions and ability to change settings via software make things much easier for the user. The voicemail and history functions are also very helpful. **What do you dislike about MiVoice Connect?** The software can be confusing to navigate at times. **Recommendations to others considering MiVoice Connect:** This is a product that I would recommend trying out if you are looking to implement tools to ease internal and external communications. **What problems is MiVoice Connect solving and how is that benefiting you?** This helps me communicate internally and externally. Ease of communication is a great time saver. ### 34. Efficient, dependable, innovative product. **Rating:** 4.5/5.0 stars **Reviewed by:** Kristen H. | Organizational Development, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2016 **What do you like best about MiVoice Connect?** The customer service at ShoreTel is surprisingly good. **What do you dislike about MiVoice Connect?** I wish it were free to utilize the app. I'd really like to utilize that functionality but wouldn't want to pay extra for it. **Recommendations to others considering MiVoice Connect:** Consider add-ins. It integrates well with other systems so check into those when you are making your decision. **What problems is MiVoice Connect solving and how is that benefiting you?** Being reachable everywhere. Seamless communication no matter where you are. ### 35. An easy to use VoIP with flexible features **Rating:** 4.5/5.0 stars **Reviewed by:** Gil L. | Integrated Technology Architect, Architecture & Planning, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2016 **What do you like best about MiVoice Connect?** Its ability to connect a moveable instrument anywhere is an open office environment. Connectivity to a soft client that allows for peripherals use is an excellent feature - USB / Bluetooth headsets. Integration of mobile telephony is also a very welcomed featured. **What do you dislike about MiVoice Connect?** There are a couple technical issues that disable the USB headset when witching physical collaboration locations. It is resolved with a reboot, but an inconvenience if you relocate often during the day. This is applies to roaming laptops mostly. Dedicated workstations have no issues. **Recommendations to others considering MiVoice Connect:** Review the requirements for implementation in your site. A solid cabling platform in necessary as well as a robust wireless network to make the best use of the product capabilities and features. Once deployed and tested it is a great platform and system. **What problems is MiVoice Connect solving and how is that benefiting you?** Communication everywhere is obtained through the combination of VoIP, soft-client, push to cell and VPN options, all transparent to our clients. It is also a great tool to improve internal communications; it integrates well with Outlook and other business apps often used together. ### 36. I can't imagine work without it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2017 **What do you like best about MiVoice Connect?** I like that there are many options to make communicating within the office easier and to our employees outside of the office. **What do you dislike about MiVoice Connect?** I'm not that thrilled that sometimes it my computer will not function properly without shoretel working properly first. **What problems is MiVoice Connect solving and how is that benefiting you?** I don't really have many business problems to solve. Our IT department takes care of that for us. ### 37. No thanks **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2017 **What do you like best about MiVoice Connect?** Nothing. This product sucks. It's difficult to use. **What do you dislike about MiVoice Connect?** Can't save favorites. Can't rename numbers. Can't dial numbers from browsers. **Recommendations to others considering MiVoice Connect:** Skip **What problems is MiVoice Connect solving and how is that benefiting you?** None. ### 38. Great VOIP system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2016 **What do you like best about MiVoice Connect?** - Fully featured, yet very easy to manage. - Upgrades and updates are easy to apply - Great Phone hardware - Call quality is always excellent - Users can easily route their calls to any desired location - Very reliable and dependable **What do you dislike about MiVoice Connect?** - The Shoretel call manager has improved greatly over the years, but still has a ways to go - Sometimes (very rarely) an update can brick a phone **Recommendations to others considering MiVoice Connect:** The biggest selling point for shoretel is its ease of management. It is easy to setup and requires little (if any) day-to-day babysitting. Making changes to call groups or individual users is very straightforward. **What problems is MiVoice Connect solving and how is that benefiting you?** Prior to Shoretel, we had 5 different phone systems and 3 different voicemail servers. Now the entire company is on one fully integrated platform that's easy for the users to use and "self-manage". No more archaic # and * dialing codes to re-route calls and VM's. ### 39. Does the job well **Rating:** 3.5/5.0 stars **Reviewed by:** Jason W. | Owner, Operator, Media Production, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2016 **What do you like best about MiVoice Connect?** I like the fact that I don't need a desk phone to have a "desk phone." Using Communicator I can enjoy all the perks of a landline without actually having one. **What do you dislike about MiVoice Connect?** On certain calls, I don't hear the phone ring, and certain times it seems to ring without any notification at all. It seems to be very infrequent however, and is not an issue hardly at all. **What problems is MiVoice Connect solving and how is that benefiting you?** The problem we are solving is having a landline system. The benefit is no phones are required. ### 40. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Chris P. | Director of Business Development, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2016 **What do you like best about MiVoice Connect?** It's simple to configure and install. It is even easier to learn how to use it. **What do you dislike about MiVoice Connect?** ShoreTel is still really involved with Apple. I would like them engineer their product toward Android for the dock. **Recommendations to others considering MiVoice Connect:** While it can be more expensive up front for smaller systems, you do get more value with Shoretel. Because it is easy to use, you will experience less down the learning how to use a new phone. It will pay for itself. **What problems is MiVoice Connect solving and how is that benefiting you?** Since I am a sales manager, I like the built in reports to see how my team is performing. ### 41. Straight Forward call forwarding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Photography | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2016 **What do you like best about MiVoice Connect?** It's quite simple and easy to set up and/or use. I set up my office extension to fwd calls to my house when I work remotely. Shoretel, paired with team Viewer make this all possible. **What do you dislike about MiVoice Connect?** There is a rather long delay from when you dial to when it actually rings (nearly 20 seconds), but that's relatively minor. **Recommendations to others considering MiVoice Connect:** Not expensive, and I've never had an issue with it. I've had success with it sending calls to a landline or mobile line. **What problems is MiVoice Connect solving and how is that benefiting you?** Like Team Viewer, it allows myself/co-workers to work from home or remotely, so we don't fall behind when we have to be out. ### 42. Great Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Nate P. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2016 **What do you like best about MiVoice Connect?** The best feature of Shoretel is the Google plug-in that makes every phone number you come across online a clickable link that immediately dials the line. **What do you dislike about MiVoice Connect?** I do not like the fact that my manager asks me for my password to check my activity. This should be available as an admin function if it is not already. **What problems is MiVoice Connect solving and how is that benefiting you?** The dialer saves me time on 40-50 calls per day. ### 43. Easy to use and maintain, Great for any business **Rating:** 5.0/5.0 stars **Reviewed by:** Erik R. | IT Help Desk Support, Government Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2016 **What do you like best about MiVoice Connect?** The interface is very intuitive, with many options from personal call handling modes to line handling to voice mail forwarding and everything in between. **What do you dislike about MiVoice Connect?** When making updates the interface is sluggish and it takes more time than I feel it should, but on the whole not a bad product at all. **What problems is MiVoice Connect solving and how is that benefiting you?** Easier conference calling, interactive directory for easy calling in house and multiple lines per handset makes it efficient and productive. ### 44. Nice system lackluster support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2016 **What do you like best about MiVoice Connect?** I like the management console and easy provisioning. I also like the ease of use from the user's perspective. The hardware is high quality for the most part and support tries to help when they can. The phone quality is high and the system is very resiliant in general. We have never had a problem with the hardware and nearly never need to reboot. **What do you dislike about MiVoice Connect?** I dislike the workgroup functionality. It never has worked properly for us and the service often needs to be restarted. I wish support would be more responsive to these issues we have continually reached out in regards to specific issues with the workgroup including announcing wait times that were DRASTICALLY exaggerated. We contacted support. Showed them how wrong their formula was, showed them how to fix it and was then after weeks of back and forth told this was "as designed". Also, the touchscreen phones are awful not resilient and do not last. Also voicemail for hunt groups and workgroups are confusing to setup. **Recommendations to others considering MiVoice Connect:** Have support help customers with implementing correctly in order to proactively avoid issues. Do not depend on your partners or charge crazy amounts for this service. **What problems is MiVoice Connect solving and how is that benefiting you?** VoIP for business. This is a sexy phone system that is great for users and administrators alike. ### 45. Love **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa P. | Paralegal/Office Manager/Administrative Assistant, Law Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2016 **What do you like best about MiVoice Connect?** Online interface is great. I can check my voicemail, review my call logs, change my settings all from the online dashboard. The call quality is great, very clear. Love the ease of transferring calls to different numbers within the firm. LOVE the fact that I can have all calls transferred to my cell phone or any phone I choose. **What do you dislike about MiVoice Connect?** It's definitely not hard or complicated to use, but it's not very simple. At our previous firm there were a few partners and associates who were sexagenarians, septuagenarians and even a few octogenarians and it definitely was a hassle to show them how to use this system, even just making a phonecall was difficult for them. It got to the point that I was placing calls for them. **Recommendations to others considering MiVoice Connect:** Simplify. **What problems is MiVoice Connect solving and how is that benefiting you?** Helps to make a professional service because all calls can be transferred and answered appropriately. ### 46. A receptionist's dream **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2016 **What do you like best about MiVoice Connect?** This program makes answering the phones/transferring/voicemail incredibly easy. I took over the phones one day without any guidance. Easy to navigate. **What do you dislike about MiVoice Connect?** No complaints. I think this is a great addition to any office. **What problems is MiVoice Connect solving and how is that benefiting you?** Gives great visibility of phone lines in office. Makes interoffice communication a breeze as well as incoming calls and transferring. ### 47. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha G. | Intern, Primary/Secondary Education, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2016 **What do you like best about MiVoice Connect?** Great service, easy to implement when switching from a different product **What do you dislike about MiVoice Connect?** Nothing at this time. Still in the beginning lhases **What problems is MiVoice Connect solving and how is that benefiting you?** Communications primarily ### 48. Great Communication Source **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole M. | Administrative Assistant, Architecture & Planning, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2016 **What do you like best about MiVoice Connect?** This program is easy to use and easy to learn system. **What do you dislike about MiVoice Connect?** It is different on a Mac compared to PC. **What problems is MiVoice Connect solving and how is that benefiting you?** This program makes it easy to stay connected with colleagues in office and out of the office. ### 49. ShoreTel offers a wide array of features and tools to tackle even the most complex setups **Rating:** 4.0/5.0 stars **Reviewed by:** Alex C. | IT Specialist, Government Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2015 **What do you like best about MiVoice Connect?** What I like best about our ShoreTel phone system is the ease of use. Administering users and new phones is just a a few clicks and the connection of the phone. Workgroups, hunt groups and menus are just as easy to setup. The versatility when setting up call flows is great. On the hardware side, the high availability due to not requiring the ShoreTel Director server up at all times is also good. Being able to make a call during server downtime is a wonderful feature that I think every VOIP system should have. **What do you dislike about MiVoice Connect?** There are a couple things that I dislike about ShoreTel. The first would be that there is no way to purchase directly from ShoreTel unless you are a large enterprise customer. Only their VARs have access to the official ShoreTel support site (which includes forums as well as KB articles), which for some of us who like to learn on our own time is disadvantageous. Another issue I have is with the poor built in call reporting. I won't go into detail here, but it definitely could be improved. **What problems is MiVoice Connect solving and how is that benefiting you?** With our ShoreTel system we are able to use not only ShoreTel branded phones, but older Polycom branded SIP phones as well. This allows us to reuse older assets for lesser priority solutions in lieu of purchasing all new phones. ### 50. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2016 **What do you like best about MiVoice Connect?** Easy functionality, ability to access my line from various offices we have **What do you dislike about MiVoice Connect?** I haven't found anything I can truly say I dislike **What problems is MiVoice Connect solving and how is that benefiting you?** Everyone is always accessible regardless of what office they are in ## MiVoice Connect Discussions - [What is MiVoice Connect used for?](https://www.g2.com/discussions/what-is-mivoice-connect-used-for) - [How do you use a Mitel connect softphone?](https://www.g2.com/discussions/how-do-you-use-a-mitel-connect-softphone) - [How do I share my screen with Mitel connect?](https://www.g2.com/discussions/mivoice-connect-how-do-i-share-my-screen-with-mitel-connect) - [What is MiCloud connect?](https://www.g2.com/discussions/mivoice-connect-what-is-micloud-connect) - [What is Mitel connect?](https://www.g2.com/discussions/what-is-mitel-connect) - [View MiVoice Connect pricing details and edition comparison](https://www.g2.com/products/mivoice-connect/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-29+11%3A01%3A00+-0500&secure%5Bsession_id%5D=d30e7705-f671-4334-bde2-9662ec74bf41&secure%5Btoken%5D=7c4bfa377fdef69618d98d0f64deaeaddfe5d2d3f496c2f4046a7bb6aeed43b2&format=llm_user) ## MiVoice Connect Features **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top MiVoice Connect Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,326 reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - 4.3/5.0 (474 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,528 reviews)