--- title: MiVoice Connect Reviews meta_title: 'MiVoice Connect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 63 reviews by the users' company size, role or industry to find out how MiVoice Connect works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 63 scale: '5' date_modified: '2026-08-04' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # MiVoice Connect Reviews **Vendor:** Mitel Networks **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 63 ## About MiVoice Connect MiVoice Connect is an on-site business phone system that unifies communication and collaboration tools into a single, user-friendly interface. It enables users to effortlessly locate contacts, verify their availability, and connect via phone, instant messaging, video, desktop sharing, or conference calls without the need to open multiple applications or windows. Key Features and Functionality: - Unified Communications Client: Offers a consistent user experience across devices, allowing seamless transitions between desk phones, softphones, and mobile applications without requiring a VPN for remote access. - Advanced Integrations: Supports numerous applications and plug-ins that enhance system utility, such as merging call records with customer data to improve service efficiency, identify sales trends, and optimize staffing. - Comprehensive Contact Center Solutions: Provides multichannel skills-based routing, integrated self-service IVR, real-time dashboards, and outbound campaign management to enhance customer interactions. - Flexible Deployment Options: Designed for cloud, on-site, and hybrid deployments, accommodating various business needs and infrastructures. Primary Value and User Solutions: MiVoice Connect streamlines enterprise communication by consolidating various tools into a single platform, enhancing productivity and collaboration. Its intuitive interface and seamless device integration reduce complexity, while advanced features like multichannel contact center capabilities and robust integrations address diverse business communication needs. Additionally, its reputation for cost efficiency and ease of administration ensures a low total cost of ownership, making it a valuable solution for businesses seeking effective and scalable communication systems. ## MiVoice Connect Pros & Cons **What users like:** - Users value the **reliability** of MiVoice Connect in efficiently managing nuisance calls to enhance communication efficiency. (1 reviews) **What users dislike:** - Users find the **lack of intuitiveness** in MiVoice Connect challenging, as some features are hard to learn even with guidance. (1 reviews) ## MiVoice Connect Reviews ### 1. Great Phone system **Rating:** 5.0/5.0 stars **Reviewed by:** Collin I. | IT Manager, Research, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2015 **What do you like best about MiVoice Connect?** Stability, most of the processing is done on the switches so it just keeps running. its simple and logical to administer. Support partners step in as needed for support issues that I cant resolve. **What do you dislike about MiVoice Connect?** They are slow to upgrade to new features or support for client desktops for example. Conferencing integration with Outlook is not reliable. **Recommendations to others considering MiVoice Connect:** Shop a few partners and buy it from the one you like the best. **What problems is MiVoice Connect solving and how is that benefiting you?** We had a unstable unsaleable phone system that crashed a lot. tried Cisco and that was a disaster. The Shore-tel maintenance easier and the cost is much lower. ### 2. Quality, easy to administer phone system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2015 **What do you like best about MiVoice Connect?** It works. It's easy to set up and use. It's also easy to administer. **What do you dislike about MiVoice Connect?** Because it's easy to administer, you do not have as many opportunities to make modifications for specific users. **Recommendations to others considering MiVoice Connect:** If you need to have users who can work in an office or at home, this is a great system. Or if you need users to work at shared desks, this works great for that also. **What problems is MiVoice Connect solving and how is that benefiting you?** Reduced cost since there is no centralized phone system. We have users around the area and in different countries, but it appears as if everyone is centrally located. We were able to easily switch all users to at home workers and get rid of our offices. ### 3. Time Saver!!! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2015 **What do you like best about MiVoice Connect?** I use ShoreTel on a daily basis, and it is an absolute life saver. As a recruiter, time is an important commodity. The Phone Assistant allows me to save contact information for a quick reference down the road. I no longer have to reference our database when I want to find someones information. It integrates nicely with our system so if I'm already in a profile, I can make a call with the click of the mouse. I also like that I can check my call log and track things like number of call and call time. **What do you dislike about MiVoice Connect?** There's not a whole lot that I dislike. The program can be a little glitchy and log you off unexpectedly from time to time, but that might have more to do with my network than the software. **Recommendations to others considering MiVoice Connect:** I would highly recommend this product for anyone who relies heavily on the phone, whether it be for business or personal use. It is easy to use and makes life much easier. **What problems is MiVoice Connect solving and how is that benefiting you?** This is a program that allows you to save time. The Phone Assistant allows me to reduce the amount of time I spend looking up phone numbers and helps with my overall efficiency. ### 4. Efficient and Helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Chris N. | IT Senior Recruiter, Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2015 **What do you like best about MiVoice Connect?** The feature to type in a persons name and have the number pop up immediately. **What do you dislike about MiVoice Connect?** You have to type in the name in the order you have saved it - they won't just looking up any name with "james" in the first or last name. If you are looking for - Steven James, you have to type in Steven first and can't just search "james" **Recommendations to others considering MiVoice Connect:** The user interface online is really easy to navigate and log in to on a daily basis to use. **What problems is MiVoice Connect solving and how is that benefiting you?** I don't have to look up an individuals contact information every time I need to call them. It saves me probably 30 minutes - 1 hour per day. ### 5. Shoretel Review #1 **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2015 **What do you like best about MiVoice Connect?** LOVE LOVE LOVE the Phone Assistant. It is really nice that you don't have to move from the keyboard to the telephone handset. I am all about creating efficiencies and this is a great one. Also, being able to save common numbers is super helpful when you are in the cold-call business :) **What do you dislike about MiVoice Connect?** When using the portal to look at my call logs it is sometimes hard to clearly see where I am at for the day/week and use the data for anything very meaningful which is troublesome when phone time is a metric you are graded on **Recommendations to others considering MiVoice Connect:** Nice and easy to use for someone that wants to save numbers for repeated use and wants to dial via keyboard/copy+paste, etc. Also, I believe it integrates with our database, jobdiva **What problems is MiVoice Connect solving and how is that benefiting you?** The main problem/solution is just eliminating repeated inefficiencies. By using the Phone Assistant, over time, I am sure that a lot of extra dials, time spent looking up numbers, are saved and saves some time. Spread that across an entire company and I think it definitely makes things more productive and convenient ### 6. ShoreTel is very easy to administer. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2015 **What do you like best about MiVoice Connect?** Compared to some of the other manufacturers ShoreTel is very easy to administer and comes with lots of functionality that you don't have to pay extra to have. **What do you dislike about MiVoice Connect?** I really have no complaints. I like the ease of programming, easy for new employees to learn and I like the mobility functionality. **Recommendations to others considering MiVoice Connect:** Compare the programming process, the standard features and the maintenance agreements. **What problems is MiVoice Connect solving and how is that benefiting you?** Making it easy for everyone to communicate with their customers and be available to access calls. There is a lot of great functionality that comes with ShoreTel that we would have to pay more for from other manufacturers. ### 7. I was a ShorTel Admin in my last job for 4 years. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2015 **What do you like best about MiVoice Connect?** I enjoyed the ShoreTel system very much on the PBX side. The end user interfaces (client software) was very user friendly and intuitive. **What do you dislike about MiVoice Connect?** I the ECC application for our Call Center was a rough product to use & configure. It might be better now but 4 years ago it made Admin life tough at times to support it. **What problems is MiVoice Connect solving and how is that benefiting you?** We used this for our corporate phone system and for out call center of 150 agents. ### 8. Mitel offers a very solid communication solution that nicely meets today's needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2015 **What do you like best about MiVoice Connect?** The UCA is a quick and easy way to check status and send messages. **What do you dislike about MiVoice Connect?** We need a better Internet connection to fully use all the features, but that is not a Mitel issue. **What problems is MiVoice Connect solving and how is that benefiting you?** Well we had an old phone system that needed replacing. Mitel is a solid choice for communications. ### 9. Shoretel at work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2015 **What do you like best about MiVoice Connect?** I like being able to interface with my phone, directly on my computer. I get popups when I have an incoming call, I am able to see a log of my call history and voicemail on my screen, and since Shoretel is connected to Outlook I am able to listen to voicemail within outlook and on my mobile device's email. Since I am often out of the office, to have voicemail appear in my inbox or to be able to view a log of missed calls while out of the office is extremely beneficial. **What do you dislike about MiVoice Connect?** The UI design of the application is dated and I believe a refresh is probably due. This could be the result of the version that my organization uses. **What problems is MiVoice Connect solving and how is that benefiting you?** I am a CPA that interacts with clients via phone and email. To centralize my communication methods and be able to manage all incoming and outgoing communications via shoretel allows me to more effectively interact with colleagues and clients across multiple locations. ### 10. Managed the on-premise shoretel system for more than 4 years **Rating:** 1.0/5.0 stars **Reviewed by:** David P. | IT Manager, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2015 **What do you like best about MiVoice Connect?** Configuration is easy. All of the controls are simple to find **What do you dislike about MiVoice Connect?** softphone performance very inconsistent. the fact that you are locked out of administration after 45 days if your license count goes over. Reporting within the base package of shoretel is almost non-existent. **Recommendations to others considering MiVoice Connect:** This product, out of the box, is fine for basic use. If you want to use it to support business operations, you will have to spend a lot of money to get it to that level. **What problems is MiVoice Connect solving and how is that benefiting you?** We used shoretel for several years before switching over to incontact. ### 11. Mitel Products **Rating:** 5.0/5.0 stars **Reviewed by:** Heather R. | Marketing Professional, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2015 **What do you like best about MiVoice Connect?** Employees have the ability to change their devices appearance on their own. This frees up time on the IT management. The easy to use administrative web portal that allows users to manage their communication device. Easily set up conference calls and distribute a professional log in access code to invite multiple conference call attendees all from this amazing portal. **What do you dislike about MiVoice Connect?** not a whole lot! Mitel has taken time to think out all aspects of hardware and software for the user and the iT professional Alike. **What problems is MiVoice Connect solving and how is that benefiting you?** user mobility, routing of calls, employee presence via software. employee dependence on the IT staff.. ### 12. A UC Solution That You Can Deploy and Adapt Your Way. **Rating:** 5.0/5.0 stars **Reviewed by:** Scott M. | Technology Manager, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2015 **What do you like best about MiVoice Connect?** Rich unified communications experience, Single, cloud-ready software stream, An in-office experience anywhere, Freedom from a walled garden architecture, Business Continuity **What do you dislike about MiVoice Connect?** Nothing, the applications are easy to us and maintain. **Recommendations to others considering MiVoice Connect:** Research your local Mitel Value Added Partners to make sure they understand what you are looking for in a partnership. **What problems is MiVoice Connect solving and how is that benefiting you?** Mitel gives are remote workers power to chat, see presence, and the ability collaborate with all of are workers. Mitel makes are remote workers feel like they are in the office and part of the team. ### 13. Mitel **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan O. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2015 **What do you like best about MiVoice Connect?** The quality and reliability of the hardware. **What do you dislike about MiVoice Connect?** I haven't found anything I dislike about Mitel. **What problems is MiVoice Connect solving and how is that benefiting you?** High cost of ownership and reliability issues. ## MiVoice Connect Discussions - [What is MiVoice Connect used for?](https://www.g2.com/discussions/what-is-mivoice-connect-used-for) - [How do you use a Mitel connect softphone?](https://www.g2.com/discussions/how-do-you-use-a-mitel-connect-softphone) - [How do I share my screen with Mitel connect?](https://www.g2.com/discussions/mivoice-connect-how-do-i-share-my-screen-with-mitel-connect) - [What is MiCloud connect?](https://www.g2.com/discussions/mivoice-connect-what-is-micloud-connect) - [What is Mitel connect?](https://www.g2.com/discussions/what-is-mitel-connect) - [View MiVoice Connect pricing details and edition comparison](https://www.g2.com/products/mivoice-connect/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+11%3A25%3A52+-0500&secure%5Bsession_id%5D=19da10c4-ab7c-4170-bc9b-91f6eb049396&secure%5Btoken%5D=d188aaff3bdf121e654400fea042f8d827acf1d123f984f7c374525c1b4199b2&format=llm_user) ## MiVoice Connect Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top MiVoice Connect Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,385 reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - 4.3/5.0 (477 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,572 reviews)