# MiVoice Connect vs Mitel Comparison

| | MiVoice Connect | Mitel | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 3.8 out of 5 | 
| **Total Reviews** | 63 | 235 | 
| **Largest Market Segment** | Mid-Market (53.2% of reviews) | Mid-Market (45.9% of reviews) | 
| **Entry Level Price** | No pricing available | $20.99   /user/month | 

---
## Top Pros & Cons

### MiVoice Connect

Pros:
- Reliability (1 reviews)

Cons:
- Lack of Intuitiveness (1 reviews)

### Mitel

Pros:
- Ease of Use (2 reviews)
- Easy Setup (2 reviews)

Cons:
- Performance Issues (2 reviews)
- Software Bugs (2 reviews)

---
## Ratings Comparison
| Rating | MiVoice Connect | Mitel | 
|---|---|---|
  | **Meets Requirements** | 8.6 (59 reviews) | 8.1 (191 reviews) | 
  | **Ease of Use** | 8.6 (59 reviews) | 7.8 (192 reviews) | 
  | **Ease of Setup** | 8.6 (21 reviews) | 7.3 (133 reviews) | 
  | **Ease of Admin** | 8.8 (20 reviews) | 7.3 (131 reviews) | 
  | **Quality of Support** | 8.2 (47 reviews) | 7.2 (175 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (19 reviews) | 7.4 (131 reviews) | 
  | **Product Direction (% positive)** | 7.0 (58 reviews) | 6.2 (182 reviews) | 

---
## Pricing

### MiVoice Connect

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Mitel

#### Entry-Level Pricing

Plan: Essentials

Price: $20.99   /user/month

Description: PBX Features, Collaboration, Conferencing


[Browse all 4 editions](https://www.g2.com/products/mitel/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **MiVoice Connect** | N/A | N/A |
| **Mitel** | 7.8/10 | 25 |

#### Channels

| Feature | MiVoice Connect | Mitel | 
|---|---|---|
| **Voice** | Not enough data | 8.3 (20 reviews) ✓ Verified | 
| **Social** | Not enough data | 7.0 (9 reviews) ✓ Verified | 
| **Web Chat** | Not enough data | 6.8 (10 reviews) ✓ Verified | 
| **Mobile SMS** | Not enough data | 7.1 (12 reviews) ✓ Verified | 
| **Email** | Not enough data | 7.4 (12 reviews) ✓ Verified | 

#### Generative AI

| Feature | MiVoice Connect | Mitel | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | MiVoice Connect | Mitel | 
|---|---|---|
| **Session Routing** | Not enough data | 8.3 (10 reviews) ✓ Verified | 
| **Session Queuing** | Not enough data | 7.8 (10 reviews) ✓ Verified | 
| **Concurrent Calling** | Not enough data | 8.7 (9 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | 8.2 (10 reviews) ✓ Verified | 
| **Auto Dialer** | Not enough data | 7.7 (10 reviews) ✓ Verified | 
| **IVR** | Not enough data | 9.5 (13 reviews) ✓ Verified | 
| **Inbound Screen Pop** | Not enough data | 9.1 (13 reviews) ✓ Verified | 
| **Persistent Data** | Not enough data | 9.1 (9 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | MiVoice Connect | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | MiVoice Connect | Mitel | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.3 (7 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | 7.1 (7 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 7.1 (7 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 9.0 (7 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Not enough data | 7.3 (5 reviews) ✓ Verified | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **MiVoice Connect** | N/A | N/A |
| **Mitel** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | MiVoice Connect | Mitel | 
|---|---|---|
| **Call Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Scalability** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Mobile Accessibility** | Not enough data | Not enough data | 
| **Accessibility** | Not enough data | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | MiVoice Connect | Mitel | 
|---|---|---|
| **Security and Compliance** | Not enough data | Not enough data | 
| **Analytics and Reporting** | Not enough data | Not enough data | 
| **Support and Reliability** | Not enough data | Not enough data | 
| **Automated attendant** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **MiVoice Connect** | 8.8/10 | 14 |
| **Mitel** | 7.8/10 | 133 |

#### Platform Basics - VoIP Providers

| Feature | MiVoice Connect | Mitel | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | 
| **Network monitoring** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Virtual PBX** | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | MiVoice Connect | Mitel | 
|---|---|---|
| **Phone Calls** | 9.2 (13 reviews) ✓ Verified | 8.5 (121 reviews) ✓ Verified | 
| **Video Calls** | 8.6 (7 reviews) ✓ Verified | 7.0 (35 reviews) ✓ Verified | 
| **Instant Messaging** | 8.3 (9 reviews) | 6.9 (53 reviews) ✓ Verified | 
| **Screen Sharing** | 8.1 (7 reviews) | 7.3 (48 reviews) ✓ Verified | 
| **Conference Calls** | 9.0 (13 reviews) ✓ Verified | 8.0 (85 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.4 (13 reviews) ✓ Verified | 9.0 (115 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | MiVoice Connect | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | MiVoice Connect | Mitel | 
|---|---|---|
| **Software Pairing** | 8.8 (7 reviews) ✓ Verified | 7.0 (54 reviews) ✓ Verified | 
| **Browser Extension** | 8.1 (6 reviews) ✓ Verified | 7.4 (49 reviews) ✓ Verified | 
| **Individual Download** | 9.3 (7 reviews) | 7.7 (57 reviews) ✓ Verified | 

#### Advanced Features

| Feature | MiVoice Connect | Mitel | 
|---|---|---|
| **Hold Music** | 8.3 (8 reviews) ✓ Verified | 7.7 (90 reviews) ✓ Verified | 
| **Automated Attendants** | 9.0 (8 reviews) ✓ Verified | 8.0 (97 reviews) ✓ Verified | 
| **VOiP Number** | 10.0 (8 reviews) | 8.8 (106 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **MiVoice Connect** | N/A | N/A |
| **Mitel** | 7.7/10 | 17 |

#### Agentic AI - UCaaS Platforms

| Feature | MiVoice Connect | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | MiVoice Connect | Mitel | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | 7.0 (9 reviews) ✓ Verified | 
| **Native VoIP** | Not enough data | 8.0 (9 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | 7.3 (8 reviews) ✓ Verified | 

#### Features

| Feature | MiVoice Connect | Mitel | 
|---|---|---|
| **Voicemail to Email** | Not enough data | 8.8 (13 reviews) ✓ Verified | 
| **Voicemail to SMS** | Not enough data | Feature Not Available | 
| **File Sharing** | Not enough data | 7.0 (5 reviews) ✓ Verified | 
| **Voice Conferencing** | Not enough data | 8.0 (11 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 8.1 (9 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to MiVoice Connect (1):** [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Mitel (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Contact Center Software](https://www.g2.com/categories/contact-center)


---
## Reviewer Demographics

### By Company Size

| Segment | MiVoice Connect | Mitel | 
|---|---|---|
| **Small-Business** | 46.8% | 45.0% | 
| **Mid-Market** | 53.2% | 45.9% | 
| **Enterprise** | 0% | 9.1% | 

### By Industry

#### MiVoice Connect

- **Information Technology and Services:** 9.7%
- **Architecture & Planning:** 6.5%
- **Telecommunications:** 4.8%
- **Staffing and Recruiting:** 4.8%
- **Primary/Secondary Education:** 4.8%
- **Accounting:** 3.2%
- **Civil Engineering:** 3.2%
- **Computer Software:** 3.2%
- **Consumer Services:** 3.2%
- **Higher Education:** 3.2%
- **Other:** 53.2%

#### Mitel

- **Information Technology and Services:** 6.8%
- **Insurance:** 5.9%
- **Financial Services:** 5.9%
- **Construction:** 4.5%
- **Real Estate:** 4.5%
- **Non-Profit Organization Management:** 3.6%
- **Hospital & Health Care:** 3.2%
- **Education Management:** 3.2%
- **Medical Practice:** 2.7%
- **Legal Services:** 2.7%
- **Other:** 56.8%

---
## Alternatives

### Alternatives to MiVoice Connect

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1373 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3570 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (636 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1553 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (523 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1600 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4179 reviews)

### Alternatives to Mitel

- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1373 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [Cisco Unified Communications Manager (CallManager)](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews) — 4.4/5 stars (111 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (256 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3570 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1553 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4179 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (636 reviews)

---
## Top Discussions

### MiVoice Connect

No discussions available for this product.

### Mitel

- Title: [Password Policy & Mobile Client](https://www.g2.com/discussions/password-policy-mobile-client) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hello Thomas. Thank you for starting this discussion! 

I have asked internally regarding our password policies, but did you know we now allow..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/mivoice-connect-vs-mitel)