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Compare MiVoice Connect and Mitel MiCollab 
At a Glance
Market Segments
Mid-Market (53.2% of reviews)
Mid-Market (61.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
MiVoice Connect
Star Rating
(62)4.2 out of 5
Market Segments
Mid-Market (53.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about MiVoice ConnectMitel MiCollab
Star Rating
(33)4.2 out of 5
Market Segments
Mid-Market (61.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Mitel MiCollabSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Mitel MiCollab excels in collaboration tools, particularly with a high rating of 9.7 for Whiteboarding, which reviewers mention enhances team brainstorming sessions significantly.
- Reviewers mention that MiVoice Connect offers superior automated attendants with a score of 9.0, making it easier for businesses to manage incoming calls efficiently, while Mitel MiCollab scores slightly lower at 8.6.
- G2 users highlight that Mitel MiCollab shines in video calls with a score of 9.1, providing a more seamless experience compared to MiVoice Connect's score of 8.6, which some users feel lacks in video quality.
- Users on G2 report that Mitel MiCollab's hold music feature is particularly well-received, scoring 9.7, while MiVoice Connect's hold music feature is rated lower at 8.3, leading to some dissatisfaction among users.
- Reviewers mention that MiVoice Connect has a strong advantage in VoIP number management, achieving a perfect score of 10.0, which users say is crucial for businesses relying on VoIP services, while Mitel MiCollab scores 9.5.
- Users say that both products offer good mobile applications, but Mitel MiCollab stands out with a score of 9.5, indicating a more user-friendly mobile experience compared to MiVoice Connect's score of 9.0.
Pricing
Entry-Level Pricing
MiVoice Connect
No pricing availableMitel MiCollab
No pricing availableFree Trial
MiVoice Connect
No trial information availableMitel MiCollab
No trial information availableRatings
Meets Requirements
8.6
59
8.7
17
Ease of Use
8.6
59
8.2
17
Ease of Setup
8.6
21
Not enough data
Ease of Admin
8.8
20
Not enough data
Quality of Support
8.2
47
8.1
15
Has the product been a good partner in doing business?
7.8
19
Not enough data
Product Direction (% positive)
7.0
58
7.1
16
Features by Category
Collaboration Tools
Not enough data
9.0
7
Not enough data
9.0
7
Not enough data
Feature Not Available
Not enough data
8.3
7
Not enough data
Feature Not Available
Meeting Coordination
Not enough data
9.0
7
Not enough data
9.3
7
Not enough data
Feature Not Available
Not enough data
8.3
7
Software Type
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
9.0
7
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
9.2
13
|
Verified
Not enough data
8.6
7
|
Verified
Not enough data
8.3
9
Not enough data
8.1
7
Not enough data
9.0
13
|
Verified
Not enough data
9.4
13
|
Verified
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.8
7
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
9.3
7
Not enough data
Advanced Features
8.3
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
10.0
8
Not enough data
Agentic AI - Audio Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Feature Not Available
Features
Not enough data
8.3
5
Not enough data
Feature Not Available
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
MiVoice Connect and Mitel MiCollab share no categories
Reviews
Reviewers' Company Size
MiVoice Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mitel MiCollab
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.7%
Architecture & Planning
6.5%
Telecommunications
4.8%
Staffing and Recruiting
4.8%
Primary/Secondary Education
4.8%
Other
69.4%
Information Technology and Services
14.8%
Utilities
11.1%
Telecommunications
7.4%
Pharmaceuticals
7.4%
Computer Software
7.4%
Other
51.9%
Alternatives
Discussions
MiVoice Connect has no discussions with answers
How do you use Mitel MiCollab?
1 Comment
SM
I love Mitel MiCollab because the caller's information pops up on my computer screen as the call is coming in. Additionally, I can use it as a directory to...Read more
What is MiCollab client?
1 Comment
JT
Its a VoIP app that allows you to stay in contact with your customers and your businessRead more
Mitel MiCollab has no more discussions with answers
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