What problems is Magnus Health solving and how is that benefiting you?
At the moment I am only using it for treatment notes. Because I cannot get anything else to work. Support tries but this system is very complicated and useless. For example, there are 5 places to search for epi pens and all 5 searches have different results. These are how many students returned in the searches: 6, 7, 13, 17, and 63. And each person you speak to gives you different directions and when they tell you they are going to look into it and get back to you they don't. There is only one person that answers the phone (the other times I had scheduled a training) and he is condescending and talks down to me each time. When I emailed the manager for help she sent the email to the person that talked down to me.
I have pretty much given up at this point. I thought I would never say this but I wish my school used paper database.
The whole Magnus Health system is set up very poorly and since I didn't set up our school it I don't know how it works. I tried watching the intro training videos but they were videos so when I copied exactly what they were doing and paused the video I got no results. I followed exactly what they did and I had zero results. And there isn't anyone to ask in a video. If I talk to someone in support I can talk to 3 different people and get 3 different ways to get the info AND all 3 ways give me different results.
I am just extremely frustrated and asking support is useless because you get all sorts of different responses and they give you different results. Review collected by and hosted on G2.com.
