Mindbody Reviews & Product Details

It’s easy to use for both end users and staff. The onboarding process is straightforward and simple. The way it uses data, along with the updated AI assistance, makes it easier to get things done and makes it feel like you can accomplish almost anything. Review collected by and hosted on G2.com.

I honestly don’t have any downsides to using Mindbody. Review collected by and hosted on G2.com.

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The ability to text clients and the marketing email ability. Review collected by and hosted on G2.com.

I like how Mindbody helps me keep track of everything in one place, especially for managing daily schedules for my 10 stylists in the salon. I also value the texting clients feature and how it keeps track of purchases in the salon. I also appreciate the ease of rebooking clients when you select the "prebook" option on the current appointment. Review collected by and hosted on G2.com.

The chatbot needs improvement on its responses. The scheduling software does not allow us to put in notes about when someone cancels and why they cancel. The reports are also difficult to understand. In the lower tier membership, the reports are very lack luster in the amount of information that is provided, and it isn't until you upgrade to the top tier membership before the reports are meaningful enough to work from. We are a hair salon, and alot of the features in Mindbody are not tailored to our business which makes the performance of the system less than ideal. We do not use any of the integrations that are specific to gyms or spas that use memberships, and many of the support documents do not lock into salons as users. Review collected by and hosted on G2.com.

What I like the most about Mindbody is how fast they get back to you whenever you have an issue, and they are extremely helpful and knowledgeable with every problem or question that comes up. Review collected by and hosted on G2.com.

If they could have helpers that specialize in the specific field of business that is provided then that could help the users even more. Review collected by and hosted on G2.com.

What I like best is how helpful everyone is when it comes to setting up the app and getting it ready for customers to use. Review collected by and hosted on G2.com.

It would be helpful to make the platform a bit more user-friendly for providers and to notify them about appointments via text messages, not just email, since emails can be easy to miss. Review collected by and hosted on G2.com.

I like everything Mindbody offers, especially the marketing tools and the client record tools. Review collected by and hosted on G2.com.

I am not a fan of the booking site that mindbody uses. The app makes booking easier for clients, but not everyone wants an extra app on their phone. I feel it should be easier to book using my online link as well. Review collected by and hosted on G2.com.

Integrations onyl, nothing else i guess. Review collected by and hosted on G2.com.

Choosing Mindbody as the reservation platform for our Pilates studio has, unfortunately, been a very disappointing experience.

Because Mindbody is one of the biggest providers in this space, we expected a smooth onboarding process and reliable support. Instead, we ran into multiple issues from the start, and several of them are still unresolved.

Before signing, we were told we could have our own branded app. After we signed the agreement, we were informed that, as a freelancer, we are not eligible due to Apple Store policy. This was a key requirement for us, and other platforms have confirmed that this is actually possible regardless of legal structure.

Onboarding itself was also problematic. We are based in Amsterdam, yet we were assigned an onboarding representative in a completely different time zone. This made communication difficult, with meeting slots as late as 9 PM. On top of that, our VAT settings were configured incorrectly, which led to incorrect invoices during our first month. The system also doesn’t allow proper invoice cancellation, creating unnecessary administrative complications.

We also had to discover on our own that there are two different versions of the Mindbody website integration widget. We weren’t informed about this and ended up implementing the wrong one, which negatively affected the checkout experience and likely caused us to lose customers.

We have repeatedly requested proper support or a dedicated account manager to help correct the setup, but most responses have been automated emails asking whether we still have the same problem, without any real resolution.

Customer support has been inconsistent overall, with different representatives giving conflicting answers and often saying that limitations are simply “how the system works.”

In the end, this experience has created unnecessary operational difficulties at a critical stage of our business. We hope Mindbody will take responsibility and improve the onboarding and support process for new studios. Review collected by and hosted on G2.com.

I love the Attentive app/marketing tool. It has a lot of functionality like emails and flows and welcome offers. My rep for Attentive, Nayara, is EXCELLENT! Review collected by and hosted on G2.com.

There isn't an easy way to segment your list by type of client or prospect from what I've seen. And it isn't very intuitive Review collected by and hosted on G2.com.

My experience with Mindbody hasn’t always been the best, to be honest. I’ve often found it difficult to reach the right people and get the support I needed. However, Angela Sarabia completely changed that perspective for me.

From the moment she started helping me, Angela has had a huge impact on my experience with Mindbody. She has made the process feel much more balanced, professional, and positive. Her responsiveness, professionalism, and willingness to help have made a real difference, and I truly appreciate the support she has provided. Review collected by and hosted on G2.com.

not disclosing full prices and costs. always an issue since the moment I became a client. Review collected by and hosted on G2.com.

Having all needed processes under one umbrella. I just need to utilize them all more effectively! Review collected by and hosted on G2.com.

My biggest problem comes with members who have declined payments, expired or terminated memberships. They scan their card. It beeps. But the visit will not record. I feel like this should be an easy fix but nobody knows how. Review collected by and hosted on G2.com.