What do you like best about Mindbody?
The biggest value for me is running two physical locations (Waikiki and Ewa Beach/Kapolei) with a lean team through one centralized system. Class scheduling and bookings let clients self-serve — booking, rescheduling, canceling — without me managing it manually across two calendars. Payments and membership billing run automatically, so I'm not chasing invoices or manually tracking package renewals.
Staff/instructor scheduling has been especially useful for coordinating our remote-teaching model, where instructors can be scheduled to teach across locations without me needing separate systems per site. And the reporting/analytics tools give me a real-time read on attendance trends and revenue by location, which directly informs staffing and class-time decisions.
On the support side, I rarely need to reach out, but when I do have a quick question, their built-in AI assistant usually gets me an answer faster than waiting on a support ticket. - I like their recent update about sending liability waiver through email, though it is still our friction point on getting an international students’ CC unless they have their own Mindbody account.
- It’s easy to understand a client’s history before assisting them
- They’ve got good set of reports
- I don’t like that some parts of the system feel outdated and require too many clicks for simple task (like selling pricing option)
- I don’t like that bulk editing and making changes across several classes or clients can be time-consuming (example was when we were updating client’s pricing option so they get removed from the class card membership).
- Navigation isn’t that easy especially for someone that is new to using Mindbody
As for MessengerAi, it is helpful for answering common questions when no one is immediately available, but it doesn’t always respond accurately or complete the expected action, which makes some clients frustrated. Because of that, I don’t think at this point, MessengerAI can’t be fully relied on without occasionally checking the conversations and stepping in manually.
For website integration, the only thing I don’t like about it is that booking and purchasing experience can feel separated from the rest of the website rather than being one seamless process. Like when you select book, you’ll be redirected to a different page, which might confuse other people, especially those that aren’t tech savvy. Review collected by and hosted on G2.com.
What do you dislike about Mindbody?
- I don’t like that some parts of the system feel outdated and require too many clicks for simple task (like selling pricing option)
- I don’t like that bulk editing and making changes across several classes or clients can be time-consuming (example was when we were updating client’s pricing option so they get removed from the class card membership).
- Navigation isn’t that easy especially for someone that is new to using Mindbody I feel its very expensive for what I need it for. I feel its very expensive for what I need it for. I feel its very expensive for what I need it for. I feel its very expensive for what I need it for. I feel its very expensive for what I need it for. Review collected by and hosted on G2.com.
