Mindbody Reviews & Product Details

Get an all-in-one business management platform built for fitness, wellness, and beauty businesses. Everything you need to run and grow your business lives in one place. Just a smarter, simpler way to manage your business every day. Grow your clients: The Mindbody app connects you to 3M+ active users who are searching, booking, and buying right now. New clients can discover your business, book a class, and pay. More visibility means more bookings and more revenue. Build a Branded app: Clients can download a branded app from the app stores to book & manage their memberships in a custom booking environment. This add-on service gives you the benefits of a custom app without the hassles or cost of custom development. Fill your schedule: Managing classes and appointments is simple with Mindbody's scheduling tools, even on the go with the Mindbody Business app. Set up your calendar once and sync everywhere—your website, the Mindbody app, and every touchpoint. Use modern payments: Integrated payment processing is built for your growth. Reduce costs, automate recurring revenue, and run your business more efficiently. Stay connected with SmartDesk: Answering questions and increasing bookings, SmartDesk embraces an automation-first customer experience—all while your team is busy working with clients IRL. Make data-driven decisions: With our business reporting, you get metrics and analytics, giving you the power to make real-time adjustments. More than 40,000 fitness and wellness businesses trust us to handle the day-to-day—so they can focus on what they do best.

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Playlist

Discussions

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Languages Supported

Arabic, Czech, Danish, German, Greek, English, French, Hebrew, Italian, Japanese, Dutch, Norwegian, Russian, Slovenian, Spanish, Chinese (Simplified), Chinese (Traditional), Portuguese (Brazil), Portuguese (Portugal)

Solution Type

All-in-One

Used by Ketchum and 2 others

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Pricing

Pricing provided by Mindbody.

Starter

$79.00

flat_rate Per Month

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Mindbody Integrations

(35)

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Mindbody Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Mindbody, and what problem is it built to solve?

Mindbody is an AI-driven SaaS platform serving fitness, wellness, and lifestyle businesses. It supports the operators and providers delivering in-person experiences and helps consumers discover them.

What languages does Mindbody support?

Mindbody supports 6 languages, including English, French, German, Italian, and Portuguese, as well as Spanish.

What company sizes and industries is Mindbody the best fit for?

Mindbody’s positive experience is most concentrated among smaller businesses in health, wellness, and fitness, with mid-market organizations also represented.

Company size: Small businesses with 50 or fewer employees are the clearest cluster.
Industry: Health, wellness, and fitness businesses are especially prominent.

How long does it take to implement Mindbody across a team?

Getting Mindbody live is most often reported as taking less than a month, though some teams describe a longer rollout.

Time to go live	Relative frequency
Less than 1 month	Most common
1–3 months	Also reported
3–6 months or longer	Less common

What customer support options does Mindbody provide, and how do users find the overall support experience?

Mindbody provides support through phone, chat, and email, alongside self-serve FAQs and knowledge resources. The experience can be very helpful, with users appreciating quick, knowledgeable guidance, but it is not consistent: some find support slow or unable to resolve more complex issues.

What is the experience like for teams switching to Mindbody from another tool?

Switching to Mindbody has often been about bringing more business operations together and getting capabilities that were missing or limited in a prior system. Users describe moving from a range of scheduling, booking, salon, and studio-management tools to Mindbody for broader options in areas such as memberships, payments, marketing, payroll, and client booking; the transition can feel worthwhile, but the larger feature set may take time to learn.

What tools and platforms does Mindbody integrate with, and how do these integrations help users get more value from the product?

Mindbody offers 36 integrations, with users connecting it to tools for fitness discovery, marketing, payments, and websites.

Fitness discovery and booking: ClassPass and Wellhub.
Marketing and customer engagement: Attentive and Constant Contact.
Payments: Clover and Square.
Websites and online stores: Shopify.

These connections can help businesses reach potential clients, automate outreach, and connect booking or payment workflows. The experience varies: some integrations are useful once running, while setup, reliability, or coordination between systems can be frustrating.

What features or capabilities could make Mindbody even more useful?

Mindbody could be more useful with a simpler day-to-day experience and more flexible tools for managing information and client journeys.

Make navigation and setup clearer, with fewer steps and less hunting through settings for routine tasks.
Offer more customizable reporting so teams can find and combine the metrics they need without workarounds.
Smooth out client booking and checkout, including guest and family bookings and more flexible booking filters.
Improve consistency and synchronization across the platform, apps, website widgets, and connected tools.

How useful do Mindbody users find its AI features in everyday use?

Mindbody’s AI tools are useful for quick guidance and handling common client questions, but they are less dependable for complex or specific issues.

AI help and assistance: Users describe getting help finding settings, navigating the system, and troubleshooting routine questions.
AI concierge and messaging: Users describe it answering common questions and helping clients with bookings or outreach, including when staff are unavailable.

These tools can save time and reduce the need to contact support, though responses may be inaccurate, circular, or incomplete, so users sometimes need to check the result or step in themselves.

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jessie h.

Receptionist

Small-Business (50 or fewer emp.)

Originally submitted 10/12/2026

"Easy Client Scheduling with a Handy Messenger Feature"

4/5

What do you like best about Mindbody?

I like its ease of use. It's pretty straight forward for entering new clients and scheduling appointments. I also like the messenger feature. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

The search engine doesn't make much sense (names appear that are seemingly unrelated to the search being performed). It would also be nice to be able to double book on the appointments. Review collected by and hosted on G2.com.

Response from Nicole Tully of Mindbody

edit

We’re happy to hear Mindbody is helping you manage appointments across multiple columns and communicate with clients through Messenger. Thanks for pointing out the search and double-booking limitations—your feedback helps us identify where we can improve.

Leah H.

GM Operations

Small-Business (50 or fewer emp.)

10/8/2026

"Mindbody Grows with Us: Easy to Use, with Regularly Added Helpful Tools"

5/5

What do you like best about Mindbody?

Mindbody is growing with us. The core site is easy to use and helpful tools are being added regularly to assist with sales funnel, retention, marketing and business insights Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

Sometimes it is difficult to understand what an issue is with a member account but the AI Assistant is improving and Support/TAM are fabulous! Integrations aren't always available or reliable. Review collected by and hosted on G2.com.

Response from Nicole Tully of Mindbody

edit

We’re delighted Mindbody’s evolving tools are supporting your sales, marketing, and customer journeys. Helping you spot at-risk customers and strengthen retention is exactly the kind of impact we aim for. Thanks for calling out the challenges with member accounts and integrations—we’re continually working to make these experiences more reliable and easier to navigate.

Verified User

Mid-Market (51-1000 emp.)

10/28/2026

"One Convenient, Reliable Platform for Classes Everywhere"

5/5

What do you like best about Mindbody?

I like having one Mindbody account for many studios, so I can book classes when I travel without creating a new account everywhere I go. I can see the class times, teacher, and class information all in one place, which makes choosing a class straightforward. The app is convenient, not buggy, and gives me what I need without overcomplicating things. I’ve never had a problem with it, and getting started was easy—I just downloaded the app. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

I’d like Mindbody to integrate with ClassPass so I have fewer accounts to check. Discounts or loyalty points for booking classes through Mindbody would be nice too, like getting a free class after booking five or ten, no matter which studio it’s at. Other than that, I’ve never had a problem with Mindbody. Review collected by and hosted on G2.com.

Response from Nicole Tully of Mindbody

edit

Thanks for sharing your experience! We’re glad Mindbody makes it easy to discover and book classes across studios, including when you travel. We appreciate your suggestions about ClassPass integration and cross-studio rewards, and we’ll share them with our team.

Traci D.

Small-Business (50 or fewer emp.)

9/28/2026

"Intuitive for Class Sign-Ups, But Limited Flexibility for Small Studios"

3/5

What do you like best about Mindbody?

Clients find it easy to sign up for classes. The business app is intuitive and has most of the features I need to operate my studio. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

For a small studio, it is difficult to change offerings to keep up with the demands of my clients. There are some limitations to the software that are not ideal for smaller gyms. Review collected by and hosted on G2.com.

Response from Nicole Tully of Mindbody

edit

We’re happy to hear that our intuitive app and timely class notifications help your studio run smoothly and reduce customer service emails. Thank you for highlighting the challenges of adapting offerings for a smaller studio—we’ll share this feedback with our team.

Josie K.

Small-Business (50 or fewer emp.)

9/6/2026

"Mindbody’s POS and Website Tools Streamline the Client Experience"

5/5

What do you like best about Mindbody?

I’ve found the Mindbody processing service to be very helpful for my business. Having more well-rounded POS capabilities, along with a professional website that my clients will be able to use, will be a valuable benefit as my business continues to grow. I’m excited about having tools that can help streamline the client experience while also supporting the growth and professionalism of my business. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

Nothing everything has been great so far Review collected by and hosted on G2.com.

What problems is Mindbody solving and how is that benefiting you?

Mindbody is helping solve the challenge of having the right tools in place as my business grows. It gives me a more organized way to manage my business while also creating a convenient experience for my clients. Having a POS system and a website that my clients can easily use will help me stay more efficient and give my growing business a more professional presence. Review collected by and hosted on G2.com.

Charles M.

Mid-Market (51-1000 emp.)

9/20/2026

"Streamlined Client Engagement and Self Check-In"

5/5

What do you like best about Mindbody?

I like using Mindbody for sending targeted email and text campaigns based on customer behavior, membership status, or interest. I also find the self-check-in capabilities really helpful as they allow members to check themselves in, reducing congestion and administrator work. One of the things I like most is the reporting tool, which provides visibility into sales, attendance, client data, payroll, staffing, and business trends. Plus, the initial setup was instant, which was great. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

I wish Mindbody made it easier to connect with websites, APIs, automation tools, and third-party fitness apps. That would improve the integration with other tools significantly. Review collected by and hosted on G2.com.

Steph B.

Small-Business (50 or fewer emp.)

9/4/2026

"Expert Support and a Strong Marketing Suite for Lead Generation"

5/5

What do you like best about Mindbody?

The support I get from the individual experts on each aspect of the business has been great! I also love their marketing suite and how it stacks up to bring in new leads. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

It is a bit hard to get your head around all of the different parts at first. It also functions quit differently from your standard website and digital marketing tools. Review collected by and hosted on G2.com.

Anna K.

Mid-Market (51-1000 emp.)

9/18/2026

"Enhances Sales Tracking, Needs Speed Boost"

5/5

What do you like best about Mindbody?

I like how Mindbody helps me track potential customers from their first inquiry through follow-ups and membership conversations, replacing the need for spreadsheets. The reporting and dashboard features are great for managers to monitor sales, attendance, client interactions, payrolls, staffing, and other important performance metrics. I also appreciate that managers can coordinate schedules, payroll, performance reviews, and staffing activities from one system. Setting up Mindbody was instant, which was a huge relief. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

I think Mindbody needs to improve its stability and loading speed, especially when staff perform less common or complex administrative tasks. Review collected by and hosted on G2.com.

What problems is Mindbody solving and how is that benefiting you?

Mindbody helps track potential customers, monitor sales, and manage performance metrics, which replaces scattered spreadsheets with cohesive dashboards and reporting. It simplifies coordinator tasks like schedules, performance reviews, and staffing activities, making management more efficient. Review collected by and hosted on G2.com.

Response from Nicole Tully of Mindbody

edit

Thank you for the thoughtful review. We’re pleased Mindbody’s dashboards and management tools are helping your team work more efficiently. We hear you on the need for better speed and stability during less common tasks, and we’ll pass your comments along to the team.

Anna N.

Owner

Small-Business (50 or fewer emp.)

10/7/2026

"Language options should improve"

3.5/5

What do you like best about Mindbody?

Ir is easy to use and fast. Can create different price options and find solutions Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

The Spanish you have is in "Latin" and not the one we speak in Spain. Also, no CATALAN. Even if the software is translated into spanish, many pages include things in English and some clients do not understand it. Language options must be improved a lot!! Also, we need more availability of the support meetings Review collected by and hosted on G2.com.

Response from Nicole Tully of Mindbody

edit

We appreciate your thoughtful review. It’s great to hear Mindbody helps you manage classes and staff schedules efficiently. We’re sorry the language options and untranslated English content create difficulties for your clients, and we understand your request for Catalan and Spanish from Spain. We’ll also pass along your feedback about support meeting availability.

Clint C.

Small-Business (50 or fewer emp.)

11/3/2026

"World-Leading Fitness Software with Massive Reach"

5/5

What do you like best about Mindbody?

It is the world leader in Fitness software, recognized by millions and easily gets you in front of a lot of people. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

If I was to give a critique my only thing is that I wish payments would be released quicker Review collected by and hosted on G2.com.

Response from Nicole Tully of Mindbody

edit

Thank you for sharing your experience! We’re glad Mindbody is helping you reach the right audience and simplify your day with automation. We appreciate your feedback about payment release times and will share it with our team.