--- title: Microsoft 365 Reviews meta\_title: 'Microsoft 365 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 5855 reviews by the users' company size, role or industry to find out how Microsoft 365 works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 5855 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### Microsoft 365 Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** in Microsoft 365, enjoying seamless access to powerful tools on any device. [(297 mentions)](https://www.g2.com/products/microsoft365/reviews?filters%5Bsentiment_snippet%5D=1379017&qs=pros-and-cons#reviews) Users appreciate the **seamless team collaboration** in Microsoft 365, enhancing productivity and communication across all applications. [(228 mentions)](https://www.g2.com/products/microsoft365/reviews?filters%5Bsentiment_snippet%5D=1384312&qs=pros-and-cons#reviews) Users appreciate the **seamless integration with Microsoft apps** , enhancing accessibility and collaboration across their projects. [(220 mentions)](https://www.g2.com/products/microsoft365/reviews?filters%5Bsentiment_snippet%5D=1380749&qs=pros-and-cons#reviews) Users appreciate the **seamless integrations** of Microsoft 365, enhancing collaboration and accessibility across Microsoft apps. [(198 mentions)](https://www.g2.com/products/microsoft365/reviews?filters%5Bsentiment_snippet%5D=1380648&qs=pros-and-cons#reviews) Users appreciate the **seamless integration** of Microsoft 365, enhancing accessibility and collaboration across apps. [(178 mentions)](https://www.g2.com/products/microsoft365/reviews?filters%5Bsentiment_snippet%5D=1378311&qs=pros-and-cons#reviews) Users feel the **subscription cost is expensive** compared to free alternatives, limiting accessibility for some. [(117 mentions)](https://www.g2.com/products/microsoft365/reviews?filters%5Bsentiment_snippet%5D=1383601&qs=pros-and-cons#reviews) Users often face **missing features** and frustrating updates in Microsoft 365 that disrupt their workflow and experience. [(102 mentions)](https://www.g2.com/products/microsoft365/reviews?filters%5Bsentiment_snippet%5D=1379766&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , especially for non-technical individuals navigating complex features and tools. [(95 mentions)](https://www.g2.com/products/microsoft365/reviews?filters%5Bsentiment_snippet%5D=1382583&qs=pros-and-cons#reviews) Users are frustrated by **limited features** in Microsoft 365, often requiring costly plans for full functionality. [(76 mentions)](https://www.g2.com/products/microsoft365/reviews?filters%5Bsentiment_snippet%5D=1379819&qs=pros-and-cons#reviews) Users feel that Microsoft 365 is **lacking features** for smaller teams, as some essential tools are only in higher-priced plans. [(73 mentions)](https://www.g2.com/products/microsoft365/reviews?filters%5Bsentiment_snippet%5D=1383559&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Microsoft 365 ##### 1. Ease of Use Users appreciate the **ease of use** in Microsoft 365, enjoying seamless access to powerful tools on any device. [ See 297 mentions ](https://www.g2.com/products/microsoft365/reviews?filters%5Bsentiment_snippet%5D=1379017&qs=pros-and-cons#reviews) See Related User Reviews ![Chintan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chintan P.") CP Chintan P. Mid-Market (51-1000 emp.) 4.0/5 "Can’t Imagine My Workday Without It" What do you like about Microsoft 365? What I like best about Microsoft 365 is how much control it gives me as an admin without making things overly complicated. The admin centers are clean ![LOKESH G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LOKESH G.") LG LOKESH G. Enterprise (\> 1000 emp.) 5.0/5 "All-in-One Productivity Platform for the Modern Workplace" What do you like about Microsoft 365? One of the best things about Microsoft 365 is how smoothly it syncs across all my devices. I can start working on a document on my laptop, make quick ##### 2. Team Collaboration Users appreciate the **seamless team collaboration** in Microsoft 365, enhancing productivity and communication across all applications. [ See 228 mentions ](https://www.g2.com/products/microsoft365/reviews?filters%5Bsentiment_snippet%5D=1384312&qs=pros-and-cons#reviews) See Related User Reviews ![LOKESH G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LOKESH G.") LG LOKESH G. Enterprise (\> 1000 emp.) 5.0/5 "All-in-One Productivity Platform for the Modern Workplace" What do you like about Microsoft 365? One of the best things about Microsoft 365 is how smoothly it syncs across all my devices. I can start working on a document on my laptop, make quick ![Hemant Pratap S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hemant Pratap S.") HS Hemant Pratap S. Enterprise (\> 1000 emp.) 4.0/5 "MS 365 Engineer review at TCS" What do you like about Microsoft 365? The user profile management has gotten better. The profiles sync seamlessly. ##### 3. Features Users appreciate the **seamless integration with Microsoft apps** , enhancing accessibility and collaboration across their projects. [ See 220 mentions ](https://www.g2.com/products/microsoft365/reviews?filters%5Bsentiment_snippet%5D=1380749&qs=pros-and-cons#reviews) See Related User Reviews ![Mostafa A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mostafa A.") MA Mostafa A. Small-Business (50 or fewer emp.) 5.0/5 "Microsoft 365 days Happiness: Helpful All-in-One with Copilot 365 Integration" What do you like about Microsoft 365? It's helpful and all in one also integrate with co pilot , now Co-pilot 365 . I said that always, Microsoft 365 happiness ![Lorenzo B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lorenzo B.") LB Lorenzo B. Small-Business (50 or fewer emp.) 5.0/5 "Fantastic" What do you like about Microsoft 365? Everything about Microsoft is fantastic and especially the new features which has been rolled out there is always something lovely set up and schedule ##### 4. Integrations Users appreciate the **seamless integrations** of Microsoft 365, enhancing collaboration and accessibility across Microsoft apps. [ See 198 mentions ](https://www.g2.com/products/microsoft365/reviews?filters%5Bsentiment_snippet%5D=1380648&qs=pros-and-cons#reviews) See Related User Reviews ![Mostafa A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mostafa A.") MA Mostafa A. Small-Business (50 or fewer emp.) 5.0/5 "Microsoft 365 days Happiness: Helpful All-in-One with Copilot 365 Integration" What do you like about Microsoft 365? It's helpful and all in one also integrate with co pilot , now Co-pilot 365 . I said that always, Microsoft 365 happiness ![LOKESH G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LOKESH G.") LG LOKESH G. Enterprise (\> 1000 emp.) 5.0/5 "All-in-One Productivity Platform for the Modern Workplace" What do you like about Microsoft 365? One of the best things about Microsoft 365 is how smoothly it syncs across all my devices. I can start working on a document on my laptop, make quick ##### 5. Seamless Integration Users appreciate the **seamless integration** of Microsoft 365, enhancing accessibility and collaboration across apps. [ See 178 mentions ](https://www.g2.com/products/microsoft365/reviews?filters%5Bsentiment_snippet%5D=1378311&qs=pros-and-cons#reviews) See Related User Reviews ![Chintan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chintan P.") CP Chintan P. Mid-Market (51-1000 emp.) 4.0/5 "Can’t Imagine My Workday Without It" What do you like about Microsoft 365? What I like best about Microsoft 365 is how much control it gives me as an admin without making things overly complicated. The admin centers are clean ![Mostafa A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mostafa A.") MA Mostafa A. Small-Business (50 or fewer emp.) 5.0/5 "Microsoft 365 days Happiness: Helpful All-in-One with Copilot 365 Integration" What do you like about Microsoft 365? It's helpful and all in one also integrate with co pilot , now Co-pilot 365 . I said that always, Microsoft 365 happiness ### 5 Cons or Disadvantages of Microsoft 365 ##### 1. Expensive Users feel the **subscription cost is expensive** compared to free alternatives, limiting accessibility for some. [ See 117 mentions ](https://www.g2.com/products/microsoft365/reviews?filters%5Bsentiment_snippet%5D=1383601&qs=pros-and-cons#reviews) See Related User Reviews ![Mostafa A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mostafa A.") MA Mostafa A. Small-Business (50 or fewer emp.) 5.0/5 "Microsoft 365 days Happiness: Helpful All-in-One with Copilot 365 Integration" What do you dislike about Microsoft 365? Monthly plans , you must paid every month to get the Best for your work documents ![LOKESH G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LOKESH G.") LG LOKESH G. Enterprise (\> 1000 emp.) 5.0/5 "All-in-One Productivity Platform for the Modern Workplace" What do you dislike about Microsoft 365? Sometimes it feels a bit heavy on system resources, especially on older machines. The pricing can be a bit high for individual users, and occasional s ##### 2. Missing Features Users often face **missing features** and frustrating updates in Microsoft 365 that disrupt their workflow and experience. [ See 102 mentions ](https://www.g2.com/products/microsoft365/reviews?filters%5Bsentiment_snippet%5D=1379766&qs=pros-and-cons#reviews) See Related User Reviews ![Chintan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chintan P.") CP Chintan P. Mid-Market (51-1000 emp.) 4.0/5 "Can’t Imagine My Workday Without It" What do you dislike about Microsoft 365? One thing that can be frustrating is how settings are sometimes scattered across different admin centers. For example, some security and compliance fe ![Daniel A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel A.") DA Daniel A. Small-Business (50 or fewer emp.) 4.5/5 "Superior to any other office suite out there but still not as good as the desktop version" What do you dislike about Microsoft 365? The one thing that I dislike about it is that there is a little bit of a learning curve. The software on Microsoft 365 is not the same as the desktop ##### 3. Learning Curve Users find the **learning curve challenging** , especially for non-technical individuals navigating complex features and tools. [ See 95 mentions ](https://www.g2.com/products/microsoft365/reviews?filters%5Bsentiment_snippet%5D=1382583&qs=pros-and-cons#reviews) See Related User Reviews ![LOKESH G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LOKESH G.") LG LOKESH G. Enterprise (\> 1000 emp.) 5.0/5 "All-in-One Productivity Platform for the Modern Workplace" What do you dislike about Microsoft 365? Sometimes it feels a bit heavy on system resources, especially on older machines. The pricing can be a bit high for individual users, and occasional s ![Daniel A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel A.") DA Daniel A. Small-Business (50 or fewer emp.) 4.5/5 "Superior to any other office suite out there but still not as good as the desktop version" What do you dislike about Microsoft 365? The one thing that I dislike about it is that there is a little bit of a learning curve. The software on Microsoft 365 is not the same as the desktop ##### 4. Limited Features Users are frustrated by **limited features** in Microsoft 365, often requiring costly plans for full functionality. [ See 76 mentions ](https://www.g2.com/products/microsoft365/reviews?filters%5Bsentiment_snippet%5D=1379819&qs=pros-and-cons#reviews) See Related User Reviews ![Chintan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chintan P.") CP Chintan P. Mid-Market (51-1000 emp.) 4.0/5 "Can’t Imagine My Workday Without It" What do you dislike about Microsoft 365? One thing that can be frustrating is how settings are sometimes scattered across different admin centers. For example, some security and compliance fe ![Daniel A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel A.") DA Daniel A. Small-Business (50 or fewer emp.) 4.5/5 "Superior to any other office suite out there but still not as good as the desktop version" What do you dislike about Microsoft 365? The one thing that I dislike about it is that there is a little bit of a learning curve. The software on Microsoft 365 is not the same as the desktop ##### 5. Lacking Features Users feel that Microsoft 365 is **lacking features** for smaller teams, as some essential tools are only in higher-priced plans. [ See 73 mentions ](https://www.g2.com/products/microsoft365/reviews?filters%5Bsentiment_snippet%5D=1383559&qs=pros-and-cons#reviews) See Related User Reviews ![Matt S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt S.") MS Matt S. Small-Business (50 or fewer emp.) 5.0/5 "Microsoft Office is the best!" What do you dislike about Microsoft 365? My only real dislikes with Office are in Word. I am still not a fan of the menu ribbon that was added a few years ago. Sometimes, it can be difficult ![Esteban S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Esteban S.") ES Esteban S. Enterprise (\> 1000 emp.) 3.5/5 "Intuitive suite-wide integration with Copilot, but PowerBI on Mac still feels limited" What do you dislike about Microsoft 365? I really have issues with tools like PowerBI because there isn’t a proper desktop app for Mac, and the browser version still feels limited and lacks k ## Top-Rated Alternatives [ ![Google Workspace](https://images.g2crowd.com/uploads/product/hd_favicon/16b55d7b1aa594a1a78d8ec91ebbca79/google-workspace.svg "Google Workspace") Google Workspace 4.6/5(48,161) ](https://www.g2.com/products/google-workspace/reviews) [ ![Zoom Workplace](https://images.g2crowd.com/uploads/product/hd_favicon/c7b3378ce337ba60fdf54bb51ab3eebf/zoom-workplace.svg "Zoom Workplace") Zoom Workplace 4.5/5(56,556) ](https://www.g2.com/products/zoom-workplace/reviews) [ ![ONLYOFFICE Workspace](https://images.g2crowd.com/uploads/product/hd_favicon/77ae2dd437001c33d9f015abaf851f7e/onlyoffice-workspace.svg "ONLYOFFICE Workspace") ONLYOFFICE Workspace 4.4/5(66) ](https://www.g2.com/products/onlyoffice-workspace/reviews) [ View All Alternatives ](https://www.g2.com/products/microsoft365/competitors/alternatives) ![Verified User in Publishing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Publishing") UP Verified User in Publishing Small-Business (50 or fewer emp.) 3/13/2026 "Teams Brings Files, Chat, and Office Apps Together for Easy Collaboration" 4/5 What do you like best about Microsoft 365? The integration of shared files, communication, and the most commonly used office programs into one platform. I recommend Teams to bring your team together and make it easier to share and work on collaborative files. Work in the browser if you don't mind the pared-down programs, or export to the desktop versions (which will still sync well with the online versions in most cases). Review collected by and hosted on G2.com. What do you dislike about Microsoft 365? If you're used to desktop-only programs and file management, there is a learning curve to the online versions and OneDrive. And if your internet connection isn't consistent--to say nothing of occasional Microsoft outages that take out the whole platform--your frustration will increase significantly. I think the Calendar feature needs to be simpler when adding personal events (e.g., I'll be out of the office for a dentist appointment or vacation) rather than scheduling official meetings. Review collected by and hosted on G2.com. What problems is Microsoft 365 solving and how is that benefiting you? Having files, programs, and communication working together can streamline processes once work teams get used to the upper-case Teams. Don't forget to secure employee buy-in! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ildiko M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ildiko M.") IM Ildiko M. Management Accountant Small-Business (50 or fewer emp.) 3/12/2026 "Microsoft 365: Seamless Collaboration and Cloud Productivity in One Ecosystem" 5/5 What do you like best about Microsoft 365? What I like best about Microsoft 365 is how it brings all the essential productivity tools together in one ecosystem. Apps like Word, Excel, PowerPoint, and Teams work seamlessly together, making it easy to create, share, and collaborate on documents in real time. The cloud integration with OneDrive also means you can access files from anywhere and never worry about losing work. Overall, it improves both productivity and teamwork by keeping everything connected and up to date. Review collected by and hosted on G2.com. What do you dislike about Microsoft 365? One thing I dislike about Microsoft 365 is the ability for organisations to track employee activity through tools like Microsoft Teams. Features such as activity status, usage reports, or monitoring when someone is online can sometimes feel intrusive and may make employees feel like they’re being constantly monitored rather than trusted to manage their own work. Review collected by and hosted on G2.com. What problems is Microsoft 365 solving and how is that benefiting you? Microsoft 365 solves problems with collaboration and file access by allowing people to work on documents together in the cloud. This benefits me by making it easier to share files, stay organised, and work from anywhere. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Tamer E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tamer E.") TE Tamer E. Senior IT Service Desk Engineer Information Technology and Services Enterprise (\> 1000 emp.) 7/12/2026 "Easy-to-Use Solutions That Simplify Everyday Work" 5/5 What do you like best about Microsoft 365? It offers multiple solutions for everyday work and is easy to use, making it simple to get tasks finished with ease. Review collected by and hosted on G2.com. What do you dislike about Microsoft 365? The classic Outlook has a lot of problems with emails, especially when OST files get large. Review collected by and hosted on G2.com. What problems is Microsoft 365 solving and how is that benefiting you? Organizing my Excel sheets helps me keep my work files well organized and looking neat. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ![Shakti Prasad P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shakti Prasad P.") SP Shakti Prasad P. Support Specialist Enterprise (\> 1000 emp.) 12/24/2025 "Seamless Collaboration and Productivity with Microsoft 365" 5/5 What do you like best about Microsoft 365? What I appreciate most about Microsoft 365 is the effortless, real-time integration it offers across all my devices, turning a suite of apps into a cohesive, unified workspace. Whether I’m composing a document in Word, overseeing a complex project in Teams, or analyzing data in Excel, the real-time co-authoring feature with colleagues—alongside the generous 1 TB of OneDrive cloud storage—ensures I never have to worry about version control or being confined to a single location. With the introduction of Copilot AI in 2025, this experience has been enhanced even further. Copilot serves as an "on-demand assistant," capable of summarizing meetings, drafting emails, and automating repetitive tasks, which lets me dedicate more time to creative work instead of administrative duties. Review collected by and hosted on G2.com. What do you dislike about Microsoft 365? What I find most frustrating about Microsoft 365 is the persistent sense of "subscription fatigue," combined with a suite that seems to grow more bloated and intrusive over time. Since it operates under a Software-as-a-Service (SaaS) model, you never actually "own" the software, and the endless cycle of required updates can be a mixed blessing. These updates often relocate familiar buttons, alter default fonts—such as the recent switch to Aptos—or automatically install applications you have no use for. In 2025, the forceful integration of Copilot AI and OneDrive has become especially bothersome, as the software regularly pushes you toward using cloud storage or AI features, even when you would rather work locally or keep things straightforward. This increasing bloat can cause noticeable slowdowns, with even powerful PCs experiencing lag or stuttering in programs like Outlook or Excel, making the suite feel more like a cumbersome web portal than a responsive desktop application. Review collected by and hosted on G2.com. What problems is Microsoft 365 solving and how is that benefiting you? Microsoft 365 has resolved my ongoing issues with digital clutter and disjointed workflows by bringing all my essential tools together in a unified environment. Now, my files, meetings, and communications are seamlessly integrated and finally "talk" to each other. This setup benefits me by serving as a single source of truth; I no longer waste time searching for the most recent version of a document or juggling multiple subscriptions. With 1 TB of OneDrive storage, everything stays synced and accessible, whether I’m working from my laptop at home or using my phone while out and about. Looking ahead to 2025, what truly stands out is how much mental energy I save—Copilot AI takes care of drafting emails and summarizing meetings I’ve missed, while enterprise-grade security ensures my personal data remains protected. This allows me to concentrate on achieving real results instead of spending time managing my software. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Organic Review from User Profile ![Jayden P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jayden P.") JP Jayden P. Business Development Executive Transportation/Trucking/Railroad Mid-Market (51-1000 emp.) 3/24/2026 "Multiple Connected Apps That Fit Every Business Need" 4/5 What do you like best about Microsoft 365? I like that it offers multiple apps to match each of my business needs, and that the apps are seamlessly connected with one another. Review collected by and hosted on G2.com. What do you dislike about Microsoft 365? The copilot is not as good as other AI platforms, it is slow and don't understand the queries. Maybe I am not well versed enough on how to use co-pilot Review collected by and hosted on G2.com. What problems is Microsoft 365 solving and how is that benefiting you? Fragmentation is resolved by Microsoft 365. Email, chat, and documents are all combined into one cloud ecosystem. This removes "version hell," makes remote collaboration easier, and uses AI to automate time-consuming tasks. Time savings, smooth device transitions, and enterprise-grade security that safeguards your data wherever you work are all advantages. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite NS Nitin S. System Administrator Mid-Market (51-1000 emp.) 12/18/2025 "Outstanding Experience from Start to Finish" 5/5 What do you like best about Microsoft 365? I appreciate Microsoft 365 because it simplifies work and helps keep everything organized. By bringing together apps like Word, Excel, PowerPoint, Outlook, Teams, and OneDrive in a single platform, it ensures that all the tools work seamlessly together. I find it especially useful that I can work from anywhere, securely share files, and even collaborate on documents in real time. The cloud storage feature is particularly helpful, as it automatically saves my work and allows me to access it from any device. All in all, I find Microsoft 365 to be a convenient, efficient, and dependable solution for both personal and professional tasks. Review collected by and hosted on G2.com. What do you dislike about Microsoft 365? One aspect I find challenging about Microsoft 365 is that it can be somewhat overwhelming for newcomers due to the sheer number of features and applications available. Additionally, updates occasionally alter the interface, which may lead to confusion. Another point to consider is that a reliable internet connection is necessary to get the most out of the service, and the subscription fee might be expensive for some users. Review collected by and hosted on G2.com. What problems is Microsoft 365 solving and how is that benefiting you? Microsoft 365 solves the problem of different tools and difficulty in collaboration. It brings everything documents, emails, chats and storage into one platform, making work more organized and efficient. For me it means I can easily share files, work on documents with my team in real time and access everything from any device. it saves time and reduces confusion and helps me stay productive whether I'm in office or working remotely. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic QO Quentin O. Estimator/ Quantity Surveyor Small-Business (50 or fewer emp.) 3/12/2026 "Seamless Product Integration with a Familiar Feel" 4.5/5 What do you like best about Microsoft 365? the integration of the products and the familiarity. Recently we have begun to integrate Co-pilot into our business endeavours in a meaningful manner and have been finding a number of unexpected uses for it. Review collected by and hosted on G2.com. What do you dislike about Microsoft 365? I do not like some of the changes to the layout that have been made to Outlook - many of these seem like change for the sake of change rather than a better user interface/ experience. Review collected by and hosted on G2.com. What problems is Microsoft 365 solving and how is that benefiting you? We run many of our business services through Microsoft - Cloud Storage, Communication, Marketing etc. Recently we have been using Co-pilot (AI) for a number of additional things and have found it particularly useful on site with clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![John G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John G.") JG John G. IT Service Manager Mid-Market (51-1000 emp.) 7/22/2026 "Handles Most Business Needs with Minimal Downtime" 5/5 What do you like best about Microsoft 365? It handles most of my business needs with very little downtime. Review collected by and hosted on G2.com. What do you dislike about Microsoft 365? It's a bit overly complicated. There are a lot of licenses to choose from, which can be overwhelming. Review collected by and hosted on G2.com. What problems is Microsoft 365 solving and how is that benefiting you? It handles email, the office suite, data storage, cloud sharing, and direct message communication. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![John K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John K.") JK John K. Chief Technology Office Automotive Mid-Market (51-1000 emp.) 5/26/2026 "Comprehensive Features with Seamless Integration" 4/5 What do you like best about Microsoft 365? I like the ease of use of Microsoft 365. I also appreciate how their product range works together to give a rounded experience, whether I'm using Word, Excel, or Outlook. It's all tied together seamlessly. Additionally, the initial setup was very easy, thanks to the multiple migration tools that help with moving. Review collected by and hosted on G2.com. What do you dislike about Microsoft 365? I find the basic support lacking as there isn't an entry-level support option with a reasonable response time. This means I end up paying for someone to look into issues or have to go through a third party. Review collected by and hosted on G2.com. What problems is Microsoft 365 solving and how is that benefiting you? Microsoft 365 provides a complete offer from identity management and security through to communications and data management. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page ![Office M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Office M.") OM Office M. Office Manager Small-Business (50 or fewer emp.) 4/28/2026 "Seamless Integration with Essential Office Tools" 5/5 What do you like best about Microsoft 365? In our law firm, I like using Microsoft 365 for almost everything. The integration with Excel, Word, and email makes our jobs easier. I appreciate being able to save everything on the web through Drive. The autosave feature for all documents is great because I don't have to worry about saving all the time or needing a backup. Setting it up was pretty easy, which is a plus. Review collected by and hosted on G2.com. What do you dislike about Microsoft 365? The updates sometimes are a trouble but besides that everything runs smooth. Review collected by and hosted on G2.com. What problems is Microsoft 365 solving and how is that benefiting you? We use Microsoft 365 for everything at the law firm. The integration with Excel, Word, and email makes our jobs easier. Autosave for all documents means no worries about saving or backups. We also save on the web through Drive. Review collected by and hosted on G2.com. 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