Microsoft Teams

By Microsoft

4.4/5(19,266)
4.4 out of 5 stars

How would you rate your experience with Microsoft Teams?

Microsoft Teams Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Microsoft Teams to enhance team collaboration effectively, integrating meetings, chat, and task management seamlessly. (896 mentions)
Users find Microsoft Teams easy to use, integrating communication and collaboration seamlessly across devices for effective teamwork. (845 mentions)
Users value the seamless communication in Microsoft Teams, praising its intuitive design and effortless accessibility for teamwork. (677 mentions)
Users highlight the efficient file sharing capabilities of Microsoft Teams, enhancing collaboration and communication within their teams. (591 mentions)
Users appreciate the easy communication in Microsoft Teams, facilitating seamless interactions and ensuring availability visibility. (584 mentions)
Users often experience slow loading issues with Microsoft Teams, impacting efficiency and overall user experience. (418 mentions)
Users experience performance issues with Microsoft Teams, as it can slow down systems and consume significant resources. (299 mentions)
Users find the user interface cluttered and unintuitive, leading to difficulty in navigation and overall slow performance. (261 mentions)
Users often experience connectivity issues, leading to automatic disconnections and poor performance in low-bandwidth environments. (224 mentions)
Users report performance delays in Microsoft Teams, particularly affecting older systems and causing notification inconsistencies. (163 mentions)

5 Pros or Advantages of Microsoft Teams

5 Cons or Disadvantages of Microsoft Teams

Microsoft Teams Reviews (257)

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Microsoft Teams Reviews (257)

View 70 Video Reviews
4.4
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Joshua F.
JF
Joshua F.
Warehouse Manager
Small-Business (50 or fewer emp.)
"Seamless Communication and Collaboration Across Departments"
4.5/5
What do you like best about Microsoft Teams?

Microsoft Teams helps us communicate and share ideas seamlessly. It also helps to keep every department apprised of what the other departments are working on, which is helpful. It's also really easy to integrate other software into the everyday operations, and it increases the overall performance level of the team by optimizing communication and helping us to maintain deadlines. Obviously, being a free service is a huge selling point and the support that they offer will immediately fix any issue that you're having. We don't use the AI aspect a whole lot at this time, so I guess that's really the only thing that I can't comment on. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

We used Slack beforehand for communicating with our WMS support team, and frankly I liked that better because it was a little smoother and easier to follow. I think Slack has a much simpler flow and the notifications are much easier to see, although as I get more and more used to Teams I'm starting to like it a lot more. Review collected by and hosted on G2.com.

Abhi J.
AJ
Abhi J.
Software Developer
Mid-Market (51-1000 emp.)
"Efficient Collaboration and Communication Tool for Teams"
5/5
What do you like best about Microsoft Teams?

Recently, I’ve noticed improvements in performance and stability, especially during large meetings and screen sharing. The updated interface feels cleaner and more intuitive, making navigation between chats, teams, and meetings smoother. I also appreciate the enhanced meeting features like better background effects, live captions accuracy, and improved breakout room controls.

The integration experience has become more seamless, particularly with apps and workflows, which helps automate routine tasks. Additionally, notification management has improved, making it easier to stay focused without missing important updates.

Overall, these updates make collaboration faster, more organized, and less distracting compared to before. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

While Teams has improved over time, it can still be quite resource-heavy, especially during video calls or when multiple apps are running simultaneously. Performance on lower-end devices could be further optimized.

The interface, although cleaner than before, can still feel cluttered when managing many teams and channels. Simplifying navigation and offering better customization options would make it more user-friendly.

Search functionality is another area that could be enhanced—finding older messages, files, or specific conversations isn’t always as fast or accurate as expected.

Additionally, notifications can still feel overwhelming at times, and more intelligent filtering or prioritization would help reduce distractions. Review collected by and hosted on G2.com.

Hemant Pratap S.
HS
Hemant Pratap S.
Sr. Associate
Enterprise (> 1000 emp.)
"I have been using Microsoft teams. It’s a good platform for team to collaborate also for meetings."
4/5
What do you like best about Microsoft Teams?

I really like how Microsoft Teams is now tightly integrated with Exchange Online—especially with features like meeting recap, transcription, and smarter calendar sync, which reduce manual follow-ups.

From an admin side, the improved compliance, audit logs, and app governance in Teams Admin Center make it much easier to manage security and user activity.

As a user, AI summaries and better chat organization save a lot of time and make daily collaboration far more efficient. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

One area where Microsoft Teams can improve is performance and resource usage, as it still feels heavy at times, especially during large meetings or when multiple apps are running.

From an admin perspective, more granular controls and clearer visibility across Teams–Exchange dependencies (like mailbox-related issues impacting meetings) would make troubleshooting faster.

As a user, notifications and chat organization can still feel cluttered, so smarter prioritization and cleaner UI would really enhance the experience. Review collected by and hosted on G2.com.

vishal g.
VG
vishal g.
Software Engineer
Information Technology and Services
Mid-Market (51-1000 emp.)
"Best Team Collaboration Tool"
5/5
What do you like best about Microsoft Teams?

What stands out to me about Microsoft Teams is how deeply it integrates with Microsoft 365. Chat, meetings, and file sharing all live in a single platform, which makes it easier to keep everything in one place. Channels help keep conversations organized by topic or project, so discussions don’t get lost. Files are automatically stored in SharePoint, which supports smoother collaboration and makes it simple to find and work on shared documents. Scheduling meetings through Outlook also feels seamless. It scales well for large organizations and includes strong security controls. Overall, it centralizes communication and collaboration without needing multiple separate tools. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

It can feel resource-heavy and slow, especially on lower-spec machines. As teams and channels grow, the interface can start to feel cluttered and harder to navigate. Notifications can also be overwhelming, and the default settings don’t always feel well tuned. Search is inconsistent and doesn’t always surface what I expect, especially compared to competitors. There are also too many overlapping features (Chat vs Channels vs Posts), which can be confusing and make it unclear where certain conversations should live. External collaboration with guests isn’t always frictionless, either. Overall, it’s a powerful tool, but it isn’t always intuitive. Review collected by and hosted on G2.com.

Gizem Y.
GY
Gizem Y.
Student
Small-Business (50 or fewer emp.)
"Microsoft Teams Centralizes Collaboration and Microsoft 365 Workflows Seamlessly"
5/5
What do you like best about Microsoft Teams?

What I like best about Microsoft Teams is how it centralizes communication, collaboration, and file sharing in one platform. It makes it easy to manage chats, video meetings, and project discussions without switching between multiple tools. The integration with Microsoft 365 applications such as Word, Excel, and SharePoint enhances productivity and streamlines workflows.

Additionally, Teams is relatively easy to implement within organizations already using the Microsoft ecosystem, and its integration capabilities make collaboration seamless. The platform supports frequent daily use, whether for quick messaging or large virtual meetings, making it a reliable tool for both remote and hybrid work environments. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

One downside of Microsoft Teams is that the interface can sometimes feel overwhelming, especially for new users managing multiple teams and channels. Notifications can also become excessive if not properly configured, which may affect focus and productivity.

In terms of performance, the application can occasionally consume significant system resources, leading to slower performance on older devices. While integration within the Microsoft ecosystem is strong, integrating with certain third-party tools may require additional setup.

Although customer support is available, resolving more technical issues can sometimes take time depending on the organization’s support structure. Review collected by and hosted on G2.com.

AK
Abhishek K.
Sr IT Technical Recruiter
Mid-Market (51-1000 emp.)
"Microsoft Teams: Customer experience force"
5/5
What do you like best about Microsoft Teams?

Microsoft Teams includes robust capabilities to support remote workers, such as video collaboration and screen sharing. The benefits of using Microsoft Teams are far-reaching, as it offers workspace chat, videoconferencing, Teams calling, and file sharing and storage, which makes it one of the most popular platforms among midmarket and enterprise organizations. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

It’s really quite simple: MS Teams makes it easier to connect and collaborate with employees who are out of the office. MS Teams also becomes a one-stop shop for everything an employee needs to know.

That said, there are some downsides to MS Teams, such as occasional glitches, limited customization, the interface, internet-dependent performance and quality, and potential privacy and security issues, etc. Review collected by and hosted on G2.com.

Akshit P.
AP
Akshit P.
Data Analyst
Enterprise (> 1000 emp.)
"All-in-One Collaboration Hub with Seamless Microsoft 365 Integration"
5/5
What do you like best about Microsoft Teams?

What I like most about Microsoft Teams is how smoothly it brings chat, meetings, file sharing, and collaboration together in one place. It’s easy to stay aligned with teammates through channels, threaded conversations, and quick calls, without constantly switching between different tools. The integration with Microsoft 365 (Outlook, OneDrive, SharePoint) is particularly useful for everyday work and helps keep everything connected. Overall, it works well for both small discussions and broader team collaboration. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

Microsoft Teams can sometimes feel cluttered, particularly when you’re juggling lots of channels and constant notifications. The interface also has a bit of a learning curve, and finding older messages or specific files isn’t always as straightforward as I’d like. On top of that, it can be fairly resource-heavy, especially on slower devices. Review collected by and hosted on G2.com.

SD
Susheel Kumar D.
Account and Finance
Consumer Goods
Mid-Market (51-1000 emp.)
"Essential App for Seamless Collaboration and Meetings"
5/5
What do you like best about Microsoft Teams?

What I like about Microsoft Teams is how smoothly it integrates with Microsoft 365 tools such as Outlook, Excel, OneDrive, and SharePoint. As an Analyst, I find it makes collaboration much easier by bringing real-time chat, video meetings, and file sharing together in one place. Screen sharing is especially helpful during report reviews and when discussing updates with stakeholders. Being able to collaborate on documents directly within Teams also boosts productivity and cuts down on back-and-forth emails. Overall, notifications and channel-based communication help keep projects organized and conversations easy to follow. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

One downside of Microsoft Teams is that it can feel heavy on system resources, especially on laptops with limited RAM. At times, notifications arrive late, and having too many channels can make things feel cluttered and harder to follow. Search can also be sluggish when you’re trying to find older chats or files. Video meetings may run into performance issues on weaker internet connections, and the frequent UI updates can take some time for users to get used to. Review collected by and hosted on G2.com.

Ovais b.
OB
Ovais b.
Project Engineer
Information Technology and Services
Small-Business (50 or fewer emp.)
"The Short & Direct"
3/5
What do you like best about Microsoft Teams?

Ease of Use & Implementation Setting it up was effortless within the Microsoft ecosystem, though the daily experience is a bit mixed. The interface is quite cluttered, and I often find it unintuitive to navigate the various tabs.

Features & Integration The feature set is massive and serves as a true all-in-one hub. I love the seamless integration with Office apps—co-authoring files directly in a chat is a major win—even if the app feels a bit bloated as a result.

Support & Frequency of Use I use Teams constantly for calls and chat, so it’s central to my workflow. While I rarely need direct support due to the extensive online guides, the heavy demand on my system's resources remains my biggest daily frustration. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

My main frustrations are that the app is a major resource hog, often slowing down my computer and draining the battery. The interface feels cluttered and unintuitive, making it hard to find files or navigate through the "sprawl" of too many channels. Additionally, the file management is finicky; moving documents frequently breaks shared links because of the underlying SharePoint structure. Review collected by and hosted on G2.com.

HS
HARIOM S.
Storage admin
Information Technology and Services
Enterprise (> 1000 emp.)
"All-in-One Collaboration Made Seamless with Microsoft Teams"
5/5
What do you like best about Microsoft Teams?

What I like best about Microsoft Teams is its all-in-one collaboration capability. It combines chat, video meetings, file sharing, and integration with Microsoft 365 apps in a single platform, making communication and teamwork seamless. I also appreciate the real-time collaboration on documents and the ability to organize teams and channels around projects or departments—it keeps everything structured and easy to access. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

What I dislike about Microsoft Teams is that it can sometimes feel cluttered and overwhelming, especially with many teams, channels, and notifications. Its search and file organization features aren’t always intuitive, and performance can lag on older devices or with large meeting loads. Additionally, frequent updates can occasionally change workflows, which can be disruptive. Review collected by and hosted on G2.com.

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Microsoft Teams
4.4/5(19,266)