The G2 on medent

medent Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the ease of use in Medent, appreciating its intuitive design and excellent customer support. (7 mentions)

Users love the responsive customer support of Medent, ensuring smooth implementation and continued assistance. (5 mentions)

Users value the extensive customizability of Medent, enhancing usability for different departments and individual preferences. (3 mentions)

Users appreciate the efficiency of Medent, which saves time with its user-friendly, intuitive design and excellent support. (3 mentions)

Users value the customization options in Medent, making it intuitive and adaptable to various needs and preferences. (2 mentions)

Users find the accessible MEDENT manual invaluable for quick, 24/7 support and efficient software navigation. (2 mentions)

Users find the interface issues frustrating, citing excessive clicking and a lack of quick navigation options. (2 mentions)

Users find the complex interface challenging, which delays integration and troubleshooting in large organizations. (1 mentions)

Users find the difficult navigation frustrating, due to excessive clicking to return to the main menu. (1 mentions)

Users experience integration issues that slow down interface builds and complicate troubleshooting for larger organizations. (1 mentions)

Users note the missing ticketing system in Medent, making it difficult to track open tickets effectively. (1 mentions)

Top Pros or Advantages of medent

1. Ease of Use

Users highlight the ease of use in Medent, appreciating its intuitive design and excellent customer support.

See 7 mentions

See Related User Reviews

Allison W.

Mid-Market (51-1000 emp.)

4.5/5

"Medent EMR evolving with healthcare across practices and departments"

What do you like about medent?

I work primarily in medent and I find the system to be very user friendly compaired to other systems I've previously used. It is customizable and intu

Kristine G.

Small-Business (50 or fewer emp.)

5.0/5

"Great program and great customer service"

What do you like about medent?

It is user friendly and has an easy to access user manual and the customer service is fantastic.

2. Customer Support

Users love the responsive customer support of Medent, ensuring smooth implementation and continued assistance.

See 5 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Amazing customer service"

What do you like about medent?

I love the their customer service. The Medent team is always willing to listen and take our improvement requests to their teams. I think the system as

Kristine G.

Small-Business (50 or fewer emp.)

5.0/5

"Great program and great customer service"

What do you like about medent?

It is user friendly and has an easy to access user manual and the customer service is fantastic.

3. Customizability

Users value the extensive customizability of Medent, enhancing usability for different departments and individual preferences.

See 3 mentions

See Related User Reviews

Allison W.

Mid-Market (51-1000 emp.)

4.5/5

"Medent EMR evolving with healthcare across practices and departments"

What do you like about medent?

I work primarily in medent and I find the system to be very user friendly compaired to other systems I've previously used. It is customizable and intu

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Amazing customer service"

What do you like about medent?

I love the their customer service. The Medent team is always willing to listen and take our improvement requests to their teams. I think the system as

4. Efficiency

Users appreciate the efficiency of Medent, which saves time with its user-friendly, intuitive design and excellent support.

See 3 mentions

See Related User Reviews

Allison W.

Mid-Market (51-1000 emp.)

4.5/5

"Medent EMR evolving with healthcare across practices and departments"

What do you like about medent?

I work primarily in medent and I find the system to be very user friendly compaired to other systems I've previously used. It is customizable and intu

Allison R.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent EMR with great support"

What do you like about medent?

Their reporting features are excellent! Their reporting features are very user friendly and you can literally filter by anything you can think of! The

5. Customization

Users value the customization options in Medent, making it intuitive and adaptable to various needs and preferences.

See 2 mentions

See Related User Reviews

Allison W.

Mid-Market (51-1000 emp.)

4.5/5

"Medent EMR evolving with healthcare across practices and departments"

What do you like about medent?

I work primarily in medent and I find the system to be very user friendly compaired to other systems I've previously used. It is customizable and intu

Scott Shaver O.

Small-Business (50 or fewer emp.)

5.0/5

"An easy to use, intuitive EHR system with excellent customer service support."

What do you like about medent?

Medent is extremely easy to use and customize to each user within the organization.

6. Helpful

Users find the accessible MEDENT manual invaluable for quick, 24/7 support and efficient software navigation.

See 2 mentions

See Related User Reviews

john a.

Small-Business (50 or fewer emp.)

5.0/5

"Superior EMR Program"

What do you like about medent?

I am a gastroenterologist in practice in the Finger Lakes since 1990. I began using Medent EMR in the mid-1990's and have been using this system conti

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"My experience with Medent has been a great learning experience."

What do you like about medent?

Medent is user friendly; the customer service team is always very helpful and friendly.

Top Cons or Disadvantages of medent

1. Interface Issues

Users find the interface issues frustrating, citing excessive clicking and a lack of quick navigation options.

See 2 mentions

See Related User Reviews

Allison W.

Mid-Market (51-1000 emp.)

4.5/5

"Medent EMR evolving with healthcare across practices and departments"

What do you dislike about medent?

It would be nice to have a practice ticketing system and a known problems and issues page when troubleshooting for a large orginization. Interface bui

Kristine G.

Small-Business (50 or fewer emp.)

5.0/5

"Great program and great customer service"

What do you dislike about medent?

There is a lot of clicking to return to the main menu. It would be helpful to have a menu at the top that you can access the main menu quickly and pe

2. Complex Interface

Users find the complex interface challenging, which delays integration and troubleshooting in large organizations.

See 1 mentions

See Related User Reviews

Allison W.

Mid-Market (51-1000 emp.)

4.5/5

"Medent EMR evolving with healthcare across practices and departments"

What do you dislike about medent?

It would be nice to have a practice ticketing system and a known problems and issues page when troubleshooting for a large orginization. Interface bui

3. Difficult Navigation

Users find the difficult navigation frustrating, due to excessive clicking to return to the main menu.

See 1 mentions

See Related User Reviews

Kristine G.

Small-Business (50 or fewer emp.)

5.0/5

"Great program and great customer service"

What do you dislike about medent?

There is a lot of clicking to return to the main menu. It would be helpful to have a menu at the top that you can access the main menu quickly and pe

4. Integration Issues

Users experience integration issues that slow down interface builds and complicate troubleshooting for larger organizations.

See 1 mentions

See Related User Reviews

Allison W.

Mid-Market (51-1000 emp.)

4.5/5

"Medent EMR evolving with healthcare across practices and departments"

What do you dislike about medent?

It would be nice to have a practice ticketing system and a known problems and issues page when troubleshooting for a large orginization. Interface bui

5. Missing Features

Users note the missing ticketing system in Medent, making it difficult to track open tickets effectively.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Amazing customer service"

What do you dislike about medent?

Medent doesn't have a ticketing system to easily identify open tickets in your organization.

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Erica M.

Front Office Specialist

Mid-Market (51-1000 emp.)

10/22/2021

"Highly recommend medent!"

5/5

What do you like best about medent?

Medent is straightforward and user-friendly. I was able to learn how to use it in just a couple of weeks. Review collected by and hosted on G2.com.

What do you dislike about medent?

There isn't anything I dislike about Medent. I would definitely recommend it to others. Review collected by and hosted on G2.com.

Response from Megan Chapman of medent

edit

We're thrilled to hear that you find Medent easy to use and that it has been beneficial for you in managing multiple patients efficiently. Thank you for recommending us!

Scott Shaver O.

Participant, Fundraiser, and Mentor

Small-Business (50 or fewer emp.)

5/22/2025

"An easy to use, intuitive EHR system with excellent customer service support."

5/5

What do you like best about medent?

Medent is extremely easy to use and customize to each user within the organization. Review collected by and hosted on G2.com.

What do you dislike about medent?

The patient portal could be a little better, but overall, there is not much that I do not like about Medent. Review collected by and hosted on G2.com.

What problems is medent solving and how is that benefiting you?

Medent has a great suite of reports that are easily accessed. The EHR is very easy to use and is very intuitive. We use it for scheduling, billing, posting payments, maintaining patient records - basically everything that a medical office needs, except for accounting/banking (we use Quickbooks). It integrates easily with Excel and Adobe Acrobat. Review collected by and hosted on G2.com.

Response from Megan Chapman of medent

edit

Thank you, Scott! We are so excited to hear you've had such a positive experience with our system. We appreciate the feedback!

Allison W.

Clinical Applications specialist

Hospital & Health Care

Mid-Market (51-1000 emp.)

11/7/2024

"Medent EMR evolving with healthcare across practices and departments"

4.5/5

What do you like best about medent?

I work primarily in medent and I find the system to be very user friendly compaired to other systems I've previously used. It is customizable and intuative for each department and user preference. Medent is continually updating,improving, and building areas within it's system. Practice suggestions for improvements are taken seriously and implimented with the consideration of regulations and requirements from multiple states. We've had some amazing colaberation between our IT security and Medent to resolve issues when transitioning from a server connection to a cloud connection, firewalls blocking nessessary programs, and many other hiccups that arise. Review collected by and hosted on G2.com.

What do you dislike about medent?

It would be nice to have a practice ticketing system and a known problems and issues page when troubleshooting for a large orginization. Interface builds take some time to build and integrate. Review collected by and hosted on G2.com.

Response from Megan Chapman of medent

edit

Thank you, Allison, for your feedback! We're happy to hear MEDENT is very user-friendly compared to other systems you've used and glad our team can work with yours to resolve issues quickly. We actually have a status page project into programming and hope to be able to unveil this to clients soon! We agree that transparency and clear communication is a high priority.

Kristine G.

Billing Manager

Small-Business (50 or fewer emp.)

11/8/2024

"Great program and great customer service"

5/5

What do you like best about medent?

It is user friendly and has an easy to access user manual and the customer service is fantastic. Review collected by and hosted on G2.com.

What do you dislike about medent?

There is a lot of clicking to return to the main menu. It would be helpful to have a menu at the top that you can access the main menu quickly and perhap even email, triages, etc. Review collected by and hosted on G2.com.

What problems is medent solving and how is that benefiting you?

Medent has created reports for me to run to obtain data that my supervisors are looking for. Medent is working on an Integrated Health System. When this is completed it will allow our Medent System to integrate with another department so we can view and adjust scheduling back and forth. It will help with our surgery scheduling and allow the surgery center and our office to have access to the patient information, appointments. This will cut down and papers being transferred and better time management instead of waiting for the paperework to be physically transferred. Review collected by and hosted on G2.com.

Response from Megan Chapman of medent

edit

Thank you so much, Kristine, for the review! We are so happy to hear that our system is user-friendly and that our customer support team is top-notch. In regards to the top menu suggestion, we actually do have several options we can help you set up to reduce clicks, including our customizable Bookmark Toolbar and "Breadcrumbs" that let users escape back multiple screens with one click. I've copied a link to a tutorial on Breadcrumbs here in my response :)

See how medent improved

Allison R.

CEO

Mid-Market (51-1000 emp.)

8/23/2024

"Excellent EMR with great support"

5/5

What do you like best about medent?

Their reporting features are excellent! Their reporting features are very user friendly and you can literally filter by anything you can think of! The system is very user friendly for out patient practice. Staff pick it up very quickly!

We also just switch from a physical Medent Server to their Cloud serive. Their technicains and project team were very responsive both before, during and after the implementation! Review collected by and hosted on G2.com.

What do you dislike about medent?

When you call support, even if you are returning a call from someone you can never get past the operator. Tech support doesnt have direct phone numbers or extensions. It can be frustrating when returning a call and then being told that the person that just tried to reach you would need to call you back. Review collected by and hosted on G2.com.

Response from Megan Chapman of medent

edit

Thank you, Allison! We were thrilled to hear how smoothly things went with your recent transition to our cloud system. We also understand the frustration in not being able to reach our support staff via direct extensions; phone tag is no fun! Please note you can submit an online support request 24/7 via the secure form on our website. This is often the quickest way to troubleshoot an issue as these requests are automatically routed to the correct department. Our employees are often working with several clients throughout the day, so they may be on another call or case when you try to return our call; email is always another option for a quick response once your case has begun!

Verified User in Medical Practice

Mid-Market (51-1000 emp.)

4/28/2025

"My experience with Medent has been a great learning experience."

5/5

What do you like best about medent?

Medent is user friendly; the customer service team is always very helpful and friendly. Review collected by and hosted on G2.com.

What do you dislike about medent?

There is nothing I don't like about Medent. Review collected by and hosted on G2.com.

Response from Megan Chapman of medent

edit

Thrilled to hear that you've had such a positive experience with our system and support team!

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

11/13/2024

"Amazing customer service"

4.5/5

What do you like best about medent?

I love the their customer service. The Medent team is always willing to listen and take our improvement requests to their teams. I think the system as a whole is very easy to use and extremly customizable for the User. Review collected by and hosted on G2.com.

What do you dislike about medent?

Medent doesn't have a ticketing system to easily identify open tickets in your organization. Review collected by and hosted on G2.com.

What problems is medent solving and how is that benefiting you?

Improving the Portal for the patient experience. This will help us to better support the patient it participating in their care. Currently our VT adolescents do not have access to the Portal. Adolescents can not make changes to their healthcare record, but some information must be protected from their guardians. Medent is working on a message only Portal, which will be helpful. Review collected by and hosted on G2.com.

Response from Megan Chapman of medent

edit

Thank you so much for the review! We are always happy to hear that our support team is doing a stellar job with customer service. In regards to the ticketing system, we agree there needs to be some more open communication on the status of different features and client support tickets. We're actually making progress in programming a status page as well as some other ways to alert clients of the status of their requests! We will take this feedback to the team!

Lynn M.

Small-Business (50 or fewer emp.)

5/14/2024

"Best EMR ever"

5/5

What do you like best about medent?

Our practice has had so much success with Medent. The ease of use and training new employees, the customer service is great! Medent is always up to date with all the changes that are constantly made in the Family Practice realm. Review collected by and hosted on G2.com.

What do you dislike about medent?

There really isn't a downside to medent that we have found. Review collected by and hosted on G2.com.

What problems is medent solving and how is that benefiting you?

I recently inquired with Medent about the use of AI for medical transcription. They are already in the works to have an integrated option by quarter 3 or quarter 4. This will be not only a cost savings for our practice but a useful help with staffing. We currently use medical scribes. There is a lot of turnover since we usually employ pre-med students. This will eliminate the need for retraining which can be timely and costly. Review collected by and hosted on G2.com.

Response from Megan Chapman of medent

edit

Thank you so much for the review, Lynn! We are so excited about the AI integration we are working on. Looking forward to rolling that out to clients soon!

john a.

Owner

Small-Business (50 or fewer emp.)

5/31/2024

"Superior EMR Program"

5/5

What do you like best about medent?

I am a gastroenterologist in practice in the Finger Lakes since 1990. I began using Medent EMR in the mid-1990's and have been using this system continuously now for more than twenty-five years. I have been on staff at multiple hospitals in the area and have become quite familiar with other EMR systems and still rate Medent the best. It is easy to learn and has a user friendly interface which saves time and energy during a busy day. Old records are at your finger tips and communicating with other physicians takes but a keystroke. Diagnostic coding, superbills, triages, labs, xrays and emails are well integrated into the architecture of the program. Medent support is superb and the system is regularly updated. Needless to say I am thoroughly satisfied with this product and highly recommend it. Review collected by and hosted on G2.com.

What do you dislike about medent?

I have been using Medent for twenty-five plus years and find no real downsides. Review collected by and hosted on G2.com.

Response from Megan Chapman of medent

edit

Thank you, John! We are thrilled to hear that MEDENT remains your preferred choice of EHR/EMR system after 25+ years. We hope you can participate in our new MEDENT Super Users Group we've established; your insight and expertise would be invaluable!

Bonnie F.

Office Staff

Small-Business (50 or fewer emp.)

5/14/2024

"MEDENT stays on the cutting edge of medical information software and provides great customer service"

5/5

What do you like best about medent?

User access to the MEDENT manual is extremely helpful for do-it-yourself users who sometimes work around the clock. While MEDENT support is generally quite responsive, their online manual provides immediate customer support at any hour. Review collected by and hosted on G2.com.

What do you dislike about medent?

MEDENT lacks the capability to fax documentation from both Practice Management and EMR in the same transmission. This frequently causes us extra steps while communicating with insurance companies. Review collected by and hosted on G2.com.

Response from Megan Chapman of medent

edit

Thanks Bonnie! I've taken your feedback to our Project Development team. We're always looking for ways to boost efficiency, and it sounds like this is an area we can improve on!