What do you dislike about Manus AI agent?
The worst part was not just the data loss itself, but the complete lack of accountability afterward.
I spent about a week providing everything Manus Support requested, including screenshots, backup details, OneDrive evidence, restoration status, project information, and screen recordings.
Despite this, two separate support conversations were closed while the issue was still unresolved. In both cases, I was still actively responding and providing the requested information when the conversation was ended.
My business-critical startup assets, project history, and credits were affected, yet no one took clear ownership of the case, no meaningful technical explanation was provided, and no responsible resolution followed.
What made the experience especially unacceptable was that Manus continued asking for more evidence while providing no corresponding accountability, timeline, or concrete recovery outcome.
As a paying customer, I lost not only data and credits, but also a significant amount of time over the course of a week trying to cooperate with a support process that ultimately ended without resolving the underlying problem.
For a service handling business-critical work, this level of support and responsibility was completely unacceptable. Compared with what I paid, the value was extremely poor. Instead of receiving reliable service, I ended up losing business-critical work, credits, significant time, and dealing with considerable stress. Even after providing extensive evidence, no one took clear responsibility or delivered a meaningful resolution. In my experience, the financial and personal cost of using the service far outweighed the value I received. Review collected by and hosted on G2.com.
Recommendations to others considering Manus AI agent:
In my experience, Manus ultimately failed to solve the most serious problem I encountered.
A service like this should protect continuity of work and provide reliable recovery when critical data is missing. Instead, when my business-critical project data and credits were affected, I received no clear technical resolution, no accountable case ownership, and no meaningful recovery outcome.
What was especially concerning was the lack of basic customer-case management. Even my formal support email remained without confirmed review, while the support process repeatedly asked for more evidence and then closed conversations before the underlying issue was resolved.
For me, the practical benefit was therefore undermined by the company’s inability to handle a serious data-loss incident responsibly. A tool that can help create business assets but cannot reliably support customers when those assets are at risk does not solve the core problem I need solved. Review collected by and hosted on G2.com.
What problems is Manus AI agent solving and how is that benefiting you?
In my experience, Manus ultimately failed to solve the most serious problem I encountered.
A service like this should protect continuity of work and provide reliable recovery when critical data is missing. Instead, when my business-critical project data and credits were affected, I received no clear technical resolution, no accountable case ownership, and no meaningful recovery outcome.
What was especially concerning was the lack of basic customer-case management. Even my formal support email remained without confirmed review, while the support process repeatedly asked for more evidence and then closed conversations before the underlying issue was resolved.
For me, the practical benefit was therefore undermined by the company’s inability to handle a serious data-loss incident responsibly. A tool that can help create business assets but cannot reliably support customers when those assets are at risk does not solve the core problem I need solved. Review collected by and hosted on G2.com.
