ManageEngine Patch Manager Plus Reviews & Product Details

ManageEngine Patch Manager Plus is a comprehensive, automated patch management solution designed to keep enterprise systems secure and up-to-date. It supports multiple operating systems, including Windows, macOS, and Linux, as well as over 850 third-party applications. By automating the entire patch management process—from detection and assessment to deployment and reporting—Patch Manager Plus helps organizations enhance system stability, ensure compliance, and protect against vulnerabilities. Key Features and Functionality: - Automated Patch Management: Streamlines the entire patching process by automating the detection, download, testing, approval, and deployment of patches. - Cross-Platform Support: Provides seamless patching capabilities for Windows, macOS, and Linux systems, ensuring comprehensive coverage across diverse IT environments. - Third-Party Application Patching: Manages and deploys patches for over 850 third-party applications, including popular software like Adobe, Java, and WinRAR. - Flexible Deployment Policies: Allows customization of patch deployment schedules and policies to align with organizational needs and minimize disruption. - Patch Testing and Approval: Enables the creation of test groups to assess patches before widespread deployment, reducing the risk of system issues. - Windows 10 Feature Update Deployment: Facilitates the deployment of the latest Windows 10 feature updates, ensuring systems remain current without compromising productivity. - Patch Compliance and Reporting: Offers real-time audits and comprehensive reports to monitor patch compliance and system health across the network. Primary Value and User Benefits: Patch Manager Plus addresses the critical need for timely and efficient patch management in today's complex IT environments. By automating the patching process across multiple operating systems and applications, it significantly reduces the manual effort required from IT administrators. This automation not only enhances operational efficiency but also strengthens security by promptly addressing vulnerabilities. Additionally, the solution's comprehensive reporting and compliance features ensure organizations meet industry standards and maintain a robust security posture.

Seller

Zoho

Discussions

ManageEngine Patch Manager Plus Community

Overview by

Zoho Corporation

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

12 months

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Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

8/30/2022

"The Patch Manager Product ticks all our requirements for Patch Management system in a large estate"

4/5

What do you like best about ManageEngine Patch Manager Plus?

The simplicity of the portal is excellent for patch management Review collected by and hosted on G2.com.

What do you dislike about ManageEngine Patch Manager Plus?

There isnt anything I dislike yet. Everything appears to be working as it should Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

10/15/2022

"Best Patch Management Tool"

5/5

What do you like best about ManageEngine Patch Manager Plus?

Easy to configure and deploy patches to windows & linux system without any husstle. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine Patch Manager Plus?

Sometimes issues in patching linux machine, need to reboot machine multiple times to get patch update compliant successfully. Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals

Mid-Market (51-1000 emp.)

5/19/2022

"Review for ME PMP"

4.5/5

What do you like best about ManageEngine Patch Manager Plus?

This product has given us the very needed man-hours back from manual patching labor. We found this product easy to get set up and manage our environment. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine Patch Manager Plus?

Nothing at the moment as we are still evaluating this product. Review collected by and hosted on G2.com.

Robert H.

Systems Engineer

Enterprise (> 1000 emp.)

11/19/2021

"Patch Manager Plus is not an enterprise level solution."

0.5/5

What do you like best about ManageEngine Patch Manager Plus?

The interface isn't bad. It's relatively inexpensive compared to competitors. There's not much to say that is likeable about the software. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine Patch Manager Plus?

PMP assumes you follow a monthly patch cycle. If you have systems that follow a cycle longer than that, PMP can't help you. Supersedence is based on availability, not approval, so if the database is even aware of a new patch, you cannot deploy an old patch through automated processes.

The internals of the system are unreliable. Distribution Servers are marked as offline even when there is verifiable communication between the DS and the primary server on the ports that PMP uses.

Patch Process reporting is delayed. There is significant delay in the status of patching on individual machines and the PMP console's reporting of it. Combined with there being no local means of seeing how far along in a patch deployment a client system is, there is a lot of guesswork when it comes to determining where in the patch process a client is.

Patch identification is inconsistent. It is not uncommon for a client to require patches but PMP to report that there are no available patches for the system. Sometimes a remove and reinstall of the agent resolves the issue. Sometimes it doesn't.

Logs are unhelpful. There are a lot of logs on each component of the system - clients, distribution servers, and the main server. There is a lot of text in those logs, and most of that ext doesn't really say much to a general administrator. It may make sense to the support personnel, but if you want to troubleshoot the system yourself before talking to support, good luck.

On the note of support, they aren't very helpful. ManageEngine has two avenues for opening support cases - e-mail and a web interface. The two systems don't see each other. If you e-mail support, the ticket doesn't show up in your support account. If you open a support case through the web, no one in support ever sees it. In addition, support generally doesn't have a good handle on how the system works or how to resolve issues. It's not uncommon to get the impression the tech is performing a Google search to try to find a resolution as much as you are. Add in having to redescribe and restate the issue multiple times just for it to be understood and support is a headache when it isn't a nightmare. Review collected by and hosted on G2.com.

Recommendations to others considering ManageEngine Patch Manager Plus:

If you have a small environment and are content with little flexibility within your patch deployment scheme, it can function. If you have a large environment, PMP can reduce your overall man-hours for patching systems, but will do so at the cost of uncertainty that any given system has been properly patched. Review collected by and hosted on G2.com.

What problems is ManageEngine Patch Manager Plus solving and how is that benefiting you?

We were trying to solve the problem of automated patch deployment across multiple sites to both servers and workstations. The software has allowed for more automated deployment than we had previously. Insofar as there is less manual patching required, that's a benefit. Insofar as the software needs a baby sitter, it is not clear whether the software can be considered a good solution/ Review collected by and hosted on G2.com.

Aniruddh G.

System Admin

Mid-Market (51-1000 emp.)

3/14/2022

"User friendly and feature rich"

5/5

What do you like best about ManageEngine Patch Manager Plus?

I like the Dashboard the most as it's informative and user-friendly. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine Patch Manager Plus?

agent installation and discovery need to improve. Review collected by and hosted on G2.com.

Verified User in Banking

Mid-Market (51-1000 emp.)

5/23/2022

"Patch Manager"

4/5

What do you like best about ManageEngine Patch Manager Plus?

I liked that I can patch to a test group and a production group. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine Patch Manager Plus?

Some of the features are not well documented. The linked to their knowledge base did not resolve. Review collected by and hosted on G2.com.

Michel L.

IT support specialist

Mid-Market (51-1000 emp.)

1/17/2022

"Easy solution to keep your systems up to date, and see the status of your installed softwares"

4/5

What do you like best about ManageEngine Patch Manager Plus?

We are still in the testing phase, but for now, it was easy to implement and priced adequately. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine Patch Manager Plus?

Lack of documentation on remote deployment. SSO goes through Zoho, and SCIM is deficient. Review collected by and hosted on G2.com.

Recommendations to others considering ManageEngine Patch Manager Plus:

There is a free trial so you can test it out before making a decision on official deployment. Review collected by and hosted on G2.com.

What problems is ManageEngine Patch Manager Plus solving and how is that benefiting you?

We had reports of vulnerable assets every week, no matter how much effort we put into patching the systems. This solution facilitate updating software. Review collected by and hosted on G2.com.

Thulasi c.

IT-Manager

Mid-Market (51-1000 emp.)

8/16/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"The Outstanding Patch management Experience"

5/5

What do you like best about ManageEngine Patch Manager Plus?

The overall experience is very fruitful and nice experience when you accessing the Patch management tool. when you start using patch management the first thing you notice is the Dashboard. it's clean and nice and found sometimes its more detail manner. the top 5 are 1.Dashboard,2. Automatic Patch management,3.The alert mechanism,4. An ease Agent installation,5.test and approve the patches. I think these overall tools will help to manage any organization. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine Patch Manager Plus?

The Cons are the too details and sometimes it makes confuses very well. when you are busy time if you opening the patch management some times confused because the details are shown very vast and longer details. Review collected by and hosted on G2.com.

Recommendations to others considering ManageEngine Patch Manager Plus:

The one and only platform support and helps the patch management Area in the IT field. the other patch tools are too expensive and complex to set up. if you want a dashboard, Yes you cand=n get it like the entire all details you can see from the first page. you want to deploy an automatic patch, Yes, you can, You want your patches to be secure and need to postponed and install a convenient time and date, Yes you can, there are many advanced tools and easy management. so once you buy this and one-time setup is done, you move to Gen mode:-) Review collected by and hosted on G2.com.

What problems is ManageEngine Patch Manager Plus solving and how is that benefiting you?

The automatic patch process helps to concentrate on other works since this will take half of our manpower. we create some profiles for this automatic patch and we run throw it at specific times. so our users get what they want and when they want, the final goal we need secure our systems. so it helps much easier and no complex to create this automatic patches schedule. Review collected by and hosted on G2.com.

Hassan A.

IT-System Engineer

Small-Business (50 or fewer emp.)

12/17/2021

"It is completely compliant and clear, and very easy to use!"

5/5

What do you like best about ManageEngine Patch Manager Plus?

It's totally compliant, clear and very easy to use! Review collected by and hosted on G2.com.

What do you dislike about ManageEngine Patch Manager Plus?

There is nothing negative that would come to my mind right now. Review collected by and hosted on G2.com.

Recommendations to others considering ManageEngine Patch Manager Plus:

It is very well explained and written out. Just follow the guides and the FAQ's below each page and you will quickly understand everything. I got on very quickly and you can also use the live chat. The staff of ManageEngine answers very quickly. And have fun ;) Review collected by and hosted on G2.com.

What problems is ManageEngine Patch Manager Plus solving and how is that benefiting you?

I can install distribution servers very quickly and manage them quickly. Review collected by and hosted on G2.com.

Verified User in Real Estate

Enterprise (> 1000 emp.)

2/15/2022

"Decent Centralised Patching - Does what it says on the tin"

5/5

What do you like best about ManageEngine Patch Manager Plus?

Ability to control OS, Driver, BIOS and third-party application patching from one, centralized cloud-based platform Review collected by and hosted on G2.com.

What do you dislike about ManageEngine Patch Manager Plus?

The only thing that is a minor shame is that you can't deploy patches by username. This is only because we have a specific use-case due to regular swapping of equipment and the need to deploy particular patches to certain individuals Review collected by and hosted on G2.com.

Recommendations to others considering ManageEngine Patch Manager Plus:

Run the trial, see if it works for you Review collected by and hosted on G2.com.

What problems is ManageEngine Patch Manager Plus solving and how is that benefiting you?

Fast patching to meet the UK's Cyber Essentials standard of patching critical / high risk vulnerabilities within 14 days Review collected by and hosted on G2.com.