--- title: Macorva Reviews meta_title: 'Macorva Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 13 reviews by the users' company size, role or industry to find out how Macorva works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 13 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Macorva Reviews **Vendor:** Macorva **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 13 ## About Macorva Macorva's AI-powered platform is revolutionizing the way businesses handle performance management, feedback, and customer satisfaction. Our solutions bring together frictionless feedback, advanced analytics, and artificial intelligence to transform insights into targeted resources and response plans that help organizations make the most of their experience data. Instead of getting bogged down in data, use Radiant AI® to free up your time and focus more on actions that create impactful change. From connecting every employee and manager with proven next steps to closing the feedback loop and improving outcomes, Radiant AI is your personal coach in driving better employee and customer experiences. Our Solutions: Macorva EX is an advanced, AI-powered employee experience platform, with surveys, pulse checks, engagement scoring, benchmarking, driver analysis, eNPS, 360° feedback, and more. Effortlessly build dynamic, mobile-friendly, engaging feedback experiences and unlock key insights with automated, intuitive reports. Spend less time on analysis and more time taking action with Radiant AI by connecting every employee and manager with proven next steps to close the feedback loop and improve outcomes. With features like SMS survey notifications and the ability to identify standout employees, Macorva EX empowers you to better manage your team, recognize silent superstars, and mitigate flight risks. https://www.macorva.com/products/ex Macorva CX provides engaging omnichannel customer experience (CSAT/CES), brand experience (Net Promoter Score®), product experience, and digital experience surveys to capture actionable insights throughout the customer journey. Make detailed custom dashboards in a few seconds and generate AI reports to spot trends, identify outliers. Our advanced AI even creates personalized communication scripts to respond to every individual survey. Get higher response rates with our mobile-first surveys and boost your online reputation effortlessly with AI-generated social reviews. Macorva CX provides a deeper understanding of your customers' journey, helping you to improve their experience and your business. https://www.macorva.com/products/cx Macorva MX is designed to streamline the management process and boost team performance with AI-generated resources and centralized storage for all employee performance data. Our platform listens and learns from your data, incorporates company objectives and cultural values to automatically generate performance reviews, development plans, OKRs, SMART goals and more. These AI-generated features save managers over 100 hours per year enabling them to make informed decisions and drive performance to achieve your company's goals. https://www.macorva.com/products/mx Macorva seamlessly integrates with over 80+ HRIS and CX platforms, streamlining workflows and simplifying data management by automatically syncing employee and customer information. Our entire interface supports multiple languages and full localization. ## Macorva Pros & Cons **What users like:** - Users praise the **amazing support** from Macorva, highlighting professionalism and seamless integration as standout features. (3 reviews) - Users praise the **amazing customer support** of Macorva, noting professionals who are always willing to help. (2 reviews) - Users find Macorva to be **easy to use** , facilitating the implementation process and enhancing insights with ease. (2 reviews) - Users appreciate the **easy communication** with employees and customers, simplifying insight gathering through Macorva's technology. (1 reviews) - Users praise the **comprehensive features** of Macorva, highlighting solid functionality and seamless integration with ADP. (1 reviews) - Customer Feedback (1 reviews) - Customer Focus (1 reviews) - Customer Insights (1 reviews) - Ease of Understanding (1 reviews) - Users commend the **easy implementation** of Macorva, highlighting seamless integration and excellent team support throughout the process. (1 reviews) **What users dislike:** - Users notice that the **AI limitations** in Macorva affect the relevance of generated 1-1s and OKRs. (1 reviews) - Users experience **goal confusion** with Macorva, as generated 1-1s and OKRs often lack relevance. (1 reviews) - Users find that Radiant AI's generated content lacks consistency, highlighting a need for **improvement in relevance**. (1 reviews) - Users find the **lack of customization** in Macorva limits its flexibility and overall user experience. (1 reviews) - Users feel that the **feature set lacks depth** and needs improvement for a top-tier experience. (1 reviews) - Limited Customization (1 reviews) - Users feel the **limited features** of Macorva hinder its flexibility for a complete off-the-shelf solution. (1 reviews) - Users find the **limited options** with Macorva insufficient for a perfect experience, but appreciate the support for workarounds. (1 reviews) - Limited Tools (1 reviews) - Missing Features (1 reviews) ## Macorva Reviews ### 1. Good service. Needs additional features to be considered world class. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Macorva?** The support is amazing and that makes it recommendable. Integration with ADP was painless. The features available are solid. **What do you dislike about Macorva?** The features set needs to be fleshed out and the system needs to be more flexibile to be considered 10/10. **What problems is Macorva solving and how is that benefiting you?** Ease of use and setup make Macorva especially valuable to me. Being able to provide leadership the surveys they've requested without difficulty makes my life easier! ## Macorva Discussions - [What is Macorva used for?](https://www.g2.com/discussions/what-is-macorva-used-for) - [View Macorva pricing details and edition comparison](https://www.g2.com/products/macorva/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+14%3A00%3A14+-0500&secure%5Bsession_id%5D=4c7d594e-4c6e-4b88-aea0-3ce9859891bf&secure%5Btoken%5D=dcc437c0d40d6fc2b3a43efcbeafae999936ffc3d6c40f3358a775ebd79697cb&format=llm_user) ## Macorva Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) **Performance reviews** - 360 Reviews - Customizable Forms - Ongoing Performance Tracking - Applicant Tracking **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Customization** - Multilanguage Support - Multiple Branding Support - Customizable Branding - Knowledge Management - Workflow Management - Email Management - Feedback Management - Survey/Poll Management - Negative Feedback Management **Goals** - Company Goals And OKRs **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Platform Content** - Employee Pulse Surveys - Survey Customization - Science-based templates - Customizable Templates **Feedback** - Continuous Feedback - Surveys & Feedback - 360 Degree Feedback **Feedback Sources** - Surveys - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Platform Additional Functionality** - Employee Segmenting - Employee Portal - Surveys & Feedback - Peer-to-Peer Recognition **Data** - Dashboards And Reports - Historical Data - Customizable Reports - Real-Time Data **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Multi-Language **Additional Functionality** - Real-Time Reporting - Customizable Branding - Rewards Program - Reporting/Analytics - Learning & Development - Social Engagement - Chat/Messaging - Customizable Questions - Customizable Reports - Commenting/Notes - Engagement Tracking - Generative AI - Employee Profiles - Question Library - Gamification - Real-Time Data - Performance Metrics - Scoring - AI Copilot - Offboarding - Visual Analytics - Employee Onboarding - Alerts/Notifications - Employee Database **Additional Functionality** - Real-Time Reporting - Drag & Drop - Surveys & Feedback - Dashboard - NPS Survey Structure - Customizable Forms - Visual Analytics - Data Visualization - Customer Segmentation - Tagging - Customer Journey Mapping - Text Analysis - Customizable Reports - Real-Time Notifications - Alerts/Notifications - Access Controls/Permissions - CRM - Multi-Channel Data Collection - Multi-Channel Communication - Customizable Fields - Real-Time Analytics - Predictive Analytics - Collaboration Tools - Sentiment Analysis - Trend Analysis - API - AI Copilot - Engagement Tracking - Customizable Templates - Reporting/Analytics **Platform** - Customization - Integration APIs - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Agentic AI - Performance Management** - Succession Planning - Multi-step Planning - Natural Language Interaction **Additional Functionality** - Employee Portal - Performance Metrics - Self Service Portal - Customizable Templates - Generative AI - Employee Management - Employee Profiles - Reporting & Statistics - AI Copilot - Alerts/Notifications - Weighted Performance Measures - Third-Party Integrations - Peer Appraisals - Personalization and Recommendation - Compensation Management - Performance Appraisal - Individual Development Plans - Self Assessment - Skills Assessment - Performance Review Management - Document Management - Workflow Management - Training Management - Employee Database - Approval Process Control - AI Summarization - Competency Management - API - Employee Recognition - Onboarding - Career Development - Customizable Branding - Reminders - Employee Engagement - Learning & Development - Workflow Automation ## Top Macorva Alternatives - [Qualtrics Employee Experience](https://www.g2.com/products/qualtrics-employee-experience/reviews) - 4.4/5.0 (448 reviews) - [Culture Amp](https://www.g2.com/products/culture-amp/reviews) - 4.5/5.0 (1,596 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews)