Luma Health Features

Tracks patient referrals, from before and during delivery of care, to coordinate care across specialties, departments, and facilities.

Ensures health care systems are in compliance with industry regulations when communicating with patients no matter what the communication channel.

Provides organizations with the tools to optimize patient experience efforts

Allows administrators to set up and implement any levels of authorization required to send and receive secure messages

Facilitates the receiving and sending of secure and encrypted text messages

Facilitates the receiving and sending of secure and encrypted emails

Facilitates communication between health care professionals

Aligns and complies with HIPAA regulation and standards

Supports desktop, iOS, and Android operating systems

Allows the determination and assignment of the lifespan of a delivered message

Enhances clinical workflows

Provides integration with a hardware offering to facilitate patient intake process

Facilitates the collection of copays and direct payments

Guides patients with certain diagnoses through other relevant forms upon completion of initial intake form

Streamlines the check-in workflow and experience

Enables patients to complete intake forms on their personal mobile devices

Streamlines the secure transfer of patient data information from the electronic patient intake form to an existing EHR or other form of patient information database

Ensures compliance with HIPAA security and encryption regulation

Runs and verifies patients' health care insurance

Runs and verifies patient information cards

Seamlessly integrates with digitized online appointment booking solution

Captures patients' electronic signatures

Enhances clinical workflows

Integrates with existing medical practice solutions

Provides digitized intake forms both for patient and physician use

Tracks and measures current and improved levels of patient engagement

Equips and empowers health systems with touchpoints and strategies to improve overall patient experience and patient satisfaction scores.

Integrates with electronic health records/electronic medical records to improve patient record management and enable care coordination.

Facilitates and optimizes the management of a medical practice's online presence (e.g. physician websites and online review platforms)

Equips practices with tools to capture and analyze patient feedback in order to improve patient satisfaction

Facilitates and enables patient access to their personal health information and data.

Streamlines the delivery of messaging between health care professional and patient.

Simplifies and supports administrative processes like registration, reporting, document management, and inventory.

Simplifies and supports back office processes like billing/finances, scheduling, registration, recordkeeping, and integration or alignment with third-party solutions and/or resources.

Enables the optimization of all organizational tasks and process through improved workflows, efficient inter- and intra-departmental communication, and coordination of distinct systems.

Tailors functionality based on specific nuances of specialty practices.

Enables integration with electronic health records (EHRs) for effective information flow.

Maintains practice compliance around health care mandates and regulatory requirements.

Enables integration with revenue cycle management (RCM), medical billing, and insurance solutions for effective recordkeeping and maintenance.

Tracks and monitors patient demographic information.

Condenses long documents or text into a brief summary.

Delivers targeted engagement campaigns based on patient demographics, risk factors, and behavior.

Provides AI-driven chat interfaces to answer patient questions, triage needs, and route requests.

Enables secure, conversational messaging between patients and care teams across digital channels.

Sends automated appointment reminders via SMS, email, or voice using AI to optimize timing and channel selection.

Allows patients to book, reschedule, or cancel appointments through web or mobile tools.

Collects and validates patient information electronically prior to appointments.

Optimizes provider schedules using predictive analytics to reduce gaps and overbooking.

Automatically fills canceled appointments using intelligent waitlist prioritization.

Analyzes clinical and behavioral data to identify high-risk patients & prioritize outreach.

Guides patients through care journeys using AI-driven recommendations and reminders.

Tracks, routes, and manages referrals across providers & care settings.

Identifies patients at risk of missing appointments using predictive models.

Integrates with electronic health records & practice management systems to synchronize patient and scheduling data.

Provides real-time dashboards tracking engagement, access, and operational KPIs.