LoyaltyLion Pricing Overview

I absolutely love LoyaltyLion for its seamless integrations, which have been a critical feature for us as we launched our new rewards program, Pebby Perks. The ability to connect effortlessly with our existing tools like Klaviyo, Gorgias, JudgeMe, Tapcart, Shopify Plus, and PostPilot adds tremendous value, ensuring our operations run smoothly. The process with the LoyaltyLion team has been incredibly easy, and I appreciate how our every question or request has been handled with impeccable timeliness and grace. The customer support, particularly from individuals like Richard Mason and Jason Leader, has been commendable, making the setup process much easier for us. I am thrilled by the range of benefits LoyaltyLion offers, like multi-point bonus periods, opportunities for free gifts, surprise and delight experiences, and early access perks, which are crucial in allowing us to offer diverse benefits to our customers beyond the usual promotional periods. All of these features collectively make our partnership with LoyaltyLion immensely valuable as they enhance customer retention, average order value (AOV), and lifetime value (LTV), which are crucial metrics for our growing business. Review collected by and hosted on G2.com.

To preface, this was not LoyaltyLion's fault, and the website experience has been incredible, but we did encounter some difficulties with Tapcart's new (and more robust) interactive loyalty center pages. Tapcart and LoyaltyLion are partners, so we did expect the process to be more seamless, but I think we just happened to come into the program when improvements were in progress, and the Tapcart team is still working through some challenges on their end. Review collected by and hosted on G2.com.

I like the seamless product redemption that LoyaltyLion offers. I also find the automated email reminders very beneficial as they help us manage our small team better. It's nice not to worry about manually sending reminders and prevent customers from being upset about expiring points they didn't know about. Review collected by and hosted on G2.com.

It's frustrating that we can't remove people or block certain email domains. A lot of our corporate partners have different perks that make them ineligible for loyalty, but since they can't be removed, our totals are way off. It makes it to where we can't trust LoyaltyLion as a source of truth. We also are frustrated by how limited the integrations are. We wish we could use it with our CRM Pipedrive, but there's no integration which requires us to use Zapier. It's getting really expensive to not have integrations we need because we have to build out automations to try to mimic an integration. The initial setup of LoyaltyLion was not very easy. We had a lot of issues arise that were not disclosed by sales and our onboarding person was inconsistent. Review collected by and hosted on G2.com.